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CleanCloud Updates

Keep track of all new updates to CleanCloud

6 days ago

🛟 Message from the Support Team

Adding your staff's phone number to the Users page helps our team identify who’s calling and which store you’re from.

It means less time verifying details and more time getting things sorted.

A simple update that makes support a little easier for everyone.

6 days ago

🛠️ Order Edits, Rebuilt for Clarity

We’ve restructured the User Edits table to make life easier. You’ll now see who created the order and when at the bottom, with every edit stacked clearly above. Plus, we’ve added a row so Ready By date changes are now fully visible.

Less confusion, more control.

Learn More ↗️

7 days ago

📈 PayRange Metrics, First Release

You can now link your PayRange account to CleanCloud and view live machine metrics in the Metrics > PayRange dashboard.

Check the setup steps and what’s coming next in our PayRange integration article ↗️.

8 days ago

🧱 Smarter Tools for a Better Website

The Website Builder just got a big upgrade to help you design faster and with more precision.

There’s a brand new experience for adding sections, with a clearer hierarchy and handy hover previews that let you see what each block looks like before adding it. You’ll also find brand new features like:

  • Subscription Blocks
  • Title blocks
  • icon-style layouts for clean, simple callouts.


Build quicker. Look slicker, and make your competitors wonder if you hired a designer.

A Complete Guide to Our Website Builder ↗️

17 days ago

🧾 Delivery Printout, Fully Loaded

You asked for more accurate delivery printout, and we delivered. The printout page now includes orders still in Detailing or Cleaning—and repeat pickups or drop-offs. Everything that needs attention is now in one place.

No gaps, no guesswork—just a printout that finally keeps up with the way you actually work.

20 days ago

⚡ Vend Faster with FasCard Control in CleanCloud

You can now vend to any FasCard-connected washer or dryer straight from the Machines Page in CleanCloud.

⚙️ Heads up: Your FasCard account needs the right permissions, reach out to support for us to double check for you.

No more swiping, fumbling, or hunting for the right machine.

Learn More ↗️

21 days ago

🆔 Lot & Piece Numbers Now on Tags

Garment tags just got a little smarter. If you’re using Lots, you’ll now see the piece number displayed alongside the lot number; formatted like [4–45] for piece 45 in Lot 4.

This makes it easier to track exactly where each item sits within a lot, especially in large batches.

Learn More ↗️

23 days ago

🧾 Even More Flexibility for Invoicing

We’ve added a new option when creating invoices, you can now choose to generate invoices based on the order’s completed / delivered date, alongside our existing options.

It’s a small tweak that gives you more control over how and when invoices are created.

Learn More ↗️

27 days ago

💰 Credit-Powered Subscriptions Are Here

Want to run a subscription that feels more like a reward? Now you can.

You can now build plans that give customers store credit with every billing cycle “Pay $20, get $30 to spend.” Great for building loyalty, and even better for repeat revenue.

On top of that, customers can now use their existing credit towards subscription payments. Whether they’ve earned it through referrals, promos, or top-ups.

Flexible, customer-friendly, and built to grow with your business.

Learn More ↗️

28 days ago

🛡️ Take Charge of Chargebacks

Chargebacks happen… and now with CleanCloud Pay you’ve got the tools to handle them, straight from your POS.

With the new Dispute Management tool, you can easily:

  • Track disputes in real time
  • Submit evidence directly to challenge chargebacks
  • Choose to accept or defend with just a click

Stay informed. Respond quickly. Protect your revenue.

Learn More ↗️

30 days ago

🎁 Personal Referral Codes in Every Email

The Marketing Tool now supports %REFERRAL_CODE%, so you can send emails with each customer’s unique referral code baked right in.

No more generic links; just personal, trackable, shareable codes that make it easier for customers to spread the word (and earn rewards).

One tag, endless growth.

Learn More ↗️

31 days ago

🧺 Pickups Just Got Smoother

Picking up orders just got a whole lot smoother. Now, drivers can easily enter the number of bags when collecting laundry, keeping everything tracked perfectly.

And if you’re rolling with a portable printer, the app takes one more thing off your plate by auto-printing the Bags In tags the moment you pick up.

It’s all about making your route quicker and your job easier. Clean, simple, and ready to roll.

Learn More ↗️

34 days ago

📺 New Features Webinar – June/July 2025

Missed the live session? No worries — our latest Feature Updates Webinar is now available to watch on demand! 🎉

🎙️ Join Giuseppe, George, and David as they walk you through some of the most exciting new updates to CleanCloud, including:

  • Automated Flows – Easily build targeted campaigns and customer journeys
  • New AI Agent – Smarter, faster responses and automation for your operations
  • Improved Pickup & Delivery Tools – More control and flexibility
  • CleanCloud Pay Updates – Better integration, smarter reporting, and faster settlements
  • …and a lot more!

📹 Watch the webinar now!

💡 For more tips and feature breakdowns, check out our Help Desk.

37 days ago

📡 New API Endpoint: Lookup Business Account Names

Working with customer data? We’ve added a new getBusinessAccounts API endpoint to help.

When using getCustomer, you’ll often get a business ID; now, with this new endpoint, you can easily match that to the business account name.

Perfect for integrations, exports, or custom tools that need better visibility into your B2B customers.

API Documentation 📖

37 days ago

🎁 Referral Credit Now Triggers After Order is Cleaned

We’ve updated how referral credit works — and it’s based on your feedback.

When a new customer signs up online using a referral code (via the app or web booking tool), the referrer only receives credit once that first order has been cleaned.

However, If staff apply the referral code in the POS, the reward still gets given instantly.

More secure. More fair. Still rewarding.

Learn More ↗️

41 days ago

💳 CleanCloud Pay Now Saves Cards via Apple & Google Pay

If you’re using CleanCloud Pay, customers can now add a saved card with Apple Pay or Google Pay in the Web Booking Tool.

✅ No typing

✅ No extra steps

✅ Just clean, easy checkout… Tap, Pay, Done

It’s the smoothest payment experience we’ve ever built; and it’s live now.

Learn More ↗️

42 days ago

🎯 Targeted Discounts, Smarter Sales

You can now limit Product Discount Rules to specific Customer Groups.

Want to run a special deal for VIPs only? Or give business accounts a little extra love? Just head to your Product Discount Rules, and choose which customer groups should get the deal.

It’s flexible, focused, and perfect for personalized pricing.

Learn More ↗️

43 days ago

🚫 Nothing to Pickup? Not Your Problem.

You can now charge a Nothing to Pickup fee when a driver reports an empty stop.

This can be setup on all stores, but if you’re using CleanCloud Pay or Clearent, we’ll even auto-charge the customer’s card when it happens, and move the order to completed if payment goes through.

Protect your time (and fuel).

Learn More ↗️

44 days ago

📅 Smarter Scheduling for Repeat Pickups

The Repeat Pickup Scheduler just got an upgrade

It now checks for route closures on both pickup and delivery dates, and adjusts them automatically if needed.

You don’t need to lift a finger… it just works better now.

49 days ago

❗Machine Acting Up? Flag It Fast

Something not spinning right? You can now report machine issues straight from the Machines Page using the new ! button in the corner.

Once logged, the admin gets an email, no follow-up needed.

🟡 If the machine’s still usable, it’ll show a yellow warning

🔴 Mark it unusable, and it gets a red alert

Admins can track open issues from the Washers and Dryers page. It’s fast, visible, and keeps your team in the loop.

Spot it, flag it, done.


Learn More ↗️