CleanCloud Updates

Automated Reschedule Notifications

Introducing automated reschedule notifications for store closures. 📅🔔

If a customer's repeat pickup falls on a closed date, our system automatically notifies them to reschedule. Easily manage closed dates in Settings > Admin > Pickup and Delivery > Routes. On closure days, flagged orders trigger customer notifications, ensuring a smooth rescheduling process.

To learn more, visit the guide: 'Automatic Rescheduling Notifications for Store Closed Dates'. Streamline orders during closures, perfect for holidays!

Photos on Digital Receipts

Order photos now show on digital receipts. 📸📱

Enable this by going to Settings > Admin > Notifications > Send Link to Digital Receipt in the Email and SMS tabs. Once activated, photos from POS or Driver App orders will be visible at the bottom of the digital receipt.

Dive into our 'Digital Receipt Setup' guide to learn more.

Release Forms Enhancements

We're happy to announce the recent enhancements to our Release Form feature. 🚀📄

🥇 First Order Release Form: Automatically include release forms in a customer's initial order to ensure awareness of basic store terms and conditions. This can be set on Settings > Hardware > Receipt Printer > Release Forms > Release Form on First Order.

📧📲 Release Forms in Digital Receipts: Include release forms in Email or SMS receipts by enabling 'Send Link to Digital Receipt' in Settings > Admin > Notifications > Email/SMS.

✍️ Digital Signatures on POS: Activate the 'On Screen Sign' feature to enable customers to digitally sign the release form during checkout using the mouse cursor (for computers) or touchscreens (on tablets and iPads).

For a detailed overview, refer to our 'Creating Release Form' guide.

Setting Up a (1099) Contractor in CleanCloud Payroll

CleanCloud Payroll now supports 1099 Contractors. Effortlessly handle payroll for both W-2 Employees and Contractors through Gusto. 🚀💼

Dive into the comprehensive guide to discover how to set up and manage W-2 Employees and 1099 Contractors through Gusto: 'Setting Up a (1099) Contractor in CleanCloud Payroll'.

Tax ID Visibility Update

Easily display and set Tax ID on customer accounts! 📊💼

Head to Settings > Admin > Workflow > New Order page > Optional Customer Fields, toggle on 'Tax ID', and update it on the customer CRM page. Business accounts will automatically display the Tax ID.

The Tax ID will be visible on invoices for both customer and business accounts. Learn more on our 'Sales Tax Setup'.

Two-Factor Authentication (2FA) for Enhanced Security

We're excited to introduce an extra layer of security for your CleanCloud account with Two-Factor Authentication (2FA). 🛡️🔒

Easily enable it via Settings > Users > Manage User Accounts. Just download a trusted Authenticator App, follow the quick setup, and enjoy enhanced security for your CleanCloud account.

Your security matters, and CleanCloud is here to keep your account safe and sound. To learn more, visit the guide: 'Two-Factor Login for Users'.

Add Funds to Laundry Cards through CleanCloud POS

You can now easily top-up customer Laundry Cards right at the front desk through our POS system, eliminating the need to rely solely on kiosks. 💸💳

All you need to do is create a Laundry Card product in your CleanCloud account, and then, when needed, select a customer and top up their card with the required amount. Enjoy simplified laundry card management with CleanCloud's new POS feature.

This feature is only compatible with LaundryCard, FasCard, and Laundroworks.

To learn more, explore our guide: 'Add Funds to Laundry Cards via the POS'.

Automate Report Generation with Report Export Scheduler

Enhance your report management with CleanCloud's Report Export Scheduler. 📆📊

Easily customize report types, set frequencies, and select recipients. Access this feature through Settings > Metrics > Data Export > Scheduled Report Exports > 'Schedule Report'. Once configured, your reports will be automatically delivered to your inbox.

To learn more, explore our guide: 'Report Export Scheduler'.

Cash Payment Discount

Introducing 'Cash Discounts' - Simplifying order processing!  💸🚀

Set a default cash discount percentage at Settings > Admin > Payments & Finances > Payments > 'Cash Discount (%)'. It automatically applies when the payment method is 'Cash'. Enhance your customer experience effortlessly!

For step-by-step instructions, explore our 'Cash Payment Discount' article.

Change the Brand, Style, Upcharge, and Pattern that have been saved for Heat Seals.

It will be possible for you to modify and alter the information related to a registered Heat seal barcode. 

You can go to https://cleancloudapp.com/barcodes to modify a number of dropdown menus, including Patterns, Brand, Style, and Upcharges.

Automatically select Release Form based on Products.

An Owner's Risk Release Form is an optional feature that you may add to your receipts, and it can be automatically attached to specific products. For further information, see this article. Creating Release Forms

To edit your product, navigate to Settings > Products > Edit > Release Form dropdown and choose the appropriate release form that you want attached to the product. 

Customer Source: Where did you find us?

It will now be possible for you to include information of where the customer found out about your business when you add them to the POS.

You can turn on the setting in Settings > Admin > Workflow > New Order Page > Optional Customer Fields > Toggle on 'Customer Source'

There will be a fresh set of options with some pre-installed defaults, like:

Google Search

Google Maps

Yelp

Facebook

Friend or Family

You can add or remove sources from the list above if you wish.

Then simply choose the relevant options from the newly available selection 'Customer Source' when adding a new customer from the New Order Page +.

Tips column in Metrics->Revenue page

The ability to view a tips column on the Revenue page in Metrics has recently been implemented.

Head to Settings > Metrics > Revenue > Toggle on Show Tips to add the column to the report. 

Discount % on Repeating Invoices

You can now add a discount percentage to invoices when you create a new Repeating Invoice. 

Head to Settings > Invoice > New Invoice > Select Repeating from the dropdown and apply the discount percentage.

Garment Summary Report

You will now have access to a Garment Summary Report from the Data Export section under Metrics. Giving you an exported file showing the breakdown of each Garment individually for each order. 

Head to Settings > Metrics > Data Export > Select from the dropdown Garment Summary.

Separate In-Store Minimum for Express Orders

You can now add a separate in-store minimum order amount for your Express orders ensuring those Express/Rush orders have their own minimum amount.

Head to Settings > Admin > Workflow > General Settings and scroll down to Minimum Order Amount Express ($)

Customer CSAT tracking upgrade to Reviews feature

If you wish to explore customer comments further, you can access a more comprehensive view of the feedback by navigating to Metrics > Reviews.

Within this section, you have the flexibility to sort the reviews based on specific criteria, including the period and the staff member responsible for servicing the order. This allows you to gather valuable insights and continually improve your service. Review Feature

Due Date filter update on the Cleaning page

The most recent due date filter on the Cleaning page now includes Overdue orders in Today's selection and has a separate Overdue option to just show those that are late. You can separate the filtered view by Due Today & Overdue or view only the Overdue orders.

Head to the Cleaning Page > Select the dropdown that says ‘All’ next to ‘Filter Sections’ and select what filtered view you wish to see.

Allow Statement creation for up to a year

You will now be able to create a statement for a customer or business account going back up to a year. Previously 90 days was the cap for a statement creation. 

Head to Settings > Invoice > New Statement > Select the Customer or Business > Arrange the date range to as far back as a year.

Bags In/Out Order Sales Data Export Report

In the Orders (Sales) data export file you will now find two new columns for the number of bags in and the number of bags out for each order received.