CleanCloud Updates

On the Marketing page, you are no longer limited by the SMS character count of 160 characters!

If you exceed the SMS character limit, it will now send the additional information in another SMS.

For example, if I have 306 characters in my message, it would cost 2 credits and if it had 459 characters, then that would cost 3 credits to send the message.

On our SMS marketing tool it will inform you when you have gone over the 160 character amount and let you know how many SMSs it would send to the customer.

Customers will now have the ability to buy a gift card through the customer app and web app.

They will need to open the customer app/web app and head to the profile icon at the top right and select ‘Buy Gift Card’. You can also direct your customers to this section by having a promo carousel set for this.

They will then be able to select who the gift card is for, the amount, how the gift card will be sent (SMS, Email or both), they can then enter the relevant email or phone number, select the date and add a message to the recipient.

Once done, and the customer selects ‘Purchase Gift Card’, the customer will be charged and the gift card will be sent to the person of their choice on the date they selected.

If you are using one of our integrated Smart lockers, customers can now scan their QR code from the customer app or web app to log in and place their orders.

To add a new locker head to Settings > Admin > Pickup & Delivery > Lockers > Add/Edit > Locker Type > Smart Locker

When a customer tries to place a locker order with one of your smart lockers from the customer app or web app they will now see a QR to scan on the smart locker.

You will now be able to add a percentage discount for your customers’ first Pickup and Delivery Order. 

Head to Settings > Admin > Pickup & Delivery > General Settings > First Order Discount (%)

There you will be able to enter any percentage amount; for example a 10% discount for all first orders for Pickup and Delivery that your customers place with you.

We now have a clear indicator for when your washers and dryers are scheduled soon for maintenance, are overdue, or all good and recently maintained through a color system.

Red = maintenance is overdue

Yellow = maintenance scheduled within the next 30 days

Green = all good and recently maintained

As you can see from the screenshot below both the washer and dryer are overdue for maintenance.

If a customer has been deleted you will now be able to reactivate this customer by heading to:

Settings > Admin > Admin Tools > View Deactivated Customers > Select Reactivate next to the customer you wish to bring back to the store and done.

You will now be able to export a PDF file for Revenue and Order reports.

Head to Settings > Metrics > Revenue or Orders and you will now see an Export PDF button on the right side of the screen.

Simply click Export PDF and one will be downloaded for the dates selected at the top right of your screen.

You will now have the ability to send a reminder email to the Admin about approaching maintenance for your washers and dryers.

Head to Settings > Workflow > Washers and Dryers > Scroll down to Send Reminder Email to Admin about Approaching Maintenance and select from the dropdown to either not send the notification or how many days before you would like it sent. 

We have now released the 7.4 version of our Customer App & Web App. You can find a list of the updated features on this version below:

• Save Default Tip %
• Custom Tip %
• Customer can Buy Gift Card
• Promo Codes that can only be used for certain actions/order types i.e. On Signup, P&D, In-Store, Lockers
• Different price list for repeat pickups with text field to describe the discount.
• Different minimum amounts for specific routes
• Different delivery fees for specific routes
• Promo Carousels can now have an expiration date

If Plant mode is activated on your account you can now add Plant specific permissions to your custom user roles.

These Custom Preset Roles will help speed up the process for creating new users with access to the relevant Plant permissions.

Head to Settings > Store Settings > Security > Add User Role

Select a Name

Select the Custom Permissions

Add

Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.