CleanCloud Updates

You can now create a retail only section on the New Order Page. Any products in this section will automatically have the retail switch activated so will not move to the Clean page, it will also not allow you to add items from other sections.

To activate this go to Settings > Products > Sections and click the "Retail" switch next to the relevant section. You may need to add a Retail section first by clicking on the Add Section button.

You can now set heat seal barcode length and first digit by going to Settings > Printers > Heat Seals.

This allows you to get started with using heat seal barcodes without having to ask for a developer to set this up for you.

Please note when using pre-printed barcodes they must be 8,10 or 12 digits long and cannot start with a 0.

You can now have different turnaround times for each of your pickup and delivery routes.

To adjust the turnaround times per route go to Settings > Admin > App > Routes and click on "Custom Turnaround Time".

You will need to have more than one route, your default turnaround time will apply to Route 0.

There is now an option to set up SMS confirmation for repeat pickups. Instead of the system creating an order for the pickup automatically 24 hours before it is scheduled the system will send an SMS message to the customer asking for confirmation that they still require the pickup. You can select how far in advance the customer receives the SMS.

The customer will need to respond "YES" to the SMS for the system to create the pickup order, they will then receive an SMS message confirming pickup.

To set up SMS confirmation when creating a repeat pick up select this option from the "Type" drop down menu and enter the amount of days in advance you want to send the SMS.

This is currently limited to US, UK, Australia and Canada. However we may be able to add support for your country if you request it.

Note that you will be charged up to 3 SMS credits each time if you do not have your own phone number with CleanCloud, or up to 2 SMS credits if you have your own custom number.

At the bottom of the Embed Your Store section there is now a section called Theme Your Store. This allows you to set custom colors for the most common parts of the web app.

To access this go to; Settings > Admin > Pickup and Delivery > Embed Your Store.

When adding a subscription you can now select a price list, any customer that is signed up for your subscription will automatically be assigned to the price list.

To add a subscription go to Settings > Admin > App > Customer Subscriptions. For more information on subscriptions click HERE.

You can now choose which of your users/members of staff can see Expected Cash and Variance on the cash up page.

To adjust this go to Settings > Users and click on the blue pencil icon to adjust a users access.

Under Pick up and Delivery options in your App settings you now have the option to allow pickups from 24 hours rather than +1 day. You will need to be using the latest version of the IOS/Android customer app and the new booking tool for this to work.

To adjust this setting go to Settings > Admin > App > Pickup / Delivery Options and select 24 hours on the "Allow Pickups From" drop down menu.

The system now checks every 3 minutes in the background, from the main station, to see if there are any new items to send to the conveyor.

Our web booking tool has now been updated to look and function like our customer app.

To embed the new booking tool on to your website go to; Settings > Admin > App > Embed Your Store and copy and paste the HTML code into your website builder.