CleanCloud Updates

Push notifications are now FREE

Yes, you heard that right. Push notifications are now free! Push notification sends a notification message to a customer's iOS/Android phone via the Customer app. Make sure you've activated them here:

• Settings > Admin > Notifications > Push

Easily increase any price list you have

You can now easily increase any price list you have by a % instead of just your default price list

• Settings > Products > Price list dropdown > Add a New Price List

Express turnaround fee as % or flat fee

You can now add your express turnaround fee as % of price of garments as an option instead of a flat fee from:

• Settings > Admin > Pickup and Delivery > Pickup / Delivery Options > Additional charge for Express Delivery

Repeat Pickup Improvements

We have made improvements to incentivizing your customers to make repeat pickups:

• You can now incentivize repeat pickups with an intelligent discount scheme
• You can now also add it to your promo carousel to redirect your customers to create a repeat pickup from their home screen

New overview page in metrics

Check out our new overview page in Metrics! Settings > Metrics > Overview

We've organized the overview page so that you can quickly and efficiently see all the key information you need in one place for what has happened in a day.As a manager, the Dashboard section with all your graphs focuses on general trends for your business, while the Overview page is focused on being the place to go to to monitor all your daily events.

Info added includes:

• Cash ups from the day
• Staff performance summary
• List of payouts
• List of credit given to customers
• Overdue orders (current time past the ready by date)
• To be cleaned for today but still cleaning
• To be cleaned for tomorrow but still cleaning
• List of refunded orders
• List of discounted orders
• List of orders where credit used
• List of deleted orders
• List of promo code uses
• Failed subscription payments (only for those that have a new subscription type)

Machine page improvements

We've revamped our Machines page with the following improvements:

• Nicer and cleaner layout
• We now show a message in a popup when you move an order that is in more than one machine to remind and alert your staff that you have to empty multiple machines (example: #1, #3)
• We added a way to sort your to do orders by order time and due date

Cash up improvements

We've listened to you and made quite a few improvements to our cash up process.

• A red bar has been added to remind you if the starting cash has yet to be completed
• You can now click into your cash up right in the row of the starting cash in your cash up tables
• + many more improvements

Tips on receipt

Oh yeah! Tips will now print on your receipts.

Easily add upcharges and notes to laundry bag

You can now very easily add upcharges and notes to your laundry bags.

When you add the weight of your laundry bag, within the same pop up you can now add a list of common upcharges to choose from. We've also added a notes box to add any necessary specifics right in the same place. Life couldn't be easier :)

Refund tool now available

The ability to do refunds directly from your CleanCloud account is now available for any order fully or partially paid by Card.

• Simply edit that order and a refund button will appear at the top of the screen of the new order page.
• You will have the option to select the amount you wish to refund ($ or %), the method in which to refund (Cash, Card, Store Credit) and specify a reason for the refund

DoorDash is now Live (US only)

We're excited about this one. DoorDash is now live to all our Customers doing Pickup & Delivery.

Head on over to our knowledge base for all you need to know about getting started: https://cleansupport.zendesk.com/hc/en-us

Invoicing Tool Improvements

We have added a number of new features to improve our new invoicing tool;

• When creating monthly repeating invoices you can now select multiple customers and business accounts from the autocomplete menu making it quicker and easier to create multiple repeating monthly invoices for different customers.
• You now have the option to have orders displayed in invoices broken down by order ID and product, showing a breakdown of how each product contributes to the order with price and quantity.
• The ability have invoices broken down by product rather than orders has now been added to the new invoicing tool. This shows each product as a line item with quantity.

Improvements for Users

Our User profiles have a had a great new update that make them even more convenient:

• 2 new User permissions have been added that allow owners to further customise profiles for their staff. You can now edit whether or not a profile can run payroll for staff members and also whether or not the profile can process refunds.
• Staff members can now access their /me profile from any IP address with a more secure and password-protected login.

Ease-of-use updates: June

Two more updates have launched on CleanCloud this week:

• When an email address is available for a customer, you now have the option to always send an email to that customer alongside any push notifications they are due to receive.
• You can now have CleanCloud auto-highlight the quick-drop field after selecting a customer. This makes completing quick-drop orders much faster, as you only need to select the customer and type the quick-drop number.

New Plant Stat features now available

Users of our Plant mode will be glad to hear that 2 new features have come to our Plant Stats:

• Clicking on the 'To Be Cleaned' number will reveal a list of the particular garments associated
• You can now view a list of overdue orders

Ukrainian Language Support

CleanCloud has been updated to support businesses within Ukraine. You can now choose to have the language in your software display in Ukrainian.

Machines Page Upgrade

A whole host of new upgrades have come to the machines page:

• By clicking on an order card in the machines page, more info is now revealed about the order
• You can now activate an ironing column if this step is part of your cleaning process
• Wash and Dryer temperatures are now shown on the order card for quick referencing

These updates and more are available right now for your use.

Handy retail update

In a handy update for customers running retail sales, the CleanCloud POS no longer requires a customer profile to be attached to an order if the product being purchased is from a section marked as a 'Retail' section.

Introducing Tasks

Tasks is a brand new feature that helps you and your staff keep track of their workloads. With tasks you can:

• Create single or repeating tasks for staff members to complete
• Monitor the completion rate of these tasks over the previous 48 hours
• Assign tasks to either a User or a Station, so that tasks are always assigned to the most relevant staff member

Come meet us at the Clean Show in Atlanta!

We'll be at the Clean Show in Atlanta, US from July 30th - August 2nd, 2022.

Come visit us at Booth #1518 - We can't wait to see you there!

You can register for the event here.

Heat Seal upgrade for multi-store businesses

Great new upgrade to make using Heat Seal barcodes just that little bit easier. For customers with multiple stores, you are now able to share your Heat Seal barcode database across the different locations that you already have linked product and customer databases for.

Upgrades to Notifications

2 upgrades have just released for our notifications feature:

• Once an order has been created, any outgoing automatic Push or SMS notifications will now adjust based on whether there are weight-based or regular products in the order.
• You now have the option of being notified when an order has been edited, just navigate to Settings > Admin > Notifications to toggle on or off these 2 new notifications.

Improved Ready By dates

2 new updates for default ready by dates for in store orders

• Ready By date can now be set to a different default after a certain time of day. For example you can decide to have your default turnaround be an extra day after 10am. To decide this time, simply navigate to Settings > Admin > New Order Page > Default Order Ready By if Time is After

• Adding extra days to a particular product will now skip excluded days. For example, if your default ready by date is 2 days excluding Sunday and a product within an order is marked as taking 1 extra day, the total 3 day turnaround will exclude Sunday.

Integrating NextDoor with Marketing Pro

Calling all Marketing Pro customers!

Our reviews system now integrates with NextDoor. Now when your customers are automatically prompted to leave a review, you can have them directed to your Nextdoor page, as well as Yelp, Google Maps and Facebook.

Plant mode 2.0

Users of our plant mode will be excited to hear that we have recently made our 2.0 version available for use. To transition to this new mode, simply navigate to Settings > Admin > Plant mode and change the Plant Version to V2.

This new version comes with a whole host of improvements, especially for those who process a very high amount of orders and are heavily reliant on barcode scanning.

Customer App update

Within the customer app, extra delivery fees can now be applied for delivery slots if the requested slot would mean the order turn around time falls under a certain amount of days. This effectively gives customers the option of selecting an 'Express' service at a higher cost.

Skip Dates for Repeat Pickups in iOS/Android App

By popular demand, one new feature now available in our IOS and Android Apps is the ability for customers to skip certain dates when scheduling repeat pickup orders.

New Checkout.com features now available!

Checkout.com is now available for a number of services through CleanCloud:

• Customers are now able to use Checkout.com cards for charges through the Customer App and Web App
• Checkout.com cards are now available to be used with our auto-charge saved card when cleaned feature

Updates to barcode tags: Epson U220 printer

2 updates have come down the pipeline for users of the Epson U220 printer:

• The Epson U220 barcode tag is now able to be printed from Plant mode, just navigate to Admin > Plant > Tag Printer Manufacturer > Epson U220 Barcode Tags.
• Item notes are now available to be printed on Epson U220 tags, just navigate to Printers > Heat Seals > Print Item Notes on Tag. The image attached to this update gives a great idea of how these will look on the finished product.

Greek Language

We now offer Greek language within your CleanCloud account.

New untick dates feature for repeat pickup customers

If you have the booking tool integrated to your website, your customers will now have the ability to untick future dates when they edit their repeat pickup.

Detailing page update

You will now be able to limit the orders going through to the Detailing page depending on which section they belong to. To get this set up, go to Settings > Admin > Detailing Page.

Old orders show in the Driver App

Past non-picked up locker orders now show in the Driver app feed for today!

New bags and hanging count feature update

If you have the 'prompt for number of bags & hanging count' enabled in Settings > Admin > Cleaning Page, you will now have the ability to add more than 8 bags out labels and select more than 8 hanging.

New addition to the CRM messages log

If you have the 'when auto charge saved card fails' notification prompt enabled in Settings > Admin > Notifications, this particular message will now be stored in the customer CRM under the messages tab.

Change Cleaned Date of an Order

You can now change the cleaned date of an order by going to Settings > Admin > Admin Tools. This will assist stores who use the repeating monthly invoicing tool. To change the cleaned date of an order, go to Settings > Admin > Admin Tools > Change Order Dates.

Set Pickup Slot Days to Show

You will now be able to set how many days/weeks in advance a customer can book pickup.

To find this new setting, just go to Settings > Admin > Pickup and Delivery > Pickup/Delivery Options, where you will see a 'How Many Days Of Pickup Slots To Show' setting.

Hide Payment Status and Totals Columns on the Cleaning page

You will now have the ability to hide the Payment Status and Totals Column on the Cleaning page. This is a great new feature for your Cleaning staff, so they can focus on only the information that is relevant to them. To get this set up, go to Settings > Admin > Cleaning Page, where you will see a 'optional columns' section.

Redesign for the Cleaning, Ready, Pickups, Detail, and Assembly pages

We have recently done a complete new redesign of the Cleaning, Ready, Pickups, Detail, and Assembly pages. The redesign includes:

• Fixed table
• Increased font size
• Always visible header

New CleanCloud University Videos

We have now released the following videos to CleanCloud University. To access them, click on this link: https://cleancloudapp.com/university

• Add & Edit Staff Members
• Customizing your New Order page
• Navigating the Customer CRM
• Payroll
• Referral Codes & Promo Carousel Slides
• Setting up a CleanCloud Hosted Website

New setting for the Detailing page

You will now have the ability to establish whether you would like Pickup and Delivery orders going through the detailing page or not. To find this new setting, just go to Settings > Admin > Detailing Page.

Improvements to the Machines page - both versions

See the below recent improvements which have been made to both the original machines page and the new drag and drop page:

• Limit orders to certain sections
• Faster send order to multiple machines
• New payout tracking
• Set payout defaults at store and at machine level
• Create folding locations

New drag and drop Machines page!

You will now have the ability to have a new drag and drop machines page. This new page gives you a more touch friendly experience, as well as making the order flow for your staff easier when they assign an order to a machine. To enable this new machines page, go to Settings > Admin > Washers and Dryers, and enable the 'Use Drag-n-Drop Machines Page' option.

Edit ready by date/time from the ready page

You will now have the ability to edit the ready by date/time of a Pickup and Delivery order within the Ready page.

New 'Create Shift' button

If staff forget to clock in one day, the Admin now has the ability to create a shift on behalf of a staff member. Setting a date, clock in and clock out time. To use this new feature, just go to Settings > Users > View Hours.

New maximum hours feature

You will now have the ability to set a maximum amount of hours per shift. To set this up, go to Settings > Admin > Store Settings, where you will see the 'Max Hours Per Shift' option. If a staff member forgets to clock out and reaches the amount of hours you established, the system will automatically clock out the user and send an email to the admin. This new feature will support you if you use our Payroll system.

New resend feature to conveyor

If you have a MetalProgetti or Quicksort conveyor for in-store orders, you will now have the ability to resend any items using our new resend feature.

New Customer App & Booking Tool Version 6.11

The latest version of the Customer App and the Booking tool are now released! Within this new update we have just launched, you will now have the below abilities to include in your store operation:

- New delivery fee method.

- Ability for a customer to set delivery date/time when creating/editing repeat pickup.

- Different delivery fee for locker locations.

- Customers can change their preferences from the order confirmation page. If a customer changes a preference, then this will save to their account.

New Marketing Pro feature

If you use our Marketing Pro feature, when an automated campaign gets sent to a customer, a record of this will now appear as a notification in the customer CRM. To access this, select a customer from the New Order page, click on the blue profile symbol located next to their name, and then select the 'Messages' tab.

New business account import tool

You will now have the ability to import business accounts to your CleanCloud account if you wish. Within this new import, you will have the ability to assign existing customers from your store to a business if necessary. For more information, please consult this article: https://cleansupport.zendesk.com/hc/en-us/articles/4416644245009-Business-Account-Import

Lots Based System

If you use our new Detailing page, you will now be able to use a lot based system to help organise orders. To create a lot, go to Settings > Admin > Detailing Page and ensure you enable the 'Use Lots Based System' option. Once enabled, go to the lots section and select the 'add lot' button to then state the name of the lot as well as the Maximum Pieces/Tags for it. Then the colour of the tags and the section(s) to assign it to.

Subscriptions in Metrics

If you offer Subscriptions to your customers in your CleanCloud account, then you will now be able to see a Subscriptions tab when you go to Settings > Metrics > Subscriptions. You will be able to see the following: a summary of all the Subscriptions you offer, payments, unpaid Subscriptions and Subscription cancellations. Just go to Settings > Metrics > Subscriptions. If you would like to learn how to set up Subscriptions, then please consult this article: https://cleansupport.zendesk.com/hc/en-us/articles/360006624597-Customer-Subscriptions

New Detailing page!

You will now have the ability to have an additional page between the 'New Order' and the 'Cleaning' tab where you can detail orders. To get this setup, just go to Settings > Admin > Detailing Page and enable the 'active' toggle. You can then establish if you would like all new orders appearing on this tab, or just quick drop orders. As always, once you have made the necessary changes, click on the green submit button.

