Keep track of all new updates to CleanCloud
610 days ago
If you are outside the US and among our list of eligible countries (i.e. Canada, Australia, New Zealand, United Kingdom, EU) you can now use our own integrated payment solution CleanCloud Pay!
Take online payments through the POS, the Customer App and Web App!
Check out some of these handy articles for your CleanCloud Pay needs.
613 days ago
If there happens to be a date when your store will be closed, for example a holiday, then you can add this closed date and this will be calculated into your ready-by date and it will skip the closed date selected.
This can be added from Settings > Admin > Workflow > General Settings
615 days ago
You will now have a bit more flexibility over your ready-by-date in the admin section when you go to Settings > Admin > Workflow > General Settings
You can choose to exclude the specific days of the week you want to be skipped, for instance Sunday & Monday.
617 days ago
If you would like to include a release Form at the bottom of your receipts you can do so by heading to Settings > Hardware > Receipt Printer > Add Release Form
You can then attach the release form to any of your orders by selecting the upwards facing arrow at the bottom of the NEW ORDER page, then select the release form you created from the dropdown which appears when you select 'No Release Form'.
620 days ago
You can filter by the section on the detailing and cleaning page to help you see which orders from which section need to be detailed or cleaned. You will see a filter section dropdown at the top of the detailing and cleaning pages to help you easily identify orders containing these items.
622 days ago
You can now apply a color filter on the Detail, Cleaning, and Ready pages which correlates to your sections’ colors.
This will help you to easily see by color which orders belong to which section. You can apply this filter under Settings > Admin > Workflow. Then, go to either ‘Detailing page’, ‘Cleaning page’, ‘Ready Page’ and make sure to toggle on ‘Show Section of Order Using Colors’.
624 days ago
When on the Cleaning page you will now be able to apply a filter for orders that are due today and orders that are due tomorrow to find the specific orders you are looking for.
628 days ago
On the Ready page if you want to filter down your orders to look for which orders are for delivery specifically and if you want to filter orders by specific route you now have filtering options which allow you to do this!
Head to the Ready page, select the ‘All Orders’ dropdown and apply the filter Delivery or select any of your routes to see those specific orders.
631 days ago
If you are auto-charging saved cards on file when processing your orders from cleaned to ready, you will now have a visible message on the POS for you and your staff if the saved card on file failed to process.
The order will still move from cleaned to ready and the customer will automatically get a notification saying the card has failed, encouraging them to update their card info.
635 days ago
When refunding a customer you will now have the option to refund any credit used by the customer and you can see if any refunds have already been applied to their previous order.
You will see in the screenshot below the amount already refunded at the top and the check box at the bottom to return the store credit used.
641 days ago
You can now benefit from offering Physical Gift Cards to your customers at your store!
As with the E-Gift Cards, you will first need to create the gift card in the products section.
Go to Settings > Products page. On the Products page add a new product by selecting 'Add Product' at the top right corner.
Then, select 'Gift Card' from the 'Product Type' dropdown menu and fill in the required fields with your gift card details.
Once your gift card product has been created and you select the gift card product from NEW ORDER, you will find a dropdown to select either Digital Gift Card or Physical Gift Card.
The Physical Gift Card will give you a code that will be associated with the card for your customers to redeem later. You will have to write this code down for your customer.
You could apply this code to a business card you have on hand in the store or possibly gather a stack of pre-made gift cards with your business branding and include the code there.
You would simply need an easy way to include this code on a physical card you give to your customers.
643 days ago
If you want to charge your customers by card automatically as soon as their repeating invoice has been created automatically then you now will have the ability to do this!
Create the new invoice as ‘Repeating’ and tick the box where it says ‘Charge Card’ under ‘Auto Charge Saved Card’.
645 days ago
You can now send Business invoices to your integrated QuickBooks account.
First Head to Settings > Admin > Payments & Finances > Accounting Integration > Scroll down to QuickBooks and toggle on 'Show Send Invoice To QuickBooks Button for Invoices'
Once the switch is turned on, go to Settings > Invoices > (filter for business account invoices) and you will see a QuickBooks column and a 'Send to QB' button that will allow you to send over your business invoices to QuickBooks.
648 days ago
Specify which services you wish to offer in the app. An example could be Dry Cleaning only or Laundry per lb.
Head to Settings > Admin > Pickup & Delivery > General Settings > Scroll down to Customer Order Flow > Select from the dropdown Customer Only Selects Services > Add Service.
When a Customer creates an order there will be a large display of the Service with a title and description and the customer can select multiple services.
Each service might have extra hours for turnaround which will add to the number of hours between P&D for choosing time slots. If they select multiple services, we will use the service with the most extra hours to calculate the turnaround time.
For each service you can select whether a customer will select the number of bags, the number of items, or both.
650 days ago
We now have a new notification integration through WhatsApp.
Head to Settings > Notifications > WhatsApp > Click On Contact Support
To set up WhatsApp we need the following;
An active phone number that is not already linked to a WhatsApp business account. This number needs to be able to receive an SMS or call to receive a verification code.
(we can use a number that is linked to WhatsApp already BUT you will lose all related data on your WhatsApp business profile on your phone).
NOTE - once the number is linked to WhatsApp business, the customer will no longer be able to use the number on the WhatsApp mobile app
We also need to get the following details;
WhatsApp Business Profile Display Name:
Timezone In GMT:
Business Description (Optional):
652 days ago
You will now be able to view all the relevant information for your subscriptions. Displaying everything that you included when you first created the subscription plans. As you can see in the screenshot below all the new columns added give you a great overview of the subscription information set up.
655 days ago
If you ever have to refund an order you will now see a note displayed under the order refunded letting you know the Order has been refunded, the amount of the refund and the Order number created for the refund. This will all be under the Notes column.
657 days ago
Once you have created a Repeating invoice you may have to make some edits. You are able to edit the day of the week the invoice is created, how many days they have to pay the invoice and if the email is automatically sent.
Head to Settings > Invoices > Select Repeating from the dropdown > Find the invoice you wish to edit and select the pencil icon on the far right next to the trash can icon.
659 days ago
You will now have the ability to create a repeating invoice for businesses and customers on a Weekly or Bi-Weekly basis. Adding a new set of options on top of the invoices every month.
Head to Settings > Invoices > New Invoice > Type > Repeating > Select from the drop-down Monthly, Every Week, or Every 2 Weeks.
664 days ago
ActiveCampaign will allow you to create your own marketing campaigns in CleanCloud.
Note - You will need to be on our Grow or Grow+ plan to access the ActiveCampaign settings.
If you don’t already have an ActiveCampaign account you can set up an account through CleanCloud.
If you already have an ActiveCampaign account follow the steps below to link this with your CleanCloud account;
