Keep track of all new updates to CleanCloud
235 days ago
You can now leave internal messages in yellow within the Messages tab of the Customer CRM or the Driver App.
These are called 'Internal Notes' viewable to all staff but not the customer. Use these to communicate with staff on the next shift, leaving them updates on tasks.
π To learn more, visit the guide: Customer CRM.
237 days ago
Export Feature Added: The Metrics page now allows you to export a report for credits given.
This report offers a comprehensive list of credits issued, detailing the date, staff member's name, customer amount, and the provided reason.
π To learn more, visit the guide: Data Export.
238 days ago
You can now easily check order summaries in both the 'Active Orders' and 'All Orders' tabs on the CRM page.
Simply click the pencil icon in the 'Order' column - this popup gives you quick access to essential order details and history.
π To learn more, visit the guide: Customer CRM.
240 days ago
Weβve created a new report that lives inside Cleaning Page.
The detailing report shows you a breakdown of all Detailing thats been done, enabling you to see more data about your customers, services, and staff.
π To learn more, visit the guide: Order Filtering Features.
243 days ago
CleanCloud now requires email confirmation if the login IP address appears suspicious.
If a login IP address seems suspicious, you'll be prompted to confirm the login by entering a code sent to your email address.
π To learn more, visit the guide: Securing Your CleanCloud Account & Troubleshooting Access.
244 days ago
Exciting news for all CleanCloud usersβintroducing our brand-new website builder!
Create a personalized website for your laundromat or dry cleaning business where customers can easily make online bookings and learn more about your services.
-Make the most of our customizable templates, SEO optimization, AI-enhanced images, and much more.
-Available now within your CleanCloud accountβget started today!
For a guide on how to setup your website, visit our help desk article.
245 days ago
With the new website builder, we've improved the booking tool to seamlessly integrate with your booking page.
We've removed the grey background and logo to better align with your current design elements and settings.
For a guide on how to setup your website, visit our help desk article.
248 days ago
Upcharges are now added to the long list of importable data in CleanCloud.
Import as many as youβd like but remember to include the product ID if they're product-specific, or leave the column blank if the Upcharge applies to all products.
π To learn more, visit the guide: Upcharges Import.
248 days ago
You can now charge saved cards straight from the Search page making collecting payments easier than ever.
This feature is currently enabled for customers with integrated payments using CleanCloud Pay and Clearent.
π To learn more, visit the guide: Search Page.
250 days ago
Express orders will now be highlighted in yellow on both the Detail Page and the Cleaning Page.
This update also applies to online orders that include an express fee.
π To learn more, visit the guide: In-Store Express Orders.
251 days ago
Subscriptions without an integrated payment is now possible.
Subscriptions can now be created and added to customers in stores without integrated payments. The value of the subscription will be shown in the unpaid invoices page, staff will have to collect the subscription in cash and mark the invoice as paid.
π To learn more, visit the guide: Customer Subscriptions - Setting up a New Subscription.
251 days ago
For your pickup and delivery service, you can now add a geofence for a route via our new preset buttons.
These new presets allow you to easily set a circular geofence around a store with a radius of 3, 5, 10, or 15 miles. This is particularly useful for stores that use DoorDash with a delivery mile limit.
π To learn more, visit the guide: How to Set Up and Customize Routes for Pickup & Delivery.
252 days ago
Exciting updates have been introduced to our Drag-and-Drop Machines Page, aimed at simplifying laundry order management through added features.
Here's a snapshot of what's fresh:
π These updates are just a preview of what's new. For more details, explore our comprehensive help guide: Drag and Drop Machines Page.
252 days ago
We've enhanced the User Permissions feature to offer two distinct Cash Up permissions.
This is particularly beneficial when adding a new user or adjusting their current permissions.
π To learn more, visit the guide: User Permissions Guide.
258 days ago
In Plant and Store Assembly, now displays all racks for an order on completion if garments are split across multiple racks. This enhances efficiency in retrieving garments for storage.
π To learn more, visit the guide: 'Assisted Assembly Feature'.
263 days ago
Initially designed for printing summary labels post-assembly completion on MetalProgetti. Future updates will extend its functionality to various use cases on Plant Stations.
π¬ For additional information, reach out to our support team.
280 days ago
We've enhanced price lists automation for orders created via the POS.
π To ensure your POS orders reflect the correct pricing based on your pickup and delivery preferences, follow these simple steps:
1- Go to Settings > Admin > Pickup and Delivery > General Settings.
2- Toggle on 'Allow Customers With Custom Price Lists to use them for Pickup and Delivery Orders'.
With this setting enabled, the POS will apply the correct price list to both in-store and pickup/delivery orders to your customers automatically.
π To learn more, visit the guide: 'Assigning a Price List to a Customer or Order'.
285 days ago
Customize locker instructions! When creating or editing locker locations, add specific instructions for each locker. Customers will see this info on the app/booking tool.
π To learn more, visit the guide: 'Lockers (Non-Integrated)'.
290 days ago
Export a comprehensive report outlining your machine's operations. Includes Order ID, process details, staff assignments, temperature, start and end times, and more.
π To learn more, visit the guide: 'Data Export'.
291 days ago
We have updated how timezones work in CleanCloud. β°π
Now you just need to set the closest timezone to your city once and you are done forever. There is no longer any need to change for daylight savings, and your historical data will be corrected.
To make sure you have the correct timezone set for your location go to Admin > Store Settings > Store Info and set your 'Timezone' in the dropdown.
It is ordered by continent so choose your city like America/New_York, Europe/London, Australia/Sydney or Asia/Dubai.
For detailed instructions and additional information, check out our guide: 'Timezone Configuration Guide'.