CleanCloud Updates

Want to run a subscription that feels more like a reward? Now you can.

You can now build plans that give customers store credit with every billing cycle “Pay $20, get $30 to spend.” Great for building loyalty, and even better for repeat revenue.

On top of that, customers can now use their existing credit towards subscription payments. Whether they’ve earned it through referrals, promos, or top-ups.

Flexible, customer-friendly, and built to grow with your business.

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Chargebacks happen… and now with CleanCloud Pay you’ve got the tools to handle them, straight from your POS.

With the new Dispute Management tool, you can easily:

• Track disputes in real time
• Submit evidence directly to challenge chargebacks
• Choose to accept or defend with just a click

Stay informed. Respond quickly. Protect your revenue.

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The Marketing Tool now supports %REFERRAL_CODE%, so you can send emails with each customer’s unique referral code baked right in.

No more generic links; just personal, trackable, shareable codes that make it easier for customers to spread the word (and earn rewards).

One tag, endless growth.

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Picking up orders just got a whole lot smoother. Now, drivers can easily enter the number of bags when collecting laundry, keeping everything tracked perfectly.

And if you’re rolling with a portable printer, the app takes one more thing off your plate by auto-printing the Bags In tags the moment you pick up.

It’s all about making your route quicker and your job easier. Clean, simple, and ready to roll.

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Missed the live session? No worries — our latest Feature Updates Webinar is now available to watch on demand! 🎉

🎙️ Join Giuseppe, George, and David as they walk you through some of the most exciting new updates to CleanCloud, including:

• Automated Flows – Easily build targeted campaigns and customer journeys
• New AI Agent – Smarter, faster responses and automation for your operations
• Improved Pickup & Delivery Tools – More control and flexibility
• CleanCloud Pay Updates – Better integration, smarter reporting, and faster settlements
• …and a lot more!

📹 Watch the webinar now!

💡 For more tips and feature breakdowns, check out our Help Desk.

Working with customer data? We’ve added a new getBusinessAccounts API endpoint to help.

When using getCustomer, you’ll often get a business ID; now, with this new endpoint, you can easily match that to the business account name.

Perfect for integrations, exports, or custom tools that need better visibility into your B2B customers.

API Documentation 📖

We’ve updated how referral credit works — and it’s based on your feedback.

When a new customer signs up online using a referral code (via the app or web booking tool), the referrer only receives credit once that first order has been cleaned.

However, If staff apply the referral code in the POS, the reward still gets given instantly.

More secure. More fair. Still rewarding.

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If you’re using CleanCloud Pay, customers can now add a saved card with Apple Pay or Google Pay in the Web Booking Tool.

✅ No typing

✅ No extra steps

✅ Just clean, easy checkout… Tap, Pay, Done

It’s the smoothest payment experience we’ve ever built; and it’s live now.

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You can now limit Product Discount Rules to specific Customer Groups.

Want to run a special deal for VIPs only? Or give business accounts a little extra love? Just head to your Product Discount Rules, and choose which customer groups should get the deal.

It’s flexible, focused, and perfect for personalized pricing.

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You can now charge a Nothing to Pickup fee when a driver reports an empty stop.

This can be setup on all stores, but if you’re using CleanCloud Pay or Clearent, we’ll even auto-charge the customer’s card when it happens, and move the order to completed if payment goes through.

Protect your time (and fuel).

Learn More ↗️