CleanCloud Updates

Good conversations just got even better.

Grace is now more reliable when creating orders, smarter at understanding delivery areas, and better at keeping customers updated with accurate order statuses using your store’s local time.

New: Grace can now send helpful text messages during a call. Whether it’s your store address or a secure saved card link for CleanCloud Pay, the information arrives exactly where it should, with the customer’s permission.

We’ve also polished the little things that make a big difference such as her introduction being more friendly, more natural UK and Australian accents, improved pricing accuracy, better after-hours responses, and plenty of behind-the-scenes refinements inspired by real customer calls.

Because the best AI receptionist is the one your customers don’t realize is an AI.

Learn more →

Introducing CleanCloud Voice, your AI-powered phone receptionist.

Connected directly to CleanCloud, Voice can answer customer questions, provide live order updates, create bookings, process payments, and reschedule pickups… all without putting anyone on hold.

Available 24/7 and supporting 70+ languages, Voice helps your store deliver better customer service while freeing up your team for the customers in front of them.

(Currently available in the USA, UK, Canada, and Australia)

Learn more →

You can now set latitude and longitude for each locker location, giving drivers more accurate directions in the Driver App. Instead of relying only on the street address, navigation can take drivers directly to the locker’s exact location.

This is especially helpful for lockers in parking lots, shopping malls, and other locations where the address alone may not be precise.

Learn More →

CleanCloud Pay terminals now support donations to the Blue Marine Foundation, a global charity working to protect and restore the world's oceans. Customers can choose to donate directly after completing their payment, with 100% of funds going straight to the charity via Adyen Giving.

This joins our existing LaundryCares Foundation donation option, giving your customers two ways to give back at checkout.

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A recent Chrome update will prompt you to allow CleanCloud to "access other apps and services on this device." Click Allow to keep printing working. This is a one-time permission required for QZ Tray to send print commands to your printer.

Read the full guide →

Your store is now visible on the CleanCloud Marketplace ↗️, helping customers discover local laundry services and book online.

We’ve added a new guide showing how to update your store details, photos, services, and hours so your page looks great and performs better in search results.

A few quick updates can make a big difference in visibility and customer bookings.

Learn more →

Giving back just got easier. Customers can now add a charitable donation at checkout on CleanCloud Pay terminals, supporting the LaundryCares Foundation.

Donations are made right after payment, with 100% going directly to LaundryCares to help families and communities in need.

A simple moment at checkout that makes a meaningful impact.

Learn more →

With the ongoing penny shortage affecting some stores, we’ve made rounding simpler than ever.

You can now turn on Rounding in Admin Settings and choose to round totals to the nearest $0.02, $0.05, or $0.10.

A small change that makes checkout a little cleaner 💸

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Customers can now join your subscriptions right from the first page of your web booking tool, before even placing an order.

It’s the perfect way to catch their eye early and turn browsers into loyal subscribers.

Because who doesn’t love a good deal on clean clothes?

Learn How to Enable →

Great news - Uber is now live across all major provinces for stores on the Pro plan and above.

Start your 30-day trial by going to: Settings → Admin → Store Settings → Services Offered → Uber Pickup and Delivery

📍 Fees may vary depending on your region.

Read more →