Change Navigation on the Driver App

Our Driver App integrates with Google Maps, Apple Maps and Waze. 

You will be able to change your navigation tool preference by following these steps: 

1. Log in to your Driver App
2. Click on the menu icon in the top left (3 lines)
3. Click on Settings
4. Next to maps, select the navigation tool you wish to use
5. Click on the blue update button 

Multiple Admin Emails

It is now possible to give multiple users Admin rights. Go to Settings > Users then Edit the user.

Driver App Updates

• Ability to Print from the Driver App using a Star S220i
• Regularly check for new orders in background
• Remove paid by cash option
• Add Credit Card to any customer
• Edit Customer Details
• Add a Clearent saved card
• Re-sort orders
• Show store logo in app sidebar

iOS Customer App Update

The customer app was redesigned from the ground up for iOS to make all tasks easier for you as well as speedy performance improvements:

- Easier to find and select your default store

- Easier to select pickup and delivery dates

- Easier to select items for your order

- Easier to update your card information

- Easier to view order history and status

- Easier to create repeat pickups

- Easier to join a subscription

- Better multilingual support

More features and improvements to come soon.

Price Adjust from the Plant

The price adjust feature is useful if an item arrives at the plant but cannot be processed at the current price for various reasons (torn, needs extra cleaning etc). 

Click here for more information on how it works > https://cleansupport.zendesk.com/hc/en-us/articles/360004394398-Price-Adjust-from-the-Plant

Edit your store GPS coordinates

This will be useful for your customers to find your store easily on the new customer app.

You can find more information on how to do this here > https://cleansupport.zendesk.com/hc/en-us/articles/360004404277-Edit-your-store-GPS-coordinates

Android App Update!

The customer app was redesigned from the ground up to make all tasks easier for you as well as speedy performance improvements:

- Easier to find and select your default store

- Easier to select pickup and delivery dates

- Easier to select items for your order

- Easier to update your card information

- Easier to view order history and status

- Easier to create repeat pickups

- Easier to join a subscription

- Better multilingual support

More features to come soon, look out for more updates in the near future.

(The iOS update will follow shortly)

Run an Audit of What is on the Storage Rack

Running an audit of of what is on storage rack will allow you to check that all the orders appearing in the Ready page of your CleanCloud account are actually in your store.

It will allow you to see if any orders are missing, and the value of those orders.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360004161337-Run-an-Audit-of-Orders-on-the-Ready-Page-

New QuickBooks Integration

You can now automatically link your QuickBooks account without us having to do anything on the support side. For you to link it, just press the green "Connect to QuickBooks" button on the Settings > Admin > Accounting Integration page.

Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your QuickBooks to CleanCloud.

Assigning customer a QuickBooks is now much easier. When you edit a customer account in CleanCloud, if you start typing the customer name in the QuickBooks ID field it will load a list of relevant customers from your QuickBooks account. Once you select the correct customer it will enter the correct ID into the field.

For more information click here > https://cleansupport.zendesk.com/hc/en-us/articles/360002085211-QuickBooks-Online-Integration

Metalprogetti Integration

You can now specify the priority of a garment on the conveyor, for instance have shirts first, pants second, jackets third etc.

You can also specify if you wish to send a garment to the conveyor or not.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/sections/360000965278-Auto-Assembly-

Cash Up Improvements

We've made some changes to the way of doing Cash Ups on CleanCloud. This includes an important change to when you set aside cash from the register in the calculation. Now you set aside the cash after using the Notes and Coins calculator.

We also added new calculations like the expected cash at the time of cash up and the variance between the expected cash and the declared cash.

For a summary of changes please see our video https://soapbox.wistia.com/videos/Yu6WfM07tc

Or view updated Helpdesk instructions here: https://cleansupport.zendesk.com/hc/en-us/articles/360002085291

New User Permissions in the Plant

We have added new permissions for users in the Plant:

1) Which screens they can see in the Plant

2) Which actions they can take in the Plant when they try to update an order

You will only be able to set those permissions if you have the plant mode activated on your account.

