CleanCloud Updates

Setting Up Welcome Emails for New Customers

You have the option to enable automated welcome emails for new customers who sign up online or those added manually via the POS. Both the customer and the main admin email address associated with your account will receive a copy of this email.

📑 To learn more, visit the guide: 'Setting Up Welcome Emails for New Customers'.

Search Page Updates

Now filter orders by type: Pickup/Delivery vs. In-store. 🔍📊

Access the Search page by going to Settings > Search. Refine results by specifying 'Order Status' and 'Order Type', distinguishing between 'In-Store' and 'Pickup and Delivery' orders.

Learn more in the 'Search Page' guide.

Automatic Rescheduling for Store Closed Dates

Assign new pickup dates for repeat orders with the 'Reschedule Repeat Pickups to Date' feature. 📅🔄

While adding a 'Closed Date' in the Route settings, select an alternative date in 'Reschedule Repeat Pickups to Date'. Once this is set, the pickup date changes when the repeat order is generated, and customers are notified of the change.

For detailed instructions and additional information, check out our guide: 'Automatic Rescheduling for Store Closed Dates'.

Send Pickup Reminder The Day Before

Ensure smoother pickups by setting a reminder alert for customers. ✉️📅

Simply toggle the 'Send Pickup Reminder The Day Before' feature in Settings > Admin > Pickup and Delivery > Notifications for a friendly customer pickup reminder.

To learn more, visit the guide: 'Pickup and Delivery Notifications Settings'.

Advanced Ready-By Options

Now set default ready-by hours, not just days. ⏰💫

In addition to setting default ready-by days, you can also specify ready-by hours, providing more precise order management capabilities. Explore this feature under Settings > Admin > Workflow > General Settings > Default Order Ready By > now choose either 'Days' or 'Time'.

To learn more, visit the guide: 'Optimizing Workflow with Default Ready-By Settings'.

DoorDash Time Slot Update

Exciting news! DoorDash time slots have been updated to a 1-hour window for enhanced flexibility. 🚚🕒

Now, customers can book 1-hour windows instead of the previous 3-hour requirement. Note: DoorDash integration is currently available in the US and Puerto Rico.

Configure your store's availability on Settings > Admin > Pickup and Delivery > DoorDash > Pickup and Delivery options, specifically under 'Business hours for Dashers'. For route-specific availability, explore Settings > Pickup and Delivery > Routes > 'Custom DoorDash Business Hours'.

Learn more about configuring DoorDash delivery windows in this helpful guide: 'Configuring DoorDash Delivery Windows'.

Automate Monthly Summary Reports

Introducing the new Monthly Summary Report feature on CleanCloud. 📊📬

Enjoy key metrics in a detailed monthly summary email, including paid orders, revenue, unique and new customers. Activate it on Settings > Admin > Notifications > General Settings > Send Monthly Summary Report.

To learn more, visit the guide: 'Automate Monthly Summary Reports'.

Email Template Builder

Unleash the power of personalized marketing with CleanCloud's new Email Template Builder! 🎨📈

Create custom templates effortlessly for impactful email campaigns. Exclusively for Grow and Grow+ plans. Find it in Settings > Marketing > Email Templates.

For detailed insights, explore the guide in our helpdesk: 'Email Template Builder Guide'.

Automated Pickup & Delivery Fees (POS)

POS now automatically assigns pickup/delivery fees to orders! 🚚🔄

When creating a new pickup/delivery order in the POS, the system applies delivery fees based on standard/custom route/locker fees, subscriber privileges, or free delivery based on the subtotal amount.

To learn more, visit the guide: 'Creating Pickup & Delivery Orders in CleanCloud POS'.

CleanCloud POS App Update

Experience improved performance and added features on your iPad or tablet. 📱🌐

Manage your business on iPad/tablets with improved features, including camera support for photo uploads. Download from Google Play or the Apple App Store for a better experience. Access anytime, anywhere.

To learn more, visit the guide: 'Mobile CleanCloud POS App'.

Automated Reschedule Notifications

Introducing automated reschedule notifications for store closures. 📅🔔

If a customer's repeat pickup falls on a closed date, our system automatically notifies them to reschedule. Easily manage closed dates in Settings > Admin > Pickup and Delivery > Routes. On closure days, flagged orders trigger customer notifications, ensuring a smooth rescheduling process.

