Keep track of all new updates to CleanCloud
When weighing laundry products there is now a “Wet Weight” button.
If any of the bags being weighed was originally assigned as wet, then staff will be asked to reweigh before marking the order as cleaned.
You will now have the option to call your customer's second phone number just in case they happen to not answer the primary number on file. You will see two phone options at the top of the driver app when looking at a customer's order.
You can now capture a secondary phone number for your customers to include a mobile number or business number for customers. You can add the secondary number when adding a new customer or editing an existing customer.
When a new pickup order is placed it will be highlighted in blue on your navigation bar with a blue circle until you visit the pickups page. This is to ensure that you do not miss any new pickup orders that come in.
You can add a re-weigh option on the Ready page when a customer comes to collect an order prompting your staff to re-weigh the laundry bags one more time to ensure the whole order is there.
You will be able to see the original weight and compare it to the current weight of the order.
To set this up go to Admin > Workflow > Ready Page > Prompt For Re-Weigh When Giving Order to Customer.
You will be able to re-weigh your orders after marking them as cleaned.
Set this up by going to Settings > Admin > Workflow > Cleaning Page > Prompt For Re-Weigh When Order Cleaned. Particularly useful to ensure you have the entire order after the cleaning process.
Now with the integrated CleanCloud Pay system, you can now offer a subscription-based service to your customers.
You can create subscriptions for your customers when they sign up through the customer app or the booking tool - this will guarantee ongoing revenue regardless of the customer's activity.
In combination with CleanCloud Pay being able to take online payments, you can also receive a dedicated card terminal that integrates right with the POS system.
In this article, you will find the CleanCloud pay terminals we can offer you and in which region they are available in.
If you are outside the US and among our list of eligible countries (i.e. Canada, Australia, New Zealand, United Kingdom, EU) you can now use our own integrated payment solution CleanCloud Pay!
Take online payments through the POS, the Customer App and Web App!
Check out some of these handy articles for your CleanCloud Pay needs.
If there happens to be a date when your store will be closed, for example a holiday, then you can add this closed date and this will be calculated into your ready-by date and it will skip the closed date selected.
This can be added from Settings > Admin > Workflow > General Settings
