CleanCloud Updates

You will now have the ability to toggle on the option to check a customer's address in the web booking tool prior to the customer being required to sign up for an account. Allowing us to check if the customer is in your service area prior to account creation. 

Can activate in Admin > P&D > Address Options > Toggle on ‘Customer Can Check If Address Is In Geofence before Creating Account’

(Web Booking Tool Only)

Once activated there will also be a button in Admin > P&D > Routes to see customers that were outside the service area. It will be right next to Add Route - View out of Service Area. Letting you know the Date, Address, Name, Email, and Telephone of these customers so that they can be informed when you start servicing their area.

In the web booking tool, if you click 'Sign Up' the customer has to enter the address first which will check if they are in the service area. If they are not, they are prompted to provide contact details for when the store expands its service area.

Our invoice page just got better with the ability to filter through all your invoices from the top right of the page so that you can quickly find the specific invoice(s) you are looking for and we have also put pages on this section so that you can see the invoices on different pages rather than having to scroll through all the invoices on one page.

You will be able to filter by invoice ID or customer name.

Furthermore, once you have created enough invoices, it will start to break up into pages such as 1,2,3,4 …. creating a better overall look and feel to the Invoice section.

When creating a new repeating invoice you will now have the ability to create a customized due date for when that or those specific invoices are required to be paid by.

When creating the new repeating invoice you will now see a spot for ‘Days to Pay’ where you can enter the due date for payment of the invoice. 

On the Marketing page, you are no longer limited by the SMS character count of 160 characters!

If you exceed the SMS character limit, it will now send the additional information in another SMS.

For example, if I have 306 characters in my message, it would cost 2 credits and if it had 459 characters, then that would cost 3 credits to send the message.

On our SMS marketing tool it will inform you when you have gone over the 160 character amount and let you know how many SMSs it would send to the customer.

Customers will now have the ability to buy a gift card through the customer app and web app.

They will need to open the customer app/web app and head to the profile icon at the top right and select ‘Buy Gift Card’. You can also direct your customers to this section by having a promo carousel set for this.

They will then be able to select who the gift card is for, the amount, how the gift card will be sent (SMS, Email or both), they can then enter the relevant email or phone number, select the date and add a message to the recipient.

Once done, and the customer selects ‘Purchase Gift Card’, the customer will be charged and the gift card will be sent to the person of their choice on the date they selected.

If you are using one of our integrated Smart lockers, customers can now scan their QR code from the customer app or web app to log in and place their orders.

To add a new locker head to Settings > Admin > Pickup & Delivery > Lockers > Add/Edit > Locker Type > Smart Locker

When a customer tries to place a locker order with one of your smart lockers from the customer app or web app they will now see a QR to scan on the smart locker.

You will now be able to add a percentage discount for your customers’ first Pickup and Delivery Order. 

Head to Settings > Admin > Pickup & Delivery > General Settings > First Order Discount (%)

There you will be able to enter any percentage amount; for example a 10% discount for all first orders for Pickup and Delivery that your customers place with you.

We now have a clear indicator for when your washers and dryers are scheduled soon for maintenance, are overdue, or all good and recently maintained through a color system.

Red = maintenance is overdue

Yellow = maintenance scheduled within the next 30 days

Green = all good and recently maintained

As you can see from the screenshot below both the washer and dryer are overdue for maintenance.

If a customer has been deleted you will now be able to reactivate this customer by heading to:

Settings > Admin > Admin Tools > View Deactivated Customers > Select Reactivate next to the customer you wish to bring back to the store and done.

You will now be able to export a PDF file for Revenue and Order reports.

Head to Settings > Metrics > Revenue or Orders and you will now see an Export PDF button on the right side of the screen.

Simply click Export PDF and one will be downloaded for the dates selected at the top right of your screen.