CleanCloud Updates

Garment Summary Report

You will now have access to a Garment Summary Report from the Data Export section under Metrics. Giving you an exported file showing the breakdown of each Garment individually for each order. 

Head to Settings > Metrics > Data Export > Select from the dropdown Garment Summary.

Separate In-Store Minimum for Express Orders

You can now add a separate in-store minimum order amount for your Express orders ensuring those Express/Rush orders have their own minimum amount.

Head to Settings > Admin > Workflow > General Settings and scroll down to Minimum Order Amount Express ($)

Customer CSAT tracking upgrade to Reviews feature

If you wish to explore customer comments further, you can access a more comprehensive view of the feedback by navigating to Metrics > Reviews.

Within this section, you have the flexibility to sort the reviews based on specific criteria, including the period and the staff member responsible for servicing the order. This allows you to gather valuable insights and continually improve your service. Review Feature

Due Date filter update on the Cleaning page

The most recent due date filter on the Cleaning page now includes Overdue orders in Today's selection and has a separate Overdue option to just show those that are late. You can separate the filtered view by Due Today & Overdue or view only the Overdue orders.

Head to the Cleaning Page > Select the dropdown that says ‘All’ next to ‘Filter Sections’ and select what filtered view you wish to see.

Allow Statement creation for up to a year

You will now be able to create a statement for a customer or business account going back up to a year. Previously 90 days was the cap for a statement creation. 

Head to Settings > Invoice > New Statement > Select the Customer or Business > Arrange the date range to as far back as a year.

Bags In/Out Order Sales Data Export Report

In the Orders (Sales) data export file you will now find two new columns for the number of bags in and the number of bags out for each order received.

Ability to change the order of promo carousel cards

You now have the ability to change the order of your created promo carousel cards for the Web Booking tool and the App.

Head to Settings > Discounts & Promos > Promo Carousel. If you look at the left side of the Carousels you will see some dashed lines allowing you to grab a Carousel and move it to where you prefer.

Customer App 7.7

Our 7.7 version of our customer app includes the following updates:

• New Order Review Flow
• Multiple card support for CleanCloud Pay & Clearent
• Improved Services flow, with pricing information

Tracking if an order is detailed

After an order has been detailed on the Detailing page you will be able to view when the order has been detailed and by which staff member on the Cleaning page, the Ready page, or on the Search page.

CleanCloud Pay and Clearent - using a card terminal from Driver App

You can now take a mobile card terminal using CleanCloud Pay or Clearent on the road with your driver to take payment on the go.

On the Driver app, go to the 3 lines at the top left, then go to ‘Settings’ and enter the relevant terminal information in the terminal fields. The driver can then select the pay-by-card terminal option on the Driver app to take payment for an order.

Background Processed Metrics Exports for those with 15+ stores.

We now allow you to process reports in the background when more than 15 stores are selected. This will be emailed to you.

You can also download the reports from Settings > Metrics > Data Export > Exports History.

User permission for Data Exports

You will now have the ability to give any of your users/staff members the ability to use the Data Export feature. 

Head to Settings > Users > Click on the pencil icon next to one of your users > Check the 'Export Data' permission > Update

Improved Laundry Bag Out Labels

Our new laundry bag out labels will now show if there are also any hanging items and whether the order is still unpaid.

In-Store Order Minimum

You will now be able to place an in-store order minimum amount excluding retail items in your settings. Allowing even when selecting one item for a customer it will automatically add your in-store minimum cost.

Head to Settings > Admin > Workflow > General Settings > Minimum Order Amount ($) and enter an amount you wish.

Below there is also an express order minimum amount which you can set.

Order Issue Tracking

You now have the ability to report an issue with any order and keep track of these issues. Please have a look at this article for further information Order Issue Tracking.

Data Export History Log

You will now be able to view all the history of any prior exports. Go to Settings > Metrics > Data Export. After exporting any of the data sets you will see at the bottom the history with a few columns of information such as Title, Exported By, Date, Etc… 

The Barcodes page now has a search to help find relevant barcodes faster.

Previously on the /barcodes page, we displayed a long list of all your heat seal barcodes, which if you have plenty of orders could cause the page to load slowly. Now we have implemented a search feature allowing you to search for heat seals from a barcode range allowing for faster load times on the page and an easier way to search and find only the barcodes you are interested in.

Referral code when creating customer from POS

Customers can now share their unique referral code with friends and family and simply walk into your store where you will be able to apply the referral code in the POS. When adding in the new customer you will see a new box labeled Referral Code to enter the relevant code. Please review this article on how to activate referral codes for your customers. Using Invite / Referral Codes

Orders placed on the customer app are queued for Invoice, and won't be auto charged by card if the customer's default payment type is ‘Pay by Invoice’.

If a customer's default payment method is set to ‘Pay by invoice’ in the POS and the customer then places a Pickup and Delivery order online, it will not automatically charge the saved card on file. Instead, it will keep the customer on the invoice payment method.

Please see this article on how to set a default payment method for your customer: Customer Default Payment

If the pickup order is done using services then ignore extra turnaround time on products when editing in the POS.

If you are using our Services order flow which can be set up from Settings > Admin > Pickup & Delivery > General Settings > Customer Order Flow > Customer Only Selects Services, and you have previously added an extra turnaround time for any of your products in the Products section, we will ignore this extra turnaround time for customers placing a Pickup and Delivery order with you to ensure it matches just the turnaround time set for the services flow.