CleanCloud Updates

Customer App Updates - Driver Tracking

If you have push notifications enabled for driver tracking (Settings > Admin > Pickup and Delivery > Driver App > Send Push Notification to Customer When Driver On Their Way)

The customer will receive a push notification to their phone. Alongside this customers will also be able to track the driver location in the app via 'My Orders' On the relevant order they can click on 'Driver Location' and this will show them where the driver is and estimated time of delivery.

Customer App Update - Skip Saturday and Sunday

You can now amend your service schedule so that Saturday and Sundays are not included in Pickup and Delivery day calculations.

This can be switched on/off in Settings > Admin > Pickup and Delivery > Pickup/Delivery Options > Skip Saturday in Hours Calculation/ Skip Sunday in Hours Calculation

Customer App Update - Subscriptions

Customers can now delete subscriptions via the customer app, which will mean they no longer have to get in touch with the store in order to have a subscription removed.

To remove a subscription they will need to go to Profile > Subscriptioons > Select the relevant subscription and delete it.

Repeat Pickup Tip

Customers can now leave a tip for all of their repeat pickups via the customer app.

Customers will need to select 'Repeat Pickup' when they go to book in their Pickup and or Delivery.

Please note that 'Let Customers Book Repeating Pickup Slots' will need to be enabled in your Pickup and Delivery settings under 'Pickup/Delivery options'

Customer App Update

Customer can now view any photos attached to their order, in the order history section of the customer app.

In the app they would need to click 'View all orders' > Click on the relevant order and if there is a photo attached it will be under the notes section.

Locker workflow update

If you run a locker workflow and a customer is signing up for the first time, you can now have the customer input their card details before submitting the locker order.

To toggle this on you will need to go to Settings > Admin > Pickup and Delivery > Payments > Require Customers to Add Credit Card Before They Can Place an Order

Delete Order pop up

When deleting an order a pop up will now appear confirming the details of the order being deleted.

staff will also be asked to provide a reason for deleting the order.

Invoicing Tool update

You can now set the default payment days for your invoices.

This can be set for both business and customer invoices. To set this go to Settings > Admin > Invoices > Invoice Default Payment Days

for Customer Invoice/ Business Invoice

*Please note that this is for the new invoicing tool*

Driver App updates

You can now enable push notifications to inform your customer that a driver is on the way.

This can be enabled in Settings > Pickup and Delivery > Driver App > Send Push Notification to Customer When Driver On Their Way

Once the driver selects accept and navigate in the app, the push notification will be sent to the customer.

Serial Weight Scale Support

CleanCloud now provides support for Avery Weight scales.

This will allow you to connect Serial printers alongside USB weight scales we currently support.

Weight scales can be connected via Settings > Printers > Weight Scale

Create Repeat Pickups via CRM

You can now create repeat pickups via the CRM under the 'Pickups' tab.

To do this search for the customer on the New Order Page/Search Page and click on edit or the customer profile button. Once here you will then need to click 'Pickups' and then 'Create Regular Pickup'

Fill in the relevant details the repeat pickup will be created.

Hanging Count

Alongside the bag count, you can now also define the number of hanging items in an order when marking it as cleaned from the Cleaning page.

To enable this you will need to go to Settings > Admin > Cleaning Page > Prompt For Number of Bags & Hanging Count

When a number is selected this will appear on the Ready page in the rack number column e.g. H:3

Order cleaned Bag Labels

When the number of bags selected at the time of marking an order cleaned is more than 0, you can have bag labels print out.

This can be enabled via Settings > Printers > Receipt Printer/Garment Tag Printer > Print Bags Out Labels

Bag Count prompt

If you have racking enabled in CleanCloud, it will now ask you for a bag count when the order is marked as cleaned.

When you select the number bags, this will then appear on the Ready page under the rack number column.

This setting can be switched in Settings > Admin > Cleaning Page > Prompt For Number of Bags & Hanging Count

Laundry Bag tags

You can now print out Laundry bag tags when creating a new order.

This will print out the following -

• Order ID
• Customer name
• Bag count
• Order notes and barcode

This can be switched on via Settings > Printers > Receipt Printers > Auto Print Laundry Bag Tags

*This will only print out for weighted products*

Cleaning Page update

We have made modifications to the Cleaning Page.

The Ready by Date and Ready by Time columns have now been merged into one.

This will now display with the Ready by Date followed by the time.

WebPRNT Printer Update

CleanCloud now offer HTTPS support for WebPRNT printers.

This allows you to run a secure connection when connecting your WebPRNT printers.

Driver App updates

Drivers can now take a photo through the Driver App on delivery of any order.

After the Driver has clicked Accept and Navigate and reach their delivery destination, there will be an option to 'Add Photo'

Once marked as delivered the photo will be sent as part of the delivery notification to the customer.

View total Laundry Bags on New Order page

You can now view the total number of Laundry Bags for an order from the New Order page.

This can be switched on and off via Settings > Admin > New Order Page > Show Always Visible Pieces & Bags Counter

New Columns in the Cleaning Page Metrics

We have now added two new columns for the Cleaning page Metrics. You can now see the following -

• Pieces
• $ Value

This can be found in Settings > Metrics > Cleaning