CleanCloud Updates

Keep track of all new updates to CleanCloud

32 days ago

Order Washer/Dryer history

You can now view the history of all the Washers/Dryers an order has been in.

To view this find the relevant order in the Cleaning, Ready or Search pages > Under the order column click 'Edit' and there will be a section called 'Machines' which will show you the history.

34 days ago

Quick edit Order Notes in Plant

You can now quick edit Order Notes in Plant.

To do this when in Plant mode, the order must be on the Cleaning page. On the Cleaning page you will need to find the relevant order and click edit on Order Notes. You will then be able to adjust the notes as necessary.

37 days ago

Weekly / Bi-Weekly Subscription Option

You can now add Weekly and Bi Weekly subscriptions for your customers to sign up to.

These can be added in Pickup and Delivery > Subscriptions.

For further information on Subscriptions, you can use the link below.

https://cleansupport.zendesk.com/hc/en-us/articles/360006624597-Customer-Subscriptions

*Please note that an integration with Stripe/Clearent is required and the CleanCloud Professional subscription*

39 days ago

New Customer Report

We have introduced a New Customer report in Metrics > Customers.

This will highlight information on your new customers which includes

  • Their details
  • No. of orders
  • Last Order
  • Total spend
  • Sign up date

42 days ago

Add/Delete Subscriptions

You can now add/delete subscriptions through the customer CRM.

To do this, you will need to search for the customer and click on the 'Subscriptions' tab from the dropdown you can then select the relevant subscription to add to the customers account.

*Please note you will need to be integrated with Stripe/Clearent in order to use the subscriptions feature and have the CleanCloud professional subscription*

44 days ago

Xero integration update

The Xero integration has now been updated to include the following features.

  1. Option to have separate bank accounts linked - When you set up the Xero integration you can now have separate accounts linked for Cash, Card and Check transactions
  2. Automatically mark invoice as paid if marked as paid in Xero - Now if an invoice is marked as paid in Xero this will now mark it off as paid in CleanCloud. Please note that this will only work when marked as paid in Xero, it will not be updated in Xero if marked as paid via CleanCloud. This setting can be switched on in Settings > Admin > Accounting integration > Automatically Mark Invoice as Paid in CleanCloud When Paid in Xero

46 days ago

Order detailing amendments

When you are detailing an order, you can now add upto three different types of stains and damages to an item.

To do this you will need to click edit on the item and select from the relevant dropdown, or alternatively you can use the fixed bar at the bottom of the New Order Page.

*Stains and Damages can be set in Settings > Products > Item Notes*

48 days ago

Web Booking Tool update

The Web Booking Tool has now been updated to include all features that can be found within the iOS/Android customer app.

This includes features such as

  • Locker workflow
  • Customer credits

*Please note that you will require a professional subscription in order to embed the web booking tool into your website*

49 days ago

Bag Labels Item and Order Notes

If you have Bag Labels enabled to print out on New Orders. They will now print out with the Item Notes and Order Notes on the tags.

These bag labels can be printed via the receipt printer can be set to auto print via Settings > Printers > Receipt Printer > Auto Print Laundry Bag Tags


51 days ago

Merge Customer update

If you have a shared customer database in CleanCloud, when you merge a customer, this will merge all orders for that customer across all stores.

To merge a customer you will need to click on Admin > Admin Tools > Merge customer.

*Please note that only the main admin user can use the Merge Customer feature*

53 days ago

Photos in Plant mode

in Plant mode, users will now be able to see any photos that are attached to an order.

When looking at the orders a photo icon will appear next to the edit/update button. If users click on this a pop up will appear with the photo.

54 days ago

Limit Plant Mode to certain sections

You can now limit which sections appear within Plant mode.

This will allow you to limit which orders users can see within Plant mode for example if you outsource to a tailor you can limit Plant mode so they only see those orders.

If you would like to do this, please reach out to the support team and they will be able to assist with your request.

56 days ago

Mark invoice as unpaid

You can now mark invoices as unpaid, if they have been marked as paid.

This is an Admin feature and so only the admin users will have the ability to do this.

Should you want to mark an invoice as unpaid, you will need to go to Settings > Admin > Admin Tools > Undo Invoice Payment > Enter the invoice ID

56 days ago

Business Account export

You can now export the information found in the Business Account section.

To do this you will need to go to Settings > Metrics > Data Export > Business Accounts.

57 days ago

Print customer barcode using receipt printer

You can now print a customers barcode using the receipt printer.

This can be printed by going to the customers profile > Stats > Print Barcode

Each time this barcode is scanned, it will bring up the customer CRM.

59 days ago

Customer App Updates - Driver Tracking

If you have push notifications enabled for driver tracking (Settings > Admin > Pickup and Delivery > Driver App > Send Push Notification to Customer When Driver On Their Way)

The customer will receive a push notification to their phone. Alongside this customers will also be able to track the driver location in the app via 'My Orders' On the relevant order they can click on 'Driver Location' and this will show them where the driver is and estimated time of delivery.

60 days ago

Customer App Update - Skip Saturday and Sunday

You can now amend your service schedule so that Saturday and Sundays are not included in Pickup and Delivery day calculations.

This can be switched on/off in Settings > Admin > Pickup and Delivery > Pickup/Delivery Options > Skip Saturday in Hours Calculation/ Skip Sunday in Hours Calculation

61 days ago

Customer App Update - Subscriptions

Customers can now delete subscriptions via the customer app, which will mean they no longer have to get in touch with the store in order to have a subscription removed.

To remove a subscription they will need to go to Profile > Subscriptioons > Select the relevant subscription and delete it.

63 days ago

Repeat Pickup Tip

Customers can now leave a tip for all of their repeat pickups via the customer app.

Customers will need to select 'Repeat Pickup' when they go to book in their Pickup and or Delivery.

Please note that 'Let Customers Book Repeating Pickup Slots' will need to be enabled in your Pickup and Delivery settings under 'Pickup/Delivery options'

63 days ago

Customer App Update

Customer can now view any photos attached to their order, in the order history section of the customer app.

In the app they would need to click 'View all orders' > Click on the relevant order and if there is a photo attached it will be under the notes section.

64 days ago

Locker workflow update

If you run a locker workflow and a customer is signing up for the first time, you can now have the customer input their card details before submitting the locker order.

To toggle this on you will need to go to Settings > Admin > Pickup and Delivery > Payments > Require Customers to Add Credit Card Before They Can Place an Order

65 days ago

Delete Order pop up

When deleting an order a pop up will now appear confirming the details of the order being deleted.

staff will also be asked to provide a reason for deleting the order.

65 days ago

Invoicing Tool update

You can now set the default payment days for your invoices.

This can be set for both business and customer invoices. To set this go to Settings > Admin > Invoices > Invoice Default Payment Days

for Customer Invoice/ Business Invoice

*Please note that this is for the new invoicing tool*

67 days ago

Driver App updates

You can now enable push notifications to inform your customer that a driver is on the way.

This can be enabled in Settings > Pickup and Delivery > Driver App > Send Push Notification to Customer When Driver On Their Way

Once the driver selects accept and navigate in the app, the push notification will be sent to the customer.

69 days ago

Serial Weight Scale Support

CleanCloud now provides support for Avery Weight scales.

This will allow you to connect Serial printers alongside USB weight scales we currently support.

Weight scales can be connected via Settings > Printers > Weight Scale


72 days ago

Create Repeat Pickups via CRM

You can now create repeat pickups via the CRM under the 'Pickups' tab.

To do this search for the customer on the New Order Page/Search Page and click on edit or the customer profile button. Once here you will then need to click 'Pickups' and then 'Create Regular Pickup'

Fill in the relevant details the repeat pickup will be created.

73 days ago

Hanging Count

Alongside the bag count, you can now also define the number of hanging items in an order when marking it as cleaned from the Cleaning page.

To enable this you will need to go to Settings > Admin > Cleaning Page > Prompt For Number of Bags & Hanging Count

When a number is selected this will appear on the Ready page in the rack number column e.g. H:3

74 days ago

Order cleaned Bag Labels

When the number of bags selected at the time of marking an order cleaned is more than 0, you can have bag labels print out.

This can be enabled via Settings > Printers > Receipt Printer/Garment Tag Printer > Print Bags Out Labels

76 days ago

Bag Count prompt

If you have racking enabled in CleanCloud, it will now ask you for a bag count when the order is marked as cleaned.

When you select the number bags, this will then appear on the Ready page under the rack number column.

This setting can be switched in Settings > Admin > Cleaning Page > Prompt For Number of Bags & Hanging Count

77 days ago

Laundry Bag tags

You can now print out Laundry bag tags when creating a new order.

This will print out the following -

  • Order ID
  • Customer name
  • Bag count
  • Order notes and barcode

This can be switched on via Settings > Printers > Receipt Printers > Auto Print Laundry Bag Tags

*This will only print out for weighted products*

78 days ago

Cleaning Page update

We have made modifications to the Cleaning Page.

The Ready by Date and Ready by Time columns have now been merged into one.

This will now display with the Ready by Date followed by the time.

79 days ago

WebPRNT Printer Update

CleanCloud now offer HTTPS support for WebPRNT printers.

This allows you to run a secure connection when connecting your WebPRNT printers.

81 days ago

Driver App updates

Drivers can now take a photo through the Driver App on delivery of any order.

After the Driver has clicked Accept and Navigate and reach their delivery destination, there will be an option to 'Add Photo'

Once marked as delivered the photo will be sent as part of the delivery notification to the customer.

83 days ago

View total Laundry Bags on New Order page

You can now view the total number of Laundry Bags for an order from the New Order page.

This can be switched on and off via Settings > Admin > New Order Page > Show Always Visible Pieces & Bags Counter

85 days ago

New Columns in the Cleaning Page Metrics

We have now added two new columns for the Cleaning page Metrics. You can now see the following -

  • Pieces
  • $ Value

This can be found in Settings > Metrics > Cleaning


86 days ago

Product Import update

The Product Import tool has been updated to now include the column 'Inventory Stock Level'

If this field has a value input, this will then automatically create an inventory product.

87 days ago

Customer Import tool

The customer import tool now includes the following columns -

  • Discount %
  • Birthday Month
  • Birthday Day

88 days ago

Mailchimp update

If you have Mailchimp integrated with CleanCloud, new users created in the customer app will now also be sent to Mailchimp.

90 days ago

Driver App updates

The location tracking for where the driver is has now been improved.

91 days ago

Driver ETA on tracking page

If the setting 'Track Driver Location' is switched on in Admin > Pickup and Delivery > Driver App

Customers can now view the drivers ETA when clicking on the driver location link when the driver is on their way to do a pickup or delivery.

93 days ago

Next bag feature

When selecting Laundry products within CleanCloud, if you have multiple bags, instead of having to click the laundry product again, you can now click 'Next bag'

96 days ago

Customer CRM popup

When clicking on the customer profile button or the edit button you will now see a centralized customer CRM popup.

