CleanCloud Updates

Repeat pickups just got smarter. Until now, you could either auto-create orders 24 hours before pickup or wait for customers to reply “Yes” to confirm (opt-in).

Now there’s a third option, Allowing Customers to Opt-Out . Orders will still auto-create 24 hours in advance, but customers receive an SMS giving them the chance to skip by replying “SKIP.”

This new flow keeps pickups consistent while giving customers the flexibility to skip when they need to.

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We’ve enhanced the Services Flow for Pickup & Delivery with a new option: Select Products. This lets you set up services where customers must choose from a predefined product list.

It’s especially useful for bedding, where a customer choose wash & fold but sneak in a comforter. They now have more options meaning customers can still choose 3 bags of Wash Dry Fold but add 2 King-Size Comforters.

It's Clearer for them, and smoother for you.

This brings ultimate flexibility to the Services Flow and delivers on one of the most requested features from our community.

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Your CleanCloud Pay terminals can now show the order basket in real time.

Switching it on is a single switch and it completely changes in the instore checkout experience.

Customers feel more engaged and are able to see their order being built in real time. Check out our article to see how it works!

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Ever had orders piling up after the dryer, just waiting for a folding station? Now you can park them in a brand-new Waiting Stage.

This keeps your Dryers free for a new load, while keeping you organized, staff can now clearly see which orders are waiting to be folded.

The Machines page now mirrors your real-world workflow, helping you stay on top of orders and keep everything running smoothly.

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CleanCloud now works with Laundroworks + WashLynx, so attendants can start machines straight from their mobile device while linking the cycle to the customer’s order.

Less time at the reader, more time getting laundry moving.

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We’ve completely streamlined adding Business Accounts.

You can now create a business account, assign it to the customer, and place their order straight from the New Order Page.

No need to jump into Admin. Everything happens in one place, so your workflow is faster, smoother, and less frustrating.

Saving you precious minutes where it counts… at the counter ⏱️

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You can now set up parent and child business accounts for easier invoicing.

For example: if you work with a hotel group (the parent) and each individual hotel location (the children), you can bill all orders back to the parent account — even if they’re placed under the child locations.

This makes it simple to centralize billing while still tracking which orders belong to which location.

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Keep your cash flow healthy with Automatic Payment Reminders. CleanCloud will automatically nudge customers and business accounts to settle overdue invoices, you can customize schedules for Customer Invoices and Business Account Invoices, so reminders go out exactly when you want them to.

Each email is a polite but clear reminder to settle their bill.

Let CleanCloud do the nudging for you 🤝

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Got something to show instead of tell? You can now send images straight from the CRM Messenger, whether by email or push. Perfect for sharing before-and-after shots, garment issues, or quick visual updates with your customers.

Show it, don’t say it 🖼️

CleanCloud now connects directly with Alliance Machines, letting you link your washers and dryers through Alliance’s API. Once set up, you’ll have smoother control and visibility over your equipment, all from CleanCloud.

Less juggling, more connecting ⚡

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