Keep track of all new updates to CleanCloud
796 days ago
You can filter by the section on the detailing and cleaning page to help you see which orders from which section need to be detailed or cleaned. You will see a filter section dropdown at the top of the detailing and cleaning pages to help you easily identify orders containing these items.
798 days ago
You can now apply a color filter on the Detail, Cleaning, and Ready pages which correlates to your sections’ colors.
This will help you to easily see by color which orders belong to which section. You can apply this filter under Settings > Admin > Workflow. Then, go to either ‘Detailing page’, ‘Cleaning page’, ‘Ready Page’ and make sure to toggle on ‘Show Section of Order Using Colors’.
800 days ago
When on the Cleaning page you will now be able to apply a filter for orders that are due today and orders that are due tomorrow to find the specific orders you are looking for.
804 days ago
On the Ready page if you want to filter down your orders to look for which orders are for delivery specifically and if you want to filter orders by specific route you now have filtering options which allow you to do this!
Head to the Ready page, select the ‘All Orders’ dropdown and apply the filter Delivery or select any of your routes to see those specific orders.
807 days ago
If you are auto-charging saved cards on file when processing your orders from cleaned to ready, you will now have a visible message on the POS for you and your staff if the saved card on file failed to process.
The order will still move from cleaned to ready and the customer will automatically get a notification saying the card has failed, encouraging them to update their card info.
811 days ago
When refunding a customer you will now have the option to refund any credit used by the customer and you can see if any refunds have already been applied to their previous order.
You will see in the screenshot below the amount already refunded at the top and the check box at the bottom to return the store credit used.
817 days ago
You can now benefit from offering Physical Gift Cards to your customers at your store!
As with the E-Gift Cards, you will first need to create the gift card in the products section.
Go to Settings > Products page. On the Products page add a new product by selecting 'Add Product' at the top right corner.
Then, select 'Gift Card' from the 'Product Type' dropdown menu and fill in the required fields with your gift card details.
Once your gift card product has been created and you select the gift card product from NEW ORDER, you will find a dropdown to select either Digital Gift Card or Physical Gift Card.
The Physical Gift Card will give you a code that will be associated with the card for your customers to redeem later. You will have to write this code down for your customer.
You could apply this code to a business card you have on hand in the store or possibly gather a stack of pre-made gift cards with your business branding and include the code there.
You would simply need an easy way to include this code on a physical card you give to your customers.
819 days ago
If you want to charge your customers by card automatically as soon as their repeating invoice has been created automatically then you now will have the ability to do this!
Create the new invoice as ‘Repeating’ and tick the box where it says ‘Charge Card’ under ‘Auto Charge Saved Card’.
821 days ago
You can now send Business invoices to your integrated QuickBooks account.
First Head to Settings > Admin > Payments & Finances > Accounting Integration > Scroll down to QuickBooks and toggle on 'Show Send Invoice To QuickBooks Button for Invoices'
Once the switch is turned on, go to Settings > Invoices > (filter for business account invoices) and you will see a QuickBooks column and a 'Send to QB' button that will allow you to send over your business invoices to QuickBooks.
824 days ago
Specify which services you wish to offer in the app. An example could be Dry Cleaning only or Laundry per lb.
Head to Settings > Admin > Pickup & Delivery > General Settings > Scroll down to Customer Order Flow > Select from the dropdown Customer Only Selects Services > Add Service.
When a Customer creates an order there will be a large display of the Service with a title and description and the customer can select multiple services.
Each service might have extra hours for turnaround which will add to the number of hours between P&D for choosing time slots. If they select multiple services, we will use the service with the most extra hours to calculate the turnaround time.
For each service you can select whether a customer will select the number of bags, the number of items, or both.
826 days ago
We now have a new notification integration through WhatsApp.
Head to Settings > Notifications > WhatsApp > Click On Contact Support
To set up WhatsApp we need the following;
An active phone number that is not already linked to a WhatsApp business account. This number needs to be able to receive an SMS or call to receive a verification code.
