CleanCloud Updates

Keep track of all new updates to CleanCloud

1742 days ago

New customer subscription updates

We have recently added some new features to customer subscriptions which you can offer your customers.

These include:

  • Making customers tax exempt when they sign up to a subscription.
  • Product limits - the ability to set product limits, so if a customer goes over the limit stated then the customer would be charged for this.
  • New payment scheduler - If a customer signs up to a subscription, they will be automatically charged via the payment processor you are set up with (Stripe/Clearent) and an invoice will be created. The invoice will appear as paid if the auto charge went through, if not it would appear as unpaid.
1745 days ago

Notification history in the CRM

You will now have the ability to see the notification history for a specific customer using the CRM tool. Simply select the customer from the New Order page > select the blue profile symbol > click on the 'messages' tab and enable the 'show notifications' toggle. This new feature is a great way for you to be able to view any communication between you and the customer.

1746 days ago

New Payroll tool!

You will now have the ability to do your Payroll reporting within CleanCloud. To configure some of the key elements needed to run your Payroll, go to Settings > Admin > Store Settings, and then scroll down the page to the 'Payroll' section. To access the Payroll records, you will see a 'Payroll' tab in Settings > Users. Please note: the Payroll section will only work if you have assigned an hourly wage to your staff user(s).

1748 days ago

Hosted E-Receipt

You will now have the ability to offer your customers an E-Receipt. You can have this E-Receipt accessible with a QR code on the customer paper receipt. Alternatively, you can have a link to the digital receipt sent within an email or SMS notification. To get this setup, go to Settings > Admin > Notifications.

1749 days ago

Customer app update

The CleanCloud customer app version 6.10 has been released. In this new update, you and your customers will have 2 way messaging! In the below screenshot, you can see a message icon at the top right of the screen. You will also have the ability to disable the car check in popup which appears if you allow in store orders to be placed online. To disable the car check in pop up, just go to Settings > Admin > Store Settings, and then disable the 'Allow Customers To Request Bringing Their Orders To Their Car' option.

1752 days ago

Print QR code on customer copy receipt

You will now have the ability to have a QR code displayed on the customer copy receipt. When this QR code is scanned, it will take the customer to the E-Receipt for their order. To have this functionality, just go to Settings > Printers > Receipt Printer, and enable the 'Print QR for E-Receipt' option.

1753 days ago

Password recovery

If you try to log in to your CleanCloud account incorrectly 5 times, you will be locked out. To recover your account, you will need to reset your password. This will give you better account security.

1756 days ago

Assign % of tip from orders between staff users

If you let customers provide your store with a tip when they place an order, you will now be able to establish a percentage of that tip that will go between staff users for the order(s). Simply go to Settings > Admin > Store Settings, and at the bottom of the page you will see a 'Tips' section.

Please note: You will not see the 'Pickup Driver' and the 'Delivery Driver' field attached in the below screenshot if you do not offer a Pickup and Delivery service on our professional subscription plan.