This will allow you to see all of the following in one location for the customer:

  • Order History
  • Stats
  • Ability to edit customer
  • Payments
  • Messages
  • Scheduled Pickups

97 days ago

View who picked an order up

You can now view who has picked up an order on the Search page.

To do this go to Settings > Search > it will appear under the field 'Picked up'

98 days ago

Blue notification when a new Email or SMS is received

A blue notification can now appear when a customer sends in a new Email or SMS. This will show you who the message is from and show you a preview of the message, without the need for you to view the Inbox. If you click on the notification it will bring up the Messaging section of the Customer CRM.

This can be set on a station level and you can choose how long you would like the notification to appear for. This can be managed in Settings > Admin > Notifications > Show New Message Notifications/Show New Message Notification For


99 days ago

Additional Order Information

You can now view the following information for an order when clicking on the Order Summary on the Cleaning and Ready pages.

This includes -

- create date and time and who created

- cleaned date and time and how long it took

- how long order has been ready for

- payment date and time and who took payment

- if order edited and access to Edit history


100 days ago

Search for customers with Subscriptions

You can now search for customers with subscriptions in CleanCloud

To do this, you will need to go to Settings > Search > Select 'Customers' from the dropdown > You can then search by subscription using the dropdown under 'Subscriptions'

101 days ago

Driver App updates

We have added the following features to the Driver App.

  • Ability to see if another driver has taken an order
  • Ability to add Locker number and code in the app

102 days ago

Use max credit option

You can now switch on the option to use the max available credit for a customer when editing an unpaid order.

This setting can be switched on via Settings > Admin > New Order Page > Auto Apply Maximum Customer Credit When Editing Order

102 days ago

Serial Weight Scales

We now integrate with Serial Cable/Port Weight Scales like the Mettler Toledo BC60 in CleanCloud.

This can be set up in Settings > Printers > Weight Scales

103 days ago

Machines Import

You can now import your Washing Machines and Dryers into CleanCloud via CSV. This will help you get setup for Wash/Dry/Fold as quickly as possible.

The template can be downloaded via https://cleancloudapp.com/import and then re-uploaded via the same page.

104 days ago

Driver App updates

In the driver app, there is now a 'Clock in' and 'Clock out' feature.

When the driver logs in, using the menu button in the left hand corner, from the list they can click on the 'Clock in/Out' feature.

105 days ago

Barcode scanning via device camera

You can now scan barcodes using the camera on your device when logged into CleanCloud. For example you can use the camera on your smartphone to scan barcodes directly from CleanCloud.

This is particularly useful when barcode scanning for Assigning Orders to Racks, Assisted Assembly and Assigned Laundry Bags to Washers, Dryers and Folding. It can also be used to scan the customer's QR code from the iOS and Android customer app.

106 days ago

Preferences update

We have made the following updates to the preferences page

  • Ability to edit preference section headers
  • Ability to make preference sections on and off

107 days ago

Rename Item Notes section headings

You can now rename the Item Notes headings

To do this go to Settings > Products. > Item Notes > Adjust the relevant heading > Update

108 days ago

Driver App updates

The following adjustments have been made within the driver app

  • Ability to edit driver instructions on a customer profile
  • Lock order ID list after custom re order or Route Optimization
  • Fast swap the routes you are on by clicking on Route numbers at the top of the page
  • View Pickups and Deliveries for the next 5 days
  • Quick swap between stores using the hamburger menu button

109 days ago

See if a customer is a subscriber

If a customer is on a subscription plan, you can now see this in the POS.

This will appear on the New Order Page, when a customer has been selected.

110 days ago

Cleaning Report

You can now access a report on what has been cleaned in your Metrics.

To access this go to Settings > Metrics > Cleaning

111 days ago

Pay-ins report

You can now export your pay-ins.

To do export these go to Settings > Metrics > Data Export > Pay-ins

112 days ago

Customer count in Metrics

You can now view your total customer and new customer count in Metrics.

To access this go to Settings > Metrics > Customers

113 days ago

QR to download CleanCloud app

You can now provide your customers with a QR code to download the CleanCloud app.

This can be found in Settings > Admin > Pickup and Delivery > General Settings > Print 'Download App' QR Code

This is for the CleanCloud app only and does not support custom branded apps

114 days ago

Invoices Export

You can now export out invoice information in Settings > Metrics > Data Export.

This includes information such as

  • Customer Name
  • Invoice Number
  • Date of issue
  • Invoice amount with Tax
  • Amount of Tax
  • Amount excluding Tax
  • Amount paid by customer
  • Date of payment
  • Method of payment


Please note that this is only compatible with the new invoice tool.

115 days ago

Invoice Export update

When exporting invoices in Settings > Metrics > Data Export there is now a column with the order IDs associated with that invoice.

116 days ago

Invoice tool update

The following adjustments have been made to the invoicing tool l

  • Ability to Email an Invoice when it is paid
  • Auto Email customer when Invoice is marked as paid in store. This Notification can be turned on/off in Settings > Admin > Notifications
  • Paid invoices will now show invoice paid at the top, as well as payment date and payment type

117 days ago

Retail improvements

The following adjustments have been made to retail orders

  • If customer with name of "Retail" selected then the order is in Retail "override mode", nothing you do when you add items to an order can make it a non-retail order unless you manually turn it off being a Retail order at the Retail switch.
  • If you set a product section as a Retail section, it will now allow you to have mixed retail/non-retail items in the order, but if it detects a non-retail item in the order it will show a blue notification that it's turned off the Retail switch due to it being mixed order.
  • If its a retail order then you will not need to enter a ready by date

118 days ago

Editable driver instructions in POS

You can input driver instructions in the POS when adding or editing a customer.


119 days ago

Weight Processed report

On the Metrics page you can now view the total amount of Lbs/Kg that have been cleaned.

This can be found in Settings > Metrics > Weight Processed

120 days ago

API Updates

We have added a new API 'getCustomers - search by date customer signed up'

This allows you to do things like get a list of customers that signed up in the last month.

This is particularly useful if you are creating your own marketing integrations or records. For example you might like to push customer information of recent signups to a marketing integration that is not yet integrated with CleanCloud.

Instructions

https://cleancloudapp.com/api#customer-get

121 days ago

Washers and Dryers Metrics

You can now view Metrics on your Washers and Dryers

This can be found in Settings > Metrics > Washers and Dryers

121 days ago

Promo Carousel update

The Promo Carousel has had a new feature added whereby it can redirect customers to the Subscriptions page within the app.

To create this go to Settings > Admin > Discounts > Promo Carousel > Add Carousel > Button Action > Redirect to the subscription Page

121 days ago

Assisted Assembly Printing (In Store)

If you are using Assisted Assembly in store, you can now automatically print the receipt if all garments are scanned.

This can be switched on in Settings > Admin > Assembly > Automatically Print Receipt if All Garments Scanned

121 days ago

Minimum price for a product

You can now set a minimum price for a product, this is especially handy for weighted products.

You can set the minimum price when adding or editing a product in Settings > Products

122 days ago

Additional delivery information field

Customers can now leave extra instructions for the driver when submitting their order via the Customer App.

E.g. Leave with doorman / floor 5

122 days ago

Visible Pieces count on New Order Page

You can now view how many pieces are in an order when creating via the New Order Page.

To switch this feature on go to Settings > Admin > New Order Page > Show Always Visible Pieces Counter

123 days ago

Custom Preferences for Customer App

You can now add your own Custom Preferences for the Customer App.

To add these, go to Settings > Products > Preferences

123 days ago

Customer App Update

The Customer App has now been updated to allow customers to choose lockers when selecting their Pickup and Delivery order type.

This can be managed in Settings > Admin > Pickup and Delivery > Lockers

You will be able to add your lockers and also add a delivery fee/minimum amount.

124 days ago

Unpaid icon in Driver app

In the driver app you will now be able to see when delivering an order to the customer whether the order is paid for or not.

125 days ago

Language update

  • We have now added Thai to the POS, App and Email notifications
  • We have now added Traditional Chinese to POS, App and Email notifications

126 days ago

Auto Charged failed Email/Push Notification

If you have the Auto Charge setting switched on for when marking orders as cleaned on the Cleaning page. The customer is now sent a notification via Push or Email informing them that their card needs to be updated.

To switch this on go to Settings > Admin > Notification > Toggle on 'When Auto Charge Saved Card Fails'

127 days ago

Station Order Creation/Payment on Search page

You can now view which at which station an order was created and at which station payment was taken for an order.

This can be viewed on the 'Search' page in Settings > Search

128 days ago

Information from Machines page show on Cleaning Page

You can now view which machine an order is in on the Cleaning Page.

Should the order be in Washer 1 and Washer 2 this will appear is W1 and W2. Should the order then be assigned to the Dryer this will appear as D1. When a time has been set, the icon will fill up with a blue bar and be highlighted in Green when complete.

129 days ago

Metrics & Admin page update for smartphones

We have optimised the way in which the Metrics and Admin pages appears on smartphones.

130 days ago

MetalProggeti update

We now have support for MetalProgetti's commit message. This will wait for the MetalProgetti Conveyor to confirm that it has received the garment information from CleanCloud, before updating the garment information as sent to conveyor.

To have this feature turned on for a particular store, you will need to contact CleanCloud support.

131 days ago

Clickable Phone number on mobile device

If you are using CleanCloud on your mobile device, customers phone numbers are now clickable.

To access this you will need to search for the customer, go the customer summary page and click the phone number.

132 days ago

Ability to reorder Items Notes

Item Notes will always be alphabetically sorted, you can now re order these as you would do with products.

You will need to assign a number to the Item note under 'Item Note Order'

This will need to be given to every item note.

133 days ago

Language update

We have now updated Mandarin within CleanCloud. This will now appear on the POS, App and Emails.

134 days ago

CleanCloud University Update

CleanCloud University is now also available in Spanish.

This can be accessed via Cleancloudapp.com/university

*Please note that your language will need to be set to Spanish in the POS*

135 days ago

Barcode assign orders to Machines and Folding section

You can now assign orders via barcode to Washers/Dryers and the folding section.

This will allow you to scan an order and then assign it to a Washer/Dryer/Folding section by scanning the barcode associated to it.

To enable this go to Settings > Admin > Washers and Dryers and use the following settings

  • Barcode of Folding Location
  • Use Barcode Scanner to Assign Orders

136 days ago

Language Update

You can now select Thai as a language in the POS and the App.

137 days ago

POS Smartphone optimization

CleanCloud has now been optimized for users that login via their smartphones.

138 days ago

Web Booking Tool update

You can now link multiple stores in the Web Booking Tool. This will allow your customers to select which store they would like to create an order from on your website.

To do this you will need to set the formatting as such for the code that you copy from the Embed your store section. [{name: 'store 1', id: 55,},{name: 'store 2', id: 27}]

139 days ago

iPad Pro 12.9 optimized product button widths

We have optimized the button widths in CleanCloud for the iPad Pro 12.9.

This can be set in Settings > Admin > New Order Page > Product Button Width

140 days ago

API Updates

We have now added support for Locker Orders in the addOrder and getOrders API endpoint.

