CleanCloud Updates

Call to Action in Email Marketing

Have you been looking for an easier way to prompt your customers to do what you intend for them to do when sending to them email marketing?

We now have a solution for you!

If you go to Settings > Marketing > Email, you can scroll down to where it says 'Call to Action Button'. From there you can choose what you would like to prompt your customers to do when they receive an email from you for marketing.

You can prompt them to either:

• Create an Order
• View Pricing
• Use a Promo Code
• Send a Gift Card
• Add a Subscription
• Add a Repeat Pickup
• Go to a Custom URL

This would then appear as a button for them which will be easy for them to click on when they receive marketing from you via email. When they click on the button you set up, it will direct them to either the customer app (if they have it installed) and if not, the web app.

E-Gift Cards

Just in time for the holidays, we now have E-Gift cards! You will be able to add an E-Gift card as a product to your store under:

Settings > Products > Add Product > Product Type > Select from the Dropdown ‘Gift Card’.

Once the new gift card is saved it will now be displayed under the section you added the card to on the new order page. You can then select the gift card and a new module will pop up for you to select the Customer Receiving the Gift, the Amount, a Gift Message, How the Gift card will be sent over (SMS, Email, or Both) and when the card will be sent to the customer. 

You will need to select a customer who is purchasing the gift card before submitting the order and finishing the purchase.

Once the gift card is purchased the message will be sent to the customer over SMS/Email letting them know they have been gifted a card with the amount credited to their account for their next purchase. 

This amount will automatically be applied to any future orders.  

Inbox read and unread

You will now have the ability to toggle on a requirement for new messages to be marked as read ensuring your messages from customers are visibly noticeable until read by you or your staff. This can be turned on in Settings > Admin > Notifications > General Settings > Require New Messages to Be Marked as Read.

Exclude Certain Business Accounts from Loyalty Points

You can now exclude certain Business accounts from earning loyalty points from your store. 

This change can also be made for existing Business accounts already added to your store.

This means that every customer attached to that business account won’t be able to earn loyalty points.

When adding a new business account or editing one you will find a toggle at the bottom of the module to exclude loyalty points

Allow User Hours to Be Edited Same Day without Hour Restriction

You will now have the ability to edit any of your Users hours without restrictions. This is extremely useful if one of your Users happens to clock in at the wrong time or happens to clock out too early or late and you need to make the correction the same day. 

Head to Settings > Users > View Hours > Click on the one of the blue pen icons next to the hours of your user under clock in or clock out. 

A change hours module will pop up for you to make any edits to the hours. Once the hours are edited you will then see under the notes section that the hours were Edited. 

Show Bags Column on Detailing Page

If you weigh laundry bags by the pound or by the kg and you also use the Detail page we offer, then you can now also see a column for laundry bags on this page.

You can turn this on from Settings -> Admin -> Workflow -> Detailing Page

SP700 One Time Barcode Tags

The Garment Tag printer: Star SP700 USB & Ethernet versions can now also print one-time barcoded tags.

If you would like to set this up, get in touch with our support team!

Please note however that this does not apply to the WEBPRNT version of the printer. Also this will not work with iPads or Android tablets.

Driver app - Show in feed what’s still set as Cleaning but Due for Delivery Today

On the Driver app you can now see in the main feed if an order is still on the Cleaning page of the POS but is still due for delivery today.

This helps the driver to know if an order is running late or if staff haven’t yet updated the order status from Cleaning.

Driver App - Mark order as 'Nothing to Pickup'

Your Driver will now be able to select “Nothing to Pick Up” which is particularly useful for repeat pickups, if the customer left nothing out for their scheduled pick up day. 

In the Driver App after you Driver selects Accept and Navigate to the pickup they can select the Issue option and Nothing to Pickup

This will automatically add a note to the order saying there was nothing to pickup, move it to the Detail/Cleaning page and clear it from the Driver App feed.

If the Driver takes a photo before setting “Nothing to Pickup” that photo will also be sent to the customer, and can be seen from POS/Customer app

Someone in the store will then be able to take action, e.g. delete the order or call customer to see what happened.

Assign Action to Push Marketing

You will now be able to add an optional action to your one off push marketing notifications and through your automated campaigns. (Note: automated campaigns require the Grow Subscription Plan)

Head to Settings > Marketing > Push > Action Dropdown and select from one of the actions you would like your customers to take. 

