Keep track of all new updates to CleanCloud
5 days ago
Great news - your digital receipts just got an upgrade!
Previously available only via email and SMS, our latest update lets you deliver digital receipts directly through WhatsApp. Now, your customers receive order updates and digital receipts in one instant message.
To set it up, navigate to your WhatsApp settings and enable the Send Link to Digital Receipt option. Once enabled, a digital receipt link will be sent automatically when an order is marked as cleaned and ready, or you can send it manually using the new Send Receipt feature.
Note: WhatsApp must be enabled in your store.
7 days ago
Take cycle management to the next level!
You can now create sub-cycles within your main cycles on the Machines page. Perfect for setups like “Delicates” with options for “Hot” or “Cold.” Stay organized and tailor your cycles effortlessly!
8 days ago
Our web booking tool just got a major upgrade! This sleek UI/UX overhaul is designed to boost customer conversions, enhance their experience, and make CleanCloud smoother than ever.
🚀 What’s New?
• Smarter Turnaround Times – Product extra days set in POS now factor into turnaround calculations.
• Seamless Account Claiming – If a customer already has a POS account, they can claim it instead of resetting their password.
Activate today in Admin → P&D settings → General Settings → Order Flow.
26 days ago
Your order sales export just got an upgrade! The Prepay Amount is now included, making it easier than ever to dive into your payment details and stay on top of your finances.
26 days ago
We’ve added an Order Type filter to the Cleaning page, just like the one on the Ready page. You can now easily filter orders by Order Method such as, In-Store, Delivery, or Lockers, as well as their Route Assignment, helping you manage workflows more efficiently.
26 days ago
We’ve introduced powerful new rules to supercharge your marketing campaigns:
• Customer has not left a review
• Customer has left a review (with the ability to select a score range)
• In-store order count (excludes Pickup & Delivery orders)
These rules are now available across the entire marketing suite, giving you more flexibility to target the right customers effectively.
28 days ago
Automate to Elevate: With Automated Flows, transform every customer interaction into a seamless journey toward loyalty and satisfaction.
Automated Flows allow you to create powerful email campaigns with if/else logic. Set triggers, conditions, and actions to design custom customer journeys. For example, send a welcome email when a customer registers, followed by targeted offers based on their activity.
Track each Flow’s trigger point, active status, and customer progress in the Marketing tab. Save time, boost engagement, and build loyalty automatically.
28 days ago
Now you can share crucial updates with ease—no opt-in required.
When crafting a one-time Marketing message, you have the option to select the message type, which can be either Marketing or Informational Notification.
Informational Notifications simplifies the process of sharing crucial updates with all customers who meet the eligibility criteria, regardless of their marketing opt-in status. For instance, notifying customers on Route 7 about a canceled service becomes a straightforward task. Try it out and keep everyone in the loop effortlessly.
33 days ago
The inbox has been completely redesigned to enhance your workflow and make customer communication seamless. Featuring a new tabbed design and brand-new actions, the updated inbox helps you effortlessly prioritize messages and respond faster than ever.
This update ensures you can focus on delivering exceptional customer service with a more intuitive and organized interface.
34 days ago
You can now see the invoice number directly when searching for orders on the search page. This enhancement makes it easier to quickly identify which invoice an order is assigned to, saving you time and improving efficiency.
34 days ago
Starting today, every edit to staff hours will be fully logged. You’ll have a complete history of changes and know exactly who made them, giving you greater transparency and control.
A new Edited icon will appear in the notes column of any edited shift. Click it to view the original data alongside the edits made and the person responsible for them.
34 days ago
The Express Ready-By Date option now includes an hours setting in addition to days. Allowing you to set default ready-by times to 48 hours for regular orders and 24 hours for express orders, offering more precise control over turnaround times.
34 days ago
The custom text on receipts that appears on printed versions will now also display on digital receipts. This ensures consistency and gives your customers all the information they need, no matter the format.
36 days ago
You can now easily reorder services displayed in your web booking tool and customer app!
Highlight key services or align with business priorities for an improved customer experience.
36 days ago
Easily update your price lists in bulk! Select an existing price list, click Bulk Update Prices, choose the section(s) you want to adjust, and enter your desired multiplier.
40 days ago
When printing a Cash-Up Reports, note and coin denominations along with their quantities are now clearly displayed. This makes it easier to verify totals and maintain accurate cash management. Simply head to Cash-Ups and click the printer icon for the day in question.
Enjoy smoother cash handling today!
47 days ago
We’ve made it easier to send digital receipts for any order, whenever you need. Simply click the order information, once popped up, look for the new Send Receipt button. With a single click, you can choose to send the receipt via Email or SMS, and the customer will instantly receive a link to their digital receipt.
For quick access, there’s also a View Receipt button, allowing you to open the digital receipt directly in your browser. If needed, you can use your browser’s Print as PDF function to save a copy.
This update ensures your customers have quick and convenient access to their order details.
58 days ago
You can now copy the order details from the most recent order created by the repeat pickup scheduler!
Ideal for recurring pickups with consistent items (e.g., 100 towels), this feature streamlines scheduling and ensures order accuracy.
Simply enable this option when creating or editing repeat pickups.
58 days ago
Easily apply upcharges with a fixed price that dynamically adjusts based on the quantity (lb/kg) for weight-based laundry products.
To set it up: Go to Settings → Products → Upcharges → Add Upcharge, and under Type, select Amount per lb/kg.
62 days ago
Prepare for CleanCloud's upcoming directory with features already available to help optimize your store's presence:
🚀 These are just the first steps - more directory updates are coming soon!