To learn more, visit the guide: 'Automatic Rescheduling Notifications for Store Closed Dates'. Streamline orders during closures, perfect for holidays!

Photos on Digital Receipts

Order photos now show on digital receipts. 📸📱

Enable this by going to Settings > Admin > Notifications > Send Link to Digital Receipt in the Email and SMS tabs. Once activated, photos from POS or Driver App orders will be visible at the bottom of the digital receipt.

Dive into our 'Digital Receipt Setup' guide to learn more.

Release Forms Enhancements

We're happy to announce the recent enhancements to our Release Form feature. 🚀📄

🥇 First Order Release Form: Automatically include release forms in a customer's initial order to ensure awareness of basic store terms and conditions. This can be set on Settings > Hardware > Receipt Printer > Release Forms > Release Form on First Order.

📧📲 Release Forms in Digital Receipts: Include release forms in Email or SMS receipts by enabling 'Send Link to Digital Receipt' in Settings > Admin > Notifications > Email/SMS.

✍️ Digital Signatures on POS: Activate the 'On Screen Sign' feature to enable customers to digitally sign the release form during checkout using the mouse cursor (for computers) or touchscreens (on tablets and iPads).

For a detailed overview, refer to our 'Creating Release Form' guide.

Setting Up a (1099) Contractor in CleanCloud Payroll

CleanCloud Payroll now supports 1099 Contractors. Effortlessly handle payroll for both W-2 Employees and Contractors through Gusto. 🚀💼

Dive into the comprehensive guide to discover how to set up and manage W-2 Employees and 1099 Contractors through Gusto: 'Setting Up a (1099) Contractor in CleanCloud Payroll'.

Tax ID Visibility Update

Easily display and set Tax ID on customer accounts! 📊💼

Head to Settings > Admin > Workflow > New Order page > Optional Customer Fields, toggle on 'Tax ID', and update it on the customer CRM page. Business accounts will automatically display the Tax ID.

The Tax ID will be visible on invoices for both customer and business accounts. Learn more on our 'Sales Tax Setup'.

Two-Factor Authentication (2FA) for Enhanced Security

We're excited to introduce an extra layer of security for your CleanCloud account with Two-Factor Authentication (2FA). 🛡️🔒

Easily enable it via Settings > Users > Manage User Accounts. Just download a trusted Authenticator App, follow the quick setup, and enjoy enhanced security for your CleanCloud account.

Your security matters, and CleanCloud is here to keep your account safe and sound. To learn more, visit the guide: 'Two-Factor Login for Users'.

Add Funds to Laundry Cards through CleanCloud POS

You can now easily top-up customer Laundry Cards right at the front desk through our POS system, eliminating the need to rely solely on kiosks. 💸💳

All you need to do is create a Laundry Card product in your CleanCloud account, and then, when needed, select a customer and top up their card with the required amount. Enjoy simplified laundry card management with CleanCloud's new POS feature.

This feature is only compatible with LaundryCard, FasCard, and Laundroworks.

To learn more, explore our guide: 'Add Funds to Laundry Cards via the POS'.

Automate Report Generation with Report Export Scheduler

Enhance your report management with CleanCloud's Report Export Scheduler. 📆📊

Easily customize report types, set frequencies, and select recipients. Access this feature through Settings > Metrics > Data Export > Scheduled Report Exports > 'Schedule Report'. Once configured, your reports will be automatically delivered to your inbox.

To learn more, explore our guide: 'Report Export Scheduler'.

Cash Payment Discount

Introducing 'Cash Discounts' - Simplifying order processing!  💸🚀

Set a default cash discount percentage at Settings > Admin > Payments & Finances > Payments > 'Cash Discount (%)'. It automatically applies when the payment method is 'Cash'. Enhance your customer experience effortlessly!

For step-by-step instructions, explore our 'Cash Payment Discount' article.

Change the Brand, Style, Upcharge, and Pattern that have been saved for Heat Seals.

It will be possible for you to modify and alter the information related to a registered Heat seal barcode. 

You can go to https://cleancloudapp.com/barcodes to modify a number of dropdown menus, including Patterns, Brand, Style, and Upcharges.