(we can use a number that is linked to WhatsApp already BUT you will lose all related data on your WhatsApp business profile on your phone).
NOTE - once the number is linked to WhatsApp business, the customer will no longer be able to use the number on the WhatsApp mobile app
We also need to get the following details;
WhatsApp Business Profile Display Name:
Timezone In GMT:
Business Description (Optional):
828 days ago
You will now be able to view all the relevant information for your subscriptions. Displaying everything that you included when you first created the subscription plans. As you can see in the screenshot below all the new columns added give you a great overview of the subscription information set up.
831 days ago
If you ever have to refund an order you will now see a note displayed under the order refunded letting you know the Order has been refunded, the amount of the refund and the Order number created for the refund. This will all be under the Notes column.
833 days ago
Once you have created a Repeating invoice you may have to make some edits. You are able to edit the day of the week the invoice is created, how many days they have to pay the invoice and if the email is automatically sent.
Head to Settings > Invoices > Select Repeating from the dropdown > Find the invoice you wish to edit and select the pencil icon on the far right next to the trash can icon.
835 days ago
You will now have the ability to create a repeating invoice for businesses and customers on a Weekly or Bi-Weekly basis. Adding a new set of options on top of the invoices every month.
Head to Settings > Invoices > New Invoice > Type > Repeating > Select from the drop-down Monthly, Every Week, or Every 2 Weeks.
840 days ago
ActiveCampaign will allow you to create your own marketing campaigns in CleanCloud.
Note - You will need to be on our Grow or Grow+ plan to access the ActiveCampaign settings.
If you don’t already have an ActiveCampaign account you can set up an account through CleanCloud.
If you already have an ActiveCampaign account follow the steps below to link this with your CleanCloud account;
846 days ago
CleanCloud has teamed up with Cobblers Direct to provide our customers with an easy way to provide shoe, bag, and belt repairs in your store.
The Cobblers Direct integration allows you to expand your business offering into shoes, bags, and belt repairs with no setup fees or monthly charges. You just process the order in-store and send the items to Cobblers Direct, they will contact the customer directly to clarify any issues with the order and return the repaired items to you for the customer to collect.
And you keep a share of the revenue! Please note this is only available for US customers.
Go to Settings > Admin > Store Details > Services Offered and activate the option “Cobblers Direct Repair Service.”
Once this setting is activated you will see an additional section and items on the New Order Page, as shown below:
Please have a look at our new Cobblers Direct articles to help answer any questions.
849 days ago
You will now have the ability to toggle on the option to check a customer's address in the web booking tool prior to the customer being required to sign up for an account. Allowing us to check if the customer is in your service area prior to account creation.
Can activate in Admin > P&D > Address Options > Toggle on ‘Customer Can Check If Address Is In Geofence before Creating Account’
(Web Booking Tool Only)
Once activated there will also be a button in Admin > P&D > Routes to see customers that were outside the service area. It will be right next to Add Route - View out of Service Area. Letting you know the Date, Address, Name, Email, and Telephone of these customers so that they can be informed when you start servicing their area.
In the web booking tool, if you click 'Sign Up' the customer has to enter the address first which will check if they are in the service area. If they are not, they are prompted to provide contact details for when the store expands its service area.
859 days ago
Our invoice page just got better with the ability to filter through all your invoices from the top right of the page so that you can quickly find the specific invoice(s) you are looking for and we have also put pages on this section so that you can see the invoices on different pages rather than having to scroll through all the invoices on one page.
You will be able to filter by invoice ID or customer name.
Furthermore, once you have created enough invoices, it will start to break up into pages such as 1,2,3,4 …. creating a better overall look and feel to the Invoice section.
861 days ago
When creating a new repeating invoice you will now have the ability to create a customized due date for when that or those specific invoices are required to be paid by.
When creating the new repeating invoice you will now see a spot for ‘Days to Pay’ where you can enter the due date for payment of the invoice.