Improvements Around Retail Orders

From now on, once you place a retail order that is unpaid, the order will only skip the Cleaning page, and will show up on the Ready page to make sure you can collect payment from your customers for these.

If a retail order is paid, it will skip both the Cleaning and Ready pages, as it used to.

New clock in feature for store admin

If you want to ensure that the admin to clocks in when they log in, then there is a new setting for this. Go to Settings > Admin > Store Settings, and you'll see a setting 'Force staff to clock in at beginning of shift' which you can enable. If you wish to have everyone else clock in at the beginning of their shift except from the store admin, then make sure you have the 'Force staff to clock in at beginning of shift' option set only.

New Preferences update

If you request preferences from your customers, you will now have the ability to do the following:

• When you add or edit a customer in the POS, you can add or change their preferences.
• Preferences will show as order notes if you create an order in the POS. Before, this would only be the case if a customer places an order online with you.

Please note, if you wish to enable preferences for online customers, this can be done by going to Settings > Admin > Pickup and Delivery > General Settings. To make adjustments to any preferences, go to Settings > Products > Preferences.

New Geofence capability

When you create or edit a geofence, you will now have the ability to see the geofences of other routes. This will be helpful so you know where to avoid when drawing a new one.

More Subscription information in the CRM

You will now have the ability to view even more information about Subscriptions that your customers are tied into. You'll be able to see the following on the 'subscriptions' tab within the customer CRM:

- How much that selected customer has used of their product allowance in current billing period

- Next payment date

- Last payment date

- Total payments to the subscription

- History of payments

New receipt feature

You can now have the ability to include a route number on the paper receipt that you give your customers who place a pickup and delivery order with you. To configure this, just go to Settings > Printers > Receipt Printer > Customer Copy.

New marketing tool feature

You will now have the ability to exclude customers that are assigned to a business account when you perform a marketing campaign. To find this toggle, just go to Settings > Marketing.

Print receipts based on route

You now have the ability to print summary receipts for each order on a specific route. To do this, go to the Pickups page, and click on the 'print receipts' button, you can then select the route you wish to print summary receipts for.

New repeat pickups tool

You will now have the ability to set a delivery time slot when you create or edit a repeat pickup. This can be done using the CRM tool.

Select the customer from the new order page > click on the blue profile icon > go to the pickups section.

New web app version 6.10 is out

If you use our booking tool, you will be pleased to know that the latest web app has been updated to version 6.10!

New customer subscription updates

We have recently added some new features to customer subscriptions which you can offer your customers.

These include:

• Making customers tax exempt when they sign up to a subscription.
• Product limits - the ability to set product limits, so if a customer goes over the limit stated then the customer would be charged for this.
• New payment scheduler - If a customer signs up to a subscription, they will be automatically charged via the payment processor you are set up with (Stripe/Clearent) and an invoice will be created. The invoice will appear as paid if the auto charge went through, if not it would appear as unpaid.

Notification history in the CRM

You will now have the ability to see the notification history for a specific customer using the CRM tool. Simply select the customer from the New Order page > select the blue profile symbol > click on the 'messages' tab and enable the 'show notifications' toggle. This new feature is a great way for you to be able to view any communication between you and the customer.

New Payroll tool!

You will now have the ability to do your Payroll reporting within CleanCloud. To configure some of the key elements needed to run your Payroll, go to Settings > Admin > Store Settings, and then scroll down the page to the 'Payroll' section. To access the Payroll records, you will see a 'Payroll' tab in Settings > Users. Please note: the Payroll section will only work if you have assigned an hourly wage to your staff user(s).

Hosted E-Receipt

You will now have the ability to offer your customers an E-Receipt. You can have this E-Receipt accessible with a QR code on the customer paper receipt. Alternatively, you can have a link to the digital receipt sent within an email or SMS notification. To get this setup, go to Settings > Admin > Notifications.

Customer app update

The CleanCloud customer app version 6.10 has been released. In this new update, you and your customers will have 2 way messaging! In the below screenshot, you can see a message icon at the top right of the screen. You will also have the ability to disable the car check in popup which appears if you allow in store orders to be placed online. To disable the car check in pop up, just go to Settings > Admin > Store Settings, and then disable the 'Allow Customers To Request Bringing Their Orders To Their Car' option.

Print QR code on customer copy receipt

You will now have the ability to have a QR code displayed on the customer copy receipt. When this QR code is scanned, it will take the customer to the E-Receipt for their order. To have this functionality, just go to Settings > Printers > Receipt Printer, and enable the 'Print QR for E-Receipt' option.

Password recovery

If you try to log in to your CleanCloud account incorrectly 5 times, you will be locked out. To recover your account, you will need to reset your password. This will give you better account security.

Assign % of tip from orders between staff users

If you let customers provide your store with a tip when they place an order, you will now be able to establish a percentage of that tip that will go between staff users for the order(s). Simply go to Settings > Admin > Store Settings, and at the bottom of the page you will see a 'Tips' section.

Please note: You will not see the 'Pickup Driver' and the 'Delivery Driver' field attached in the below screenshot if you do not offer a Pickup and Delivery service on our professional subscription plan.

Print garment tags from the Plant

If you use our Plant interface, you will now have the ability to print off regular garment tags within the Plant mode.

If you don't currently use our Plant interface, and would like to learn more, please refer to this article: https://cleansupport.zendesk.com/hc/en-us/articles/360002070172-Using-Plant-Mode

Toggle between square meter and square feet

To enhance our square meter product type, we have now added a toggle to change square meter products to square feet. This should make working with carpets, curtains and larger items much easier.

The toggle can be found in Menu > Admin > New Order Page.

New marketing templates

Now you have the option to set a template with your automated marketing campaigns - we have released two email and one SMS template that will make it even more effortless to engage your customers.

Head to Menu > Marketing > Automated Campaigns to check them out.

Please note that Automated Campaigns is a Marketing Pro feature - if you would like to add this to your subscription, please get in touch with our Support Team.

The ABCs of Running a Modern Laundromat

CleanCloud co-founders David & John sit down with Jordan from the Laundromat Resource Podcast to discuss the ABCs of running a modern laundromat.

Watch the full episode here: https://www.youtube.com/watch?v=RIDB_QttS68

New Xero button

If you use our Xero accounting integration, you will now see a 'Send All To Xero' button when you go to Settings > Invoice. This will allow you to be able to send all invoices that you have created to Xero in just one click.

Bags out laundry labels

You will now have the ability to have a barcode printed on your bags out laundry labels. If you scan this barcode, the system will locate and highlight the order for you. If the order is unpaid, this will also be stated on the label.

Square meter products are now available!

You can now add a product that goes by square meter, so you are able to charge for carpets more conveniently.

Go to Menu > Products, click on "Add new product", and from product type, select "Price per square meter".

Once this product is added, you'll be able to input the width and height of the item - if you have multiple of these dropped off, you can simply click the "Next" button in the popup to add more.

Metrics Update

With the latest update to Metrics, you are able to view your revenue and orders broken down to your pickup and delivery routes.

Simply go to Metrics > Orders or Revenue, and from the "all orders" dropdown, simply select the route you would like to view.

Pickup column in Orders (Sales/Revenue) export

Now when exporting orders in Metrics > Data Export, you'll be able to find whether the order was a pickup order.

Use camera to add customers photos from CRM

You will now have the ability to use your devices camera to add any photos to the customer's CRM.

To do this:

• Select the customer from the 'New Order' page.
• Click on the blue profile symbol, this is located next to their name.
• From the headings that appear, click on 'Photos'.

For further information relating to the CRM, click on this article: https://cleansupport.zendesk.com/hc/en-us/articles/4407945069457-Customer-CRM

New plant mode assembly feature

You will now have the option to control when garments are automatically moved off with assisted Assembly. Previously, this option was only available for store.

To find this new feature, go to Settings > Admin > Assembly > Assisted Assembly in Plant, you'll then see a 'Remove Order from Assembly When' field.

Driver App - New reschedule button

If you're on our professional package and offer a Pickup and Delivery service, your drivers will now have the ability to select a reschedule button. Once the reschedule button has been pressed, the customer will then get a notification asking them to reschedule their Pickup or Delivery. They can do this via the customer app or the booking tool.

Google and Facebook adverts tracking

When a customer clicks on a Google or Facebook advert and uses the web booking tool, CleanCloud will notify Google/Facebook when the customer signs up and when they create an order. This will allow you to track how effective your advert campaigns are at converting people into paying customers.

Weight processed on the cleaning page

You will now see the total amount of weight processed within the summary table at the top right of the cleaning page.

Editing staff hours

If you have the 'Users' permission, you will now have the ability to alter any clocking in or out times. You can do this by going to Settings > Users > View Hours.

New Website

After many months of planning, we have launched out our new website. Why don't you go and take a look?

New Web App has been released!

Our new Web App version 6.9 has been released.

Increased number of patterns, style and material per gament

While previously you could only select one pattern, style or material for any item now the number of possible options to add are increased to 3 - this is to better assist you with doing an even better job in handling special garments with multiple properties.

Batch payment prompt when customer's paying off an order

When you select payment, now the payment popup will prompt you if the customer has outstanding orders to pay for, and will let you select batch payment instead of a singular payment.

Better management for weight products

Now you're able to manage weight products much easier, by just editing the product - you can add and delete bags easily, keeping better track of if.

Better resend to plant conveyor

Easily resend a particular garment or set of garments to the QuickSort or MetalProgetti conveyor if they were not successfully received by the conveyor.

New Multi Store feature

You will now have the ability to copy/link over inventory items when adding in a new store with us via the Multi Store tool! Just make sure you have the 'copy products' or 'link products' option enabled when adding in your new store. For further information regarding the Multi Store tool, please click on this link: https://cleansupport.zendesk.com/hc/en-us/articles/360024191611-How-to-add-a-new-store-to-your-account

Speed Queen in Metrics!

If you have the Speed Queen integration in your CleanCloud account, you'll be able to see the Speed Queen payment method in Metrics.

New version of the customer app is live!

The CleanCloud App's new version (ver6.8) is live on both the App Store and Google Play - make sure you update the app and inform your customers to update for the latest features.

New features include:

• Edit order, pickup and delivery slot if allowed by the store
• Support for rescheduling order if the driver is unable to make the pickup/delivery slot
• Percentage tips for orders and repeat pickups
• More information about subscriptions before joining one - you can check the extra info you can give in Menu > Admin > Pickup and Delivery > Subscriptions
• Possibility to set different pricing for each route

New Speed Queen/Huebsch payment integration

You will now have the ability to link up Speed Queen or Huebsch to your CleanCloud account. This will allow your customers to be able to pay for their orders via the Speed Queen or Huebsch app. To get this configured, simply just go to Settings > Admin > Payments.

Please note: This is only available for US customers.

Automated Marketing Rules

If you are subscribed to our Reviews module, you are now able to set automated marketing campaigns that send out at a pre-set frequency.

You can determine:

• a mode of sending (email, SMS, push)
• the content of it
• who to send it to based on orders, value, time span, routes, or even birthdays
• how often would you like to send these
• if a customer has received one, how long until they can receive their next marketing email/sms/push

If you would like to take advantage of this great feature and Reviews as well, you can always reach out to the Customer Success Team.

Plant UX updates

To improve the usability of the plant, we have now made it possible to multi-select, when:

• searching,
• select all,
• and clear all.

We've also fixed the header, so it will be easier to use.

New PC/Mac device camera feature!

You will now have the ability to use your PC/Mac device camera when adding photos from the New Order page. To have this facility, you just need to go to Settings > Printers > Web Camera, and ensure you have the photo source set to 'Web Camera'.

Racking improvements

Now while racking, if the order is not on the Ready page, to speed up Quick racking, the order will move from the Cleaning page to the Ready page. This will notify the customer as well, that the order is now ready for collection.

If the order is neither on the Cleaning or Ready pages, then it will bring the order to the Ready page and play sound to notify that order was sent there. This is so an order that was accidentally marked as completed can be quickly brought back to the Ready page.

CleanCloud and SpyderWash Integration

SpyderWash has now been integrated with CleanCloud. This allows your customers to pay for their orders in CleanCloud using their SpyderWash cards.

Learn more here: https://cleancloudapp.com/blog/cleancloud-and-spyderwash-announce-payments-integration

New user permission!

You will now have the ability to assign our new 'Manage Invoices' permission to your staff members. This new permission can be found when you go to add/edit a user in Settings > Users. With this new user permission assigned, your staff member's will be able to use the invoicing tool.

New tip percent in the POS

You will now have the ability to submit a tip as a percentage of an order amount in the POS, on specifically the New Order page. To have this functionality, please just make sure you have the 'accept tips' setting enabled. You can find this setting if you go to Settings > Admin > New Order Page.

New staff permission

You will now have the ability to set staff permissions to add and edit customers.

New payment popup on the new order page

You now have the ability to have a payment pop when you submit an order on the New Order page.

To have this configured, simply go to Settings > Admin > Payments and then set the 'Selecting Payment When Creating Orders in Store' option to 'Popup with Payment Options' and then click on the submit button. This will ensure that all your staff users do indeed select a payment method for all new orders.

New Invoices setting

You will now have the ability to have no repeating invoices created if no there are orders are available.

To have this configured, go to Settings > Admin > Invoices and enable the 'Do Not Repeat Invoice If No Orders Available' option.

Set a tip when you add/edit a repeat pickup in the CRM

You will now have the ability to set either a % or $ tip when you add/edit a repeat pickup in the customer CRM if you're on one our of professional subscription plans.

To do this, follow the steps below:

• Select a customer from the 'New Order' page.
• Click on the blue profile symbol, which is located next to their name.
• You will now be taken to the customer's CRM, where under 'Pickups' you can add/edit a pickup and add a tip.

New redesign for editing your route(s)

We have redesigned the routes page for our pickup and delivery customers. This can be accessed when you go to Settings -> Admin -> Pickup and Delivery -> Routes.

Route Pro upgrade

With this paid upgrade, you will get the following:

- Higher waypoints limit per route optimisation.

- More accurate driver location tracking.

- Predictive ETA, so the customer can see the ETA directly in the notification without having to click on driver tracking link/notification.