141 days ago

Total row on Overview page

If you have more than one store in CleanCloud, then on the Metrics->Overview page you will now see a 'Total' row at the bottom of the list of stores to summarize total earnings across all of your stores.

142 days ago

Invoice tool update

  • You can now view which orders were paid via invoice in Settings > Search
  • You can also view which payment type an invoice was paid with under the 'Status' column in Settings > Invoice > Paid

143 days ago

Updated design for Cleaning/Ready page orders when searching up a customer

We have now updated the view design for which orders are on the Cleaning and Ready pages when searching for a customers name on the New Order Page.


144 days ago

Recommended Time Slots in the POS

When creating a Pickup and Delivery, you will now be able to see the timeslots that are set in your Pickup and Delivery.

If a timeslot is not available you can still set the times for the Pickup and Delivery.

145 days ago

Store name in Repeat Pickup SMS

Your customers will now be able to see which store the Repeat Pickup SMS is coming from.

146 days ago

Automatically Email feature for repeating invoices

The repeat invoices feature now also includes an 'Automatic Email' function

This saves you from having to send out manual emails to your repeating invoice customers.

147 days ago

Regular Pickup information

You can now view further information on the Delivery Printout about your regular pickups.

This now includes whether an SMS confirmation text is required to create the repeat pickup.

148 days ago

Swap stats on the Cleaning page

You can now adjust the stats at the top of the Cleaning Page.

To do this go to Cleaning page > from the dropwdown view the following options

  • All
  • Due Today
  • Due Tomorrow

149 days ago

Customer Groups for Metrics reporting

You can now create Customer Groups within CleanCloud.

To create these go to Settings > Admin > Customer Groups > Add Group

When adding a Group you can type in the customers name to add the members. These groups can then be used for reporting purposes in Metrics.

150 days ago

Staff Sales update

You can now view the total value of new orders in Metrics > Staff Performance > Sales

151 days ago

CleanCloud University

We are pleased to introduce CleanCloud University. CleanCloud University is a tool that will help you and your staff get trained up on all aspects of CleanCloud.

Broken down into various modules, you can watch a series of videos and track your progress.

To access this you will need to go to cleancloudapp.com/university

152 days ago

New Help Button

The help button has been moved. You can now access this by clicking on the 'i' button in the top right hand corner, from the dropdown you can then select 'Help'

This will prompt a widget allowing you to search for articles alongside being able to contact support.

152 days ago

Send to Xero

You can now send to Xero via the new invoicing tool.

Once you have completed the Xero integration on the invoicing tool hub, there will be a column to send to Xero.

153 days ago

Check for new CleanCloud updates

You can now check for new CleanCloud updates directly from the POS.

To do this click on the 'i' in the top right hand corner and select 'Updates'

154 days ago

Web Booking Tool update

We have revamped how the Web Booking Tool looks with a new desktop mode.

To update this, you can use the relevant code in Settings > Admin > Pickup and Delivery > Embed Your Store.

155 days ago

Rack Location in Delivery Printout

You can now view the Rack Location of a Pickup/Delivery on the Delivery Printout page

156 days ago

Prompt for rack location when order completed from Machines Page

If you have the 'Prompt Rack Location' setting enabled, when marking a Washer/Dryer order as complete, the POS will now ask you to enter a rack location.

157 days ago

Switching Off Temperature Question in the Washer/Dryer Popup

This can be switched on and off via Admin > Washers and Dryers > Turn off/on Ask for Washer/Dryer Temperature toggle

157 days ago

Customize Washer/Dryer Finished Notification timeout length

You can customize the length of the notifications for when a Washer or Dryer is complete.

To enable this go to Settings > Admin > Washers and Dryers > Show Notifications For

158 days ago

Add Pay-Ins Column to Cash-up Metrics Section on Cash-up page

You can now view the Pay-Ins and Pay-Outs for employees under the 'My Metrics' and 'Staff Metrics' sections on the Cash Up page.

158 days ago

Set default Washer and Dryer times

You now have the ability to set a default time for your Washers and Dryers. This will be auto-selected on the pop up when sending an order to the Washer or Dryer.

To enable this, go to Settings > Admin > Washers and Dryers > Washer Default Time/ Dryer Default Time

159 days ago

‘Time Order Arrived’ Column Now on Machines Page

You can now view the time an order was added to the Machines page. This will appear for the Washers, Dryers and Folding sections.

160 days ago

New Button Widths

You can change the width of buttons in CleanCloud to Extra Wide and Super Wide and Mega Wide. 

You can change this in Admin Settings > New Order Page > Product Button Width.

161 days ago

Auto Capitalising Names

In CleanCloud, when entering a first and last name, these names will auto capitalise.

163 days ago

Pricelist field in customer data export

When exporting customers from CleanCloud, you can now see which pricelist that customer is on.

To export customers you can do this via Settings > Metrics > Data Export > Customers

163 days ago

Order details on Cleaning page

You can now view further details about an order when clicking on it in the Cleaning page.

This will show you the time the order was created and how long its been in the store (In hours)

164 days ago

North American phone number display

Phone numbers for North America will now appear in the correct formatting when adding or editing a customer.

165 days ago

Washer and Dryer times

You can now set your own Washer and Dryer times in CleanCloud.

This can be enabled in Settings > Admin > Washers and Dryers > Washer Times (min)/ Dryer Times (min)

These timings will need to be comma separated e.g. 20,30,60


166 days ago

Delivery Printout update

The Delivery Printout page has had a redesign.

It is now easier to see which pickups and deliveries belong to which route.

167 days ago

Add/Edit Product tooltips

We have now added tool tips for when you are adding or editing a product to tell you what each feature does.

168 days ago

Google address autofill

Google Address autofill has now been enabled for when editing a customer.

To do this find the customer you would like to edit > Edit > Edit Address

170 days ago

Assign route when adding customer

You can now automatically assign a route to a customer when adding them in the POS.

Geofencing will need to be enabled and the customers address will need to be selected using Google Maps autocomplete.

171 days ago

Set colours, stains, damages, styles and materials on the products page

You can now set the items appearing on the fixed bar through the products page.

To do this you will need to go to Settings > Products > Item Notes

Here you will be able to edit, delete and add any colours, stains, damages and materials.

172 days ago

Clearent Tokens

You can now edit or remove Clearent tokens in CleanCloud.

To do this, search for the customer you would like to make the changes to and press edit. On the edit customer page, you can edit the token or delete it.

174 days ago

Default Payment Type for Customers

In CleanCloud you can now set individual payment types for customers.

To do this, you will need to edit the customer and find the 'Payment Type' field, from the dropdown you can then select the relevant option for that customer.

174 days ago

Batch Invoicing and Payment

You can now batch invoice and take batch payments in Settings > Invoice

With the batch selection you can:

  • Print Invoices
  • Send Invoices
  • Download Invoices
  • Take payment

176 days ago

Tool tips update

CleanCloud has now added Tool tips to the Printers page.

To use these, hover over the question mark next to each setting, this will explain the purpose of each one.

178 days ago

Full screen QR Code

Customers can now click on the QR code in the customer app and the web app.

Clicking on the QR code will enlarge it and allow your staff members to scan it.

179 days ago

Tool tips

We have now added tool tips for settings in the Admin Settings page and Pickup and Delivery Page.

To see these, hover over the question mark next to each setting and it will explain what that setting does

181 days ago

Invoice tool update

We have made the following updates to the new invoicing tool.

  • Customer name appears on business invoices
  • Ability to send to Quickbooks

185 days ago

Saved Card autopayment

CleanCloud has updated the way in which autopayment works.

You can now autogroup payments for customers when their orders have the same ready by date.

To switch this on, you will need to go to Settings > Admin > Payments > Auto Charge Saved Card When Order Cleaned


186 days ago

Fiskaly Integration

CleanCloud now integrates with Fiskaly.


188 days ago

Updated Web App

We have now updated the Web Booking Tool. This allows the customer to see the Promo Carousel, their QR code and allows them to book in store orders. We have also given the Web Booking Tool a visual re design.

190 days ago

Quick Notes

In CleanCloud you can now add pre defined notes to select from.

To do this you will need to go to Settings > Admin > New Order Page > Notes Presets > Add Note

Once these have been defined, when clicking on the notes field on the New Order Page, you will be able to select the pre defined note.


192 days ago

Clickable customer name on Pickups and Search pages

You can now click on the customers name on the Pickups and Search pages as you can on the Clean and Ready pages.

Clicking on the customers name will bring up the Customer Summary box.

195 days ago

Move between Customer pop up and Edit Customer pop up

You can now switch between the Customer Summary pop up and the Edit Customer pop up within CleanCloud.

To do this when on any of the pop ups, click the edit icon to edit the customer or the profile button to view the Customer Summary.


199 days ago

Add Pay on Account as default payment option

Business accounts can now have 'Pay on Account' set as their default payment option.

To do this go to Settings > Admin > Business Accounts > Add/Edit Business Account > Default Payment Method > Invoice/On Account.


202 days ago

Notification on screen when Washer or Dryer is complete

When using the Machines page on CleanCloud, a notification will now pop up when a Washer or Dryer is complete.

This can be enabled via Settings > Admin > Washers and Dryers > Shower Washer Notifications

You can select between the below options;

  • Notification Only
  • Notification and Sound
  • No

205 days ago

Customer Import Tool update

CleanCloud has now added the following items to the customer import tool.

  • Business ID
  • Customer Credit

This will allow you to add any existing credit or a business account ID.

207 days ago

Call Centre Support

CleanCloud now offers a special page for your call centre staff enabling them to search orders across multiple stores. This will also allow them to check the status of that particular order.

210 days ago

New Invoice Tool

CleanCloud has redesigned the way in which the invoicing tools looks and works.

You can now create invoices based on particular parameters, alongside the ability to add edit various items such as discounts, creation date and due to date.

To find out more click here

212 days ago

Ready by date/Pickup and Delivery redesign

CleanCloud has changed the way in which the Pickup and Delivery and Ready by date feature works on the New Order Page.

You can now use the drop down to select the order type e.g. In store, Pickup, Delivery or Pickup and Delivery.

You can also use the one click calendar in order to select the relevant dates for the order.

220 days ago

Auto Remove Order

Orders will automatically be removed from the Machines page, when it has been marked as cleaned.

You will not need to adjust any settings in order to switch this feature on.

224 days ago

Mandatory Fields

You can now set the following as mandatory fields when adding a new customer.

This includes

  • Telephone
  • Email Address
  • Address
  • Marketing Opt-in


This can be set in Settings > Admin > New Order Page > Mandatory Customer Fields.

227 days ago

Machines Page

You can now view the temperature set for an order under any Dryer and Washer.

To view this, you will need to go to the Machines page, on this page you will be able to view the temperature set under the column 'Temp'

233 days ago

Set Dryer Temperature

You can now set the Dryer temperature in CleanCloud.

When using the 'Send to Machine' feature, you will be able to set the relevant temperature.



