CleanCloud Updates

Missed the live session? No worries — our latest Feature Updates Webinar is now available to watch on demand! 🎉

🎙️ Join Giuseppe, George, and David as they walk you through some of the most exciting new updates to CleanCloud, including:

• Automated Flows – Easily build targeted campaigns and customer journeys
• New AI Agent – Smarter, faster responses and automation for your operations
• Improved Pickup & Delivery Tools – More control and flexibility
• CleanCloud Pay Updates – Better integration, smarter reporting, and faster settlements
• …and a lot more!

📹 Watch the webinar now!

💡 For more tips and feature breakdowns, check out our Help Desk.

Working with customer data? We’ve added a new getBusinessAccounts API endpoint to help.

When using getCustomer, you’ll often get a business ID; now, with this new endpoint, you can easily match that to the business account name.

Perfect for integrations, exports, or custom tools that need better visibility into your B2B customers.

API Documentation 📖

We’ve updated how referral credit works — and it’s based on your feedback.

When a new customer signs up online using a referral code (via the app or web booking tool), the referrer only receives credit once that first order has been cleaned.

However, If staff apply the referral code in the POS, the reward still gets given instantly.

More secure. More fair. Still rewarding.

Learn More ↗️

If you’re using CleanCloud Pay, customers can now add a saved card with Apple Pay or Google Pay in the Web Booking Tool.

✅ No typing

✅ No extra steps

✅ Just clean, easy checkout… Tap, Pay, Done

It’s the smoothest payment experience we’ve ever built; and it’s live now.

Learn More ↗️

You can now limit Product Discount Rules to specific Customer Groups.

Want to run a special deal for VIPs only? Or give business accounts a little extra love? Just head to your Product Discount Rules, and choose which customer groups should get the deal.

It’s flexible, focused, and perfect for personalized pricing.

Learn More ↗️

You can now charge a Nothing to Pickup fee when a driver reports an empty stop.

This can be setup on all stores, but if you’re using CleanCloud Pay or Clearent, we’ll even auto-charge the customer’s card when it happens, and move the order to completed if payment goes through.

Protect your time (and fuel).

Learn More ↗️

The Repeat Pickup Scheduler just got an upgrade

It now checks for route closures on both pickup and delivery dates, and adjusts them automatically if needed.

You don’t need to lift a finger… it just works better now.

Something not spinning right? You can now report machine issues straight from the Machines Page using the new ! button in the corner.

Once logged, the admin gets an email, no follow-up needed.

🟡 If the machine’s still usable, it’ll show a yellow warning

🔴 Mark it unusable, and it gets a red alert

Admins can track open issues from the Washers and Dryers page. It’s fast, visible, and keeps your team in the loop.

Spot it, flag it, done.

Learn More ↗️

You can now choose exactly where your route ends. In the Driver App’s optimization tool, there’s a new Custom endpoint option, just type in the address you want as your final stop.

Ideal for end-of-day returns, special drop-offs, or any route that doesn’t end back at base.

Route your way, every day.

📦 Custom Products, Custom Tax Rules

Not every item needs tax. You can now make custom products tax exempt to match your business and local rules.

Especially useful for labor or service-based products like tailoring and repairs.

Designed for service-based sales.

Learn More ↗️