Staff Training on Users Page

A handy feature for training new staff members had been released - now you can:

• view how many videos they've watched
• view which videos they've watched, so you can see where their learning progress is.

Maximum use of promo codes

You are now able to define the maximum use of a promo code in Menu > Admin > Discounts.

Edit image on your promo carousel

You will now have the ability to edit the image that is attached to your Promo Carousel's.

This can be done if you go to settings -> admin -> discounts.

Pickup and Delivery settings moved to Admin

From now on, Pickup and Delivery settings will not open up in a new tab - you will be able to manage your settings and routes from the same tab.

New Blog Posts

How to Promote Your Business on Yelp: https://cleancloudapp.com/blog/promoting-your-business-on-yelp

CleanCloud at the Olympics: https://cleancloudapp.com/blog/cleancloud-laundry-partner-olympics

Customer CRM now on metrics!

On metrics you will now have the ability to access the customer CRM.

If you go to settings -> metrics -> customers.

When you hover over a specific customer, you can now click on the profile symbol that appears which will take you to the CRM.

Promo Codes Upgrade

We have updated and made the Promo Codes feature more usable and trackable. Now you can:

• Check out active, deactivated and deleted promo codes
• View "times used" in a table
• View in "View activity" how long has a customer been with you when they've used the code
• View in "View activity" the lifetime spending of the customer
• Decide if you want your staff members to also be able to use the code when creating it
• Specify a maximum number of times it can be used

Photo section in the CRM

Any photos from recent orders will now be accessible in the customer CRM.

To see this section in the CRM, follow the steps below:

1. Select the customer from the new order page.
2. Click on the blue profile icon which is located next to the customers name.
3. Then select 'photos' from the options displayed.

Ability to customise the weight type

You can now change the weight type (lbs/kgs) if it happens to be incorrect in your account.

To do this, go to settings -> admin -> new order page -> weight symbol.

Customer app version 6.8

We have just launched a new version of the customer app!

In this new update, you will now have the ability to do the following:

• Edit repeat pickup.
• Review request by push notification.
• Tax exemption at the customer level.
• Customer birthday on signup.
• Skip Friday for time between P&D hours.

Users page redesign

The users page has had a completely new re-design.

In this re-design, you will now have the following:

• Faster and more intuitive staff editing.
• New advanced driver location tracking, showing their history over the past 3 days.
• View how much training each staff member has completed.

New delivery fee exempt option

You can now make specific customers exempt from paying a delivery fee when creating a new customer subscription in pickup and delivery.

To do this, go to Settings -> Admin -> Pickup & Delivery -> Customer Subscriptions.

Bag and Hanging count in Driver App

You can now view the Bag and Hanging count in CleanCloud.

To view this you will need to click on the relevant order, under the product summary you will see the Bags and Hanging count.

Inventory Stock Metrics

You can now view a report of all your inventory stock within Metrics.

This will show you the Stock levels and the Alert Threshold. You can also click on 'Activity' and view when inventory was added and used.

To access this go to Metrics > Inventory

Promo Code import tool

You can now import any existing promo codes you have into CleanCloud.

To import these you will need to go to cleancloudapp.com/import (ensure you are logged into your CleanCloud account). Once you have done this you will need to download the template file. Once you have downloaded this, fill in the required fields and then re import as a .CSV via the import link.

Select All Orders in Driver App

Within the Driver App you now have the ability to select all orders without having to select each and everyone.

To do this, you will need to open the Driver App > Click on P/D of the first order > at the top of the page the following button will appear ‘Select All’ > This will then select all orders on the page for you.

Order Washer/Dryer history

You can now view the history of all the Washers/Dryers an order has been in.

To view this find the relevant order in the Cleaning, Ready or Search pages > Under the order column click 'Edit' and there will be a section called 'Machines' which will show you the history.

Quick edit Order Notes in Plant

You can now quick edit Order Notes in Plant.

To do this when in Plant mode, the order must be on the Cleaning page. On the Cleaning page you will need to find the relevant order and click edit on Order Notes. You will then be able to adjust the notes as necessary.

Weekly / Bi-Weekly Subscription Option

You can now add Weekly and Bi Weekly subscriptions for your customers to sign up to.

These can be added in Pickup and Delivery > Subscriptions.

For further information on Subscriptions, you can use the link below.

https://cleansupport.zendesk.com/hc/en-us/articles/360006624597-Customer-Subscriptions

*Please note that an integration with Stripe/Clearent is required and the CleanCloud Professional subscription*

New Customer Report

We have introduced a New Customer report in Metrics > Customers.

This will highlight information on your new customers which includes

• Their details
• No. of orders
• Last Order
• Total spend
• Sign up date

Add/Delete Subscriptions

You can now add/delete subscriptions through the customer CRM.

To do this, you will need to search for the customer and click on the 'Subscriptions' tab from the dropdown you can then select the relevant subscription to add to the customers account.

*Please note you will need to be integrated with Stripe/Clearent in order to use the subscriptions feature and have the CleanCloud professional subscription*

Xero integration update

The Xero integration has now been updated to include the following features.

1. Option to have separate bank accounts linked - When you set up the Xero integration you can now have separate accounts linked for Cash, Card and Check transactions
2. Automatically mark invoice as paid if marked as paid in Xero - Now if an invoice is marked as paid in Xero this will now mark it off as paid in CleanCloud. Please note that this will only work when marked as paid in Xero, it will not be updated in Xero if marked as paid via CleanCloud. This setting can be switched on in Settings > Admin > Accounting integration > Automatically Mark Invoice as Paid in CleanCloud When Paid in Xero

Order detailing amendments

When you are detailing an order, you can now add upto three different types of stains and damages to an item.

To do this you will need to click edit on the item and select from the relevant dropdown, or alternatively you can use the fixed bar at the bottom of the New Order Page.

*Stains and Damages can be set in Settings > Products > Item Notes*

Web Booking Tool update

The Web Booking Tool has now been updated to include all features that can be found within the iOS/Android customer app.

This includes features such as

• Locker workflow
• Customer credits

*Please note that you will require a professional subscription in order to embed the web booking tool into your website*

Bag Labels Item and Order Notes

If you have Bag Labels enabled to print out on New Orders. They will now print out with the Item Notes and Order Notes on the tags.

These bag labels can be printed via the receipt printer can be set to auto print via Settings > Printers > Receipt Printer > Auto Print Laundry Bag Tags

Merge Customer update

If you have a shared customer database in CleanCloud, when you merge a customer, this will merge all orders for that customer across all stores.

To merge a customer you will need to click on Admin > Admin Tools > Merge customer.

*Please note that only the main admin user can use the Merge Customer feature*

Photos in Plant mode

in Plant mode, users will now be able to see any photos that are attached to an order.

When looking at the orders a photo icon will appear next to the edit/update button. If users click on this a pop up will appear with the photo.

Limit Plant Mode to certain sections

You can now limit which sections appear within Plant mode.

This will allow you to limit which orders users can see within Plant mode for example if you outsource to a tailor you can limit Plant mode so they only see those orders.

If you would like to do this, please reach out to the support team and they will be able to assist with your request.

Mark invoice as unpaid

You can now mark invoices as unpaid, if they have been marked as paid.

This is an Admin feature and so only the admin users will have the ability to do this.

Should you want to mark an invoice as unpaid, you will need to go to Settings > Admin > Admin Tools > Undo Invoice Payment > Enter the invoice ID

Business Account export

You can now export the information found in the Business Account section.

To do this you will need to go to Settings > Metrics > Data Export > Business Accounts.

Print customer barcode using receipt printer

You can now print a customers barcode using the receipt printer.

This can be printed by going to the customers profile > Stats > Print Barcode

Each time this barcode is scanned, it will bring up the customer CRM.

Customer App Updates - Driver Tracking

If you have push notifications enabled for driver tracking (Settings > Admin > Pickup and Delivery > Driver App > Send Push Notification to Customer When Driver On Their Way)

The customer will receive a push notification to their phone. Alongside this customers will also be able to track the driver location in the app via 'My Orders' On the relevant order they can click on 'Driver Location' and this will show them where the driver is and estimated time of delivery.

Customer App Update - Skip Saturday and Sunday

You can now amend your service schedule so that Saturday and Sundays are not included in Pickup and Delivery day calculations.

This can be switched on/off in Settings > Admin > Pickup and Delivery > Pickup/Delivery Options > Skip Saturday in Hours Calculation/ Skip Sunday in Hours Calculation

Customer App Update - Subscriptions

Customers can now delete subscriptions via the customer app, which will mean they no longer have to get in touch with the store in order to have a subscription removed.

To remove a subscription they will need to go to Profile > Subscriptioons > Select the relevant subscription and delete it.

Repeat Pickup Tip

Customers can now leave a tip for all of their repeat pickups via the customer app.

Customers will need to select 'Repeat Pickup' when they go to book in their Pickup and or Delivery.

Please note that 'Let Customers Book Repeating Pickup Slots' will need to be enabled in your Pickup and Delivery settings under 'Pickup/Delivery options'

Customer App Update

Customer can now view any photos attached to their order, in the order history section of the customer app.

In the app they would need to click 'View all orders' > Click on the relevant order and if there is a photo attached it will be under the notes section.

Locker workflow update

If you run a locker workflow and a customer is signing up for the first time, you can now have the customer input their card details before submitting the locker order.

To toggle this on you will need to go to Settings > Admin > Pickup and Delivery > Payments > Require Customers to Add Credit Card Before They Can Place an Order

Delete Order pop up

When deleting an order a pop up will now appear confirming the details of the order being deleted.

staff will also be asked to provide a reason for deleting the order.

Invoicing Tool update

You can now set the default payment days for your invoices.

This can be set for both business and customer invoices. To set this go to Settings > Admin > Invoices > Invoice Default Payment Days

for Customer Invoice/ Business Invoice

*Please note that this is for the new invoicing tool*

Driver App updates

You can now enable push notifications to inform your customer that a driver is on the way.

This can be enabled in Settings > Pickup and Delivery > Driver App > Send Push Notification to Customer When Driver On Their Way

Once the driver selects accept and navigate in the app, the push notification will be sent to the customer.

Serial Weight Scale Support

CleanCloud now provides support for Avery Weight scales.

This will allow you to connect Serial printers alongside USB weight scales we currently support.

Weight scales can be connected via Settings > Printers > Weight Scale

Create Repeat Pickups via CRM

You can now create repeat pickups via the CRM under the 'Pickups' tab.

To do this search for the customer on the New Order Page/Search Page and click on edit or the customer profile button. Once here you will then need to click 'Pickups' and then 'Create Regular Pickup'

Fill in the relevant details the repeat pickup will be created.

Hanging Count

Alongside the bag count, you can now also define the number of hanging items in an order when marking it as cleaned from the Cleaning page.

To enable this you will need to go to Settings > Admin > Cleaning Page > Prompt For Number of Bags & Hanging Count

When a number is selected this will appear on the Ready page in the rack number column e.g. H:3

Order cleaned Bag Labels

When the number of bags selected at the time of marking an order cleaned is more than 0, you can have bag labels print out.

This can be enabled via Settings > Printers > Receipt Printer/Garment Tag Printer > Print Bags Out Labels

Bag Count prompt

If you have racking enabled in CleanCloud, it will now ask you for a bag count when the order is marked as cleaned.

When you select the number bags, this will then appear on the Ready page under the rack number column.

This setting can be switched in Settings > Admin > Cleaning Page > Prompt For Number of Bags & Hanging Count

Laundry Bag tags

You can now print out Laundry bag tags when creating a new order.

This will print out the following -

• Order ID
• Customer name
• Bag count
• Order notes and barcode

This can be switched on via Settings > Printers > Receipt Printers > Auto Print Laundry Bag Tags

*This will only print out for weighted products*

Cleaning Page update

We have made modifications to the Cleaning Page.

The Ready by Date and Ready by Time columns have now been merged into one.

This will now display with the Ready by Date followed by the time.

WebPRNT Printer Update

CleanCloud now offer HTTPS support for WebPRNT printers.

This allows you to run a secure connection when connecting your WebPRNT printers.

Driver App updates

Drivers can now take a photo through the Driver App on delivery of any order.

After the Driver has clicked Accept and Navigate and reach their delivery destination, there will be an option to 'Add Photo'

Once marked as delivered the photo will be sent as part of the delivery notification to the customer.

View total Laundry Bags on New Order page

You can now view the total number of Laundry Bags for an order from the New Order page.

This can be switched on and off via Settings > Admin > New Order Page > Show Always Visible Pieces & Bags Counter

New Columns in the Cleaning Page Metrics

We have now added two new columns for the Cleaning page Metrics. You can now see the following -

• Pieces
• $ Value

This can be found in Settings > Metrics > Cleaning

Product Import update

The Product Import tool has been updated to now include the column 'Inventory Stock Level'

If this field has a value input, this will then automatically create an inventory product.

Customer Import tool

The customer import tool now includes the following columns -

• Discount %
• Birthday Month
• Birthday Day

Mailchimp update

If you have Mailchimp integrated with CleanCloud, new users created in the customer app will now also be sent to Mailchimp.

Driver App updates

The location tracking for where the driver is has now been improved.

Driver ETA on tracking page

If the setting 'Track Driver Location' is switched on in Admin > Pickup and Delivery > Driver App

Customers can now view the drivers ETA when clicking on the driver location link when the driver is on their way to do a pickup or delivery.

Next bag feature

When selecting Laundry products within CleanCloud, if you have multiple bags, instead of having to click the laundry product again, you can now click 'Next bag'

Customer CRM popup

When clicking on the customer profile button or the edit button you will now see a centralized customer CRM popup.

This will allow you to see all of the following in one location for the customer:

• Order History
• Stats
• Ability to edit customer
• Payments
• Messages
• Scheduled Pickups

View who picked an order up

You can now view who has picked up an order on the Search page.

To do this go to Settings > Search > it will appear under the field 'Picked up'

Blue notification when a new Email or SMS is received

A blue notification can now appear when a customer sends in a new Email or SMS. This will show you who the message is from and show you a preview of the message, without the need for you to view the Inbox. If you click on the notification it will bring up the Messaging section of the Customer CRM.

