CleanCloud Updates

🏪 Quicksort Kiosk Enhancement

When store staff removes an order from the Quicksort Kiosk, the kiosk rack location is now automatically cleared from the rack information on the Ready page.

This ensures accurate and up-to-date tracking of order locations.

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📝 Print Today Summary Report Directly from the Cash Up Page

You can now print the Today Summary Report directly to your receipt printer.

Initially available only from the Metrics page, we’ve added the ability to print it from the Cash Up page.

Note that users need the ‘Visibility of Revenue’ permission to print this report.

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📈 Brand New Marketing Rules

We’re excited to introduce new marketing rules to help you target customers more effectively:

• Order Count in Specific Product Section: Tailor campaigns based on how many orders a customer has placed in a specific product category.
• Pickup and Delivery Order Count: Customize marketing based on the number of pickup and delivery orders a customer has made.
• Online Account Presence: Target customers who have created an online account.
• A/B Testing via Even vs Odd Customer IDs: Experiment with A/B testing by using even and odd customer IDs.
• Customer Signup Anniversary: Celebrate and engage with customers on their signup anniversary.
• Customer First Order Anniversary: Mark the anniversary of a customer’s first order to show appreciation and encourage repeat business.

These rules provide you with more precise targeting options to enhance your marketing strategies.

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🖨️ We've Added Support for Linerless Label Printers

We now support Star and Epson Linerless Label Printers for use with the Bags Out Tags.

This enhancement streamlines your labelling process, ensuring smooth and efficient bag management, all with sticky back labels.

Linerless Labels yield up to 60% more labels per roll than traditional die-cut labels. Repositionable thermal labels can stick to virtually any surface and can be removed easily and reapplied, leaving behind no residue, making this the perfect option for laundry bags.

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🤯 Introducing the Custom Price List Updater

We’re excited to unveil our new Custom Price List Updater! This powerful tool allows you to easily import and edit pre-existing custom price lists, streamlining your pricing process like never before. This is accessible via our Import Portal and joins a long list of Importable Data.

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💬 Clickable Links in Messages for App & Web Booking 🔗

Links sent via the POS are now clickable within the Web Booking tool and Customer App. This enhancement improves communication with your customers, making it easier for them to access information and services

🔢 Direct Quantity Input ✍️

An exciting update to make ordering in large quantities easier for customers.

We’ve released an update for the CleanCloud Customer app, enabling customers to type in their quantity instead of repeatedly tapping +/- . To use this feature, customers need to tap and hold the product they wish to select, and the quantity input field will appear. They can then type in the desired quantity and click save.

⏱️Express Is Now Printed On Receipt’s🧾

We’ve added the word ‘Express’ to receipts to indicate when an order is expedited. To customize this, navigate to receipt printer settings within hardware and select customer copy under font sizes.

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💲Product Discount Rules Now Show On Receipts 🧾

Our boosted product discount rules now appear on both digital and physical receipts. With more customers using these discounts, we’ve added this feature to ensure your customers can easily see their savings on every purchase.

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📮 Introducing Drop Locations ✨

We’ve added a new Locker type called ‘Drop Location’.

We’ve added a new locker type called ‘Drop Location,’ making the order process even easier! Customers no longer need to provide a locker number when creating an order.

This feature is now available on our Web Booking Tool, iOS, and Android App. All that's required is a quick update from their respective app stores.

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🖼️ Improved Photo Resolution 📸

All photos uploaded from our POS new order page will be double the previous resolution, enhancing photo quality and overall experience.

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⚡ Rapid Pricing Adjustments 💨

Updating your prices within price lists just got easier and more effortless.

Now, editing prices is as simple as tapping on your old price, entering the new one, and pressing enter. This streamlined process saves you time and ensures your pricing is always up to date with minimal effort.

This change takes place on our products page and applies to both the default and custom Price Lists.

📑 To learn more, visit our Help Centre: Editing Products and Prices

🛒 Product Discount Rules 🤑

We've added more options for Product Discount Rules!

Today we added a minimum quantity trigger for Product Discount Rules. This means you're now able to create tiered pricing. Additionally, you can now choose whether the product discount can be combined with an order-level discount, or choose to ignore it.

📑 To read about our changes, visit our Help Centre: Product and Section Discount Rules

🚚 Driver Specific Station 📑

We’ve introduced Driver Specific Station.

Associating the driver app with a specific station to enhance the accuracy of Cash-Up Reporting. This ensures that expected cash and contributions are accurately tracked, making financial reconciliation more reliable and streamlined.

📑 To learn more, visit our Help Centre: How to Perform a Cash Up in CleanCloud

🌱 Massive Improvements to Plant Mode

We’re excited to announce several major enhancements to our plant mode, aimed at providing greater flexibility, efficiency, and tracking capabilities. We've made a brand new help article explaining all the changes and what's new!

📑 To read about our changes, visit our Help Centre: Plant Mode Updates

🔗 Introducing Webhooks 🪝

We’ve added Webhooks to CleanCloud, there are now 7 available on the API page, Webhooks notifies CleanCloud to ping an external URL when an event occurs.

Webhooks are useful if you wish to send immediate updates about customers or orders to an external API endpoint. For example, if you wish to use an external marketing or pickup tool that requires up-to-date information.

📑 To learn more, visit our Help Centre: Integrating with CleanCloud API and Webhooks

🔄 A New Waiting Column ⏳

We’ve introduced a new column on our machines page dedicated to handling wait times.

During peak hours, you might find that no dryers are immediately available for freshly washed clothes. Our new waiting area is perfect for these situations. Much like the waiting area in your store, it allows you to track orders at every step.

This is one of the many features we’ve added to ensure our system aligns perfectly with your business operations.

📑 To learn more, visit the guide: Drag and Drop Machines Page.

💳 💸 AMEX Special Pricing Exclusive To CleanCloud Pay

Customers using CleanCloud Pay can now accept American Express cards as a form of payment. This is one of our many steps forward in becoming a truly unified all-in-one solution for Laundromats and Dry Cleaners

📑 To learn more, visit our Help Centre: AMEX Fees

💳 👀 Customer Credit At A Glance

We’ve added a Customer Credit to the stats page on the CRM.

Customer Credit is a valuable feature in any POS, especially in cases where you refund to store credit. But what's more important is being able to see credit history, so we've also added this to the stats page!

We hope this new feature makes things easier and more convenient for you and your staff.

📑 To learn more, visit the guide: 'Customer CRM'.

📊⚙️ A Brand New Machines Activity Report

Introducing the Machines Activity Report, now available in our Report Scheduler.

Reports are a great way to see exactly what's happening in your business, and that continues today with our new Machines Activity Report. And for ease of use, we’ve added it to our Report Scheduler.

Our new Machines Activity Report shows a ton of information, such as the order ID, Process, Cycle Name, Modifier, as well as the Machine ID, and Start and End time. This is perfect for you to see how your machines are being used, as well as what cycles, and modifiers are most popular.

📑 To learn more, visit the guide: Data Export.