CleanCloud Updates

🗺️📍 GeoFence Mile Radius Presets

For your pickup and delivery service, you can now add a geofence for a route via our new preset buttons.

These new presets allow you to easily set a circular geofence around a store with a radius of 3, 5, 10, or 15 miles. This is particularly useful for stores that use DoorDash with a delivery mile limit.

📑 To learn more, visit the guide: How to Set Up and Customize Routes for Pickup & Delivery.

🚀🌀 Machines Page Enhancements

Exciting updates have been introduced to our Drag-and-Drop Machines Page, aimed at simplifying laundry order management through added features.

Here's a snapshot of what's fresh:

• Improved Splitting Functionality: The Machines page now allows for splitting a single order across multiple machines and stages, enhancing workflow efficiency and order tracking. Additionally, you can opt to keep orders in the 'To-Do' list as part of it progresses to the next stage. Furthermore, multiple orders can now be assigned to a single machine simultaneously.
• Enhanced Order View Filtering: You can now easily filter and display specific orders by clicking on the card number within the order card, providing enhanced efficiency and management.

📑 These updates are just a preview of what's new. For more details, explore our comprehensive help guide: Drag and Drop Machines Page.

💰✔️ Cash Up Permissions Update

We've enhanced the User Permissions feature to offer two distinct Cash Up permissions.

• Cash Up: Users have full access to the cash up page and features.
• Cash Up Confirm: Users can review and confirm completed cash up values, particularly beneficial for finance or management verification.

This is particularly beneficial when adding a new user or adjusting their current permissions.

📑 To learn more, visit the guide: User Permissions Guide.

Enhanced Order Assembly Management Across Racks

In Plant and Store Assembly, now displays all racks for an order on completion if garments are split across multiple racks. This enhances efficiency in retrieving garments for storage.

📑 To learn more, visit the guide: 'Assisted Assembly Feature'.

Improved Label Printer Integration for Plant Stations (MetalProgetti exclusive)

Initially designed for printing summary labels post-assembly completion on MetalProgetti. Future updates will extend its functionality to various use cases on Plant Stations.

💬 For additional information, reach out to our support team.

Improved Price List Automation for POS Orders

We've enhanced price lists automation for orders created via the POS.

👉 To ensure your POS orders reflect the correct pricing based on your pickup and delivery preferences, follow these simple steps:

1- Go to Settings > Admin > Pickup and Delivery > General Settings.

2- Toggle on 'Allow Customers With Custom Price Lists to use them for Pickup and Delivery Orders'.

With this setting enabled, the POS will apply the correct price list to both in-store and pickup/delivery orders to your customers automatically.

📑 To learn more, visit the guide: 'Assigning a Price List to a Customer or Order'.

Locker Instructions

Customize locker instructions! When creating or editing locker locations, add specific instructions for each locker. Customers will see this info on the app/booking tool.

📑 To learn more, visit the guide: 'Lockers (Non-Integrated)'.

Machines Data Activity Report

Export a comprehensive report outlining your machine's operations. Includes Order ID, process details, staff assignments, temperature, start and end times, and more.

📑 To learn more, visit the guide: 'Data Export'.

New Timezone Update

We have updated how timezones work in CleanCloud. ⏰🌐

Now you just need to set the closest timezone to your city once and you are done forever. There is no longer any need to change for daylight savings, and your historical data will be corrected.

To make sure you have the correct timezone set for your location go to Admin > Store Settings > Store Info and set your 'Timezone' in the dropdown.

It is ordered by continent so choose your city like America/New_York, Europe/London, Australia/Sydney or Asia/Dubai.

For detailed instructions and additional information, check out our guide: 'Timezone Configuration Guide'.

Order Payment Link in SMS

When notifying customers via SMS about their cleaned order, they can now access a payment link directly in the message to make payments online. 

Note: To use these online payment features, your account must be integrated with a payment system.

📑 To learn more, visit the guide: 'Digital Receipt Setup'.

New Payment Option on Digital Receipts

Customers can now conveniently pay for their orders using a new payment link directly on their digital receipts. This speeds up the process, making it much more convenient.

📑 To learn more, visit the guide: 'Digital Receipt Setup'.

Save Card Option in CleanCloud Pay

When using CleanCloud Pay, customers can now save their card details when adding them to pay for an order online. This allows for faster future payments, enhancing convenience and efficiency at checkout.

📑 To learn more, visit the guide: 'CleanCloud Pay Updates'.

CleanCloud Pay Terminal Tipping Solution

The tipping solution is now available in all countries. Manual integration is required for Canada and Australia. Contact support for assistance.

📑 To learn more, visit the guide: 'Terminal Tipping on CleanCloud Pay'.

New Option to Filter Locker Orders on Ready Page

We've enhanced the Ready page with a new feature! In addition to sorting orders by type (In-store and Delivery) or specific routes, you can now filter specifically for Locker orders.

📑 To learn more, visit the guide: 'Order Filtering Features'.

CleanCloud Pay and Clearent Card Management

With CleanCloud Pay and Clearent integration, you can now effortlessly view, edit, and remove customer saved cards directly from your POS system. Update customers' default cards and gain access to key card details such as the card's expiry date, card type, the last 4 digits of the card number, and the date the card was added as changing the customers default card.

For detailed instructions and additional information, check out our guide: 'CleanCloud Pay and Clearent Card Management'.

Re-arrange Order (Route Planner)

Another addition to our route planner is the ability to manually drag and rearrange the order of deliveries to better fit your day. This is a great option if you’d like to alter the existing route order.

Note: Grow/Grow+ Only.

For detailed instructions and additional information, check out our guide: 'Route Planner & Route Optimization'.

Driver App Messenger

Your drivers can now send messages directly to customers via the Driver App, while ensuring their phone number remains hidden. This is a quick and easy way to keep customers updated on the status of their orders.

To activate this feature, simply navigate to Settings > Admin > Pickup and Delivery > Driver App > and enable the 'Use CRM Messenger' toggle.

Note: Grow/Grow+ Only.

For detailed instructions and additional information, check out our guide: 'Driver App Messenger'.

Print Customer Barcode from Label Printer

Before, you could only print customer barcodes with receipt printers. But now, you've got the option to use label printers too. This comes in handy for sticking barcodes on items like laundry bags or loyalty cards.

For detailed instructions and additional information, check out our guide: 'Customer CRM'.

Section ID in Data Export

The next time you export an Orders (Sales) and Orders (Revenue) report, you'll notice a new column for section IDs. These IDs correspond to the sections you've created in your account, like laundry, dry cleaning, or others.

For detailed instructions and additional information, check out our guide: 'Data Export'.

Time Range Selection for Metrics Pages

When accessing the Metrics page, the default date range encompasses the entire day. However, if a single day is selected, a time picker will appear, allowing users to specify time intervals such as 2pm to 8pm.

📑 To learn more, visit the guide: 'Overview Page in Metrics'.