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Keep track of all new updates to CleanCloud
5 days ago
Want to run a subscription that feels more like a reward? Now you can.
You can now build plans that give customers store credit with every billing cycle “Pay $20, get $30 to spend.” Great for building loyalty, and even better for repeat revenue.
On top of that, customers can now use their existing credit towards subscription payments. Whether they’ve earned it through referrals, promos, or top-ups.
Flexible, customer-friendly, and built to grow with your business.
6 days ago
Chargebacks happen… and now with CleanCloud Pay you’ve got the tools to handle them, straight from your POS.
With the new Dispute Management tool, you can easily:
Stay informed. Respond quickly. Protect your revenue.
8 days ago
The Marketing Tool now supports %REFERRAL_CODE%, so you can send emails with each customer’s unique referral code baked right in.
No more generic links; just personal, trackable, shareable codes that make it easier for customers to spread the word (and earn rewards).
One tag, endless growth.
9 days ago
Picking up orders just got a whole lot smoother. Now, drivers can easily enter the number of bags when collecting laundry, keeping everything tracked perfectly.
And if you’re rolling with a portable printer, the app takes one more thing off your plate by auto-printing the Bags In tags the moment you pick up.
It’s all about making your route quicker and your job easier. Clean, simple, and ready to roll.
12 days ago
Missed the live session? No worries — our latest Feature Updates Webinar is now available to watch on demand! 🎉
🎙️ Join Giuseppe, George, and David as they walk you through some of the most exciting new updates to CleanCloud, including:
💡 For more tips and feature breakdowns, check out our Help Desk.
15 days ago
Working with customer data? We’ve added a new getBusinessAccounts API endpoint to help.
When using getCustomer, you’ll often get a business ID; now, with this new endpoint, you can easily match that to the business account name.
Perfect for integrations, exports, or custom tools that need better visibility into your B2B customers.
15 days ago
We’ve updated how referral credit works — and it’s based on your feedback.
When a new customer signs up online using a referral code (via the app or web booking tool), the referrer only receives credit once that first order has been cleaned.
However, If staff apply the referral code in the POS, the reward still gets given instantly.
More secure. More fair. Still rewarding.
19 days ago
If you’re using CleanCloud Pay, customers can now add a saved card with Apple Pay or Google Pay in the Web Booking Tool.
✅ No typing
✅ No extra steps
✅ Just clean, easy checkout… Tap, Pay, Done
It’s the smoothest payment experience we’ve ever built; and it’s live now.
20 days ago
You can now limit Product Discount Rules to specific Customer Groups.
Want to run a special deal for VIPs only? Or give business accounts a little extra love? Just head to your Product Discount Rules, and choose which customer groups should get the deal.
It’s flexible, focused, and perfect for personalized pricing.
21 days ago
You can now charge a Nothing to Pickup fee when a driver reports an empty stop.
This can be setup on all stores, but if you’re using CleanCloud Pay or Clearent, we’ll even auto-charge the customer’s card when it happens, and move the order to completed if payment goes through.
Protect your time (and fuel).
22 days ago
The Repeat Pickup Scheduler just got an upgrade
It now checks for route closures on both pickup and delivery dates, and adjusts them automatically if needed.
You don’t need to lift a finger… it just works better now.
27 days ago
Something not spinning right? You can now report machine issues straight from the Machines Page using the new ! button in the corner.
Once logged, the admin gets an email, no follow-up needed.
🟡 If the machine’s still usable, it’ll show a yellow warning
🔴 Mark it unusable, and it gets a red alert
Admins can track open issues from the Washers and Dryers page. It’s fast, visible, and keeps your team in the loop.
Spot it, flag it, done.
28 days ago
You can now choose exactly where your route ends. In the Driver App’s optimization tool, there’s a new Custom endpoint option, just type in the address you want as your final stop.
Ideal for end-of-day returns, special drop-offs, or any route that doesn’t end back at base.
Route your way, every day.
29 days ago
No more chasing payments on retail orders. With the new setting to Require Payment for Retail Orders, you can make sure every retail order gets paid, no more pay on collection errors.
Why it matters? It keeps cash flow healthy, reduces payment errors, and ensures your team isn’t left holding the bag.
Get paid, every time.
29 days ago
Take full control of your payment options. You can now limit the Pay by Invoice method to business customers only
Keep things streamlined, Invoices stay reserved for trusted accounts, while everyone else pays on the spot, or on collection
Invoices for businesses, not everyone.
29 days ago
Need to grant access outside your store network? A new user-level permission lets you bypass IP restrictions for trusted staff.
Great for Accountants, remote team members, or anyone who needs flexibility… without opening the gates for everyone.
Secure access, on your terms.
29 days ago
📦 Custom Products, Custom Tax Rules
Not every item needs tax. You can now make custom products tax exempt to match your business and local rules.
Especially useful for labor or service-based products like tailoring and repairs.
Designed for service-based sales.
35 days ago
Adding cards just got way easier, CleanCloud Pay now supports card saving via terminal.
When you go to add a new card for a customer, you’ll see a Card Terminal option (if your station has one). Pick it, and the terminal runs a $0.00 transaction to safely tokenize the card.
The customer just taps or inserts…no typing, no hassle.
Simple, secure, and built for speed.
40 days ago
Say hello to your newest team member - who never takes a break 💬
The CleanCloud AI Agent is now available for Grow and Grow+ plans. It handles customer questions automatically using your store’s real-time data like pricing, opening hours, and closure dates. It’s fast, accurate, and always available.
Here’s what it can do:
Want to give it a go? Contact our support team and we’ll switch it on for you.
41 days ago
We’ve added a new webhook to expand your automation capabilities:
customer.deleted — receive notifications when a customer is deleted from CleanCloud.This gives your integration better visibility and control over customer data changes.