This can be set on a station level and you can choose how long you would like the notification to appear for. This can be managed in Settings > Admin > Notifications > Show New Message Notifications/Show New Message Notification For

Additional Order Information

You can now view the following information for an order when clicking on the Order Summary on the Cleaning and Ready pages.

This includes -

- create date and time and who created

- cleaned date and time and how long it took

- how long order has been ready for

- payment date and time and who took payment

- if order edited and access to Edit history

Search for customers with Subscriptions

You can now search for customers with subscriptions in CleanCloud

To do this, you will need to go to Settings > Search > Select 'Customers' from the dropdown > You can then search by subscription using the dropdown under 'Subscriptions'

Driver App updates

We have added the following features to the Driver App.

• Ability to see if another driver has taken an order
• Ability to add Locker number and code in the app

Use max credit option

You can now switch on the option to use the max available credit for a customer when editing an unpaid order.

This setting can be switched on via Settings > Admin > New Order Page > Auto Apply Maximum Customer Credit When Editing Order

Serial Weight Scales

We now integrate with Serial Cable/Port Weight Scales like the Mettler Toledo BC60 in CleanCloud.

This can be set up in Settings > Printers > Weight Scales

Machines Import

You can now import your Washing Machines and Dryers into CleanCloud via CSV. This will help you get setup for Wash/Dry/Fold as quickly as possible.

The template can be downloaded via https://cleancloudapp.com/import and then re-uploaded via the same page.

Driver App updates

In the driver app, there is now a 'Clock in' and 'Clock out' feature.

When the driver logs in, using the menu button in the left hand corner, from the list they can click on the 'Clock in/Out' feature.

Barcode scanning via device camera

You can now scan barcodes using the camera on your device when logged into CleanCloud. For example you can use the camera on your smartphone to scan barcodes directly from CleanCloud.

This is particularly useful when barcode scanning for Assigning Orders to Racks, Assisted Assembly and Assigned Laundry Bags to Washers, Dryers and Folding. It can also be used to scan the customer's QR code from the iOS and Android customer app.

Preferences update

We have made the following updates to the preferences page

• Ability to edit preference section headers
• Ability to make preference sections on and off

Rename Item Notes section headings

You can now rename the Item Notes headings

To do this go to Settings > Products. > Item Notes > Adjust the relevant heading > Update

Driver App updates

The following adjustments have been made within the driver app

• Ability to edit driver instructions on a customer profile
• Lock order ID list after custom re order or Route Optimization
• Fast swap the routes you are on by clicking on Route numbers at the top of the page
• View Pickups and Deliveries for the next 5 days
• Quick swap between stores using the hamburger menu button

See if a customer is a subscriber

If a customer is on a subscription plan, you can now see this in the POS.

This will appear on the New Order Page, when a customer has been selected.

Cleaning Report

You can now access a report on what has been cleaned in your Metrics.

To access this go to Settings > Metrics > Cleaning

Pay-ins report

You can now export your pay-ins.

To do export these go to Settings > Metrics > Data Export > Pay-ins

Customer count in Metrics

You can now view your total customer and new customer count in Metrics.

To access this go to Settings > Metrics > Customers

QR to download CleanCloud app

You can now provide your customers with a QR code to download the CleanCloud app.

This can be found in Settings > Admin > Pickup and Delivery > General Settings > Print 'Download App' QR Code

This is for the CleanCloud app only and does not support custom branded apps

Invoices Export

You can now export out invoice information in Settings > Metrics > Data Export.

This includes information such as

• Customer Name
• Invoice Number
• Date of issue
• Invoice amount with Tax
• Amount of Tax
• Amount excluding Tax
• Amount paid by customer
• Date of payment
• Method of payment

Please note that this is only compatible with the new invoice tool.

Invoice Export update

When exporting invoices in Settings > Metrics > Data Export there is now a column with the order IDs associated with that invoice.

Invoice tool update

The following adjustments have been made to the invoicing tool l

• Ability to Email an Invoice when it is paid
• Auto Email customer when Invoice is marked as paid in store. This Notification can be turned on/off in Settings > Admin > Notifications
• Paid invoices will now show invoice paid at the top, as well as payment date and payment type

Retail improvements

The following adjustments have been made to retail orders

• If customer with name of "Retail" selected then the order is in Retail "override mode", nothing you do when you add items to an order can make it a non-retail order unless you manually turn it off being a Retail order at the Retail switch.
• If you set a product section as a Retail section, it will now allow you to have mixed retail/non-retail items in the order, but if it detects a non-retail item in the order it will show a blue notification that it's turned off the Retail switch due to it being mixed order.
• If its a retail order then you will not need to enter a ready by date

Editable driver instructions in POS

You can input driver instructions in the POS when adding or editing a customer.

Weight Processed report

On the Metrics page you can now view the total amount of Lbs/Kg that have been cleaned.

This can be found in Settings > Metrics > Weight Processed

API Updates

We have added a new API 'getCustomers - search by date customer signed up'

This allows you to do things like get a list of customers that signed up in the last month.

This is particularly useful if you are creating your own marketing integrations or records. For example you might like to push customer information of recent signups to a marketing integration that is not yet integrated with CleanCloud.

Instructions

https://cleancloudapp.com/api#customer-get

Washers and Dryers Metrics

You can now view Metrics on your Washers and Dryers

This can be found in Settings > Metrics > Washers and Dryers

Promo Carousel update

The Promo Carousel has had a new feature added whereby it can redirect customers to the Subscriptions page within the app.

To create this go to Settings > Admin > Discounts > Promo Carousel > Add Carousel > Button Action > Redirect to the subscription Page

Assisted Assembly Printing (In Store)

If you are using Assisted Assembly in store, you can now automatically print the receipt if all garments are scanned.

This can be switched on in Settings > Admin > Assembly > Automatically Print Receipt if All Garments Scanned

Minimum price for a product

You can now set a minimum price for a product, this is especially handy for weighted products.

You can set the minimum price when adding or editing a product in Settings > Products

Additional delivery information field

Customers can now leave extra instructions for the driver when submitting their order via the Customer App.

E.g. Leave with doorman / floor 5

Visible Pieces count on New Order Page

You can now view how many pieces are in an order when creating via the New Order Page.

To switch this feature on go to Settings > Admin > New Order Page > Show Always Visible Pieces Counter

Custom Preferences for Customer App

You can now add your own Custom Preferences for the Customer App.

To add these, go to Settings > Products > Preferences

Customer App Update

The Customer App has now been updated to allow customers to choose lockers when selecting their Pickup and Delivery order type.

This can be managed in Settings > Admin > Pickup and Delivery > Lockers

You will be able to add your lockers and also add a delivery fee/minimum amount.

Unpaid icon in Driver app

In the driver app you will now be able to see when delivering an order to the customer whether the order is paid for or not.

Language update

• We have now added Thai to the POS, App and Email notifications
• We have now added Traditional Chinese to POS, App and Email notifications

Auto Charged failed Email/Push Notification

If you have the Auto Charge setting switched on for when marking orders as cleaned on the Cleaning page. The customer is now sent a notification via Push or Email informing them that their card needs to be updated.

To switch this on go to Settings > Admin > Notification > Toggle on 'When Auto Charge Saved Card Fails'

Station Order Creation/Payment on Search page

You can now view which at which station an order was created and at which station payment was taken for an order.

This can be viewed on the 'Search' page in Settings > Search

Information from Machines page show on Cleaning Page

You can now view which machine an order is in on the Cleaning Page.

Should the order be in Washer 1 and Washer 2 this will appear is W1 and W2. Should the order then be assigned to the Dryer this will appear as D1. When a time has been set, the icon will fill up with a blue bar and be highlighted in Green when complete.

Metrics & Admin page update for smartphones

We have optimised the way in which the Metrics and Admin pages appears on smartphones.

MetalProggeti update

We now have support for MetalProgetti's commit message. This will wait for the MetalProgetti Conveyor to confirm that it has received the garment information from CleanCloud, before updating the garment information as sent to conveyor.

To have this feature turned on for a particular store, you will need to contact CleanCloud support.

Clickable Phone number on mobile device

If you are using CleanCloud on your mobile device, customers phone numbers are now clickable.

To access this you will need to search for the customer, go the customer summary page and click the phone number.

Ability to reorder Items Notes

Item Notes will always be alphabetically sorted, you can now re order these as you would do with products.

You will need to assign a number to the Item note under 'Item Note Order'

This will need to be given to every item note.

Language update

We have now updated Mandarin within CleanCloud. This will now appear on the POS, App and Emails.

CleanCloud University Update

CleanCloud University is now also available in Spanish.

This can be accessed via Cleancloudapp.com/university

*Please note that your language will need to be set to Spanish in the POS*

Barcode assign orders to Machines and Folding section

You can now assign orders via barcode to Washers/Dryers and the folding section.

This will allow you to scan an order and then assign it to a Washer/Dryer/Folding section by scanning the barcode associated to it.

To enable this go to Settings > Admin > Washers and Dryers and use the following settings

• Barcode of Folding Location
• Use Barcode Scanner to Assign Orders

Language Update

You can now select Thai as a language in the POS and the App.

POS Smartphone optimization

CleanCloud has now been optimized for users that login via their smartphones.

Web Booking Tool update

You can now link multiple stores in the Web Booking Tool. This will allow your customers to select which store they would like to create an order from on your website.

To do this you will need to set the formatting as such for the code that you copy from the Embed your store section. [{name: 'store 1', id: 55,},{name: 'store 2', id: 27}]

iPad Pro 12.9 optimized product button widths

We have optimized the button widths in CleanCloud for the iPad Pro 12.9.

This can be set in Settings > Admin > New Order Page > Product Button Width

API Updates

We have now added support for Locker Orders in the addOrder and getOrders API endpoint.

Total row on Overview page

If you have more than one store in CleanCloud, then on the Metrics->Overview page you will now see a 'Total' row at the bottom of the list of stores to summarize total earnings across all of your stores.

Invoice tool update

• You can now view which orders were paid via invoice in Settings > Search
• You can also view which payment type an invoice was paid with under the 'Status' column in Settings > Invoice > Paid

Updated design for Cleaning/Ready page orders when searching up a customer

We have now updated the view design for which orders are on the Cleaning and Ready pages when searching for a customers name on the New Order Page.

Recommended Time Slots in the POS

When creating a Pickup and Delivery, you will now be able to see the timeslots that are set in your Pickup and Delivery.

If a timeslot is not available you can still set the times for the Pickup and Delivery.

Store name in Repeat Pickup SMS

Your customers will now be able to see which store the Repeat Pickup SMS is coming from.

Automatically Email feature for repeating invoices

The repeat invoices feature now also includes an 'Automatic Email' function

This saves you from having to send out manual emails to your repeating invoice customers.

Regular Pickup information

You can now view further information on the Delivery Printout about your regular pickups.

This now includes whether an SMS confirmation text is required to create the repeat pickup.

Swap stats on the Cleaning page

You can now adjust the stats at the top of the Cleaning Page.

To do this go to Cleaning page > from the dropwdown view the following options

• All
• Due Today
• Due Tomorrow

Customer Groups for Metrics reporting

You can now create Customer Groups within CleanCloud.

To create these go to Settings > Admin > Customer Groups > Add Group

When adding a Group you can type in the customers name to add the members. These groups can then be used for reporting purposes in Metrics.

Staff Sales update

You can now view the total value of new orders in Metrics > Staff Performance > Sales

CleanCloud University

We are pleased to introduce CleanCloud University. CleanCloud University is a tool that will help you and your staff get trained up on all aspects of CleanCloud.

Broken down into various modules, you can watch a series of videos and track your progress.

To access this you will need to go to cleancloudapp.com/university

New Help Button

The help button has been moved. You can now access this by clicking on the 'i' button in the top right hand corner, from the dropdown you can then select 'Help'

This will prompt a widget allowing you to search for articles alongside being able to contact support.

Send to Xero

You can now send to Xero via the new invoicing tool.

Once you have completed the Xero integration on the invoicing tool hub, there will be a column to send to Xero.

Check for new CleanCloud updates

You can now check for new CleanCloud updates directly from the POS.

To do this click on the 'i' in the top right hand corner and select 'Updates'

Web Booking Tool update

We have revamped how the Web Booking Tool looks with a new desktop mode.

To update this, you can use the relevant code in Settings > Admin > Pickup and Delivery > Embed Your Store.

Rack Location in Delivery Printout

You can now view the Rack Location of a Pickup/Delivery on the Delivery Printout page

Prompt for rack location when order completed from Machines Page

If you have the 'Prompt Rack Location' setting enabled, when marking a Washer/Dryer order as complete, the POS will now ask you to enter a rack location.

Switching Off Temperature Question in the Washer/Dryer Popup

This can be switched on and off via Admin > Washers and Dryers > Turn off/on Ask for Washer/Dryer Temperature toggle

Customize Washer/Dryer Finished Notification timeout length

You can customize the length of the notifications for when a Washer or Dryer is complete.

To enable this go to Settings > Admin > Washers and Dryers > Show Notifications For

Add Pay-Ins Column to Cash-up Metrics Section on Cash-up page

You can now view the Pay-Ins and Pay-Outs for employees under the 'My Metrics' and 'Staff Metrics' sections on the Cash Up page.

Set default Washer and Dryer times

You now have the ability to set a default time for your Washers and Dryers. This will be auto-selected on the pop up when sending an order to the Washer or Dryer.

To enable this, go to Settings > Admin > Washers and Dryers > Washer Default Time/ Dryer Default Time

‘Time Order Arrived’ Column Now on Machines Page

You can now view the time an order was added to the Machines page. This will appear for the Washers, Dryers and Folding sections.

New Button Widths

You can change the width of buttons in CleanCloud to Extra Wide and Super Wide and Mega Wide. 

You can change this in Admin Settings > New Order Page > Product Button Width.

Auto Capitalising Names

In CleanCloud, when entering a first and last name, these names will auto capitalise.

Pricelist field in customer data export

When exporting customers from CleanCloud, you can now see which pricelist that customer is on.

To export customers you can do this via Settings > Metrics > Data Export > Customers

Order details on Cleaning page

You can now view further details about an order when clicking on it in the Cleaning page.

This will show you the time the order was created and how long its been in the store (In hours)

North American phone number display

Phone numbers for North America will now appear in the correct formatting when adding or editing a customer.