239 days ago

Split Tickets Toggle

You can now switch off the split ticket feature for individual tickets in CleanCloud.

To do this when processing an order on the New Order Page, click the toggle to switch Split Tickets on or off.


242 days ago

Customer App Update

The customer app has now been updated. Customer will now be able to do the following.

  • View promotions, discounts and offers from the home screen
  • Cancel order before pickup (if the store allows for it)
  • View credit and loyalty points (Alongside being able to convert unused points to credit)
  • Customer's unique QR code which can be scanned by supported stores as well as 24/7 Kiosk terminals

247 days ago

Minimum hours between Pickup and Delivery

You can now specify a minimum amount of hours between your Pickup and Delivery slots within CleanCloud.

To set this, you will need to go to Settings > Admin > Pickup and Delivery > Minimum Hours Between Pickup and Delivery

252 days ago

Cancel order X hours before pickup

Customers can now cancel a pickup through the customer app. This can be cancelled X amount of hours before the pickup, depending on what you have set in the Pickup and Delivery settings.

253 days ago

Convert loyalty points to credit in the customer app

Customers that have downloaded the customer app can view their loyalty points. They can also convert their loyalty points to credit.

257 days ago

Barcode on Driver app receipt

Barcodes will now print out on the driver app receipt. This will be compatible with Star portable printers.

This barcode can also be scanned to find orders in CleanCloud.

258 days ago

Pre-fill Washer/Dryer notes from Order Notes

You can now pre-fill Washer/Dryer notes.

To toggle this on/off you will need to go to Settings > Washers and Dryers > Pre-Fill Notes from Order Notes

259 days ago

Block pay with saved card when order value is 0

You will be unable to submit an order with saved cards when the order value is equal to 0.

This applies to Evo, Clearent and Stripe saved cards within CleanCloud.

261 days ago

Staff Hours update

Staff Hours export

You can now export your staff hours in Settings > Metrics > Data Export


Staff Filter

You can now filter by the staff member on the staff hours section in Metrics.

262 days ago

Plant Mode ID/Text search

In Plant Mode using the ID/Text Search will also search the Misc page if it has been made active.

263 days ago

Plant Updates

We have now improved the Heat seal scanning within Plant mode.

You can now select an alternative scanning option for Heat seals, instead of updating the status, you can scan to find an order.

265 days ago

Customer QR barcode

You will now be able to scan the customers QR code from the app.

This will bring up the customer summary box enabling you to see all of their current orders.

267 days ago

Delete customers subscription

You can now delete a customers subscription.

To do this go to Settings > Pickup and Delivery > Customer Subscriptions > View Subscribers > Delete.

268 days ago

View payment type in Metrics

When going to Settings > Metrics > Revenue you can now view a breakdown of the card payment type.

E.g. Clearent saved card, Clearent terminal

268 days ago

Heat seal Workflow improvements

CleanCloud has improved the way in which the require Heat seal feature works.

You now have the option to choose between a new or existing tag, which will work with both permanent and temporary tags.

You can also 'skip until next order' should you not have time to detail, or don't require a Heat seal.


269 days ago

View full list of garment barcode IDs

When submitting a new order where there are HeatSeal barcodes, you can now view the barcodes that belong to each garment.

A 'View All' button will appear when the order has been submitted.

270 days ago

Heatseal scanning

Heat Seal scanning workflow has now been improved.

When scanning a garments barcode into edit item notes, CleanCloud will check to if a barcode already exists. Should it exist then it will automatically move to the next garment, should it not exist then it will automatically select the 'new' tick box and move onto the next garment for you to scan.

272 days ago

Pre fill first name for SMS and Email

When sending an email or SMS to a customer, their first name will pre fill in CleanCloud.

274 days ago

Improved customer pop up

CleanCloud has improved the functions available for the customer pop up.

You can now do the following:

  • Edit customer
  • Send Email
  • Send SMS

277 days ago

Promo carousel for customer app

CleanCloud has now introduced a promo carousel for the customer app.

The promos can be set up via Settings > Admin > Discounts.

Here you will be able to preview how the carousel will look, alongside being able to add images, text, choosing background and text colour.

281 days ago

Upcharge update

CleanCloud has improved the way in which upcharges now work.

You can now assign upcharges to a particular set of products or to whole sections.

Once created these upcharges cannot be edited.

284 days ago

Plant Production Dashboard

CleanCloud has added a new production dashboard on the Plant Page.

To access this go to Settings > Plant > Click on the graph icon.

Here you will be able to see an overview of the following -


  • Breakdown of top items to clean (by piece and quantity)
  • Due today
  • Due tomorrow
  • Overdue
  • Cleaned today

288 days ago

Auto Charge orders

You can now auto charge customers within CleanCloud. The charge will take place when orders are being moved from the Clean to Ready page.

This will allow you to charge through the following options :

  • For all unpaid order
  • Only pickup and delivery orders with a saved card

This can be set through Settings > Admin > Payments > Auto Charge Saved Card When Order Cleaned

290 days ago

Review feature translations

The review feature now supports French, Italian and Spanish

291 days ago

Track folding in your Wash Dry Fold

We have a now added a folding section to the Machines and Wash Dry Fold page.

This can be enabled through Settings > Admin > Washers and Dryers > Track Folding of orders

You can also define the default action to be taken when the folding is complete.

292 days ago

Ask for Color, Brand Pattern options on Heat seal required popup

You can now add Colour, brand and pattern options on the Heat Seal Required setting.

In order to enable brand and pattern options you will need to do this in Settings > Admin > New Order Page

295 days ago

Payment pop up box

We have redesigned the pop up box at the time of payment.

296 days ago

MetalProgetti Barcode on Bagger

You can now send a custom barcode to the MetalProgetti bagger. This will print a barcode on the bagger label, which you will be able to scan with CleanCloud POS.

298 days ago

API Updates

We have updated our APIs. There is a new endpoint by which you can convert loyalty points to credit.

299 days ago

Filter by payment type

You can now filter by specific card payments within CleanCloud. This will allow you to see payments by Clearent (Saved Card) , Clearent (Terminal), PaymentSense, Stripe

This can be viewed via the following settings:

Settings > Search > Payments > Payment type

303 days ago

Product discounts

You can now set up discounts on a product level in the POS.

This will allow you to set up discounts for specific items/sections, during a specific time range and date range. You will also be able to select whether these discounts will apply to pickup and delivery and business accounts as well.

To set this up, you will need to go to Settings > Admin > Discounts > Product Discount Rules

303 days ago

Business price lists and discounts on repeat pickups

Business price lists and discounts will now be applied to repeat pick ups set up in the system.

304 days ago

Review Module

We have introduced a new review module that will allow your customers to leave a review on Google, Facebook or Yelp.

Customers will be sent an email, SMS or Push notification with a link, which will take them through to say if they had a positive experience or not.

Should they click 'Yes' they will be able to select the platform on which they want to leave a review. Should they select 'No' they can leave their review for you to look at internally and take the necessary action.

To change the settings for this feature you will need to go to Settings > Marketing > Reviews


306 days ago

Smart Search box

We have now introduced a smart search box to the POS.

You can search for any customer in the search bar in the top right hand corner. A pop up box will then appear which will show you information on the customer.

This includes -

  • Orders on the clean page
  • Orders on the ready page
  • Customer discounts
  • Customer loyalty points
  • Creation of a new order


308 days ago

Wash and Fold updates

Auto mark orders as cleaned

There are now three different options to choose from when selecting the 'Empty Dryer' button. This can be edited in Settings->Admin->Washers and Dryers The options are as follows -

1) Don't mark order cleaned

2) Prompt for confirmation each time

3) Automatically mark order as cleaned


Automatically suggest machine ID when send to washer/dryer

You will no longer have to manually input a machine ID.the lowest available machine ID will be preselected and other machines are available in the dropdown.

Machines that are already in use will be shown at the bottom of the list should the user want to override.


Send multiple orders from Machine to Dryer on Machines Page

You can now batch select orders that are in the machine to send them to the dryers.

310 days ago

Email all customers about Pickup and Delivery

If you use the pickup and delivery feature, you can now send out an email to your customers to inform them that you offer this service.

To do this go to Settings > Pickup and Delivery > General Settings > Send Email to All Customers

312 days ago

Delete button on modify quantity

You can now delete an item from the basket on the new order page.

To do this, click on the pencil to edit the quantity of the item, a pop up box will then appear enabling you to click delete.

314 days ago

Button width

You can now adjust the width of the product buttons on the new order page.

To do this, you will need to go to Settings > Products > New Order Page > Product Button Width

You can select from, Narrow, Default and Wide.

317 days ago

Icons update

You can now add any sized image when uploading custom icons in CleanCloud.

These icons will automatically resize when uploading.

319 days ago

QuickSort full automation for 24/7 Kiosk

Full automation means staff can barcode scan the order receipt barcode, then scan the slot on the QuickSort conveyor. This will automatically update CleanCloud, assigning the Kiosk Slot, and it will update the order as cleaned (moving it to the READY page) and notify the customer. The customer notification will have the slot number and PIN, as well as their QR code. 

When customer picks up from the 24/7 Kiosk the order will automatically move from READY page to completed in CleanCloud.

321 days ago

Background colour on items

The background colour of items changes when hovering over them on the new order page.

323 days ago

Exempt upcharges from tax 3

Upcharges can now be exempt from tax 3 within the system.

325 days ago

Edit inventory products

You can now edit inventory products within the system.

The barcode alongside the email alert threshold can both be edited.

To do this, you will need to go to Settings > Products > Inventory

326 days ago

Improved Add a New Customer

If you search for a customer by name or phone number and nothing appears for them, when you click the Add Customer button and the phone number / customer name will auto populate the Add Customer box for you.


327 days ago

Cash up update

We have now improved the way in which Cash up works in the system.

You can now view the following on the cash ups page

  • All orders that cash was taken for
  • Pay outs
  • Pay ins
  • Cash to bank


329 days ago

Laundroworks integration

CleanCloud now has the ability to integrate with Laundroworks.

In order to integrate, you will need to go to Settings > Printers > Laundry Cards > Laundroworks

Once your credentials have been entered, the integration will be complete.

330 days ago

Batch Ready Unload

You can now batch ready unload to MetalProggeti BAM.

331 days ago

Resend to Assembly conveyor button

We have now added a resend to assembly conveyor button to plant mode. This will work with both QuickSort and MetalProggeti.

333 days ago

API Updates

We have made the following updates to the API documentation.

  • Route ID on API getOrders.
  • dateFrom and dateTo on API getOrders

335 days ago

Price Adjustment Update

You can now adjust the price of a product using three different methods.

  • Unit price
  • New price
  • Price editor


339 days ago

Ability to edit upcharges in the basket

You can now modify individual upcharges that are added to the basket.

Once the upcharge is added, click edit on the upcharge and you can modify the price.


340 days ago

Garment details appear on one time barcodes

If you have a TSC/Zebra one time tag printer, you now have the ability to see garment details alongside product notes such as stains on the tag.