Improved User Interface

After receiving your feedback, we have updated the user interface of the New Order page to help improve your workflow and make the process of placing order easier and faster!

You can watch this video, which goes over the changes > https://soapbox.wistia.com/videos/Ud1WhEXPSw

LaundryCard and FasCard Integration

We are excited to let you know that we now integrate with LaundryCard and FasCard!

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003741698-LaundryCard-and-FasCard-Integration

Require staff to enter starting cash amount at the beginning of their shift

You can require staff to enter the starting cash amount at the beginning of their shift. They won't be able to place a new order until they do so.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003791137-Require-staff-to-enter-starting-cash-amount-at-the-beginning-of-their-shift

Improved flow for editing a paid order in the POS

When you edit a paid order, in the dropdown you will see the payment method used as well as the date of payment.

Support for charging legacy Stripe tokens with Clearent

This option allows you to use existing tokens when transferring from Stripe to Clearent.

You will still be able to charge customers using Stripe while you are in transition.

Add photos from the New Order Page

The photos button was moved to the first screen of the New Order page for faster photo adding.

Automatically print a summary of orders you send to the plant

When you give the bag to the driver going the the plant from the Clean Page, a summary of what is sent to the plant will automatically be printed on the receipt printer. 

You can find more information on how to send orders to the plant from this link > https://cleansupport.zendesk.com/hc/en-us/articles/360029515412-Send-An-Order-To-The-Plant

New API Endpoint

Possibility to use customer credit when creating an order.

https://cleancloudapp.com/api#order-create

Improved Product Import Tool

When importing your products to CleanCloud, you can now enter new fields in the template file:

ProductID (optional)

Parent

Child of

Prompt for heat seal

Extra Days

Conveyor slot space

Type

Cost Price

Tax Exempt

Decide when an order is removed from the assembly slot

You can now decide when an order is removed from the assembly slot in the store.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003500757-Set-when-the-order-moves-off-the-assisted-assembly-slot-in-the-store

QuickSort now available in the plant

You will be able to activate this option from Settings > Admin > Assembly > QuickSort in Plant Active

Improved Quick Search

The quick search at the top right of your screen can now also be used to find orders if on Pickups page. Previously, it only found orders on Clean or Ready page.

LADAs 2019 Winner!

We are very excited to have won the Digital Impact award in the LADAs 2019!

Metalprogetti Integration

You can now determine how much of an assembly slot a product takes up in the plant. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003422258-Determine-how-much-of-an-assembly-slot-a-product-needs

New API Endpoint

Ability for customers to reset their password

https://cleancloudapp.com/api#customer-password

Require Staff to Clock In at the Beginning of their Shift

You can now force staff to clock in if haven't already.

This can be set up from Settings > Admin > Store Settings > Force Staff to Clock In at Beginning of Shift

New User Permission

You can now decide wether or not you want to allow users to open the cash drawer.

Send Email Notification using API

The addOrder API has been updated with new options, including sendEmail if you wish to email your customers when you create the order.

If you don't want to automatically accept an order, but instead have your staff accept the order in CleanCloud POS, then you can now use the staffVerify option

New User Permission

You can now decide wether or not you want to allow users to edit the price lists of orders or customers.

Support for Waze in the Driver App

Our Driver App now supports Waze, along with Google Maps and Apple Maps

Arabic Support for the Star TSP100

We have now added Arabic support for the Star TSP100 receipt printer.

Support for Apple Maps in the Driver App

Our Driver App now supports Google Maps and Apple Maps.

Click here for more information on the App > https://cleansupport.zendesk.com/hc/en-us/articles/360002061152-Driver-App

New User Permission

You can now decide wether or not you want to allow users to edit printer settings.

Server migration

CleanCloud has moved the final parts of its infrastructure to AWS.