Washer and Dryer times

You can now set your own Washer and Dryer times in CleanCloud.

This can be enabled in Settings > Admin > Washers and Dryers > Washer Times (min)/ Dryer Times (min)

These timings will need to be comma separated e.g. 20,30,60

Delivery Printout update

The Delivery Printout page has had a redesign.

It is now easier to see which pickups and deliveries belong to which route.

Add/Edit Product tooltips

We have now added tool tips for when you are adding or editing a product to tell you what each feature does.

Google address autofill

Google Address autofill has now been enabled for when editing a customer.

To do this find the customer you would like to edit > Edit > Edit Address

Assign route when adding customer

You can now automatically assign a route to a customer when adding them in the POS.

Geofencing will need to be enabled and the customers address will need to be selected using Google Maps autocomplete.

Set colours, stains, damages, styles and materials on the products page

You can now set the items appearing on the fixed bar through the products page.

To do this you will need to go to Settings > Products > Item Notes

Here you will be able to edit, delete and add any colours, stains, damages and materials.

Clearent Tokens

You can now edit or remove Clearent tokens in CleanCloud.

To do this, search for the customer you would like to make the changes to and press edit. On the edit customer page, you can edit the token or delete it.

Default Payment Type for Customers

In CleanCloud you can now set individual payment types for customers.

To do this, you will need to edit the customer and find the 'Payment Type' field, from the dropdown you can then select the relevant option for that customer.

Batch Invoicing and Payment

You can now batch invoice and take batch payments in Settings > Invoice

With the batch selection you can:

• Print Invoices
• Send Invoices
• Download Invoices
• Take payment

Tool tips update

CleanCloud has now added Tool tips to the Printers page.

To use these, hover over the question mark next to each setting, this will explain the purpose of each one.

Full screen QR Code

Customers can now click on the QR code in the customer app and the web app.

Clicking on the QR code will enlarge it and allow your staff members to scan it.

Tool tips

We have now added tool tips for settings in the Admin Settings page and Pickup and Delivery Page.

To see these, hover over the question mark next to each setting and it will explain what that setting does

Invoice tool update

We have made the following updates to the new invoicing tool.

• Customer name appears on business invoices
• Ability to send to Quickbooks

Saved Card autopayment

CleanCloud has updated the way in which autopayment works.

You can now autogroup payments for customers when their orders have the same ready by date.

To switch this on, you will need to go to Settings > Admin > Payments > Auto Charge Saved Card When Order Cleaned

Fiskaly Integration

CleanCloud now integrates with Fiskaly.

Updated Web App

We have now updated the Web Booking Tool. This allows the customer to see the Promo Carousel, their QR code and allows them to book in store orders. We have also given the Web Booking Tool a visual re design.

Quick Notes

In CleanCloud you can now add pre defined notes to select from.

To do this you will need to go to Settings > Admin > New Order Page > Notes Presets > Add Note

Once these have been defined, when clicking on the notes field on the New Order Page, you will be able to select the pre defined note.

Clickable customer name on Pickups and Search pages

You can now click on the customers name on the Pickups and Search pages as you can on the Clean and Ready pages.

Clicking on the customers name will bring up the Customer Summary box.

Move between Customer pop up and Edit Customer pop up

You can now switch between the Customer Summary pop up and the Edit Customer pop up within CleanCloud.

To do this when on any of the pop ups, click the edit icon to edit the customer or the profile button to view the Customer Summary.

Add Pay on Account as default payment option

Business accounts can now have 'Pay on Account' set as their default payment option.

To do this go to Settings > Admin > Business Accounts > Add/Edit Business Account > Default Payment Method > Invoice/On Account.

Notification on screen when Washer or Dryer is complete

When using the Machines page on CleanCloud, a notification will now pop up when a Washer or Dryer is complete.

This can be enabled via Settings > Admin > Washers and Dryers > Shower Washer Notifications

You can select between the below options;

• Notification Only
• Notification and Sound
• No

Customer Import Tool update

CleanCloud has now added the following items to the customer import tool.

• Business ID
• Customer Credit

This will allow you to add any existing credit or a business account ID.

Call Centre Support

CleanCloud now offers a special page for your call centre staff enabling them to search orders across multiple stores. This will also allow them to check the status of that particular order.

New Invoice Tool

CleanCloud has redesigned the way in which the invoicing tools looks and works.

You can now create invoices based on particular parameters, alongside the ability to add edit various items such as discounts, creation date and due to date.

To find out more click here

Ready by date/Pickup and Delivery redesign

CleanCloud has changed the way in which the Pickup and Delivery and Ready by date feature works on the New Order Page.

You can now use the drop down to select the order type e.g. In store, Pickup, Delivery or Pickup and Delivery.

You can also use the one click calendar in order to select the relevant dates for the order.

Auto Remove Order

Orders will automatically be removed from the Machines page, when it has been marked as cleaned.

You will not need to adjust any settings in order to switch this feature on.

Mandatory Fields

You can now set the following as mandatory fields when adding a new customer.

This includes

• Telephone
• Email Address
• Address
• Marketing Opt-in

This can be set in Settings > Admin > New Order Page > Mandatory Customer Fields.

Machines Page

You can now view the temperature set for an order under any Dryer and Washer.

To view this, you will need to go to the Machines page, on this page you will be able to view the temperature set under the column 'Temp'

Set Dryer Temperature

You can now set the Dryer temperature in CleanCloud.

When using the 'Send to Machine' feature, you will be able to set the relevant temperature.

Split Tickets Toggle

You can now switch off the split ticket feature for individual tickets in CleanCloud.

To do this when processing an order on the New Order Page, click the toggle to switch Split Tickets on or off.

Customer App Update

The customer app has now been updated. Customer will now be able to do the following.

• View promotions, discounts and offers from the home screen
• Cancel order before pickup (if the store allows for it)
• View credit and loyalty points (Alongside being able to convert unused points to credit)
• Customer's unique QR code which can be scanned by supported stores as well as 24/7 Kiosk terminals

Minimum hours between Pickup and Delivery

You can now specify a minimum amount of hours between your Pickup and Delivery slots within CleanCloud.

To set this, you will need to go to Settings > Admin > Pickup and Delivery > Minimum Hours Between Pickup and Delivery

Cancel order X hours before pickup

Customers can now cancel a pickup through the customer app. This can be cancelled X amount of hours before the pickup, depending on what you have set in the Pickup and Delivery settings.

Convert loyalty points to credit in the customer app

Customers that have downloaded the customer app can view their loyalty points. They can also convert their loyalty points to credit.

Barcode on Driver app receipt

Barcodes will now print out on the driver app receipt. This will be compatible with Star portable printers.

This barcode can also be scanned to find orders in CleanCloud.

Pre-fill Washer/Dryer notes from Order Notes

You can now pre-fill Washer/Dryer notes.

To toggle this on/off you will need to go to Settings > Washers and Dryers > Pre-Fill Notes from Order Notes

Block pay with saved card when order value is 0

You will be unable to submit an order with saved cards when the order value is equal to 0.

This applies to Evo, Clearent and Stripe saved cards within CleanCloud.

Staff Hours update

Staff Hours export

You can now export your staff hours in Settings > Metrics > Data Export

Staff Filter

You can now filter by the staff member on the staff hours section in Metrics.

Plant Mode ID/Text search

In Plant Mode using the ID/Text Search will also search the Misc page if it has been made active.

Plant Updates

We have now improved the Heat seal scanning within Plant mode.

You can now select an alternative scanning option for Heat seals, instead of updating the status, you can scan to find an order.

Customer QR barcode

You will now be able to scan the customers QR code from the app.

This will bring up the customer summary box enabling you to see all of their current orders.

Delete customers subscription

You can now delete a customers subscription.

To do this go to Settings > Pickup and Delivery > Customer Subscriptions > View Subscribers > Delete.

View payment type in Metrics

When going to Settings > Metrics > Revenue you can now view a breakdown of the card payment type.

E.g. Clearent saved card, Clearent terminal

Heat seal Workflow improvements

CleanCloud has improved the way in which the require Heat seal feature works.

You now have the option to choose between a new or existing tag, which will work with both permanent and temporary tags.

You can also 'skip until next order' should you not have time to detail, or don't require a Heat seal.

View full list of garment barcode IDs

When submitting a new order where there are HeatSeal barcodes, you can now view the barcodes that belong to each garment.

A 'View All' button will appear when the order has been submitted.

Heatseal scanning

Heat Seal scanning workflow has now been improved.

When scanning a garments barcode into edit item notes, CleanCloud will check to if a barcode already exists. Should it exist then it will automatically move to the next garment, should it not exist then it will automatically select the 'new' tick box and move onto the next garment for you to scan.

Pre fill first name for SMS and Email

When sending an email or SMS to a customer, their first name will pre fill in CleanCloud.

Improved customer pop up

CleanCloud has improved the functions available for the customer pop up.

You can now do the following:

• Edit customer
• Send Email
• Send SMS

Promo carousel for customer app

CleanCloud has now introduced a promo carousel for the customer app.

The promos can be set up via Settings > Admin > Discounts.

Here you will be able to preview how the carousel will look, alongside being able to add images, text, choosing background and text colour.

Upcharge update

CleanCloud has improved the way in which upcharges now work.

You can now assign upcharges to a particular set of products or to whole sections.

Once created these upcharges cannot be edited.

Plant Production Dashboard

CleanCloud has added a new production dashboard on the Plant Page.

To access this go to Settings > Plant > Click on the graph icon.

Here you will be able to see an overview of the following -

• Breakdown of top items to clean (by piece and quantity)
• Due today
• Due tomorrow
• Overdue
• Cleaned today

Auto Charge orders

You can now auto charge customers within CleanCloud. The charge will take place when orders are being moved from the Clean to Ready page.

This will allow you to charge through the following options :

• For all unpaid order
• Only pickup and delivery orders with a saved card

This can be set through Settings > Admin > Payments > Auto Charge Saved Card When Order Cleaned

Review feature translations

The review feature now supports French, Italian and Spanish

Track folding in your Wash Dry Fold

We have a now added a folding section to the Machines and Wash Dry Fold page.

This can be enabled through Settings > Admin > Washers and Dryers > Track Folding of orders

You can also define the default action to be taken when the folding is complete.

Ask for Color, Brand Pattern options on Heat seal required popup

You can now add Colour, brand and pattern options on the Heat Seal Required setting.

In order to enable brand and pattern options you will need to do this in Settings > Admin > New Order Page

Payment pop up box

We have redesigned the pop up box at the time of payment.

MetalProgetti Barcode on Bagger

You can now send a custom barcode to the MetalProgetti bagger. This will print a barcode on the bagger label, which you will be able to scan with CleanCloud POS.

API Updates

We have updated our APIs. There is a new endpoint by which you can convert loyalty points to credit.

Filter by payment type

You can now filter by specific card payments within CleanCloud. This will allow you to see payments by Clearent (Saved Card) , Clearent (Terminal), PaymentSense, Stripe

This can be viewed via the following settings:

Settings > Search > Payments > Payment type

Product discounts

You can now set up discounts on a product level in the POS.

This will allow you to set up discounts for specific items/sections, during a specific time range and date range. You will also be able to select whether these discounts will apply to pickup and delivery and business accounts as well.

To set this up, you will need to go to Settings > Admin > Discounts > Product Discount Rules

Business price lists and discounts on repeat pickups

Business price lists and discounts will now be applied to repeat pick ups set up in the system.

Review Module

We have introduced a new review module that will allow your customers to leave a review on Google, Facebook or Yelp.

Customers will be sent an email, SMS or Push notification with a link, which will take them through to say if they had a positive experience or not.

Should they click 'Yes' they will be able to select the platform on which they want to leave a review. Should they select 'No' they can leave their review for you to look at internally and take the necessary action.

To change the settings for this feature you will need to go to Settings > Marketing > Reviews

Smart Search box

We have now introduced a smart search box to the POS.

You can search for any customer in the search bar in the top right hand corner. A pop up box will then appear which will show you information on the customer.

This includes -

• Orders on the clean page
• Orders on the ready page
• Customer discounts
• Customer loyalty points
• Creation of a new order

Wash and Fold updates

Auto mark orders as cleaned

There are now three different options to choose from when selecting the 'Empty Dryer' button. This can be edited in Settings->Admin->Washers and Dryers The options are as follows -

1) Don't mark order cleaned

2) Prompt for confirmation each time

3) Automatically mark order as cleaned

Automatically suggest machine ID when send to washer/dryer

You will no longer have to manually input a machine ID.the lowest available machine ID will be preselected and other machines are available in the dropdown.

Machines that are already in use will be shown at the bottom of the list should the user want to override.

Send multiple orders from Machine to Dryer on Machines Page

You can now batch select orders that are in the machine to send them to the dryers.

Email all customers about Pickup and Delivery

If you use the pickup and delivery feature, you can now send out an email to your customers to inform them that you offer this service.

To do this go to Settings > Pickup and Delivery > General Settings > Send Email to All Customers

Delete button on modify quantity

You can now delete an item from the basket on the new order page.

To do this, click on the pencil to edit the quantity of the item, a pop up box will then appear enabling you to click delete.

Button width

You can now adjust the width of the product buttons on the new order page.

To do this, you will need to go to Settings > Products > New Order Page > Product Button Width

You can select from, Narrow, Default and Wide.

Icons update

You can now add any sized image when uploading custom icons in CleanCloud.

These icons will automatically resize when uploading.

QuickSort full automation for 24/7 Kiosk

Full automation means staff can barcode scan the order receipt barcode, then scan the slot on the QuickSort conveyor. This will automatically update CleanCloud, assigning the Kiosk Slot, and it will update the order as cleaned (moving it to the READY page) and notify the customer. The customer notification will have the slot number and PIN, as well as their QR code. 

When customer picks up from the 24/7 Kiosk the order will automatically move from READY page to completed in CleanCloud.

Background colour on items

The background colour of items changes when hovering over them on the new order page.

Exempt upcharges from tax 3

Upcharges can now be exempt from tax 3 within the system.

Edit inventory products

You can now edit inventory products within the system.

The barcode alongside the email alert threshold can both be edited.