344 days ago

Link business accounts across several stores

When creating a new store, you can now link business accounts across your new stores.

You will need to select, 'link customers and business accounts' in multi store.

344 days ago

Split tickets

We have now introduced Split tickets feature to the system.

You can now split orders based on the following factors:

  1. Split by piece count
  2. Split by section
  3. Split by both of the above.


This can be set up in the admin settings through Settings > Admin > New order page > Split Ticket Every X Pieces

(0 for no limit)/ Split Tickets by Section

346 days ago

MetalProggeti 24/7 Kiosk

We now offer support for MetalProggeti 24/7 Kiosk support. If you use the Kiosk, this can be integrated with CleanCloud

348 days ago

Consolidated orders report

You can now view a report on the system that will you show you the number of orders, pieces and revenue generated, per store on a given date.

This can be pulled from the data export section in Metrics

348 days ago

Add customer QR code to ready email

You can now add a QR code to your email notifications when an order is ready.

This will be a good tool for customers using a Winnsen locker integration, the unique QR code will allow them to pick up their items using it.

This can be switched on in Settings > Admin > Notifications > Emails

352 days ago

Driver Report

Once an order has been assigned to a driver who is taking orders from store to plant, you can print out a report that shows you all orders the driver should be bringing.

You can pull this report from Settings > Metrics > Data export.


355 days ago

Custom Product updates

Custom Products, Photo and Barcode shown in each section

All sections added into the system will now have the product, photo and barcode options shown and will not be limited to just your first section.


Custom products can be added in any section and assigned to any

When creating a custom product, you can now create it in any given section and then assign it to a different section.


Unlimited custom products

Previously there was a limit of 8 custom products, this is now unlimited.


357 days ago

Edit paid orders permission

You can now control whether each staff member is allowed to edit a paid order or not.

To do this, go to Settings > Users > Edit > Edit paid orders

359 days ago

Customer App addresses

We have now improved the way in which your customers input their address on the customer app.

When customers input their address, a pop up appears with autocomplete.



363 days ago

Print button in Plant Mode

If you have plant mode access, you can now print a full receipt from selected pages within it.

You will need to ensure that 'printer 1' is set up for plant.


365 days ago

Customer App Search Functionality

In the customer app, your customers can now search for products, without having to know which section they belong in.

When creating a new order, they can use the search bar functionality at the top of the page.

373 days ago

Parent product support in customer app

Parent products setup in your POS are now reflected within the customer app.

Click on a parent product will pop up options for the customer allowing them to select products within it.

380 days ago

MetalProggeti BAM (In Store)

You can now receive rack locations, after items have been loaded onto the conveyor.

This will enable you to see the rack location on the ready page in CleanCloud.

383 days ago

STC Pay Integration

CleanCloud is now integrated with STC Pay.

This will allow your customers to use the STC wallet in order to make payments for their orders.

386 days ago

Barcode duplicate check

We have now added a duplicate checker in order to avoid the same barcode being scanned twice to an order. If it is scanned twice, a message will pop up on the system.


388 days ago

API support for Parent/Child products

In our API documentation, there is now support for Parent and Child product set ups. This can be found under API > getProducts

389 days ago

Export Data for Multiple Stores

You can now export data for a set of multiple stores or any groups created within the system.


To do this, go to Settings > Metrics > Data Export.

391 days ago

Disable order edits and deletions

You can now prevent orders within a particular time frame from being edited or deleted. To do this you will need to go to Settings > Admin > Disable Order’s Edit and Deletion During the Selected Time Frame



392 days ago

Reprint Barcode Tags

You can now reprint your barcode tags on the Clean Page in the system.

Please note a barcode printer will need to be enable in order for this option to appear.


394 days ago

Fascard/LaundryCard reconnect station button

Should your connection expire on the system, you can now reconnect it.

To do this, go to Settings > Printers > Laundry Cards > Reconnect station.


402 days ago

Business Accounts Update

You can now add a variety of different settings to your business accounts that are created. This includes the following:

  1. Set default payment method.
  2. Set default price list (This will be automatically adjusted on a customer when assigning them to a business account)
  3. Set default discount


In order to view these options go to Settings > Admin > Business accounts



404 days ago

View Driver Tips

You are now able to see the tips that need to be given to each driver for your store.

To view this, go to Settings > Metrics > Driver Statistics



407 days ago

Payment date on order details page

You can now view when a payment was taken including date, time and the attendant that took the payment, through order search history.

In order to view this go to Settings > Search > Orders

Once you have found the relevant order, you will find this information under 'Paid'


409 days ago

Customer App Updates

Full name prompt

The customer will now be asked to enter their full name when signing up in the app


Customer preferences selection now available in the app

Customer can now select their preferences within the app alongside the web booking tool.


Apple ID sign in

Customers can now also sign up using their Apple ID.

412 days ago

Push Notifications for iOS and Android

You can now send push notifications to your customers that use the iOS or Android customer app. You will need to purchase credits in order to send these out to your customers.

To do this, go to Settings > Admin > Notifications


413 days ago

Email All Customers about Contactless orders

You can now inform your customers if you are offering contactless orders in store.

To do this go to Settings > Admin > Store Settings


414 days ago

Select Active Products for a Price List

You can now select which products are active on a price list.


To do this go to Settings > Products and select the price list from the drop down menu. You then need to click on the blue pencil icon to edit the product, a pop up will appear with a switch to make the product active or inactivate.


Products will be active on a new price list as standard so you will need to deactivate them individually.

416 days ago

Improved Notification Controls

You now have much more control over your order notifications, you can adjust the settings by going to Settings > Admin > Notifications.

This now Includes:

  • Choose which notifications are on and off
  • Turn email reminders on and off


420 days ago

Print Order IDs and Rack Number from New Order Page

You can now print Order IDs and rack number from the New Order Page on receipt printer so staff have the information on paper when fetching orders from rack for customer collections.

422 days ago

Metalprogetti 24/7 Kiosk Support

You can now use Metalprogetti's 24/7 Kiosk in your store.

This can be activated from Settings > Admin > Assembly.

Once activated, customer notifications will include a code that allows them to retrieve their order from the Metalprogetti kiosk.

423 days ago

Send Bulk Email Marketing Tool

You can now send out bulk marketing emails directly from your CleanCloud account as you have previously been able to do with SMS marketing messages.

The Settings > SMS page has now changed to Settings > Marketing

Send Marketing Campaign allows you to select Email / SMS from the drop down menu.

The same filter options apply to both SMS and Email marketing campaigns.

423 days ago

Metalprogetti Auto Bagger Support

We now support the Auto Bagger for Metalprogetti. If you are using barcode workflow then when you Add/Edit products in CleanCloud you can now also define what the Auto bagger will do if you have a Metalprogetti.

Options include;

  • Bag
  • No Bag
  • Request Short Bag

424 days ago

Metalprogetti BAM Unload Button

There is now a button in Plant mode on the DELIVER TO STORE page that will unload all completed orders if you have a Metalprogetti BAM unload conveyor setup.

427 days ago

Pay All Orders Checkbox and Batch Ready Pay Support for PaymentSense Integration

Accounts integrated with PaymentSense now have a pay all orders checkbox and the ability to make payments by batch ready.

435 days ago

Pay Now Button for Customer App

We have added a Pay Now button to the order section of the Customer App to make it easier for customers to pay for their order. If the customer doesn't already have a saved card in your system this button will prompt them to enter their card details.

436 days ago

IP Restriction for Non-Admin Users Login

You can now restrict the IP address that non-admin users can login from, this would prevent your users from logging in from an IP address outside of the store.

This restriction will not prevent the admin for the account logging in from other IP addresses.

To adjust this setting go to Settings > Admin > Store Settings > "Restrict Staff Access to These IP Addresses:Separate using comma if multiple" and enter the IP address for the store and any other IP address that you are happy to have your users access the system from.


438 days ago

Order Ready Notification Sent Once All Orders for a Customer are Ready

We have now added a setting that only send the order ready notification to a customer once all of their orders for that day have been marked as cleaned.

You can activate this setting by going to Settings > Admin > Notifications.

438 days ago

TSC and Zebra One Time Use Tags with Barcodes

We can now print TSC and Zebra one time tags with barcodes. This will print one time tags with barcodes and information about the garment and order.

These barcodes can be scanned and used with MetalProgetti, QuickSort, and CleanCloud's assisted assembly mode.

The label now also shows X of Y garments. So if there are 5 garments, the first tag will have 1/5, the second will have 2/5 etc.

You can activate this by going to Settings > Printers > Heat Seals and setting the printer manufacturer to "TSC / Zebra (one time tags)".

438 days ago

Enter Rack Mode from Ready Page

You can now enter rack mode from the Ready page to quickly assign order IDs to rack locations.

The conveyor or assisted assembly will automatically move the order from Clean > Ready once all garments are assembled.

This allows you to then rack the orders, take them from the conveyor/assembly location and assign them a storage rack location.

Once the popup is visible you should be able to scan the order receipt barcode, then scan the rack location barcode.

439 days ago

Support for MetalProgetti BAM Storage Conveyor in Store

We now support the MetalProgetti BAM storage conveyor in store, this includes the ability for fetching the order from conveyor when the order is completed.

440 days ago

Re-print Barcode Tags

There is now a "Print Barcodes" button to re-print your barcode tags when placing or editing an order.

441 days ago

Display Promotional In Customer App and Booking Tool

You can now have a promotional message displayed for customers to see when they are placing orders.


To enter this promotional message go to Settings > Admin > App > General Settings and scroll down to "Promotional Text to Show Logged In Customers"

441 days ago

Multi Store Group Feature

A Groups feature has been added to the Multi Store section which allows you to do the follow;

- Create groups across three tiers.

- Assign stores to groups.

- Edit stores basic information and edit group information.

To access this go to Settings > Admin > Multi Store and scroll down to groups, you will need to click on the "Add Group" button.

442 days ago

Improved Metalprogetti Support

We have added the following features to the Metalprogetti integration with CleanCloud;


Metalprogetti in Plant, define unload location from conveyor for a store

We now have the ability to control which unload points garments will come off from the conveyor. This is determined by store ID, so some store IDs will go to unload point 1, some to point 2 etc.

We combine this with the ability to control which printer it uses when it prints receipt.

This is currently manually setup by a developer, so please contact support for more information.


Automatically print full receipt when order unloaded from MetalProgetti in the Plant


Support for 2 or more printers with Metalprogetti in Plant

Allows for separate printers at each unload location from the same Metalprogetti conveyor, or separate printers for each Metalprogetti conveyor.

You can specify the details of each printer by going to Settings->Admin->Plant.


442 days ago

Order Delivered Notification Sent when Order Marked as Delivered on the Driver App

Now when your driver marks an order as delivered from the driver app this will send a notification to the customer that their order has been delivered, previously this only happened when orders were marked from the POS.

To change the notification setting go to Settings->Admin->Notifications and activate "Send Notification If delivery order is marked as delivered".