This brings better uptime, speed, security, redundancy and backups to all of our users

New Customer Case Studies

Read about our new customer case studies on our blog page. We speak with the owners of In a Snap Laundry Service and Ladybug Cleaners to find out how CleanCloud helped them grow their business.

cleancloudapp.com/blog

New User Permissions

We have added some new user permissions:

• User permission to edit completed orders:

Without this permission, a user cannot edit an order that is completed (only accessible from the Search page)

• User permission to edit an order in the plant:

Without this permission, a user cannot edit an order or mark it as cleaned from the POS while it is in Plant, unless the order is on Driver 2 or later

Ask for a customer's gender and birthday

You will now be able to specify a customer's gender and birthday.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002714778-Add-a-cusotmer-s-gender-and-birthday

Dutch Support

CleanCloud is now fully available in Dutch!

MetalProgetti Support in Plant Mode

Support for using MetalProgetti auto assembly conveyors has been added to CleanCloud's Plant mode. Previously it was solely available in CleanCloud's Store mode.

This includes support for having multiple MetalProgetti conveyors in your Plant, and being able to automatically send garments from different stores to different assembly conveyors in the same Plant.

New API Endpoint

Add Credit Card to Customer Account

https://cleancloudapp.com/api#card-add

Require Heat Seal for a Product

You can now require for specific products to have a heat seal barcode associated when creating an order. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002532137-Require-Heat-Seal-for-a-Product-

New API Endpoint

Add Subscription to a Customer Account

https://cleancloudapp.com/api#subscription-add

Customer SMS and Email History

You can now view the email/SMS history for each customer.

Click here for more information

New API Endpoints

Use a promo code

https://cleancloudapp.com/api#promo-use

Get a customer's referral code and the referral bonuses

https://cleancloudapp.com/api#referral-get

2019 SaaS Awards Winner!

We are very excited to have been named the Best SaaS Product for Small Non-US Businesses in the 2019 SaaS Awards!

Click here for more information > http://www.laundryandcleaningnews.com/news/newscleancloud-named-2019-saas-awards-winner-7397954

New API Endpoints

View a list of available dates, times and available slots for pickup and delivery:

https://cleancloudapp.com/api#dates-get

View a list of existing repeat pickups for a customer:

https://cleancloudapp.com/api#repeat-pickup-get

Delete a particular repeat pickup for a customer:

https://cleancloudapp.com/api#repeat-pickup-delete

Strong Customer Authentication (SCA) Support

SCA support has been added to CleanCloud's customer apps. This currently applies to stores in the European Union.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

If the customer's bank requires a customer to provide verification when submitting their card details, the customer app will now prompt the customer to provide two-factor authentication.

Strong Customer Authentication (SCA) in CleanCloud POS

CleanCloud has worked closely with Stripe to bring SCA support into CleanCloud POS.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

When saving a customer's card or charging a customer's card in CleanCloud POS, their card details will now be processed to maximize the chance of success under the new EU regulations.

Mandarin Support

CleanCloud is now fully available in Mandarin!

CleanCloud Inbox

The CleanCloud Mailbox will allow you to see messages from your customers and reply to them. 

This feature will allow you to do that for emails, but also for SMS if you have a custom phone number with us. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002311377-Inbox

Korean Support

CleanCloud is now fully available in Korean!

Xero Partner Status

You can now automatically link your Xero account without us having to do anything on the support side. For you to link it, just press the big Connect to Xero button on the Settings->Accounting Integration page.

Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your Xero to CleanCloud.

CleanCloud has a new logo

CleanCloud's new logo is now live

Repeat Pickups API Endpoint Created

Need to create a repeat pickup?

https://cleancloudapp.com/api#repeat-pickup

Tracking Individual Garments in Store

Previously when you tracked garment status in the store from the Clean page the tracking would be grouped by product type like

Shirt x 2 Trousers x 3

Now there is another option which works with each individual item. So you check each item and can see its item notes and heat seal ID. When all items are marked as cleaned, the order goes green. When some are cleaned the order goes orange.

To activate it you will see there is now the extra option on Settings->Admin->Track Progress of Individual Garments.

