CleanCloud Updates

Better management for weight products

Now you're able to manage weight products much easier, by just editing the product - you can add and delete bags easily, keeping better track of if.

Better resend to plant conveyor

Easily resend a particular garment or set of garments to the QuickSort or MetalProgetti conveyor if they were not successfully received by the conveyor.

New Multi Store feature

You will now have the ability to copy/link over inventory items when adding in a new store with us via the Multi Store tool! Just make sure you have the 'copy products' or 'link products' option enabled when adding in your new store. For further information regarding the Multi Store tool, please click on this link: https://cleansupport.zendesk.com/hc/en-us/articles/360024191611-How-to-add-a-new-store-to-your-account

Speed Queen in Metrics!

If you have the Speed Queen integration in your CleanCloud account, you'll be able to see the Speed Queen payment method in Metrics.

New version of the customer app is live!

The CleanCloud App's new version (ver6.8) is live on both the App Store and Google Play - make sure you update the app and inform your customers to update for the latest features.

New features include:

• Edit order, pickup and delivery slot if allowed by the store
• Support for rescheduling order if the driver is unable to make the pickup/delivery slot
• Percentage tips for orders and repeat pickups
• More information about subscriptions before joining one - you can check the extra info you can give in Menu > Admin > Pickup and Delivery > Subscriptions
• Possibility to set different pricing for each route

New Speed Queen/Huebsch payment integration

You will now have the ability to link up Speed Queen or Huebsch to your CleanCloud account. This will allow your customers to be able to pay for their orders via the Speed Queen or Huebsch app. To get this configured, simply just go to Settings > Admin > Payments.

Please note: This is only available for US customers.

Automated Marketing Rules

If you are subscribed to our Reviews module, you are now able to set automated marketing campaigns that send out at a pre-set frequency.

You can determine:

• a mode of sending (email, SMS, push)
• the content of it
• who to send it to based on orders, value, time span, routes, or even birthdays
• how often would you like to send these
• if a customer has received one, how long until they can receive their next marketing email/sms/push

If you would like to take advantage of this great feature and Reviews as well, you can always reach out to the Customer Success Team.

Plant UX updates

To improve the usability of the plant, we have now made it possible to multi-select, when:

• searching,
• select all,
• and clear all.

We've also fixed the header, so it will be easier to use.

New PC/Mac device camera feature!

You will now have the ability to use your PC/Mac device camera when adding photos from the New Order page. To have this facility, you just need to go to Settings > Printers > Web Camera, and ensure you have the photo source set to 'Web Camera'.

Racking improvements

Now while racking, if the order is not on the Ready page, to speed up Quick racking, the order will move from the Cleaning page to the Ready page. This will notify the customer as well, that the order is now ready for collection.

If the order is neither on the Cleaning or Ready pages, then it will bring the order to the Ready page and play sound to notify that order was sent there. This is so an order that was accidentally marked as completed can be quickly brought back to the Ready page.

CleanCloud and SpyderWash Integration

SpyderWash has now been integrated with CleanCloud. This allows your customers to pay for their orders in CleanCloud using their SpyderWash cards.

Learn more here: https://cleancloudapp.com/blog/cleancloud-and-spyderwash-announce-payments-integration

New user permission!

You will now have the ability to assign our new 'Manage Invoices' permission to your staff members. This new permission can be found when you go to add/edit a user in Settings > Users. With this new user permission assigned, your staff member's will be able to use the invoicing tool.

New tip percent in the POS

You will now have the ability to submit a tip as a percentage of an order amount in the POS, on specifically the New Order page. To have this functionality, please just make sure you have the 'accept tips' setting enabled. You can find this setting if you go to Settings > Admin > New Order Page.

New staff permission

You will now have the ability to set staff permissions to add and edit customers.

New payment popup on the new order page

You now have the ability to have a payment pop when you submit an order on the New Order page.

To have this configured, simply go to Settings > Admin > Payments and then set the 'Selecting Payment When Creating Orders in Store' option to 'Popup with Payment Options' and then click on the submit button. This will ensure that all your staff users do indeed select a payment method for all new orders.

New Invoices setting

You will now have the ability to have no repeating invoices created if no there are orders are available.

To have this configured, go to Settings > Admin > Invoices and enable the 'Do Not Repeat Invoice If No Orders Available' option.

Set a tip when you add/edit a repeat pickup in the CRM

You will now have the ability to set either a % or $ tip when you add/edit a repeat pickup in the customer CRM if you're on one our of professional subscription plans.

To do this, follow the steps below:

• Select a customer from the 'New Order' page.
• Click on the blue profile symbol, which is located next to their name.
• You will now be taken to the customer's CRM, where under 'Pickups' you can add/edit a pickup and add a tip.

New redesign for editing your route(s)

We have redesigned the routes page for our pickup and delivery customers. This can be accessed when you go to Settings -> Admin -> Pickup and Delivery -> Routes.

Route Pro upgrade

With this paid upgrade, you will get the following:

- Higher waypoints limit per route optimisation.

- More accurate driver location tracking.

- Predictive ETA, so the customer can see the ETA directly in the notification without having to click on driver tracking link/notification.

Staff Training on Users Page

A handy feature for training new staff members had been released - now you can:

• view how many videos they've watched
• view which videos they've watched, so you can see where their learning progress is.