443 days ago

View Order History From Customer Profile

When clicking on a customer profile, in the pop up you can now see a "View All" button next to the orders count. This allows you to quickly see all of a customers orders.


This can be accessed by clicking on STATS when searching for a customer.

443 days ago

More Times Added When Sending Orders to Washer/Dryer

We have now added 15, 20 and 25 minute time options when sending an order to a washer or dryer.

444 days ago

GPS Co-ordinates in Customer App

You can allow customer to set their GPS location for pickup and delivery, to activate this go to Settings > Admin > App > Address Options.

447 days ago

Control Default Notify Method for Customer App and Driver App Orders

You can now control the default notification method for customer orders placed on the customer and driver apps.


To adjust this setting go to Settings > Admin > App > Notification Settings.

451 days ago

Heat Seal Import Tool

You can now bulk import a list of yoour heat seal barcode IDs.


To do this go to https://cleancloudapp.com/import and scroll down to the Heat Seal Import.


You will need to download and use the template provided on the page.

You can enter either customer ID or customer name. If customer name is used, CleanCloud will try to find the ID of the customer from the customer database.

454 days ago

Charge Saved Card API

We have now added API to allow to charge a customers saved card for an order. For details please see the links below:

https://cleancloudapp.com/api/chargeCard


API Instructions here:

https://cleancloudapp.com/api#card-charge

457 days ago

FAQ Section Added to Free Hosted Website

You can now add a Frequently Asked Questions section to your Free Hosted Website through CleanCloud.

To add your FAQ section go to Settings > Admin > Website and scroll down to the Frequently Asked Questions settings. You can then add your FAQs and click "Show Section".

458 days ago

Google Analytics Website Template Integration

You are now able to integrate Google Analytics into your CleanCloud website through the Website Template Tool.

To integrate this go to Settings > Admin > Website and enter your "Google Analytics Site ID" under "Integrations".

For more information on Google Analytics and creating a site ID please click HERE.

458 days ago

Choose a Price List to Show on Free Hosted Website

You can now select which price list is shown on your Free Hosted Website through CleanCloud.

To add the Price List page go to Settings > Admin > Website and scroll down to Price List Page settings.

You can then enter the information you want to appear on that page, select your preferred price list from the drop down menu and activate the page on your hosted website by clicking on "Show Page".

458 days ago

Updates to Free Hosted Website Tool

We have made a number of updates an added new features to our free hosted website tool;


"Get directions" button on footer and contact page

There is now a clickable link to get directions to store with Google Maps on the footer and contact page of the website.


Favicon for customer website now uses store logo.

The favicon shows on the browser tab of the website and now uses your company logo. This requires the uploaded logo to be a .png.


Add icons to show available services

There are now a number of different icons that show the services available in your store.


Add testimonial / review source and show icon - Yelp / Google / Facebook

You can now ad the source for your testimonials/reviews and this will show the icon for each platform.


Improved price list layout

Price list now shows as multiple columns rather than just one.


These features can be accessed by going to Settings > Admin > Website.


462 days ago

Retail Only Section

You can now create a retail only section on the New Order Page. Any products in this section will automatically have the retail switch activated so will not move to the Clean page, it will also not allow you to add items from other sections.


To activate this go to Settings > Products > Sections and click the "Retail" switch next to the relevant section. You may need to add a Retail section first by clicking on the Add Section button.

465 days ago

Set Heat Seal Barcode Length and First Digit

You can now set heat seal barcode length and first digit by going to Settings > Printers > Heat Seals.


This allows you to get started with using heat seal barcodes without having to ask for a developer to set this up for you.


Please note when using pre-printed barcodes they must be 8,10 or 12 digits long and cannot start with a 0.

466 days ago

Different Turnaround Times per Route

You can now have different turnaround times for each of your pickup and delivery routes.

To adjust the turnaround times per route go to Settings > Admin > App > Routes and click on "Custom Turnaround Time".

You will need to have more than one route, your default turnaround time will apply to Route 0.

470 days ago

Confirm Repeat Pickup Via SMS

There is now an option to set up SMS confirmation for repeat pickups. Instead of the system creating an order for the pickup automatically 24 hours before it is scheduled the system will send an SMS message to the customer asking for confirmation that they still require the pickup. You can select how far in advance the customer receives the SMS.


The customer will need to respond "YES" to the SMS for the system to create the pickup order, they will then receive an SMS message confirming pickup.


To set up SMS confirmation when creating a repeat pick up select this option from the "Type" drop down menu and enter the amount of days in advance you want to send the SMS.


This is currently limited to US, UK, Australia and Canada. However we may be able to add support for your country if you request it.


Note that you will be charged up to 3 SMS credits each time if you do not have your own phone number with CleanCloud, or up to 2 SMS credits if you have your own custom number.


472 days ago

Set Custom Colors for the New Booking Tool

At the bottom of the Embed Your Store section there is now a section called Theme Your Store. This allows you to set custom colors for the most common parts of the web app.

To access this go to; Settings > Admin > Pickup and Delivery > Embed Your Store.

472 days ago

Change Price List for Subscription Customers

When adding a subscription you can now select a price list, any customer that is signed up for your subscription will automatically be assigned to the price list.


To add a subscription go to Settings > Admin > App > Customer Subscriptions. For more information on subscriptions click HERE.

476 days ago

Cash Up Revenue User Permissions

You can now choose which of your users/members of staff can see Expected Cash and Variance on the cash up page.


To adjust this go to Settings > Users and click on the blue pencil icon to adjust a users access.

478 days ago

Allow Pickups from 24 Hours

Under Pick up and Delivery options in your App settings you now have the option to allow pickups from 24 hours rather than +1 day. You will need to be using the latest version of the IOS/Android customer app and the new booking tool for this to work.


To adjust this setting go to Settings > Admin > App > Pickup / Delivery Options and select 24 hours on the "Allow Pickups From" drop down menu.

480 days ago

Multiple Station Quicksort Update

The system now checks every 3 minutes in the background, from the main station, to see if there are any new items to send to the conveyor.

482 days ago

Updated Web Booking Tool

Our web booking tool has now been updated to look and function like our customer app.


To embed the new booking tool on to your website go to; Settings > Admin > App > Embed Your Store and copy and paste the HTML code into your website builder.

482 days ago

New Metrics Page

We have completely updated our Metrics page to make it easier to navigate and give much more information to you as a business owner.

New features include:

  • If you have multiple stores up to 10 can be viewed at once
  • Left navigation bar
  • Easier to work out tax
  • Date range picker


For a video walkthrough of the new Metrics page please click HERE.

482 days ago

Customer Birthday Added to Customer Export

Columns "Birthday Month" and "Birthday Day" have now been added to the Customer Export file.

490 days ago

Managing Repeat Pickups

Customers existing repeat pickups now show in the POS on the New Order Page when you add a new repeat order, giving you the option to delete the previous repeat pickup.

This now also allows you to add multiple repeat pickups for the same customer in a 7 day span.

491 days ago

Geofence Updates

The Following updates have been made for adding/adjusting the geofence of your routes;

  • Geofence loads in a popup rather than a separate page. When you save the geofence you will no longer lose your place in the app page.
  • When editing or viewing geofence, it will centre the map on the geofence and automatically change the zoom level based on geofence size.
  • When editing geofence, it will show you the current geofence, and give you the option to move around the current one, rather than have to draw a new one from scratch. If you want to redraw, you can press the reset button then draw.
  • Once you've drawn the geofence, you can still move the pointers around to fine tune the geofence.

To adjust your routes go to; Settings > Admin > App > Routes.


491 days ago

Order Edit History on Ready Page

You can now view the order edit history on the Ready page.

To activate this setting go to; Settings > Admin > Ready Page and and select "Show Order Edit History"



493 days ago

Hotel Guest Name and Room Number

When editing a customer profile you can now mark them as a Hotel Guest.

When adding a new order for a hotel guest customer a pop up will appear to enter the Guest Name and Room Number.

499 days ago

Barcodes on Epson U220 Tags

If you are using an Epson U220 Printer you can now print barcodes on your tags.

This allows you to use paper tags with conveyors like QuickSort/Metalprogetti, similar to how heat seal barcodes are used.

To activate this go to; Settings > Printers > Heat Seals and select Epson U220 as the Printer Manufacturer / Type.

500 days ago

Referral Scheme

With our new referral scheme you can earn rewards for recommending CleanCloud to new business customers.


You can earn 1 month free for the person you refer. The new store also earns 1 month free.


Your personal referral link can be accessed from Settings->Admin->Earn Rewards

506 days ago

Customer Subscriptions

If you are integrated with Stripe or Clearent you can now add subscriptions for your customers to select through the customer app.


To add subscriptions go to Settings > Admin > App > Customer Subscriptions.


Please see the link below for more details on adding subscriptions;


https://cleansupport.zendesk.com/hc/en-us/articles/360006624597-Customer-Subscriptions

512 days ago

Tax Exemption on Customer Accounts

When adding or editing customer accounts you can now specify if they are exempt from each of your taxes if you have more than one tax.


Previously you could only choose if the customer was fully tax exempt of not.

512 days ago

Custom Store ID for Barcodes on Order Receipt

You can now set a custom store ID for the barcodes on the order receipt, this is useful when you have multiple stores being scanned at one plant.


To access this go to; Settings > Admin > Plant / Factory Settings.


We recommend using 3 digits, the first digit should not be a 0.

520 days ago

Claiming Customer Accounts on the App

Your customers can now claim their account created on your POS system via the customer app by using the forgotten password function.


They will receive a reset password link via email which will allow them to add a new password and log in to their account on the app.

520 days ago

Weight Pop-up Added for Laundry by Weight Products

All Laundry by Weight products now bring up a pop-up window to add weight regardless of whether a scale is being used.

520 days ago

Separate Laundry Line Items for Each Laundry Bag

Each laundry bag now creates a separate line when weighed under the Laundry by Weight product on the order.

520 days ago

Multi Store Page

On the new Multi Store page you can see a list of your stores using CleanCloud and add additional stores quickly and easily by clicking on the blue "Add Store" button.


To access this page go to; Settings > Admin > Multi Store.


Please note that there is an additional charge for each new store added.

520 days ago

Adding Customer Name to Machines Page

When assigning orders to a machine from the Clean page the customer name will now show on the Machines page.

521 days ago

Grouping Sections

You can now group sections together to prevent items from sections that are not grouped being added to orders.


To activate this setting go to Settings>Admin>Store Settings and scroll down to the setting "Activate Section Groups for New Orders" make sure this is activated and click the green Update button.


To group sections together go to Settings>Products>Sections and click on one of the blue "Choose Sections" buttons.


For more information please see the help desk article below;


https://cleansupport.zendesk.com/hc/en-us/articles/360006602698-Grouping-Sections

526 days ago

Flag Orders Edited in Plant and Store

Orders on the Ready page will now be highlighted blue is they have been edited from the store or plant view.


There is also a note showing that the order has been adjusted.

527 days ago

Delete Station Button

You can now delete stations by going to Settings> Printer Settings and clicking on the blue pencil icon next to the station drop down menu.