Heat Seal Improvement, Customer Auto Assign

Now when you scan a heat seal barcode on the New Order page, it will now automatically select the customer associated with that barcode, as well as adding the item to the basket.

It will only do this if you have not already assigned a customer to the order. This allows for you to have the order assigned to a different customer if you wish to.

Multiple Routes in the Driver App

Does your driver sometimes want to cover multiple routes at one time in the driver app? Did they have to toggle back and forth trying to get their shift done?

We felt your pain.

In the driver app you can now select multiple routes at one time, and see all the orders in the feed.

No app update required, it's live for everyone.

Get Orders API Endpoint Added

getOrders (https://cleancloudapp.com/api#order-get) has been improved to allow you to filter your orders better. For example, you can now send a request to the API and get a list of orders that have been paid or not, or orders with a particular status (e.g. those awaiting clean).

This will allow you to build your own custom dashboards. You can then use the updateOrder endpoint to update an order if you like.

Splitting Tickets

When tracking individual items you can now select which items you would like to split into a new order if the items are running late.

This will create a new order for those items with new ready by date and email the customer if email on file.

This is possible in the store and the plant!

Clearent Payment Integration

With Clearent you can have a card terminal integration for in-store orders, as well as secure online storage of credit cards for charging customers with one click and handling online order payments.

Click here for more information on in-store payments and online payments.

Set A Repeat Delivery Date When Creating A New Order

There is now the 'Set Repeat Delivery Date' dropdown.

This means you can pre-set the delivery date when you create a repeat pickup.

Batch Action in Plant Mode

The Plant Mode now has batch action.

You can click on the IDs to highlight the rows blue; a box will pop up and the bottom right allowing you to perform an action on those highlighted rows.

Layout Change

Previously, you had to generate invoices under the Search page.

We now have separate "Search" and "Invoice" pages to make things clearer.

The invoice page is for your customer / business invoice needs.

Search is for searching customers, orders and payments

Filter in Plant Mode

Any text can be used to filter the table rows. Including searching the notes field, customer name, product name, order ID, or by section (for example searching for (L) will bring up laundry orders).

When you then press the "Update All" button, it will only update the status of the orders that were filtered.

Change the Default Price List in POS

You can now change which price list will be used as default in the POS from Settings->Admin->New Order page.

This can be used if you want to update you prices but still want the old prices for old orders, if you want to do a special offer for the month etc.

Add Tip To An Order

There is now a field where you can add the tip when creating or updating an order.

Price List Multiplier

When creating a price list, you can now use the multiplier if you want all your prices to increase/decrease by a certain percentage. 

You will then be able to edit prices individually if you wish.

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002083311-Add-a-Custom-Price-List-and-Edit-its-Prices

Support For 3 Taxes

There is now support for 3 taxes in CleanCloud V2.

This can be set on the Settings->Admin->Store Settings page.

Automatic Refresh Tables

Particularly useful if you have multiple devices in store and you want them to automatically update the Clean, Ready and Pickups Page with any changes made on the other device.

This can now be enabled on the Settings>Admin>Store Settings Page.

You get to choose how often it checks for updates. Some customers of ours try to minimize how much data they use so they can select 5 minutes.

It replaces the ‘auto check for pickups every 5 minutes option’ since this feature also checks for new pickup orders and alerts them.

Most Popular Days Report

This shows the breakdown of your most popular days and which hours within those days are busy.

This will help figure out how to allocate staff based on which day/hours are popular.

Heat Seal Edit

You can now quickly edit a heat seal tag from the New Order page.

Click on the Barcode icon on the new order page, enter a barcode ID number and press the Edit button.

SMS on First Completed Order

You can now have 1 SMS sent automatically for each customer after their first completed order with your store.

Suggested uses include

• Asking their customers for reviews on Google/Yelp/etc
• A nice thank you message / brand reinforcement
• A request for feedback

To turn this on there is a box on the Settings->SMS page where you enter your message.