CleanCloud Updates

You can now take a mobile card terminal using CleanCloud Pay or Clearent on the road with your driver to take payment on the go.

On the Driver app, go to the 3 lines at the top left, then go to ‘Settings’ and enter the relevant terminal information in the terminal fields. The driver can then select the pay-by-card terminal option on the Driver app to take payment for an order.

We now allow you to process reports in the background when more than 15 stores are selected. This will be emailed to you.

You can also download the reports from Settings > Metrics > Data Export > Exports History.

You will now have the ability to give any of your users/staff members the ability to use the Data Export feature. 

Head to Settings > Users > Click on the pencil icon next to one of your users > Check the 'Export Data' permission > Update

Our new laundry bag out labels will now show if there are also any hanging items and whether the order is still unpaid.

You will now be able to place an in-store order minimum amount excluding retail items in your settings. Allowing even when selecting one item for a customer it will automatically add your in-store minimum cost.

Head to Settings > Admin > Workflow > General Settings > Minimum Order Amount ($) and enter an amount you wish.

Below there is also an express order minimum amount which you can set.

You now have the ability to report an issue with any order and keep track of these issues. Please have a look at this article for further information Order Issue Tracking.

You will now be able to view all the history of any prior exports. Go to Settings > Metrics > Data Export. After exporting any of the data sets you will see at the bottom the history with a few columns of information such as Title, Exported By, Date, Etc… 

Previously on the /barcodes page, we displayed a long list of all your heat seal barcodes, which if you have plenty of orders could cause the page to load slowly. Now we have implemented a search feature allowing you to search for heat seals from a barcode range allowing for faster load times on the page and an easier way to search and find only the barcodes you are interested in.

Customers can now share their unique referral code with friends and family and simply walk into your store where you will be able to apply the referral code in the POS. When adding in the new customer you will see a new box labeled Referral Code to enter the relevant code. Please review this article on how to activate referral codes for your customers. Using Invite / Referral Codes

If a customer's default payment method is set to ‘Pay by invoice’ in the POS and the customer then places a Pickup and Delivery order online, it will not automatically charge the saved card on file. Instead, it will keep the customer on the invoice payment method.

Please see this article on how to set a default payment method for your customer: Customer Default Payment