There you will see a red delete station button.

527 days ago

Select Which Stores use a Price List

If you have multiple stores using CleanCloud you can select which stores can use a specific price list.


To adjust this go to; Settings > Products and select a price list from the drop down menu (or add a new price list, for more information on how to do this please click here.).


Once the price list is selected scroll down to the bottom of the page, you will see a "Choose Stores" button. You can then select the stores that you want to use this price list, all stores will be able to use a price list as default.

528 days ago

Edit Station Name

You can now edit the name of your stations by going to Settings> Printer Settings and clicking on the blue pencil icon next to the station drop down menu.


This will bring up a section for you to edit your station name.

532 days ago

Warning Messages for Adding New Barcode ID that Already Exist on System

When adding a pre-printed heat seal barcode, if the New tag box is checked the system will check to see if the barcode has been used previously.


If the barcode has previously been used a pop-up warning will appear to reduce the chance of staff error.

532 days ago

Assigning Orders to a Machine Requires Cash Drawer Payout

You can now activate a setting that requires a cash drawer payout when assigning an order to a machine.


To activate this go to; Settings > Admin > Washers and Dryers.

532 days ago

Machines Page Added

We now have a Machines page where you can send Wash-Dry-Fold orders into washing machines and dryers, and track what is in each machine. You can send orders to machines from the Clean page by clicking on the blue machine icon.


Activate this page go to; Settings > Admin > Washers and Dryers and switch on the settings "Assign Orders to Washers and Dryers".

534 days ago

Heat Seal Barcode Warning

When an item with a heat seal barcode is added to a customer order on the New Order page a warning will pop up notifying the user if this barcode is associated with an item for a different customer than the customer selected.


The item will still be added to the order but this gives the user the opportunity to double check that the correct customer is selected.

535 days ago

Washers and Dryers Page Added

You can now add your washers and dryers to CleanCloud. This new feature allows you to keep track of maintenance and log repairs for all of your washers and dryers.


To access this page go to; Settings>Admin Settings>Washers and Dryers.


For more information please see the link below;


https://cleansupport.zendesk.com/hc/en-us/articles/360005778337-Washers-and-Dryers

540 days ago

Checkout.com Integration with New Customer App

Checkout.com is now integrated with our new customer app.

540 days ago

Improved Popup for Parent Products

The parent product popup has been improved so that the fade no longer covers the whole screen. This means the fixed bars at the bottom are still accessible when selecting child products.

546 days ago

Section Rows

You can now have your Sections on the New Order page split between multiple rows to help prevent overlapping of the Section tabs and make the layout clearer.


To access this setting go to Settings> Admin> New Order Page and scroll down to the setting "Section tab row amount".

548 days ago

Search Garment ID in Plant Mode

You can now search for garment ID on in the search bar in Plant Mode.


Searching a garment ID will highlight the last order including the garment with that ID.

550 days ago

Save Brand with Heat Seal

The clothing brand is now saved with the heat seal barcode. Please see the link below for more information on using heat seal barcodes in your store workflow.


https://cleansupport.zendesk.com/hc/en-us/sections/360000621972-Heat-Seal-Barcodes

550 days ago

Multi-store Login

If you have multiple stores with CleanCloud you can now switch between connected stores easily, all connected stores appear in a drop down menu on the clock in window.

555 days ago

Clearent Payment Link in Email Notifications

Notification emails sent to your customers now include a payment link they can use to pay with a saved Clearent card.

560 days ago

Print from Driver App

You can now use Star portable bluetooth printers, like the Star SM-S230i to print receipts from CleanCloud's Driver App. This can help your drivers quickly print something for the customer, or print a receipt to put with a customer's bag ready for the store to process.

561 days ago

Filter Customer Search by Price List

When searching for customers you can now filter the search by price lists.


Go to Search and select Customer as the search option from the top dropdown menu. You will then see Price List as a search filter.

562 days ago

Change Navigation on the Driver App

Our Driver App integrates with Google Maps, Apple Maps and Waze. 

You will be able to change your navigation tool preference by following these steps: 


  1. Log in to your Driver App
  2. Click on the menu icon in the top left (3 lines)
  3. Click on Settings
  4. Next to maps, select the navigation tool you wish to use
  5. Click on the blue update button 

564 days ago

Print Full Receipt from Plant Assembly

You can now print a full receipt when printing from plant assembly.

564 days ago

Cash Receive Page

You can now confirm cash up amounts received for multiple stores from the new cash received page.


This is particularly useful for large multi-store businesses that want to confirm cash received from all stores.


To access this page go to; https://cleancloudapp.com/cash-receive.php


For more information and to have this feature activated for select user accounts please contact our Support team.

564 days ago

Rack # now shown in Plant on Cleaning and Deliver to Store Pages

When using assisted assembly the rack # is now displayed in Plant mode on the Cleaning and Deliver to Store pages.

570 days ago

Multiple Admin Emails

It is now possible to give multiple users Admin rights. Go to Settings > Users then Edit the user.

571 days ago

Empty Slot Button added to Plant and Store

You can now manually clear an individual assisted assembly rack slot in Store or Plant mode by using the Empty Slot Button and entering the rack number.

574 days ago

Hide Quick Drop option in POS

You can now switch off the Quick Drop feature on the New Order Page.


To do this go to; Settings>Admin Settings>New Order Page and scroll down to Enable Quick Drop Feature. Make sure the toggle is off (should be grey not blue).

575 days ago

Driver App Updates

  • Regularly check for new orders in background
  • Remove paid by cash option
  • Add Credit Card to any customer
  • Edit Customer Details
  • Add a Clearent saved card
  • Re-sort orders

575 days ago

Additions the Receipt Printed from Plant Mode with Assisted Assembly

The following additions have been made the the receipt printed from Plant with assisted assembly;


  • Customer Name
  • Pieces count
  • Barcode


579 days ago

iOS Customer App Update

The customer app was redesigned from the ground up for iOS to make all tasks easier for you as well as speedy performance improvements:


- Easier to find and select your default store

- Easier to select pickup and delivery dates

- Easier to select items for your order

- Easier to update your card information

- Easier to view order history and status

- Easier to create repeat pickups

- Easier to join a subscription

- Better multilingual support


More features and improvements to come soon.

581 days ago

Pay by Laundrycard/Fascard as a default payment method

You can now select Pay by Laundrycard/Fascard as a default payment method.


Go to Settings>Admin Settings>New Order Page>Default Payment Method and select from the dropdown menu.

585 days ago

OpenEdge token support with Clearent

CleanCloud now supports OpenEdge tokens with Clearent.

588 days ago

Add an Extra Page/Process to Plant

You can now add an extra page to Plant mode.


This can be enabled in Settings>Admin Settings>Plant/Factory Settings> Click on Add Extra Page then name the extra page (e.g Tailor).


You can assign user permissions for this page on Settings>Users.

591 days ago

Price Adjust from the Plant

The price adjust feature is useful if an item arrives at the plant but cannot be processed at the current price for various reasons (torn, needs extra cleaning etc). 


Click here for more information on how it works > https://cleansupport.zendesk.com/hc/en-us/articles/360004394398-Price-Adjust-from-the-Plant



593 days ago

Edit your store GPS coordinates

This will be useful for your customers to find your store easily on the new customer app.


You can find more information on how to do this here > https://cleansupport.zendesk.com/hc/en-us/articles/360004404277-Edit-your-store-GPS-coordinates

598 days ago

Android App Update!

The customer app was redesigned from the ground up to make all tasks easier for you as well as speedy performance improvements:


- Easier to find and select your default store

- Easier to select pickup and delivery dates

- Easier to select items for your order

- Easier to update your card information

- Easier to view order history and status

- Easier to create repeat pickups

- Easier to join a subscription

- Better multilingual support


More features to come soon, look out for more updates in the near future.


(The iOS update will follow shortly)

603 days ago

Run an Audit of What is on the Storage Rack

Running an audit of of what is on storage rack will allow you to check that all the orders appearing in the Ready page of your CleanCloud account are actually in your store.


It will allow you to see if any orders are missing, and the value of those orders.


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360004161337-Run-an-Audit-of-Orders-on-the-Ready-Page-

604 days ago

New QuickBooks Integration

You can now automatically link your QuickBooks account without us having to do anything on the support side. For you to link it, just press the green "Connect to QuickBooks" button on the Settings > Admin > Accounting Integration page.

Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your QuickBooks to CleanCloud.


Assigning customer a QuickBooks is now much easier. When you edit a customer account in CleanCloud, if you start typing the customer name in the QuickBooks ID field it will load a list of relevant customers from your QuickBooks account. Once you select the correct customer it will enter the correct ID into the field.


For more information click here > https://cleansupport.zendesk.com/hc/en-us/articles/360002085211-QuickBooks-Online-Integration

604 days ago

Metalprogetti Integration

You can now specify the priority of a garment on the conveyor, for instance have shirts first, pants second, jackets third etc.

You can also specify if you wish to send a garment to the conveyor or not.


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/sections/360000965278-Auto-Assembly-


605 days ago

Cash Up Improvements

We've made some changes to the way of doing Cash Ups on CleanCloud. This includes an important change to when you set aside cash from the register in the calculation. Now you set aside the cash after using the Notes and Coins calculator.

We also added new calculations like the expected cash at the time of cash up and the variance between the expected cash and the declared cash.


For a summary of changes please see our video https://soapbox.wistia.com/videos/Yu6WfM07tc

Or view updated Helpdesk instructions here: https://cleansupport.zendesk.com/hc/en-us/articles/360002085291

614 days ago

New User Permissions in the Plant

We have added new permissions for users in the Plant:


1) Which screens they can see in the Plant

2) Which actions they can take in the Plant when they try to update an order


You will only be able to set those permissions if you have the plant mode activated on your account.

616 days ago

Improved User Interface

After receiving your feedback, we have updated the user interface of the New Order page to help improve your workflow and make the process of placing order easier and faster!


You can watch this video, which goes over the changes > https://soapbox.wistia.com/videos/Ud1WhEXPSw

620 days ago

LaundryCard and FasCard Integration

We are excited to let you know that we now integrate with LaundryCard and FasCard!


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003741698-LaundryCard-and-FasCard-Integration

621 days ago

Require staff to enter starting cash amount at the beginning of their shift

You can require staff to enter the starting cash amount at the beginning of their shift. They won't be able to place a new order until they do so.


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003791137-Require-staff-to-enter-starting-cash-amount-at-the-beginning-of-their-shift

622 days ago

Improved flow for editing a paid order in the POS

When you edit a paid order, in the dropdown you will see the payment method used as well as the date of payment.


623 days ago

Support for charging legacy Stripe tokens with Clearent

This option allows you to use existing tokens when transferring from Stripe to Clearent.

You will still be able to charge customers using Stripe while you are in transition.

623 days ago

Add photos from the New Order Page

The photos button was moved to the first screen of the New Order page for faster photo adding.



