CleanCloud Updates

Plant UX updates

To improve the usability of the plant, we have now made it possible to multi-select, when:

• searching,
• select all,
• and clear all.

We've also fixed the header, so it will be easier to use.

New PC/Mac device camera feature!

You will now have the ability to use your PC/Mac device camera when adding photos from the New Order page. To have this facility, you just need to go to Settings > Printers > Web Camera, and ensure you have the photo source set to 'Web Camera'.

Racking improvements

Now while racking, if the order is not on the Ready page, to speed up Quick racking, the order will move from the Cleaning page to the Ready page. This will notify the customer as well, that the order is now ready for collection.

If the order is neither on the Cleaning or Ready pages, then it will bring the order to the Ready page and play sound to notify that order was sent there. This is so an order that was accidentally marked as completed can be quickly brought back to the Ready page.

CleanCloud and SpyderWash Integration

SpyderWash has now been integrated with CleanCloud. This allows your customers to pay for their orders in CleanCloud using their SpyderWash cards.

Learn more here: https://cleancloudapp.com/blog/cleancloud-and-spyderwash-announce-payments-integration

New user permission!

You will now have the ability to assign our new 'Manage Invoices' permission to your staff members. This new permission can be found when you go to add/edit a user in Settings > Users. With this new user permission assigned, your staff member's will be able to use the invoicing tool.

New tip percent in the POS

You will now have the ability to submit a tip as a percentage of an order amount in the POS, on specifically the New Order page. To have this functionality, please just make sure you have the 'accept tips' setting enabled. You can find this setting if you go to Settings > Admin > New Order Page.

New staff permission

You will now have the ability to set staff permissions to add and edit customers.

New payment popup on the new order page

You now have the ability to have a payment pop when you submit an order on the New Order page.

To have this configured, simply go to Settings > Admin > Payments and then set the 'Selecting Payment When Creating Orders in Store' option to 'Popup with Payment Options' and then click on the submit button. This will ensure that all your staff users do indeed select a payment method for all new orders.

New Invoices setting

You will now have the ability to have no repeating invoices created if no there are orders are available.

To have this configured, go to Settings > Admin > Invoices and enable the 'Do Not Repeat Invoice If No Orders Available' option.

Set a tip when you add/edit a repeat pickup in the CRM

You will now have the ability to set either a % or $ tip when you add/edit a repeat pickup in the customer CRM if you're on one our of professional subscription plans.

To do this, follow the steps below:

• Select a customer from the 'New Order' page.
• Click on the blue profile symbol, which is located next to their name.
• You will now be taken to the customer's CRM, where under 'Pickups' you can add/edit a pickup and add a tip.

New redesign for editing your route(s)

We have redesigned the routes page for our pickup and delivery customers. This can be accessed when you go to Settings -> Admin -> Pickup and Delivery -> Routes.

Route Pro upgrade

With this paid upgrade, you will get the following:

- Higher waypoints limit per route optimisation.

- More accurate driver location tracking.

- Predictive ETA, so the customer can see the ETA directly in the notification without having to click on driver tracking link/notification.

Staff Training on Users Page

A handy feature for training new staff members had been released - now you can:

• view how many videos they've watched
• view which videos they've watched, so you can see where their learning progress is.

Maximum use of promo codes

You are now able to define the maximum use of a promo code in Menu > Admin > Discounts.

Edit image on your promo carousel

You will now have the ability to edit the image that is attached to your Promo Carousel's.

This can be done if you go to settings -> admin -> discounts.

Pickup and Delivery settings moved to Admin

From now on, Pickup and Delivery settings will not open up in a new tab - you will be able to manage your settings and routes from the same tab.

New Blog Posts

How to Promote Your Business on Yelp: https://cleancloudapp.com/blog/promoting-your-business-on-yelp

CleanCloud at the Olympics: https://cleancloudapp.com/blog/cleancloud-laundry-partner-olympics

Customer CRM now on metrics!

On metrics you will now have the ability to access the customer CRM.

If you go to settings -> metrics -> customers.

When you hover over a specific customer, you can now click on the profile symbol that appears which will take you to the CRM.

Promo Codes Upgrade

We have updated and made the Promo Codes feature more usable and trackable. Now you can:

• Check out active, deactivated and deleted promo codes
• View "times used" in a table
• View in "View activity" how long has a customer been with you when they've used the code
• View in "View activity" the lifetime spending of the customer
• Decide if you want your staff members to also be able to use the code when creating it
• Specify a maximum number of times it can be used

Photo section in the CRM

Any photos from recent orders will now be accessible in the customer CRM.

To see this section in the CRM, follow the steps below:

1. Select the customer from the new order page.
2. Click on the blue profile icon which is located next to the customers name.
3. Then select 'photos' from the options displayed.