Keep track of all new updates to CleanCloud
122 days ago
If your store has WhatsApp enabled, you can now use it for pickup and delivery notifications.
Just go to Settings → Admin → Pickup and Delivery → Notifications and choose WhatsApp as your preferred method.
125 days ago
When creating or editing a plant stage, you’ll now find a new Special Role field. Use this option to designate the stage as a Quality Check, meaning it'll show Accept or Reject buttons. This enhancement introduces quality control in CleanCloud by clearly defining stages that require approval or rejection.
125 days ago
We’re excited to announce a new addition to our marketing toolkit: a dedicated email template for requesting customer reviews.
We’ve added a new “Review Request” button action to email templates, making engaging with your customers and encouraging them to share their positive experiences easier than ever. This powerful feature is designed to help you generate more reviews, enhancing your business’s reputation and driving growth through authentic customer feedback.
128 days ago
Subscriber usage is now visible on the New Order Page.
When selecting a subscriber or editing an existing order, the page now displays the subscriber’s current usage for the ongoing period. This enhancement enables staff to easily monitor and manage usage directly within the order process, streamlining decision-making and improving operational efficiency.
129 days ago
Promotional images now appear on the customer-facing display, alternating between two defaults every 15 seconds: Get the App and Leave a Review. If your business doesn't use an app, you can disable this in Hardware Settings → Customer Facing Screen.
You can also upload custom promotional images, giving you full control over what's displayed and allowing you to highlight in-store offers.
130 days ago
Customer Groups just got a whole lot better!
You can now create Customer Groups based on revenue thresholds, allowing you to assign customers who have spent more than $1000 in lifetime to the Gold tier in CleanCloud.
Additionally, you can now send targeted marketing campaigns based on these customer groups. Want to send a promo code to your Platinum customers? No problem at all.
136 days ago
Enhance your customer experience by displaying a live basket on a connected second monitor.
Simply enable and configure this feature in Hardware > Customer Facing Screen. Once enabled, open https://cleancloudapp.com/screen in a browser tab, drag it to your second monitor and maximize the window. While it’s possible to use an iOS or Android tablet as a second screen with Sidecar or other apps, an HDMI-connected monitor offers a more reliable and seamless experience.
137 days ago
You can now easily share Email Marketing Templates with other stores in your multi-store group. This helps maintain consistent brand messaging and identity across all locations.
137 days ago
If you happen to run out of SMS credits, notifications will now automatically switch to email, and an info message will be displayed to staff. This change prevents blocking order creation, which can be particularly inconvenient during the day.
138 days ago
We’ve added two new exports to help you track your inventory more effectively: Inventory Product Sales and Inventory Stock. While this data was previously viewable in the inventory section of metrics, you can now export it for deeper analysis of purchasing patterns.
138 days ago
We’re excited to announce that the Order Status Change webhook has joined our list of webhooks, bringing the total to 8:
138 days ago
To prevent the common mistake of clicking “edit” when trying to detail an order, we’ve removed the edit button from the detailing page. Don’t worry, you can still enable it by going to Admin > Workflow > Detailing Page and turning on ‘Show Edit Button for Each Order’
138 days ago
💡 Requested By You, Built By Us 💡
We’ve added the option for partial payments on invoices. Once enabled in invoice settings, a new toggle appears when clicking the payment button on the invoice page.
150 days ago
💡 Requested By You, Built By Us 💡
We’ve added a one-touch feature to send a reminder to customers to pick up their order.
When an order has been ready for over a week, a speech bubble icon appears next to the order on the Ready page. Pressing this icon sends a reminder to the customer, and the icon will disappear for 48 hours. Hovering over the bubble will show how many times the reminder has been sent and how many hours ago the most recent one was sent.
151 days ago
💡 Requested By You, Built By Us 💡
You can now disable receipt printing for retail orders, saving your receipt printer for transactions that don’t require a customer copy.
151 days ago
Editing a previous Cash-Up is now possible! This new feature allows you to make necessary adjustments to past entries, ensuring your financial records are always accurate and up-to-date.
For enhanced security, we're also introducing a new user permission that enables staff members to edit cash-ups. To grant this capability, just assign the “Edit Cash-Up” permission to the appropriate team members.
151 days ago
We’ve enhanced the Overview Page of Metrics with a new section called Discount Given. This section displays discounts applied to customers, including details such as the staff member who issued the discount, the customer, the discount percentage, the date, and, importantly, the reason for the discount.
This addition provides greater transparency and insight into discount usage, helping you monitor and manage staff practices more effectively.
152 days ago
The total discount amount from product discount rules now appears in a dedicated column on our orders export. This allows you, as a business owner, to more accurately track the discounts your customers receive from product discount rules.
152 days ago
We’ve added the ability to print loyalty points on receipts!
Customers can now see how many points they’ve earned on a transaction and how many more they need to redeem for credit. This is a significant step towards greater transparency in our loyalty program.
153 days ago
One of our most requested features is here! You can now provide a reason for discounts within the customer CRM.
This ensures you know exactly why a discount is applied, improving staff accountability. This new addition is now compulsory, so staff must give a reason when applying a CRM discount.