CleanCloud Updates

The Barcodes page now has a search to help find relevant barcodes faster.

Previously on the /barcodes page, we displayed a long list of all your heat seal barcodes, which if you have plenty of orders could cause the page to load slowly. Now we have implemented a search feature allowing you to search for heat seals from a barcode range allowing for faster load times on the page and an easier way to search and find only the barcodes you are interested in.

Referral code when creating customer from POS

Customers can now share their unique referral code with friends and family and simply walk into your store where you will be able to apply the referral code in the POS. When adding in the new customer you will see a new box labeled Referral Code to enter the relevant code. Please review this article on how to activate referral codes for your customers. Using Invite / Referral Codes

Orders placed on the customer app are queued for Invoice, and won't be auto charged by card if the customer's default payment type is ‘Pay by Invoice’.

If a customer's default payment method is set to ‘Pay by invoice’ in the POS and the customer then places a Pickup and Delivery order online, it will not automatically charge the saved card on file. Instead, it will keep the customer on the invoice payment method.

Please see this article on how to set a default payment method for your customer: Customer Default Payment

If the pickup order is done using services then ignore extra turnaround time on products when editing in the POS.

If you are using our Services order flow which can be set up from Settings > Admin > Pickup & Delivery > General Settings > Customer Order Flow > Customer Only Selects Services, and you have previously added an extra turnaround time for any of your products in the Products section, we will ignore this extra turnaround time for customers placing a Pickup and Delivery order with you to ensure it matches just the turnaround time set for the services flow.

Promo Codes Can Assign Customers To a Business Account

When creating a promo code you can now auto-assign customers to a certain business account. In the screenshot below you will see that you can select from the 'Assign Customer To Business' dropdown any business account you have previously created. Once the customer then enters the promo code, they will be auto-assigned to the relevant business account.

Quick Copy Item Details to Similar Items

When detailing your orders you can now quickly copy any details to all your items in an order. Once you have added details to one of the items you can click on the copy paper icon on the right and the details will be copied to all items in that order.

Ability to ignore order minimum amount when creating a Subscription.

When creating a subscription you can now ignore the minimum order amount for pickup and delivery orders, allowing you to still have a minimum order cost for customers not on a subscription while being able to ignore this cost for your subscription-based customers.

Ability to add add-ons/upcharges to Services Flow in Pickup & Delivery

In Settings > Admin > Pickup and Delivery > General Settings, if you are using our ‘Customers Only Selects Services’ option, you can tie upcharges to the relevant services you offer. When adding or editing a service, choose a product from the list and then choose the relevant upcharge to tie to it. Your customers can then choose if they want the add-on/upcharge on the service they selected when they place an order with you.

When on Invoices or Ready page, you can enter a Check number

When marking the order as paid by check on the Invoices page or when on the Ready page, you will have the ability to enter the Check Number. This number is used to keep a record of the reference of the payment by check. Have a look at this article for more info: https://help.cleancloud.com/en/articles/7942086-check-number-for-invoices-and-ready-page

Geofence by Zip code

When creating the routes for your Pickup and Delivery Service, instead of creating a geofence, you can now simply enter the zip codes of the area you wish to serve for your route. 

You can consult this article for more information: https://help.cleancloud.com/en/articles/7941985-zip-codes-for-geofences

CleanCloud Inbox, the ability to delete messages and then view the list of deleted messages.

You can now delete and view deleted messages in the POS by heading to the message box icon next to the i symbol in the top right corner of your screen. 

You will find a trash can icon next to the message allowing you to delete and another box that says view deleted taking you to any messages that have been deleted.

Cash Ups - Now saves which notes/coins were used in Cash up

After performing a cash-up for your store you can now come back and see all the coins/notes that were in the previous cash-up.

Go to the ‘Declared Cash’ number highlighted in blue to be taken to see the Declared Cash Denominations. 

Wet Weight Button - Force reweigh before marking the order as cleaned

When weighing laundry products there is now a “Wet Weight” button.

If any of the bags being weighed was originally assigned as wet, then staff will be asked to reweigh before marking the order as cleaned.

Call the Secondary Number In the Driver App

You will now have the option to call your customer's second phone number just in case they happen to not answer the primary number on file. You will see two phone options at the top of the driver app when looking at a customer's order. 

Capture a Secondary Phone Number

You can now capture a secondary phone number for your customers to include a mobile number or business number for customers. You can add the secondary number when adding a new customer or editing an existing customer.

New Pickup Order Highlighted in Blue in POS Nav Bar

When a new pickup order is placed it will be highlighted in blue on your navigation bar with a blue circle until you visit the pickups page. This is to ensure that you do not miss any new pickup orders that come in.

Re-weigh an order when completed from Ready page

You can add a re-weigh option on the Ready page when a customer comes to collect an order prompting your staff to re-weigh the laundry bags one more time to ensure the whole order is there.

You will be able to see the original weight and compare it to the current weight of the order.

To set this up go to Admin > Workflow > Ready Page > Prompt For Re-Weigh When Giving Order to Customer.

Re-weigh an order after cleaned

You will be able to re-weigh your orders after marking them as cleaned.

Set this up by going to Settings > Admin > Workflow > Cleaning Page > Prompt For Re-Weigh When Order Cleaned. Particularly useful to ensure you have the entire order after the cleaning process.

CleanCloud Pay - Customer Subscriptions Support

Now with the integrated CleanCloud Pay system, you can now offer a subscription-based service to your customers.

You can create subscriptions for your customers when they sign up through the customer app or the booking tool - this will guarantee ongoing revenue regardless of the customer's activity. 

CleanCloud Pay - Card Terminals

In combination with CleanCloud Pay being able to take online payments, you can also receive a dedicated card terminal that integrates right with the POS system.

In this article, you will find the CleanCloud pay terminals we can offer you and in which region they are available in.