Create Order

View Pricing

Use Promo

Add Subscription

Add Repeat Pickup

For example you could create a marketing message like

"Create a repeat pickup today and take advantage of our repeat pickup discounts. Tap here to create a repeat pickup."

The action would take your customers to the repeat pickup section of the app to create a repeat pickup order and take advantage of your repeat order discounts. 

Increase max number of up charges per item from 3 to 6

Now you will be able to apply up to 6 up charges to a single product. This is an increase from the original total of 3 up charges you were able to apply to a single product.

Plant status when with driver to show on Cleaning page

If you have a plant mode subscription, you can now see when an order is with Driver 1 (the driver taking the orders from the store to the plant) or with Driver 2 (the driver is taking orders from the plant back to the store) when you are on the Cleaning page of store mode.

Previously you would have only been able to see if the order was in store or in plant on this page but now you get a better indication of where the order currently is.

The Driver 1 and Driver 2 stages are indicated with D1 or D2. Have a look at the image below for an example of this.

Driver App - Plant Mode - Mark orders as being taken to Plant and Back

If you have a plant mode subscription, you now have the relevant driver stages of the plant on the Driver app too!

You can set the plant address from Settings > Admin > Plant Mode > General Settings > Address of Plant.

Once you do this, if you go to the Driver app, tap on the 3 lines at the top left, and you will find 'Switch to Plant Mode'.

Once enabled, you will find the relevant plant stages for the driver added to the driver's workflow as evidenced in the image below. Drivers will then be able to move orders across to the relevant stages of the plant workflow.

Metalprogetti USA Kiosk - Support for Clearent card terminal

If you are based in the United States and you have a MetalProgetti Kiosk, we have now added support for Clearent card terminals!

Previously, you would have only been able to charge a customer's saved card with Clearent but now you can have a card terminal attached to it to take payment from your customers so that they can retrieve their orders.

Barcode Scan support for Give Bag to Driver in POS

If you would like to scan orders to pass them onto the driver who would bring them to your plant or central cleaning facility, then this update is for you!

If you go the Cleaning tab at the top of your screen and then go to Reports > Give Bag to Driver, we have now added support for barcode scanning on the order receipts while on this page.

This means that the attendant in-store can scan the relevant order receipts with this page open and once an order receipt has been scanned, it will tick the relevant order on the list. Once the attendant has scanned all the relevant order receipts, they can then select the relevant driver they have assigned these orders to and hit 'Submit'.

Add/Edit DoorDash orders from POS

Our DoorDash V2 update includes the ability to create or edit DoorDash orders from the CleanCloud POS.

If you click on the clock symbol at the bottom right of the New Order page, you will be able to first make it a pickup and delivery order. Once you do this, you can then choose to make the order either a regular pickup and delivery order or a DoorDash pickup and delivery order.

You can even choose to have the order picked up by one of your drivers but returned by a DoorDash driver or vice versa.

Customer App 7.2

Our most recent update to our customer app to version 7.2 includes the following:

- Improvements to DoorDash

- Push Notification improvements

- Android 13 and iOS 16 optimization

- Language improvements.

Product Feature Request Board

We are very happy to announce our new Feature Requests Board, where you can submit your feature requests and ideas to improve CleanCloud, vote on the requests that you like, as well as comment on requests.

CleanCloud will prioritize working on the features with the most votes, as well as provide you with status updates. So be sure to vote for the ideas that you like! If you submit an idea, make sure it is well written and clear so others will vote for it.

The feature request board can be accessed from the Help Menu at the top right of CleanCloud then selecting Feature Request, or by visiting https://cleancloudapp.com/requests

POS Android App

You will now find in your Google Play store a version of the CleanCloud POS system for Android. 

This comes with 99% of all the functionality of the web based version of the POS.

Check on Orders on the go, scour over your metrics while on vacation or add a new employee all from the comfort of your phone or tablet. 

Driver App, turn off auto navigate in Driver App Settings

If you do not wish to automatically navigate to a customer's address in the driver app, you can switch off this feature by heading to the three lines at the top of the Driver app > Settings > Auto Navigate and select 'No'.

The driver will still be able to manually press the navigation button but it will no longer automatically open the navigation screen when you select Accept & Navigate.