To do this, you will need to go to Settings > Products > Inventory

Improved Add a New Customer

If you search for a customer by name or phone number and nothing appears for them, when you click the Add Customer button and the phone number / customer name will auto populate the Add Customer box for you.

Cash up update

We have now improved the way in which Cash up works in the system.

You can now view the following on the cash ups page

• All orders that cash was taken for
• Pay outs
• Pay ins
• Cash to bank

Laundroworks integration

CleanCloud now has the ability to integrate with Laundroworks.

In order to integrate, you will need to go to Settings > Printers > Laundry Cards > Laundroworks

Once your credentials have been entered, the integration will be complete.

Batch Ready Unload

You can now batch ready unload to MetalProggeti BAM.

Resend to Assembly conveyor button

We have now added a resend to assembly conveyor button to plant mode. This will work with both QuickSort and MetalProggeti.

API Updates

We have made the following updates to the API documentation.

• Route ID on API getOrders.
• dateFrom and dateTo on API getOrders

Price Adjustment Update

You can now adjust the price of a product using three different methods.

• Unit price
• New price
• Price editor

Ability to edit upcharges in the basket

You can now modify individual upcharges that are added to the basket.

Once the upcharge is added, click edit on the upcharge and you can modify the price.

Garment details appear on one time barcodes

If you have a TSC/Zebra one time tag printer, you now have the ability to see garment details alongside product notes such as stains on the tag.

Link business accounts across several stores

When creating a new store, you can now link business accounts across your new stores.

You will need to select, 'link customers and business accounts' in multi store.

Split tickets

We have now introduced Split tickets feature to the system.

You can now split orders based on the following factors:

1. Split by piece count
2. Split by section
3. Split by both of the above.

This can be set up in the admin settings through Settings > Admin > New order page > Split Ticket Every X Pieces

(0 for no limit)/ Split Tickets by Section

MetalProggeti 24/7 Kiosk

We now offer support for MetalProggeti 24/7 Kiosk support. If you use the Kiosk, this can be integrated with CleanCloud

Consolidated orders report

You can now view a report on the system that will you show you the number of orders, pieces and revenue generated, per store on a given date.

This can be pulled from the data export section in Metrics

Add customer QR code to ready email

You can now add a QR code to your email notifications when an order is ready.

This will be a good tool for customers using a Winnsen locker integration, the unique QR code will allow them to pick up their items using it.

This can be switched on in Settings > Admin > Notifications > Emails

Driver Report

Once an order has been assigned to a driver who is taking orders from store to plant, you can print out a report that shows you all orders the driver should be bringing.

You can pull this report from Settings > Metrics > Data export.

Custom Product updates

Custom Products, Photo and Barcode shown in each section

All sections added into the system will now have the product, photo and barcode options shown and will not be limited to just your first section.

Custom products can be added in any section and assigned to any

When creating a custom product, you can now create it in any given section and then assign it to a different section.

Unlimited custom products

Previously there was a limit of 8 custom products, this is now unlimited.

Edit paid orders permission

You can now control whether each staff member is allowed to edit a paid order or not.

To do this, go to Settings > Users > Edit > Edit paid orders

Customer App addresses

We have now improved the way in which your customers input their address on the customer app.

When customers input their address, a pop up appears with autocomplete.

Print button in Plant Mode

If you have plant mode access, you can now print a full receipt from selected pages within it.

You will need to ensure that 'printer 1' is set up for plant.

Customer App Search Functionality

In the customer app, your customers can now search for products, without having to know which section they belong in.

When creating a new order, they can use the search bar functionality at the top of the page.

Parent product support in customer app

Parent products setup in your POS are now reflected within the customer app.

Click on a parent product will pop up options for the customer allowing them to select products within it.

MetalProggeti BAM (In Store)

You can now receive rack locations, after items have been loaded onto the conveyor.

This will enable you to see the rack location on the ready page in CleanCloud.

STC Pay Integration

CleanCloud is now integrated with STC Pay.

This will allow your customers to use the STC wallet in order to make payments for their orders.

Barcode duplicate check

We have now added a duplicate checker in order to avoid the same barcode being scanned twice to an order. If it is scanned twice, a message will pop up on the system.

API support for Parent/Child products

In our API documentation, there is now support for Parent and Child product set ups. This can be found under API > getProducts

Export Data for Multiple Stores

You can now export data for a set of multiple stores or any groups created within the system.

To do this, go to Settings > Metrics > Data Export.

Disable order edits and deletions

You can now prevent orders within a particular time frame from being edited or deleted. To do this you will need to go to Settings > Admin > Disable Order’s Edit and Deletion During the Selected Time Frame

Reprint Barcode Tags

You can now reprint your barcode tags on the Clean Page in the system.

Please note a barcode printer will need to be enable in order for this option to appear.

Fascard/LaundryCard reconnect station button

Should your connection expire on the system, you can now reconnect it.

To do this, go to Settings > Printers > Laundry Cards > Reconnect station.

Business Accounts Update

You can now add a variety of different settings to your business accounts that are created. This includes the following:

1. Set default payment method.
2. Set default price list (This will be automatically adjusted on a customer when assigning them to a business account)
3. Set default discount

In order to view these options go to Settings > Admin > Business accounts



View Driver Tips

You are now able to see the tips that need to be given to each driver for your store.

To view this, go to Settings > Metrics > Driver Statistics



Payment date on order details page

You can now view when a payment was taken including date, time and the attendant that took the payment, through order search history.

In order to view this go to Settings > Search > Orders

Once you have found the relevant order, you will find this information under 'Paid'

Customer App Updates

Full name prompt

The customer will now be asked to enter their full name when signing up in the app

Customer preferences selection now available in the app

Customer can now select their preferences within the app alongside the web booking tool.

Apple ID sign in

Customers can now also sign up using their Apple ID.

Push Notifications for iOS and Android

You can now send push notifications to your customers that use the iOS or Android customer app. You will need to purchase credits in order to send these out to your customers.

To do this, go to Settings > Admin > Notifications

Email All Customers about Contactless orders

You can now inform your customers if you are offering contactless orders in store.

To do this go to Settings > Admin > Store Settings

Select Active Products for a Price List

You can now select which products are active on a price list.

To do this go to Settings > Products and select the price list from the drop down menu. You then need to click on the blue pencil icon to edit the product, a pop up will appear with a switch to make the product active or inactivate.

Products will be active on a new price list as standard so you will need to deactivate them individually.

Improved Notification Controls

You now have much more control over your order notifications, you can adjust the settings by going to Settings > Admin > Notifications.

This now Includes:

• Choose which notifications are on and off
• Turn email reminders on and off

Print Order IDs and Rack Number from New Order Page

You can now print Order IDs and rack number from the New Order Page on receipt printer so staff have the information on paper when fetching orders from rack for customer collections.

Metalprogetti 24/7 Kiosk Support

You can now use Metalprogetti's 24/7 Kiosk in your store.

This can be activated from Settings > Admin > Assembly.

Once activated, customer notifications will include a code that allows them to retrieve their order from the Metalprogetti kiosk.

Send Bulk Email Marketing Tool

You can now send out bulk marketing emails directly from your CleanCloud account as you have previously been able to do with SMS marketing messages.

The Settings > SMS page has now changed to Settings > Marketing

Send Marketing Campaign allows you to select Email / SMS from the drop down menu.

The same filter options apply to both SMS and Email marketing campaigns.

Metalprogetti Auto Bagger Support

We now support the Auto Bagger for Metalprogetti. If you are using barcode workflow then when you Add/Edit products in CleanCloud you can now also define what the Auto bagger will do if you have a Metalprogetti.

Options include;

• Bag
• No Bag
• Request Short Bag

Metalprogetti BAM Unload Button

There is now a button in Plant mode on the DELIVER TO STORE page that will unload all completed orders if you have a Metalprogetti BAM unload conveyor setup.

Pay All Orders Checkbox and Batch Ready Pay Support for PaymentSense Integration

Accounts integrated with PaymentSense now have a pay all orders checkbox and the ability to make payments by batch ready.

Pay Now Button for Customer App

We have added a Pay Now button to the order section of the Customer App to make it easier for customers to pay for their order. If the customer doesn't already have a saved card in your system this button will prompt them to enter their card details.

IP Restriction for Non-Admin Users Login

You can now restrict the IP address that non-admin users can login from, this would prevent your users from logging in from an IP address outside of the store.

This restriction will not prevent the admin for the account logging in from other IP addresses.

To adjust this setting go to Settings > Admin > Store Settings > "Restrict Staff Access to These IP Addresses:Separate using comma if multiple" and enter the IP address for the store and any other IP address that you are happy to have your users access the system from.

Order Ready Notification Sent Once All Orders for a Customer are Ready

We have now added a setting that only send the order ready notification to a customer once all of their orders for that day have been marked as cleaned.

You can activate this setting by going to Settings > Admin > Notifications.

TSC and Zebra One Time Use Tags with Barcodes

We can now print TSC and Zebra one time tags with barcodes. This will print one time tags with barcodes and information about the garment and order.

These barcodes can be scanned and used with MetalProgetti, QuickSort, and CleanCloud's assisted assembly mode.

The label now also shows X of Y garments. So if there are 5 garments, the first tag will have 1/5, the second will have 2/5 etc.

You can activate this by going to Settings > Printers > Heat Seals and setting the printer manufacturer to "TSC / Zebra (one time tags)".

Enter Rack Mode from Ready Page

You can now enter rack mode from the Ready page to quickly assign order IDs to rack locations.

The conveyor or assisted assembly will automatically move the order from Clean > Ready once all garments are assembled.

This allows you to then rack the orders, take them from the conveyor/assembly location and assign them a storage rack location.

Once the popup is visible you should be able to scan the order receipt barcode, then scan the rack location barcode.

Support for MetalProgetti BAM Storage Conveyor in Store

We now support the MetalProgetti BAM storage conveyor in store, this includes the ability for fetching the order from conveyor when the order is completed.

Re-print Barcode Tags

There is now a "Print Barcodes" button to re-print your barcode tags when placing or editing an order.

Display Promotional In Customer App and Booking Tool

You can now have a promotional message displayed for customers to see when they are placing orders.

To enter this promotional message go to Settings > Admin > App > General Settings and scroll down to "Promotional Text to Show Logged In Customers"

Multi Store Group Feature

A Groups feature has been added to the Multi Store section which allows you to do the follow;

- Create groups across three tiers.

- Assign stores to groups.

- Edit stores basic information and edit group information.

To access this go to Settings > Admin > Multi Store and scroll down to groups, you will need to click on the "Add Group" button.

Improved Metalprogetti Support

We have added the following features to the Metalprogetti integration with CleanCloud;

Metalprogetti in Plant, define unload location from conveyor for a store

We now have the ability to control which unload points garments will come off from the conveyor. This is determined by store ID, so some store IDs will go to unload point 1, some to point 2 etc.

We combine this with the ability to control which printer it uses when it prints receipt.

This is currently manually setup by a developer, so please contact support for more information.

Automatically print full receipt when order unloaded from MetalProgetti in the Plant

Support for 2 or more printers with Metalprogetti in Plant

Allows for separate printers at each unload location from the same Metalprogetti conveyor, or separate printers for each Metalprogetti conveyor.

You can specify the details of each printer by going to Settings->Admin->Plant.

Order Delivered Notification Sent when Order Marked as Delivered on the Driver App

Now when your driver marks an order as delivered from the driver app this will send a notification to the customer that their order has been delivered, previously this only happened when orders were marked from the POS.

To change the notification setting go to Settings->Admin->Notifications and activate "Send Notification If delivery order is marked as delivered".

View Order History From Customer Profile

When clicking on a customer profile, in the pop up you can now see a "View All" button next to the orders count. This allows you to quickly see all of a customers orders.

This can be accessed by clicking on STATS when searching for a customer.

More Times Added When Sending Orders to Washer/Dryer

We have now added 15, 20 and 25 minute time options when sending an order to a washer or dryer.

GPS Co-ordinates in Customer App

You can allow customer to set their GPS location for pickup and delivery, to activate this go to Settings > Admin > App > Address Options.

Control Default Notify Method for Customer App and Driver App Orders

You can now control the default notification method for customer orders placed on the customer and driver apps.

To adjust this setting go to Settings > Admin > App > Notification Settings.

Heat Seal Import Tool

You can now bulk import a list of yoour heat seal barcode IDs.

To do this go to https://cleancloudapp.com/import and scroll down to the Heat Seal Import.

You will need to download and use the template provided on the page.

You can enter either customer ID or customer name. If customer name is used, CleanCloud will try to find the ID of the customer from the customer database.

Charge Saved Card API

We have now added API to allow to charge a customers saved card for an order. For details please see the links below:

https://cleancloudapp.com/api/chargeCard

API Instructions here:

https://cleancloudapp.com/api#card-charge

FAQ Section Added to Free Hosted Website

You can now add a Frequently Asked Questions section to your Free Hosted Website through CleanCloud.

To add your FAQ section go to Settings > Admin > Website and scroll down to the Frequently Asked Questions settings. You can then add your FAQs and click "Show Section".

Google Analytics Website Template Integration

You are now able to integrate Google Analytics into your CleanCloud website through the Website Template Tool.

To integrate this go to Settings > Admin > Website and enter your "Google Analytics Site ID" under "Integrations".

For more information on Google Analytics and creating a site ID please click HERE.

Choose a Price List to Show on Free Hosted Website

You can now select which price list is shown on your Free Hosted Website through CleanCloud.

To add the Price List page go to Settings > Admin > Website and scroll down to Price List Page settings.

You can then enter the information you want to appear on that page, select your preferred price list from the drop down menu and activate the page on your hosted website by clicking on "Show Page".

Updates to Free Hosted Website Tool

We have made a number of updates an added new features to our free hosted website tool;

"Get directions" button on footer and contact page

There is now a clickable link to get directions to store with Google Maps on the footer and contact page of the website.

Favicon for customer website now uses store logo.

The favicon shows on the browser tab of the website and now uses your company logo. This requires the uploaded logo to be a .png.

Add icons to show available services

There are now a number of different icons that show the services available in your store.

Add testimonial / review source and show icon - Yelp / Google / Facebook

You can now ad the source for your testimonials/reviews and this will show the icon for each platform.

