CleanCloud Updates

SCA support has been added to CleanCloud's customer apps. This currently applies to stores in the European Union.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

If the customer's bank requires a customer to provide verification when submitting their card details, the customer app will now prompt the customer to provide two-factor authentication.

CleanCloud has worked closely with Stripe to bring SCA support into CleanCloud POS.

Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure.

When saving a customer's card or charging a customer's card in CleanCloud POS, their card details will now be processed to maximize the chance of success under the new EU regulations.

CleanCloud is now fully available in Mandarin!

The CleanCloud Mailbox will allow you to see messages from your customers and reply to them. 

This feature will allow you to do that for emails, but also for SMS if you have a custom phone number with us. 

Click here for more information > https://cleansupport.zendesk.com/hc/en-us/articles/360002311377-Inbox

CleanCloud is now fully available in Korean!

You can now automatically link your Xero account without us having to do anything on the support side. For you to link it, just press the big Connect to Xero button on the Settings->Accounting Integration page.

Once connected you will see a "Map Accounts" box appear, which allows you to connect accounts and sales code from your Xero to CleanCloud.

CleanCloud's new logo is now live

Need to create a repeat pickup?

https://cleancloudapp.com/api#repeat-pickup

Previously when you tracked garment status in the store from the Clean page the tracking would be grouped by product type like

Shirt x 2 Trousers x 3

Now there is another option which works with each individual item. So you check each item and can see its item notes and heat seal ID. When all items are marked as cleaned, the order goes green. When some are cleaned the order goes orange.

To activate it you will see there is now the extra option on Settings->Admin->Track Progress of Individual Garments.

Now when you scan a heat seal barcode on the New Order page, it will now automatically select the customer associated with that barcode, as well as adding the item to the basket.

It will only do this if you have not already assigned a customer to the order. This allows for you to have the order assigned to a different customer if you wish to.