CleanCloud Updates

A few months ago we introduced an advertising tracking script that includes UTM parameters like source, campaign, term, and medium. Today, we’re making all that data available in a new dedicated Advertising section within your metrics. Here, you can track customers acquired through your Pay Per Click campaigns and see the value of the orders they’ve generated.

This allows you to effectively monitor the impact and ROI of your marketing efforts.

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We've introduced a new feature for ticket splitting: Split Tickets by Product Slot Space. This option is perfect for more advanced workflows, this new option allows gives you greater flexibility in managing your orders with assembly.

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Introducing Delivery Verification with DoorDash Orders!

You can now enhance the security and efficiency of your DoorDash orders by requiring a signature or photo upon delivery. To start using delivery verification, simply go to Pickup & Delivery > DoorDash.

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If your store has WhatsApp enabled, you can now use it for pickup and delivery notifications.

Just go to Settings → Admin → Pickup and Delivery → Notifications and choose WhatsApp as your preferred method.

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When creating or editing a plant stage, you’ll now find a new Special Role field. Use this option to designate the stage as a Quality Check, meaning it'll show Accept or Reject buttons. This enhancement introduces quality control in CleanCloud by clearly defining stages that require approval or rejection.

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We’re excited to announce a new addition to our marketing toolkit: a dedicated email template for requesting customer reviews.

We’ve added a new “Review Request” button action to email templates, making engaging with your customers and encouraging them to share their positive experiences easier than ever. This powerful feature is designed to help you generate more reviews, enhancing your business’s reputation and driving growth through authentic customer feedback.

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Subscriber usage is now visible on the New Order Page.

When selecting a subscriber or editing an existing order, the page now displays the subscriber’s current usage for the ongoing period. This enhancement enables staff to easily monitor and manage usage directly within the order process, streamlining decision-making and improving operational efficiency.

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Promotional images now appear on the customer-facing display, alternating between two defaults every 15 seconds: Get the App and Leave a Review. If your business doesn't use an app, you can disable this in Hardware Settings → Customer Facing Screen.

You can also upload custom promotional images, giving you full control over what's displayed and allowing you to highlight in-store offers.

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Customer Groups just got a whole lot better!

You can now create Customer Groups based on revenue thresholds, allowing you to assign customers who have spent more than $1000 in lifetime to the Gold tier in CleanCloud.

Additionally, you can now send targeted marketing campaigns based on these customer groups. Want to send a promo code to your Platinum customers? No problem at all.

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Enhance your customer experience by displaying a live basket on a connected second monitor.

Simply enable and configure this feature in Hardware > Customer Facing Screen. Once enabled, open https://cleancloudapp.com/screen in a browser tab, drag it to your second monitor and maximize the window. While it’s possible to use an iOS or Android tablet as a second screen with Sidecar or other apps, an HDMI-connected monitor offers a more reliable and seamless experience.

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