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XTerms and Conditions

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about MY Laundress (referred to as "we," "us," "our", "The Company", "Laundress", "Laundress Blackburn, Laundress.co.uk ", “MYL”, “My Laundress”, “coin-op Laundrette” or “Chatsworth Laundrette” your obligations. Ensure when we are referring to washing there are no misunderstanding's as this includes washing, dry cleaning and pressing of garment. By using our service, you acknowledge and accept the following Terms and Conditions. Suitability for Laundering. By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using a high setting in a tumble dryer. We cannot be held responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team. Arranging Collection of your Laundry. We only service addresses across London UK. Although we can not give you an exact time we offer two-hour time slots. You select on booking which will be the most suitable for you. We know that it is important to get it right but that being said, we can't be held accountable if we are late due to unforeseen circumstances. Our driver will park in the closest ground floor location to your given address and will call you on the phone number you have provided to advise you that they have arrived. For the benefit of all collection bookings, we hope that you will also strive to be on-time when you receive that call. Our driver can only wait a maximum of ten minutes on arrival or we risk inconveniencing other customers and you risk incurring additional fees if we have to return. Once you have had the call from our driver you need to bring your washing to the vehicle where it will be weighed. We multiple the exact kg weight by our cost per kilo multiplier to determine the cost of your washing. Sorting your washing into the individual and correct loads is your responsibility. Unless you have separated it into smaller batches, all of your washing will be loaded into a machine together. There is a minimum order of 10kg (accumulatively). If the total weight of the order (whether it is one load or several) is less that 10kg then the minimum order charge of 10kg will apply. Collections are free for orders over £25.00 however orders below £25 incur a delivery surcharge of £10. Arranging Redelivery of your Laundry. When the driver collects your washing they will advise you of the date and time slot for redelivery. Our standard service is 48 hours and if you require a quicker turnaround it will be subject to an express charge of 20% of total order value. Delays in processing your washing are unlikely, however we will advise you if this is the case however our liability in this instance is limited to the return of any express fee previously charged. If you are unable to accept the date that the driver offers you for return we can hold back the redelivery to a date of your choice but please be aware we can only hold laundry for a maximum of two weeks. Alternatively we can redeliver to any address of your choice as long (as it does not exceed our boundary). Unattended Pick-up and Redelivery. If we are redelivering clean washing and you are unavailable we will return the laundry to our site pending your instruction. You can subsequently call us and ask for a revised time for delivery or the location of the items. We reserve the right to charge an additional delivery fee if we have to make a second or subsequent attempt. Alternatively you can arrange to collect it from our site (or send your named agent into collect it on your behalf) during our standard manned hours. Disposal of Undelivered or Uncollected Laundry. Please note that we only hold your unreturned laundry for a maximum of two weeks. We have limited storage space and therefore after this amount of time we reserve the right to dispose of your laundry. Damaged Laundry. We will do everything we can to avoid damaging your laundry. Unfortunately although we are fantastic there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry causes any damage. Similarly, if you call and tell us that you left your favourite bracelet, or anything else, in your pocket, we cant guarantee that we will find or return it. All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry that we think will be adversely processed. Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us. Along the same lines, we can't be held responsible for the re-disposition of colours (aka bleeding) or dimensional changes (aka shrinking or stretching). Lost Laundry. We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place. Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless there inside a machine, on the folding table, or in their own basket waiting to be folded. If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes we are much more likely to find misplaced laundry if it is reported early. Paying for Your Washing. Of course we don't anticipate having any problems with our customers refusing to pay, but just in case, we make paying easy for you but also protect our interests if it doesn't happen. You can opt to pay by cash, credit card or directly into our bank account. The driver will accept either of the first two payment methods either on collection or delivery. If you decide to pay via BACS, payment must be made and visible in our bank account prior to the return of your washing. In some instances we will consider an option for monthly invoicing. If this is your preference we invoice you at the start of the month and expect payment in full within seven days. Your invoice will be sent to you via email. You can have your invoices directed to any email address and it is possible for a nominated third party (e.g an employer) to pay for your washing however in signing these terms and conditions you acknowledge that payment of your monthly invoice is your responsibility as the user of our service. If payment is not received within the seven days credit terms, we will send one further invoice to you as a reminder. Thereafter we reserve the right to (i) retain any outstanding washing (ii) refuse to take any further washing until your account has been brought up to date (iii) Send weekly reminder letters to you with an additional cost of 5 per letter (iv) Hand the matter over to the Small Claims. We have to have this as a last resort but is totally avoidable if you pay your account in a timely way. Allergies. We use laundry detergents for all our personal laundry customers by Ideal Manufacturing you are at liberty to request a data sheet at any time. However, whilst your clothes will not be washed with other peoples laundry, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines. Alternatively you are at liberty to supply (at your own cost) any specific laundry products to our driver. Please note if you decide to do this we are unable to retain or return unused quantities. Confidentiality. We take privacy and personal information seriously. We use customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of MyLaundress. We also may send merchant service announcements, newsletters, and periodic notices about specials and new products. Liability. liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred. In no event will My Laundress be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not My Laundress knew or should have known of the likelihood of any loss or damages. MY Laundress disclaims all warranties express or implied with respect to the services rendered under this agreement. Miscellaneous. As our business changes, we may want to modify some of the terms in this agreement. Therefore, we encourage you to check back frequently to familiarise yourself with any changes. Although we think we are generally agreeable people, we recognise that MY Laundress and you may have a dispute. In this event, you agree that any legal action is to be held in the Courts of the England or Wales.