Improved price list layout

Price list now shows as multiple columns rather than just one.

These features can be accessed by going to Settings > Admin > Website.

Retail Only Section

You can now create a retail only section on the New Order Page. Any products in this section will automatically have the retail switch activated so will not move to the Clean page, it will also not allow you to add items from other sections.

To activate this go to Settings > Products > Sections and click the "Retail" switch next to the relevant section. You may need to add a Retail section first by clicking on the Add Section button.

Set Heat Seal Barcode Length and First Digit

You can now set heat seal barcode length and first digit by going to Settings > Printers > Heat Seals.

This allows you to get started with using heat seal barcodes without having to ask for a developer to set this up for you.

Please note when using pre-printed barcodes they must be 8,10 or 12 digits long and cannot start with a 0.

Different Turnaround Times per Route

You can now have different turnaround times for each of your pickup and delivery routes.

To adjust the turnaround times per route go to Settings > Admin > App > Routes and click on "Custom Turnaround Time".

You will need to have more than one route, your default turnaround time will apply to Route 0.

Confirm Repeat Pickup Via SMS

There is now an option to set up SMS confirmation for repeat pickups. Instead of the system creating an order for the pickup automatically 24 hours before it is scheduled the system will send an SMS message to the customer asking for confirmation that they still require the pickup. You can select how far in advance the customer receives the SMS.

The customer will need to respond "YES" to the SMS for the system to create the pickup order, they will then receive an SMS message confirming pickup.

To set up SMS confirmation when creating a repeat pick up select this option from the "Type" drop down menu and enter the amount of days in advance you want to send the SMS.

This is currently limited to US, UK, Australia and Canada. However we may be able to add support for your country if you request it.

Note that you will be charged up to 3 SMS credits each time if you do not have your own phone number with CleanCloud, or up to 2 SMS credits if you have your own custom number.

Set Custom Colors for the New Booking Tool

At the bottom of the Embed Your Store section there is now a section called Theme Your Store. This allows you to set custom colors for the most common parts of the web app.

To access this go to; Settings > Admin > Pickup and Delivery > Embed Your Store.

Change Price List for Subscription Customers

When adding a subscription you can now select a price list, any customer that is signed up for your subscription will automatically be assigned to the price list.

To add a subscription go to Settings > Admin > App > Customer Subscriptions. For more information on subscriptions click HERE.

Cash Up Revenue User Permissions

You can now choose which of your users/members of staff can see Expected Cash and Variance on the cash up page.

To adjust this go to Settings > Users and click on the blue pencil icon to adjust a users access.

Allow Pickups from 24 Hours

Under Pick up and Delivery options in your App settings you now have the option to allow pickups from 24 hours rather than +1 day. You will need to be using the latest version of the IOS/Android customer app and the new booking tool for this to work.

To adjust this setting go to Settings > Admin > App > Pickup / Delivery Options and select 24 hours on the "Allow Pickups From" drop down menu.

Multiple Station Quicksort Update

The system now checks every 3 minutes in the background, from the main station, to see if there are any new items to send to the conveyor.

Updated Web Booking Tool

Our web booking tool has now been updated to look and function like our customer app.

To embed the new booking tool on to your website go to; Settings > Admin > App > Embed Your Store and copy and paste the HTML code into your website builder.

New Metrics Page

We have completely updated our Metrics page to make it easier to navigate and give much more information to you as a business owner.

New features include:

• If you have multiple stores up to 10 can be viewed at once
• Left navigation bar
• Easier to work out tax
• Date range picker

For a video walkthrough of the new Metrics page please click HERE.

Customer Birthday Added to Customer Export

Columns "Birthday Month" and "Birthday Day" have now been added to the Customer Export file.

Managing Repeat Pickups

Customers existing repeat pickups now show in the POS on the New Order Page when you add a new repeat order, giving you the option to delete the previous repeat pickup.

This now also allows you to add multiple repeat pickups for the same customer in a 7 day span.

Geofence Updates

The Following updates have been made for adding/adjusting the geofence of your routes;

• Geofence loads in a popup rather than a separate page. When you save the geofence you will no longer lose your place in the app page.
• When editing or viewing geofence, it will centre the map on the geofence and automatically change the zoom level based on geofence size.
• When editing geofence, it will show you the current geofence, and give you the option to move around the current one, rather than have to draw a new one from scratch. If you want to redraw, you can press the reset button then draw.
• Once you've drawn the geofence, you can still move the pointers around to fine tune the geofence.

To adjust your routes go to; Settings > Admin > App > Routes.

Order Edit History on Ready Page

You can now view the order edit history on the Ready page.

To activate this setting go to; Settings > Admin > Ready Page and and select "Show Order Edit History"



Hotel Guest Name and Room Number

When editing a customer profile you can now mark them as a Hotel Guest.

When adding a new order for a hotel guest customer a pop up will appear to enter the Guest Name and Room Number.

Barcodes on Epson U220 Tags

If you are using an Epson U220 Printer you can now print barcodes on your tags.

This allows you to use paper tags with conveyors like QuickSort/Metalprogetti, similar to how heat seal barcodes are used.

To activate this go to; Settings > Printers > Heat Seals and select Epson U220 as the Printer Manufacturer / Type.

Referral Scheme

With our new referral scheme you can earn rewards for recommending CleanCloud to new business customers.

You can earn 1 month free for the person you refer. The new store also earns 1 month free.

Your personal referral link can be accessed from Settings->Admin->Earn Rewards

Customer Subscriptions

If you are integrated with Stripe or Clearent you can now add subscriptions for your customers to select through the customer app.

To add subscriptions go to Settings > Admin > App > Customer Subscriptions.

Please see the link below for more details on adding subscriptions;

https://cleansupport.zendesk.com/hc/en-us/articles/360006624597-Customer-Subscriptions

Tax Exemption on Customer Accounts

When adding or editing customer accounts you can now specify if they are exempt from each of your taxes if you have more than one tax.

Previously you could only choose if the customer was fully tax exempt of not.

Custom Store ID for Barcodes on Order Receipt

You can now set a custom store ID for the barcodes on the order receipt, this is useful when you have multiple stores being scanned at one plant.

To access this go to; Settings > Admin > Plant / Factory Settings.

We recommend using 3 digits, the first digit should not be a 0.

Claiming Customer Accounts on the App

Your customers can now claim their account created on your POS system via the customer app by using the forgotten password function.

They will receive a reset password link via email which will allow them to add a new password and log in to their account on the app.

Weight Pop-up Added for Laundry by Weight Products

All Laundry by Weight products now bring up a pop-up window to add weight regardless of whether a scale is being used.

Separate Laundry Line Items for Each Laundry Bag

Each laundry bag now creates a separate line when weighed under the Laundry by Weight product on the order.

Multi Store Page

On the new Multi Store page you can see a list of your stores using CleanCloud and add additional stores quickly and easily by clicking on the blue "Add Store" button.

To access this page go to; Settings > Admin > Multi Store.

Please note that there is an additional charge for each new store added.

Adding Customer Name to Machines Page

When assigning orders to a machine from the Clean page the customer name will now show on the Machines page.

Grouping Sections

You can now group sections together to prevent items from sections that are not grouped being added to orders.

To activate this setting go to Settings>Admin>Store Settings and scroll down to the setting "Activate Section Groups for New Orders" make sure this is activated and click the green Update button.

To group sections together go to Settings>Products>Sections and click on one of the blue "Choose Sections" buttons.

For more information please see the help desk article below;

https://cleansupport.zendesk.com/hc/en-us/articles/360006602698-Grouping-Sections

Flag Orders Edited in Plant and Store

Orders on the Ready page will now be highlighted blue is they have been edited from the store or plant view.

There is also a note showing that the order has been adjusted.

Delete Station Button

You can now delete stations by going to Settings> Printer Settings and clicking on the blue pencil icon next to the station drop down menu.

There you will see a red delete station button.

Select Which Stores use a Price List

If you have multiple stores using CleanCloud you can select which stores can use a specific price list.

To adjust this go to; Settings > Products and select a price list from the drop down menu (or add a new price list, for more information on how to do this please click here.).

Once the price list is selected scroll down to the bottom of the page, you will see a "Choose Stores" button. You can then select the stores that you want to use this price list, all stores will be able to use a price list as default.

Edit Station Name

You can now edit the name of your stations by going to Settings> Printer Settings and clicking on the blue pencil icon next to the station drop down menu.

This will bring up a section for you to edit your station name.

Warning Messages for Adding New Barcode ID that Already Exist on System

When adding a pre-printed heat seal barcode, if the New tag box is checked the system will check to see if the barcode has been used previously.

If the barcode has previously been used a pop-up warning will appear to reduce the chance of staff error.

Assigning Orders to a Machine Requires Cash Drawer Payout

You can now activate a setting that requires a cash drawer payout when assigning an order to a machine.

To activate this go to; Settings > Admin > Washers and Dryers.

Machines Page Added

We now have a Machines page where you can send Wash-Dry-Fold orders into washing machines and dryers, and track what is in each machine. You can send orders to machines from the Clean page by clicking on the blue machine icon.

Activate this page go to; Settings > Admin > Washers and Dryers and switch on the settings "Assign Orders to Washers and Dryers".

Heat Seal Barcode Warning

When an item with a heat seal barcode is added to a customer order on the New Order page a warning will pop up notifying the user if this barcode is associated with an item for a different customer than the customer selected.

The item will still be added to the order but this gives the user the opportunity to double check that the correct customer is selected.

Washers and Dryers Page Added

You can now add your washers and dryers to CleanCloud. This new feature allows you to keep track of maintenance and log repairs for all of your washers and dryers.

To access this page go to; Settings>Admin Settings>Washers and Dryers.

For more information please see the link below;

https://cleansupport.zendesk.com/hc/en-us/articles/360005778337-Washers-and-Dryers

Checkout.com Integration with New Customer App

Checkout.com is now integrated with our new customer app.

Improved Popup for Parent Products

The parent product popup has been improved so that the fade no longer covers the whole screen. This means the fixed bars at the bottom are still accessible when selecting child products.

Section Rows

You can now have your Sections on the New Order page split between multiple rows to help prevent overlapping of the Section tabs and make the layout clearer.

To access this setting go to Settings> Admin> New Order Page and scroll down to the setting "Section tab row amount".

Search Garment ID in Plant Mode

You can now search for garment ID on in the search bar in Plant Mode.

Searching a garment ID will highlight the last order including the garment with that ID.

Save Brand with Heat Seal

The clothing brand is now saved with the heat seal barcode. Please see the link below for more information on using heat seal barcodes in your store workflow.

https://cleansupport.zendesk.com/hc/en-us/sections/360000621972-Heat-Seal-Barcodes

Multi-store Login

If you have multiple stores with CleanCloud you can now switch between connected stores easily, all connected stores appear in a drop down menu on the clock in window.

Clearent Payment Link in Email Notifications

Notification emails sent to your customers now include a payment link they can use to pay with a saved Clearent card.

Print from Driver App

You can now use Star portable bluetooth printers, like the Star SM-S230i to print receipts from CleanCloud's Driver App. This can help your drivers quickly print something for the customer, or print a receipt to put with a customer's bag ready for the store to process.

Filter Customer Search by Price List

When searching for customers you can now filter the search by price lists.

Go to Search and select Customer as the search option from the top dropdown menu. You will then see Price List as a search filter.

Change Navigation on the Driver App

Our Driver App integrates with Google Maps, Apple Maps and Waze. 

You will be able to change your navigation tool preference by following these steps: 

1. Log in to your Driver App
2. Click on the menu icon in the top left (3 lines)
3. Click on Settings
4. Next to maps, select the navigation tool you wish to use
5. Click on the blue update button 

Print Full Receipt from Plant Assembly

You can now print a full receipt when printing from plant assembly.

Cash Receive Page

You can now confirm cash up amounts received for multiple stores from the new cash received page.

This is particularly useful for large multi-store businesses that want to confirm cash received from all stores.

To access this page go to; https://cleancloudapp.com/cash-receive.php

For more information and to have this feature activated for select user accounts please contact our Support team.

Rack # now shown in Plant on Cleaning and Deliver to Store Pages

When using assisted assembly the rack # is now displayed in Plant mode on the Cleaning and Deliver to Store pages.

Multiple Admin Emails

It is now possible to give multiple users Admin rights. Go to Settings > Users then Edit the user.

Empty Slot Button added to Plant and Store

You can now manually clear an individual assisted assembly rack slot in Store or Plant mode by using the Empty Slot Button and entering the rack number.

Hide Quick Drop option in POS

You can now switch off the Quick Drop feature on the New Order Page.

To do this go to; Settings>Admin Settings>New Order Page and scroll down to Enable Quick Drop Feature. Make sure the toggle is off (should be grey not blue).

Driver App Updates

• Regularly check for new orders in background
• Remove paid by cash option
• Add Credit Card to any customer
• Edit Customer Details
• Add a Clearent saved card
• Re-sort orders

Additions the Receipt Printed from Plant Mode with Assisted Assembly

The following additions have been made the the receipt printed from Plant with assisted assembly;

• Customer Name
• Pieces count
• Barcode

iOS Customer App Update

The customer app was redesigned from the ground up for iOS to make all tasks easier for you as well as speedy performance improvements:

- Easier to find and select your default store

- Easier to select pickup and delivery dates

- Easier to select items for your order

- Easier to update your card information

- Easier to view order history and status

- Easier to create repeat pickups

- Easier to join a subscription

- Better multilingual support

More features and improvements to come soon.

Pay by Laundrycard/Fascard as a default payment method

You can now select Pay by Laundrycard/Fascard as a default payment method.

Go to Settings>Admin Settings>New Order Page>Default Payment Method and select from the dropdown menu.

OpenEdge token support with Clearent

CleanCloud now supports OpenEdge tokens with Clearent.

Add an Extra Page/Process to Plant

You can now add an extra page to Plant mode.

This can be enabled in Settings>Admin Settings>Plant/Factory Settings> Click on Add Extra Page then name the extra page (e.g Tailor).

You can assign user permissions for this page on Settings>Users.

Price Adjust from the Plant

The price adjust feature is useful if an item arrives at the plant but cannot be processed at the current price for various reasons (torn, needs extra cleaning etc). 

