Keep track of all new updates to CleanCloud
670 days ago
CleanCloud has teamed up with Cobblers Direct to provide our customers with an easy way to provide shoe, bag, and belt repairs in your store.
The Cobblers Direct integration allows you to expand your business offering into shoes, bags, and belt repairs with no setup fees or monthly charges. You just process the order in-store and send the items to Cobblers Direct, they will contact the customer directly to clarify any issues with the order and return the repaired items to you for the customer to collect.
And you keep a share of the revenue! Please note this is only available for US customers.
Go to Settings > Admin > Store Details > Services Offered and activate the option “Cobblers Direct Repair Service.”
Once this setting is activated you will see an additional section and items on the New Order Page, as shown below:
Please have a look at our new Cobblers Direct articles to help answer any questions.
673 days ago
You will now have the ability to toggle on the option to check a customer's address in the web booking tool prior to the customer being required to sign up for an account. Allowing us to check if the customer is in your service area prior to account creation.
Can activate in Admin > P&D > Address Options > Toggle on ‘Customer Can Check If Address Is In Geofence before Creating Account’
(Web Booking Tool Only)
Once activated there will also be a button in Admin > P&D > Routes to see customers that were outside the service area. It will be right next to Add Route - View out of Service Area. Letting you know the Date, Address, Name, Email, and Telephone of these customers so that they can be informed when you start servicing their area.
In the web booking tool, if you click 'Sign Up' the customer has to enter the address first which will check if they are in the service area. If they are not, they are prompted to provide contact details for when the store expands its service area.
683 days ago
Our invoice page just got better with the ability to filter through all your invoices from the top right of the page so that you can quickly find the specific invoice(s) you are looking for and we have also put pages on this section so that you can see the invoices on different pages rather than having to scroll through all the invoices on one page.
You will be able to filter by invoice ID or customer name.
Furthermore, once you have created enough invoices, it will start to break up into pages such as 1,2,3,4 …. creating a better overall look and feel to the Invoice section.
685 days ago
When creating a new repeating invoice you will now have the ability to create a customized due date for when that or those specific invoices are required to be paid by.
When creating the new repeating invoice you will now see a spot for ‘Days to Pay’ where you can enter the due date for payment of the invoice.
687 days ago
On the Marketing page, you are no longer limited by the SMS character count of 160 characters!
If you exceed the SMS character limit, it will now send the additional information in another SMS.
For example, if I have 306 characters in my message, it would cost 2 credits and if it had 459 characters, then that would cost 3 credits to send the message.
On our SMS marketing tool it will inform you when you have gone over the 160 character amount and let you know how many SMSs it would send to the customer.
690 days ago
Customers will now have the ability to buy a gift card through the customer app and web app.
They will need to open the customer app/web app and head to the profile icon at the top right and select ‘Buy Gift Card’. You can also direct your customers to this section by having a promo carousel set for this.
They will then be able to select who the gift card is for, the amount, how the gift card will be sent (SMS, Email or both), they can then enter the relevant email or phone number, select the date and add a message to the recipient.
Once done, and the customer selects ‘Purchase Gift Card’, the customer will be charged and the gift card will be sent to the person of their choice on the date they selected.
692 days ago
If you are using one of our integrated Smart lockers, customers can now scan their QR code from the customer app or web app to log in and place their orders.
To add a new locker head to Settings > Admin > Pickup & Delivery > Lockers > Add/Edit > Locker Type > Smart Locker
When a customer tries to place a locker order with one of your smart lockers from the customer app or web app they will now see a QR to scan on the smart locker.
695 days ago
You will now be able to add a percentage discount for your customers’ first Pickup and Delivery Order.
Head to Settings > Admin > Pickup & Delivery > General Settings > First Order Discount (%)
There you will be able to enter any percentage amount; for example a 10% discount for all first orders for Pickup and Delivery that your customers place with you.
697 days ago
We now have a clear indicator for when your washers and dryers are scheduled soon for maintenance, are overdue, or all good and recently maintained through a color system.
Red = maintenance is overdue
Yellow = maintenance scheduled within the next 30 days
Green = all good and recently maintained
As you can see from the screenshot below both the washer and dryer are overdue for maintenance.
