CleanCloud Updates

🎉🍾 Our Booking Tool Just Got Better!

The Booking Tool just got a lot more helpful, introducing unified services, advertising tracking, improved autocomplete, and a complete pricing page revamp.

• Pricing Page Revamp: Now, on the pricing page, you have the power to switch between Pickup & Delivery (P&D) and In-store pricing effortlessly, giving you more control and transparency.

• Unified Services Flow: Whether it's Pickup & Delivery or another order type, the services flow now applies universally, ensuring consistency and ease of use.

• Data-driven Insights: We're stepping up our game by tracking advertising data in our database, including utm_source, utm_campaign, and utm_term and utm_medium tracking! Once we've collected enough data, we'll provide insightful reports to help you make informed decisions.

• Convenient Tracking Script: Say goodbye to manual tagging! We've developed a handy script that can be embedded on any website, enhancing advertising tracking without the need for direct targeting. Plus, this script will soon become a default feature for websites created using our website builder.

• Smooth Mapping Experience: We've ironed out the kinks in Google address autocomplete mapping. Say farewell to those rare instances where addresses didn't fully fill into the field. Now, it's smooth sailing all the way!

Reach out to our Support Team to discover more about these exciting improvements.

☁️ 💳 CleanCloud Pay Reports are schedule-able

We’re excited to announce the addition of scheduled CleanCloud Pay reports!

Now, you can conveniently schedule your CleanCloud Pay reports, making accounting tasks even easier. Many of you rely on our report scheduler for more efficient and accurate reporting, and this new scheduled report aims to make that process even easier.

📑 To learn more, visit the guide: CleanCloud Pay.

🔄🏭 ADAC Auto Assembly Integration

CleanCloud now offers support for integrating with ADAC (Automated Dry-cleaning Assembly Conveyor) for Store and Plant. 

Reach out to our Support Team to discover more about this feature.

🕵️🔍 A Brand New Way To Search

We’ve added a new filter to the Search page.

Search by summary is now added for searching orders, this’ll help for the times when you have a garment laying around with no tagging. With search by summary you can easily find its owner in no time.

📑 To learn more, visit the guide: Search Page.

📍🚚 Route Selection on Pickups Page

Now, on the Pickups page, you can easily organize and filter your view by selecting specific routes.

Simply use the 'Filter Route(s)' dropdown to select one or multiple routes simultaneously.

📑 To learn more, visit the guide: Order Filtering Features.

📅🔍 Search by Cleaned Date

Now, on the Search page, you have the option to narrow down your search by the cleaning date.

Easily track order progress and find specific orders within a timeframe using the 'Cleaned After' and 'Cleaned Before' options.

📑 To learn more, visit the guide: Search Page.

🚚 ⏩️ Express Filter

Finding express orders is so much easier with our new Express Filter.

We've incorporated a new filter on the Cleaning Page specifically designed to display only express orders. We believe this’ll help you and your staff see what orders are most pressing.

📑 To learn more, visit the guide: Order Filtering Features.

🚚🔔 A New Pickup Notification

We've introduced a new notification for your customers, which will only be activated when pickup orders have been collected.

This additional notification aims to reassure customers by confirming that their order has been successfully picked up by the driver. Please note, if you opt for SMS notification, it will require an extra credit.

📑 To learn more, visit the guide: Order Update Notifications.

💬🤫 We’ve added Internal Notes

You can now leave internal messages in yellow within the Messages tab of the Customer CRM or the Driver App.

These are called 'Internal Notes' viewable to all staff but not the customer. Use these to communicate with staff on the next shift, leaving them updates on tasks.

📑 To learn more, visit the guide: Customer CRM.

💸👤 Credit Given Report Export

Export Feature Added: The Metrics page now allows you to export a report for credits given.

This report offers a comprehensive list of credits issued, detailing the date, staff member's name, customer amount, and the provided reason.

📑 To learn more, visit the guide: Data Export.

🗃️👤 Order Summary Popup in CRM

You can now easily check order summaries in both the 'Active Orders' and 'All Orders' tabs on the CRM page.

Simply click the pencil icon in the 'Order' column - this popup gives you quick access to essential order details and history.

📑 To learn more, visit the guide: Customer CRM.

🔎📈 New Detailing Report

We’ve created a new report that lives inside Cleaning Page.

The detailing report shows you a breakdown of all Detailing thats been done, enabling you to see more data about your customers, services, and staff.

📑 To learn more, visit the guide: Order Filtering Features.

🔐✉️ Login Security Enhancements

CleanCloud now requires email confirmation if the login IP address appears suspicious.

If a login IP address seems suspicious, you'll be prompted to confirm the login by entering a code sent to your email address.

📑 To learn more, visit the guide: Securing Your CleanCloud Account & Troubleshooting Access.

🎨✨ Introducing CleanCloud's New Website Builder

Exciting news for all CleanCloud users—introducing our brand-new website builder!

Create a personalized website for your laundromat or dry cleaning business where customers can easily make online bookings and learn more about your services.

-Make the most of our customizable templates, SEO optimization, AI-enhanced images, and much more.

-Available now within your CleanCloud account—get started today!

For a guide on how to setup your website, visit our help desk article.

🛠️💻 Enhanced Booking Tool Integration

With the new website builder, we've improved the booking tool to seamlessly integrate with your booking page.

We've removed the grey background and logo to better align with your current design elements and settings.

For a guide on how to setup your website, visit our help desk article.

⬆️🤑 Upcharges Are Now Importable

Upcharges are now added to the long list of importable data in CleanCloud.

Import as many as you’d like but remember to include the product ID if they're product-specific, or leave the column blank if the Upcharge applies to all products.

📑 To learn more, visit the guide: Upcharges Import.

💳 🔍 Charge Cards From Search

You can now charge saved cards straight from the Search page making collecting payments easier than ever.

This feature is currently enabled for customers with integrated payments using CleanCloud Pay and Clearent.

📑 To learn more, visit the guide: Search Page.

🔆🔍 Yellow Highlight for Express Orders

Express orders will now be highlighted in yellow on both the Detail Page and the Cleaning Page.

This update also applies to online orders that include an express fee.

📑 To learn more, visit the guide: In-Store Express Orders.

💸🚚 Introducing Non-Payment Integration Subscriptions

Subscriptions without an integrated payment is now possible.

Subscriptions can now be created and added to customers in stores without integrated payments. The value of the subscription will be shown in the unpaid invoices page, staff will have to collect the subscription in cash and mark the invoice as paid.

📑 To learn more, visit the guide: Customer Subscriptions - Setting up a New Subscription.

🗺️📍 GeoFence Mile Radius Presets

For your pickup and delivery service, you can now add a geofence for a route via our new preset buttons.

These new presets allow you to easily set a circular geofence around a store with a radius of 3, 5, 10, or 15 miles. This is particularly useful for stores that use DoorDash with a delivery mile limit.

📑 To learn more, visit the guide: How to Set Up and Customize Routes for Pickup & Delivery.