Click here for more information on how it works > https://cleansupport.zendesk.com/hc/en-us/articles/360004394398-Price-Adjust-from-the-Plant

Edit your store GPS coordinates

This will be useful for your customers to find your store easily on the new customer app.

You can find more information on how to do this here > https://cleansupport.zendesk.com/hc/en-us/articles/360004404277-Edit-your-store-GPS-coordinates

Android App Update!

The customer app was redesigned from the ground up to make all tasks easier for you as well as speedy performance improvements:

- Easier to find and select your default store

- Easier to select pickup and delivery dates

- Easier to select items for your order

- Easier to update your card information

- Easier to view order history and status

- Easier to create repeat pickups

- Easier to join a subscription

- Better multilingual support

More features to come soon, look out for more updates in the near future.

(The iOS update will follow shortly)

Run an Audit of What is on the Storage Rack

Running an audit of of what is on storage rack will allow you to check that all the orders appearing in the Ready page of your CleanCloud account are actually in your store.

It will allow you to see if any orders are missing, and the value of those orders.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360004161337-Run-an-Audit-of-Orders-on-the-Ready-Page-

New QuickBooks Integration

You can now automatically link your QuickBooks account without us having to do anything on the support side. For you to link it, just press the green "Connect to QuickBooks" button on the Settings > Admin > Accounting Integration page.

Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your QuickBooks to CleanCloud.

Assigning customer a QuickBooks is now much easier. When you edit a customer account in CleanCloud, if you start typing the customer name in the QuickBooks ID field it will load a list of relevant customers from your QuickBooks account. Once you select the correct customer it will enter the correct ID into the field.

For more information click here > https://cleansupport.zendesk.com/hc/en-us/articles/360002085211-QuickBooks-Online-Integration

Metalprogetti Integration

You can now specify the priority of a garment on the conveyor, for instance have shirts first, pants second, jackets third etc.

You can also specify if you wish to send a garment to the conveyor or not.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/sections/360000965278-Auto-Assembly-

Cash Up Improvements

We've made some changes to the way of doing Cash Ups on CleanCloud. This includes an important change to when you set aside cash from the register in the calculation. Now you set aside the cash after using the Notes and Coins calculator.

We also added new calculations like the expected cash at the time of cash up and the variance between the expected cash and the declared cash.

For a summary of changes please see our video https://soapbox.wistia.com/videos/Yu6WfM07tc

Or view updated Helpdesk instructions here: https://cleansupport.zendesk.com/hc/en-us/articles/360002085291

New User Permissions in the Plant

We have added new permissions for users in the Plant:

1) Which screens they can see in the Plant

2) Which actions they can take in the Plant when they try to update an order

You will only be able to set those permissions if you have the plant mode activated on your account.

Improved User Interface

After receiving your feedback, we have updated the user interface of the New Order page to help improve your workflow and make the process of placing order easier and faster!

You can watch this video, which goes over the changes > https://soapbox.wistia.com/videos/Ud1WhEXPSw

LaundryCard and FasCard Integration

We are excited to let you know that we now integrate with LaundryCard and FasCard!

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003741698-LaundryCard-and-FasCard-Integration

Require staff to enter starting cash amount at the beginning of their shift

You can require staff to enter the starting cash amount at the beginning of their shift. They won't be able to place a new order until they do so.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003791137-Require-staff-to-enter-starting-cash-amount-at-the-beginning-of-their-shift

Improved flow for editing a paid order in the POS

When you edit a paid order, in the dropdown you will see the payment method used as well as the date of payment.

Support for charging legacy Stripe tokens with Clearent

This option allows you to use existing tokens when transferring from Stripe to Clearent.

You will still be able to charge customers using Stripe while you are in transition.

Add photos from the New Order Page

The photos button was moved to the first screen of the New Order page for faster photo adding.

Automatically print a summary of orders you send to the plant

When you give the bag to the driver going the the plant from the Clean Page, a summary of what is sent to the plant will automatically be printed on the receipt printer. 

You can find more information on how to send orders to the plant from this link > https://cleansupport.zendesk.com/hc/en-us/articles/360029515412-Send-An-Order-To-The-Plant

New API Endpoint

Possibility to use customer credit when creating an order.

https://cleancloudapp.com/api#order-create

Improved Product Import Tool

When importing your products to CleanCloud, you can now enter new fields in the template file:

ProductID (optional)

Parent

Child of

Prompt for heat seal

Extra Days

Conveyor slot space

Type

Cost Price

Tax Exempt

Decide when an order is removed from the assembly slot

You can now decide when an order is removed from the assembly slot in the store.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003500757-Set-when-the-order-moves-off-the-assisted-assembly-slot-in-the-store

QuickSort now available in the plant

You will be able to activate this option from Settings > Admin > Assembly > QuickSort in Plant Active

Improved Quick Search

The quick search at the top right of your screen can now also be used to find orders if on Pickups page. Previously, it only found orders on Clean or Ready page.

LADAs 2019 Winner!

We are very excited to have won the Digital Impact award in the LADAs 2019!

Metalprogetti Integration

You can now determine how much of an assembly slot a product takes up in the plant. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003422258-Determine-how-much-of-an-assembly-slot-a-product-needs

New API Endpoint

Ability for customers to reset their password

https://cleancloudapp.com/api#customer-password

Require Staff to Clock In at the Beginning of their Shift

You can now force staff to clock in if haven't already.

This can be set up from Settings > Admin > Store Settings > Force Staff to Clock In at Beginning of Shift

New User Permission

You can now decide wether or not you want to allow users to open the cash drawer.

Send Email Notification using API

The addOrder API has been updated with new options, including sendEmail if you wish to email your customers when you create the order.

If you don't want to automatically accept an order, but instead have your staff accept the order in CleanCloud POS, then you can now use the staffVerify option

New User Permission

You can now decide wether or not you want to allow users to edit the price lists of orders or customers.

Support for Waze in the Driver App

Our Driver App now supports Waze, along with Google Maps and Apple Maps

Arabic Support for the Star TSP100

We have now added Arabic support for the Star TSP100 receipt printer.

Support for Apple Maps in the Driver App

Our Driver App now supports Google Maps and Apple Maps.

Click here for more information on the App > https://cleansupport.zendesk.com/hc/en-us/articles/360002061152-Driver-App

New User Permission

You can now decide wether or not you want to allow users to edit printer settings.

Server migration

CleanCloud has moved the final parts of its infrastructure to AWS.

This brings better uptime, speed, security, redundancy and backups to all of our users

New Customer Case Studies

Read about our new customer case studies on our blog page. We speak with the owners of In a Snap Laundry Service and Ladybug Cleaners to find out how CleanCloud helped them grow their business.

cleancloudapp.com/blog

New User Permissions

We have added some new user permissions:

• User permission to edit completed orders:

Without this permission, a user cannot edit an order that is completed (only accessible from the Search page)

• User permission to edit an order in the plant:

Without this permission, a user cannot edit an order or mark it as cleaned from the POS while it is in Plant, unless the order is on Driver 2 or later

Ask for a customer's gender and birthday

You will now be able to specify a customer's gender and birthday.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002714778-Add-a-cusotmer-s-gender-and-birthday

Dutch Support

CleanCloud is now fully available in Dutch!

MetalProgetti Support in Plant Mode

Support for using MetalProgetti auto assembly conveyors has been added to CleanCloud's Plant mode. Previously it was solely available in CleanCloud's Store mode.

This includes support for having multiple MetalProgetti conveyors in your Plant, and being able to automatically send garments from different stores to different assembly conveyors in the same Plant.

New API Endpoint

Add Credit Card to Customer Account

https://cleancloudapp.com/api#card-add

Require Heat Seal for a Product

You can now require for specific products to have a heat seal barcode associated when creating an order. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002532137-Require-Heat-Seal-for-a-Product-

New API Endpoint

Add Subscription to a Customer Account

https://cleancloudapp.com/api#subscription-add

Customer SMS and Email History

You can now view the email/SMS history for each customer.

Click here for more information

New API Endpoints

Use a promo code

https://cleancloudapp.com/api#promo-use

Get a customer's referral code and the referral bonuses

https://cleancloudapp.com/api#referral-get

2019 SaaS Awards Winner!

We are very excited to have been named the Best SaaS Product for Small Non-US Businesses in the 2019 SaaS Awards!

Click here for more information > http://www.laundryandcleaningnews.com/news/newscleancloud-named-2019-saas-awards-winner-7397954

New API Endpoints

View a list of available dates, times and available slots for pickup and delivery:

https://cleancloudapp.com/api#dates-get

View a list of existing repeat pickups for a customer:

https://cleancloudapp.com/api#repeat-pickup-get

Delete a particular repeat pickup for a customer:

https://cleancloudapp.com/api#repeat-pickup-delete

Strong Customer Authentication (SCA) Support

SCA support has been added to CleanCloud's customer apps. This currently applies to stores in the European Union.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

If the customer's bank requires a customer to provide verification when submitting their card details, the customer app will now prompt the customer to provide two-factor authentication.

Strong Customer Authentication (SCA) in CleanCloud POS

CleanCloud has worked closely with Stripe to bring SCA support into CleanCloud POS.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

When saving a customer's card or charging a customer's card in CleanCloud POS, their card details will now be processed to maximize the chance of success under the new EU regulations.

Mandarin Support

CleanCloud is now fully available in Mandarin!

CleanCloud Inbox

The CleanCloud Mailbox will allow you to see messages from your customers and reply to them. 

This feature will allow you to do that for emails, but also for SMS if you have a custom phone number with us. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002311377-Inbox

Korean Support

CleanCloud is now fully available in Korean!

Xero Partner Status

You can now automatically link your Xero account without us having to do anything on the support side. For you to link it, just press the big Connect to Xero button on the Settings->Accounting Integration page.

Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your Xero to CleanCloud.

CleanCloud has a new logo

CleanCloud's new logo is now live

Repeat Pickups API Endpoint Created

Need to create a repeat pickup?

https://cleancloudapp.com/api#repeat-pickup

Tracking Individual Garments in Store

Previously when you tracked garment status in the store from the Clean page the tracking would be grouped by product type like

Shirt x 2 Trousers x 3

Now there is another option which works with each individual item. So you check each item and can see its item notes and heat seal ID. When all items are marked as cleaned, the order goes green. When some are cleaned the order goes orange.

To activate it you will see there is now the extra option on Settings->Admin->Track Progress of Individual Garments.

Heat Seal Improvement, Customer Auto Assign

Now when you scan a heat seal barcode on the New Order page, it will now automatically select the customer associated with that barcode, as well as adding the item to the basket.

It will only do this if you have not already assigned a customer to the order. This allows for you to have the order assigned to a different customer if you wish to.

Multiple Routes in the Driver App

Does your driver sometimes want to cover multiple routes at one time in the driver app? Did they have to toggle back and forth trying to get their shift done?

We felt your pain.

In the driver app you can now select multiple routes at one time, and see all the orders in the feed.

No app update required, it's live for everyone.

Get Orders API Endpoint Added

getOrders (https://cleancloudapp.com/api#order-get) has been improved to allow you to filter your orders better. For example, you can now send a request to the API and get a list of orders that have been paid or not, or orders with a particular status (e.g. those awaiting clean).

This will allow you to build your own custom dashboards. You can then use the updateOrder endpoint to update an order if you like.

Splitting Tickets

When tracking individual items you can now select which items you would like to split into a new order if the items are running late.

This will create a new order for those items with new ready by date and email the customer if email on file.

This is possible in the store and the plant!

Clearent Payment Integration

With Clearent you can have a card terminal integration for in-store orders, as well as secure online storage of credit cards for charging customers with one click and handling online order payments.

Click here for more information on in-store payments and online payments.

Set A Repeat Delivery Date When Creating A New Order

There is now the 'Set Repeat Delivery Date' dropdown.

This means you can pre-set the delivery date when you create a repeat pickup.

Batch Action in Plant Mode

The Plant Mode now has batch action.

You can click on the IDs to highlight the rows blue; a box will pop up and the bottom right allowing you to perform an action on those highlighted rows.

Layout Change

Previously, you had to generate invoices under the Search page.

We now have separate "Search" and "Invoice" pages to make things clearer.

The invoice page is for your customer / business invoice needs.

Search is for searching customers, orders and payments

Filter in Plant Mode

Any text can be used to filter the table rows. Including searching the notes field, customer name, product name, order ID, or by section (for example searching for (L) will bring up laundry orders).

When you then press the "Update All" button, it will only update the status of the orders that were filtered.

Change the Default Price List in POS

You can now change which price list will be used as default in the POS from Settings->Admin->New Order page.

This can be used if you want to update you prices but still want the old prices for old orders, if you want to do a special offer for the month etc.

Add Tip To An Order

There is now a field where you can add the tip when creating or updating an order.

Price List Multiplier

When creating a price list, you can now use the multiplier if you want all your prices to increase/decrease by a certain percentage. 

You will then be able to edit prices individually if you wish.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002083311-Add-a-Custom-Price-List-and-Edit-its-Prices

Support For 3 Taxes

There is now support for 3 taxes in CleanCloud V2.

This can be set on the Settings->Admin->Store Settings page.

Automatic Refresh Tables

Particularly useful if you have multiple devices in store and you want them to automatically update the Clean, Ready and Pickups Page with any changes made on the other device.

This can now be enabled on the Settings>Admin>Store Settings Page.

You get to choose how often it checks for updates. Some customers of ours try to minimize how much data they use so they can select 5 minutes.

It replaces the ‘auto check for pickups every 5 minutes option’ since this feature also checks for new pickup orders and alerts them.

Most Popular Days Report

This shows the breakdown of your most popular days and which hours within those days are busy.

This will help figure out how to allocate staff based on which day/hours are popular.

Heat Seal Edit

You can now quickly edit a heat seal tag from the New Order page.

Click on the Barcode icon on the new order page, enter a barcode ID number and press the Edit button.

SMS on First Completed Order

You can now have 1 SMS sent automatically for each customer after their first completed order with your store.

Suggested uses include

• Asking their customers for reviews on Google/Yelp/etc
• A nice thank you message / brand reinforcement
• A request for feedback

To turn this on there is a box on the Settings->SMS page where you enter your message.