699 days ago
If a customer has been deleted you will now be able to reactivate this customer by heading to:
Settings > Admin > Admin Tools > View Deactivated Customers > Select Reactivate next to the customer you wish to bring back to the store and done.
701 days ago
You will now be able to export a PDF file for Revenue and Order reports.
Head to Settings > Metrics > Revenue or Orders and you will now see an Export PDF button on the right side of the screen.
Simply click Export PDF and one will be downloaded for the dates selected at the top right of your screen.
704 days ago
You will now have the ability to send a reminder email to the Admin about approaching maintenance for your washers and dryers.
Head to Settings > Workflow > Washers and Dryers > Scroll down to Send Reminder Email to Admin about Approaching Maintenance and select from the dropdown to either not send the notification or how many days before you would like it sent.
706 days ago
We have now released the 7.4 version of our Customer App & Web App. You can find a list of the updated features on this version below:
708 days ago
If Plant mode is activated on your account you can now add Plant specific permissions to your custom user roles.
These Custom Preset Roles will help speed up the process for creating new users with access to the relevant Plant permissions.
Head to Settings > Store Settings > Security > Add User Role
Select a Name
Select the Custom Permissions
Add
Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.
712 days ago
If you add or edit a locker location, you now have the ability to override a previously created route.
This will mean locker orders in the Driver App will be automatically assigned to that route instead of the route of the customer. This makes it much easier for your drivers to filter between locker orders they need to pick up and deliver vs pickup and delivery orders they need to pick up and deliver to the customer's address.
Head to Settings > Pickup And Delivery > Lockers > Add Locker or Edit an existing locker, then add the details for the locker location and select the route number you want the Locker location to override.
715 days ago
You can now send your customers to purchase a gift card using a Push Action through the app, through an Email in Marketing, or through our Promo Carousel.
For the Push notification action head to Settings > Marketing > Push. Create the title of the Push, a short message and select from the drop down Action > Gift Card.
To add the call to action to your emails head to Settings > Marketing > Emails. Create the subject, title, and email message. Select from the dropdown the Call to Action Button > Gift Card to add the call to action button to the email.
Please note that the call to action for both Push & Email also applies to Automated Campaigns you might want to send. However, automated campaigns is a feature that only customers of ours on a Grow subscription plan have access to.
For the Promo Carousel head to Settings > Admin > Discounts & Promos > Promo Carousel > Add Promo Carousel Slide.
Select from the dropdown Button Action > Gift Card adding the call to action to purchase one of your gift cards.
719 days ago
You will now have the ability to set an expiration date for your promo carousels that are displayed on the customer facing booking tool and customer app.
Head to Settings > Admin > Discounts & Promos > Promo Carousel. You will be able to add the expiration date to newly created promo carousels, if not you can apply this to existing ones by clicking on the edit pencil.
722 days ago
The 7.3 version of our customer app has now arrived!
This update includes the following:
726 days ago
Have you been looking for an easier way to prompt your customers to do what you intend for them to do when sending to them email marketing?
We now have a solution for you!
If you go to Settings > Marketing > Email, you can scroll down to where it says 'Call to Action Button'. From there you can choose what you would like to prompt your customers to do when they receive an email from you for marketing.
You can prompt them to either:
This would then appear as a button for them which will be easy for them to click on when they receive marketing from you via email. When they click on the button you set up, it will direct them to either the customer app (if they have it installed) and if not, the web app.
741 days ago
Just in time for the holidays, we now have E-Gift cards! You will be able to add an E-Gift card as a product to your store under:
Settings > Products > Add Product > Product Type > Select from the Dropdown ‘Gift Card’.
Once the new gift card is saved it will now be displayed under the section you added the card to on the new order page. You can then select the gift card and a new module will pop up for you to select the Customer Receiving the Gift, the Amount, a Gift Message, How the Gift card will be sent over (SMS, Email, or Both) and when the card will be sent to the customer.
You will need to select a customer who is purchasing the gift card before submitting the order and finishing the purchase.
Once the gift card is purchased the message will be sent to the customer over SMS/Email letting them know they have been gifted a card with the amount credited to their account for their next purchase.
This amount will automatically be applied to any future orders.
