2025 is proving to be the year of artificial intelligence (AI), and it’s changing how businesses manage their day-to-day routines. In fact, 78% of global companies are using AI from big tech companies like Google and Amazon to small restaurants and hospitality facilities. Making the decision to introduce AI to your business can seem like a big step, but it’s quickly making its mark on the laundromat and dry cleaning industry. It’s helping business owners save time, reduce costs and even deliver a better experience to their customers—and it’s only just getting started.
At CleanCloud, we’ve also implemented artificial intelligence into our POS system with the launch of our AI Agent, and it’s here to handle one of the most important roles, customer assistance.
Introducing An Intelligent Chat Box
Our AI Agent is a chat box tool which you can embed onto your website for visitors to use and ask questions about your business—picture this as your newest team member, ready to answer questions 24/7. With a new knowledge base, you will enter key details about your business by answering questions that customers may have about your services, such as opening times or parking availability. Once activated, our AI Agent will then automatically respond to customer queries based on the information that you’ve entered in the system. The AI chat box will respond just like a team member would, but faster.
We also understand that knowing what your customers are asking is essential to improving your service, that’s why we’ve made sure that every conversation is saved so you can look back and spot any common questions and trends. Another standout feature? How easy it is to add the AI Agent to your website. Whether you’re using CleanCloud’s Website Builder or your own site, all it takes is a simple copy-and-paste of the embed code, and you’re up and running in seconds.
Why An AI Chat Box Matters
Great customer service means giving people fast, convenient answers — whether they’re asking about your hours, pricing, or parking availability. But when you're busy running the day-to-day, managing staff, and serving customers, finding time to reply to every message can be tough. That’s where CleanCloud’s AI Agent steps in. It handles questions instantly, cutting down on phone calls and emails so you and your team can stay focused on other tasks.
CleanCloud’s AI Agent is designed to make your life easier while improving the experience for your customers. Once configured, it responds to general questions about your business directly through your website — things like opening hours, pricing, and services. While it doesn’t integrate with the CleanCloud Inbox or provide real-time order updates, it acts as a powerful first line of support for your customers. It’s fast, easy to set up, and always ready to help — no matter the time of day. The AI Agent is now available for all CleanCloud customers on our Grow plans, to get started, follow our step-by-step setup guide here.