624 days ago

Automatically print a summary of orders you send to the plant

When you give the bag to the driver going the the plant from the Clean Page, a summary of what is sent to the plant will automatically be printed on the receipt printer. 


You can find more information on how to send orders to the plant from this link > https://cleansupport.zendesk.com/hc/en-us/articles/360029515412-Send-An-Order-To-The-Plant

624 days ago

New API Endpoint

Possibility to use customer credit when creating an order.


https://cleancloudapp.com/api#order-create

625 days ago

Improved Product Import Tool

When importing your products to CleanCloud, you can now enter new fields in the template file:


ProductID (optional)

Parent

Child of

Prompt for heat seal

Extra Days

Conveyor slot space

Type

Cost Price

Tax Exempt

628 days ago

629 days ago

QuickSort now available in the plant

You will be able to activate this option from Settings > Admin > Assembly > QuickSort in Plant Active

630 days ago

Improved Quick Search

The quick search at the top right of your screen can now also be used to find orders if on Pickups page. Previously, it only found orders on Clean or Ready page.

631 days ago

LADAs 2019 Winner!

We are very excited to have won the Digital Impact award in the LADAs 2019!

632 days ago

Metalprogetti Integration

You can now determine how much of an assembly slot a product takes up in the plant. 


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360003422258-Determine-how-much-of-an-assembly-slot-a-product-needs

634 days ago

New API Endpoint

Ability for customers to reset their password


https://cleancloudapp.com/api#customer-password

638 days ago

Require Staff to Clock In at the Beginning of their Shift

You can now force staff to clock in if haven't already.

This can be set up from Settings > Admin > Store Settings > Force Staff to Clock In at Beginning of Shift

639 days ago

New User Permission

You can now decide wether or not you want to allow users to open the cash drawer.

644 days ago

Send Email Notification using API

The addOrder API has been updated with new options, including sendEmail if you wish to email your customers when you create the order.

If you don't want to automatically accept an order, but instead have your staff accept the order in CleanCloud POS, then you can now use the staffVerify option

645 days ago

New User Permission

You can now decide wether or not you want to allow users to edit the price lists of orders or customers.

647 days ago

Support for Waze in the Driver App

Our Driver App now supports Waze, along with Google Maps and Apple Maps

649 days ago

Arabic Support for the Star TSP100

We have now added Arabic support for the Star TSP100 receipt printer.

651 days ago

Support for Apple Maps in the Driver App

Our Driver App now supports Google Maps and Apple Maps.


Click here for more information on the App > https://cleansupport.zendesk.com/hc/en-us/articles/360002061152-Driver-App

652 days ago

New User Permission

You can now decide wether or not you want to allow users to edit printer settings.


655 days ago

Server migration

CleanCloud has moved the final parts of its infrastructure to AWS.


This brings better uptime, speed, security, redundancy and backups to all of our users

658 days ago

New Customer Case Studies

Read about our new customer case studies on our blog page. We speak with the owners of In a Snap Laundry Service and Ladybug Cleaners to find out how CleanCloud helped them grow their business.


cleancloudapp.com/blog



660 days ago

New User Permissions

We have added some new user permissions:


  • User permission to edit completed orders:

Without this permission, a user cannot edit an order that is completed (only accessible from the Search page)


  • User permission to edit an order in the plant:

Without this permission, a user cannot edit an order or mark it as cleaned from the POS while it is in Plant, unless the order is on Driver 2 or later

661 days ago

Ask for a customer's gender and birthday

You will now be able to specify a customer's gender and birthday.


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002714778-Add-a-cusotmer-s-gender-and-birthday

662 days ago

Dutch Support

CleanCloud is now fully available in Dutch!

667 days ago

MetalProgetti Support in Plant Mode

Support for using MetalProgetti auto assembly conveyors has been added to CleanCloud's Plant mode. Previously it was solely available in CleanCloud's Store mode.


This includes support for having multiple MetalProgetti conveyors in your Plant, and being able to automatically send garments from different stores to different assembly conveyors in the same Plant.

680 days ago

New API Endpoint

Add Credit Card to Customer Account


https://cleancloudapp.com/api#card-add



682 days ago

Require Heat Seal for a Product

You can now require for specific products to have a heat seal barcode associated when creating an order. 


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002532137-Require-Heat-Seal-for-a-Product-

688 days ago

New API Endpoint

Add Subscription to a Customer Account

https://cleancloudapp.com/api#subscription-add

689 days ago

Customer SMS and Email History

You can now view the email/SMS history for each customer.


Click here for more information

691 days ago

New API Endpoints

Use a promo code

https://cleancloudapp.com/api#promo-use


Get a customer's referral code and the referral bonuses

https://cleancloudapp.com/api#referral-get



695 days ago

2019 SaaS Awards Winner!

We are very excited to have been named the Best SaaS Product for Small Non-US Businesses in the 2019 SaaS Awards!


Click here for more information > http://www.laundryandcleaningnews.com/news/newscleancloud-named-2019-saas-awards-winner-7397954

699 days ago

New API Endpoints

View a list of available dates, times and available slots for pickup and delivery:

https://cleancloudapp.com/api#dates-get


View a list of existing repeat pickups for a customer:

https://cleancloudapp.com/api#repeat-pickup-get


Delete a particular repeat pickup for a customer:

https://cleancloudapp.com/api#repeat-pickup-delete


699 days ago

Strong Customer Authentication (SCA) Support

SCA support has been added to CleanCloud's customer apps. This currently applies to stores in the European Union.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

If the customer's bank requires a customer to provide verification when submitting their card details, the customer app will now prompt the customer to provide two-factor authentication.

706 days ago

Strong Customer Authentication (SCA) in CleanCloud POS

CleanCloud has worked closely with Stripe to bring SCA support into CleanCloud POS.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

When saving a customer's card or charging a customer's card in CleanCloud POS, their card details will now be processed to maximize the chance of success under the new EU regulations.

709 days ago

Mandarin Support

CleanCloud is now fully available in Mandarin!

712 days ago

CleanCloud Inbox

The CleanCloud Mailbox will allow you to see messages from your customers and reply to them. 

This feature will allow you to do that for emails, but also for SMS if you have a custom phone number with us. 


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002311377-Inbox

719 days ago

Korean Support

CleanCloud is now fully available in Korean!

721 days ago

Xero Partner Status

You can now automatically link your Xero account without us having to do anything on the support side. For you to link it, just press the big Connect to Xero button on the Settings->Accounting Integration page.


Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your Xero to CleanCloud.


722 days ago

CleanCloud has a new logo

CleanCloud's new logo is now live

725 days ago

731 days ago

Tracking Individual Garments in Store

Previously when you tracked garment status in the store from the Clean page the tracking would be grouped by product type like

Shirt x 2 Trousers x 3

Now there is another option which works with each individual item. So you check each item and can see its item notes and heat seal ID. When all items are marked as cleaned, the order goes green. When some are cleaned the order goes orange.

To activate it you will see there is now the extra option on Settings->Admin->Track Progress of Individual Garments.

734 days ago

Heat Seal Improvement, Customer Auto Assign

Now when you scan a heat seal barcode on the New Order page, it will now automatically select the customer associated with that barcode, as well as adding the item to the basket.

It will only do this if you have not already assigned a customer to the order. This allows for you to have the order assigned to a different customer if you wish to.

736 days ago

Multiple Routes in the Driver App

Does your driver sometimes want to cover multiple routes at one time in the driver app? Did they have to toggle back and forth trying to get their shift done?

We felt your pain.

In the driver app you can now select multiple routes at one time, and see all the orders in the feed.

No app update required, it's live for everyone.

742 days ago

Get Orders API Endpoint Added

getOrders (https://cleancloudapp.com/api#order-get) has been improved to allow you to filter your orders better. For example, you can now send a request to the API and get a list of orders that have been paid or not, or orders with a particular status (e.g. those awaiting clean).


This will allow you to build your own custom dashboards. You can then use the updateOrder endpoint to update an order if you like.

744 days ago

Splitting Tickets

When tracking individual items you can now select which items you would like to split into a new order if the items are running late.

This will create a new order for those items with new ready by date and email the customer if email on file.


This is possible in the store and the plant!

744 days ago

Clearent Payment Integration

With Clearent you can have a card terminal integration for in-store orders, as well as secure online storage of credit cards for charging customers with one click and handling online order payments.


Click here for more information on in-store payments and online payments.

764 days ago

Set A Repeat Delivery Date When Creating A New Order

There is now the 'Set Repeat Delivery Date' dropdown.

This means you can pre-set the delivery date when you create a repeat pickup.

779 days ago

Batch Action in Plant Mode

The Plant Mode now has batch action.

You can click on the IDs to highlight the rows blue; a box will pop up and the bottom right allowing you to perform an action on those highlighted rows.


781 days ago

Layout Change

Previously, you had to generate invoices under the Search page.


We now have separate "Search" and "Invoice" pages to make things clearer.


The invoice page is for your customer / business invoice needs.

Search is for searching customers, orders and payments

787 days ago

Filter in Plant Mode

Any text can be used to filter the table rows. Including searching the notes field, customer name, product name, order ID, or by section (for example searching for (L) will bring up laundry orders).


When you then press the "Update All" button, it will only update the status of the orders that were filtered.

820 days ago

Change the Default Price List in POS

You can now change which price list will be used as default in the POS from Settings->Admin->New Order page.


This can be used if you want to update you prices but still want the old prices for old orders, if you want to do a special offer for the month etc.

890 days ago

Add Tip To An Order

There is now a field where you can add the tip when creating or updating an order.

891 days ago

Price List Multiplier

When creating a price list, you can now use the multiplier if you want all your prices to increase/decrease by a certain percentage. 

You will then be able to edit prices individually if you wish.


Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002083311-Add-a-Custom-Price-List-and-Edit-its-Prices

897 days ago

Support For 3 Taxes

There is now support for 3 taxes in CleanCloud V2.


This can be set on the Settings->Admin->Store Settings page.

898 days ago

Automatic Refresh Tables

Particularly useful if you have multiple devices in store and you want them to automatically update the Clean, Ready and Pickups Page with any changes made on the other device.

This can now be enabled on the Settings>Admin>Store Settings Page.

You get to choose how often it checks for updates. Some customers of ours try to minimize how much data they use so they can select 5 minutes.

It replaces the ‘auto check for pickups every 5 minutes option’ since this feature also checks for new pickup orders and alerts them.

903 days ago

Most Popular Days Report

This shows the breakdown of your most popular days and which hours within those days are busy.

This will help figure out how to allocate staff based on which day/hours are popular.

904 days ago

Heat Seal Edit

You can now quickly edit a heat seal tag from the New Order page.


Click on the Barcode icon on the new order page, enter a barcode ID number and press the Edit button.

966 days ago

SMS on First Completed Order

You can now have 1 SMS sent automatically for each customer after their first completed order with your store.

Suggested uses include

  • Asking their customers for reviews on Google/Yelp/etc
  • A nice thank you message / brand reinforcement
  • A request for feedback

To turn this on there is a box on the Settings->SMS page where you enter your message.