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Keep track of all new updates to CleanCloud
124 days ago
Online customers must now enter their zip code when saving a Clearent card in the web booking tool and customer app.
If you need more details on how this affects failed transactions or require further assistance, please contact support.
125 days ago
Businesses in Saudi Arabia must meet ZATCA’s e-invoicing requirements. CleanCloud now supports Phase 2 integration, enabling real-time invoice reporting and ZATCA-compliant receipts.
Explore our latest guides on setup, OTP generation, and required hardware to stay compliant.
125 days ago
Starting fresh with new routes? We’ve got you covered! The Route Migration Tool lets you reassign existing customers to their new routes without breaking a sweat. Say goodbye to manually changing routes in the CRM and hello to seamless customer transfers.
127 days ago
Deleting an order just got a whole lot easier! Simply click the icon to edit, head to the Actions panel, and you'll find a brand new Delete button ready to clean things up.
138 days ago
Great news! CleanCloud now supports Amazon Pay, making it easier for customers to securely pay for their orders using their Amazon account.
📍 Phase One Availability: This integration is currently live in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and the UAE.
Ready to get started? Learn More
138 days ago
Clicking into a message now feels more like a CRM, making it easier to follow and manage conversations. The updated layout helps you stay organized and respond more efficiently, so you can keep the conversation flowing seamlessly.
139 days ago
The Driver Locations section in Users now makes it easier to view and understand historical data. You can now access up to 7 days of location history, but now when selecting a driver and using the slider, the map will zoom into the relevant area for that period. Each location ping is also marked with a dot on the map, and hovering over it will show the date and time of that ping. Same valuable data—now presented in a clearer, more intuitive way.
141 days ago
Subscriptions just got an upgrade!
Now, when a customer joins a subscription through the Web Booking Tool, you can:
• Set an action to take them straight to their next step, like creating a repeat pickup, or placing an order.
• Show a custom message to welcome them—whether it’s friendly, informative, or just a little cheeky.
A better way to make subscriptions more seamless and engaging!
145 days ago
Great news - your digital receipts just got an upgrade!
Previously available only via email and SMS, our latest update lets you deliver digital receipts directly through WhatsApp. Now, your customers receive order updates and digital receipts in one instant message.
To set it up, navigate to your WhatsApp settings and enable the Send Link to Digital Receipt option. Once enabled, a digital receipt link will be sent automatically when an order is marked as cleaned and ready, or you can send it manually using the new Send Receipt feature.
Note: WhatsApp must be enabled in your store.
147 days ago
Take cycle management to the next level!
You can now create sub-cycles within your main cycles on the Machines page. Perfect for setups like “Delicates” with options for “Hot” or “Cold.” Stay organized and tailor your cycles effortlessly!
148 days ago
Our web booking tool just got a major upgrade! This sleek UI/UX overhaul is designed to boost customer conversions, enhance their experience, and make CleanCloud smoother than ever.
🚀 What’s New?
• Smarter Turnaround Times – Product extra days set in POS now factor into turnaround calculations.
• Seamless Account Claiming – If a customer already has a POS account, they can claim it instead of resetting their password.
Activate today in Admin → P&D settings → General Settings → Order Flow.
166 days ago
Your order sales export just got an upgrade! The Prepay Amount is now included, making it easier than ever to dive into your payment details and stay on top of your finances.
166 days ago
We’ve added an Order Type filter to the Cleaning page, just like the one on the Ready page. You can now easily filter orders by Order Method such as, In-Store, Delivery, or Lockers, as well as their Route Assignment, helping you manage workflows more efficiently.
166 days ago
We’ve introduced powerful new rules to supercharge your marketing campaigns:
• Customer has not left a review
• Customer has left a review (with the ability to select a score range)
• In-store order count (excludes Pickup & Delivery orders)
These rules are now available across the entire marketing suite, giving you more flexibility to target the right customers effectively.
168 days ago
Now you can share crucial updates with ease—no opt-in required.
When crafting a one-time Marketing message, you have the option to select the message type, which can be either Marketing or Informational Notification.
Informational Notifications simplifies the process of sharing crucial updates with all customers who meet the eligibility criteria, regardless of their marketing opt-in status. For instance, notifying customers on Route 7 about a canceled service becomes a straightforward task. Try it out and keep everyone in the loop effortlessly.
168 days ago
Automate to Elevate: With Automated Flows, transform every customer interaction into a seamless journey toward loyalty and satisfaction.
Automated Flows allow you to create powerful email campaigns with if/else logic. Set triggers, conditions, and actions to design custom customer journeys. For example, send a welcome email when a customer registers, followed by targeted offers based on their activity.
Track each Flow’s trigger point, active status, and customer progress in the Marketing tab. Save time, boost engagement, and build loyalty automatically.
173 days ago
The inbox has been completely redesigned to enhance your workflow and make customer communication seamless. Featuring a new tabbed design and brand-new actions, the updated inbox helps you effortlessly prioritize messages and respond faster than ever.
This update ensures you can focus on delivering exceptional customer service with a more intuitive and organized interface.
174 days ago
Starting today, every edit to staff hours will be fully logged. You’ll have a complete history of changes and know exactly who made them, giving you greater transparency and control.
A new Edited icon will appear in the notes column of any edited shift. Click it to view the original data alongside the edits made and the person responsible for them.
174 days ago
You can now see the invoice number directly when searching for orders on the search page. This enhancement makes it easier to quickly identify which invoice an order is assigned to, saving you time and improving efficiency.
174 days ago
The Express Ready-By Date option now includes an hours setting in addition to days. Allowing you to set default ready-by times to 48 hours for regular orders and 24 hours for express orders, offering more precise control over turnaround times.