CleanCloud Updates

Machines Data Activity Report

Export a comprehensive report outlining your machine's operations. Includes Order ID, process details, staff assignments, temperature, start and end times, and more.

📑 To learn more, visit the guide: 'Data Export'.

New Timezone Update

We have updated how timezones work in CleanCloud. ⏰🌐

Now you just need to set the closest timezone to your city once and you are done forever. There is no longer any need to change for daylight savings, and your historical data will be corrected.

To make sure you have the correct timezone set for your location go to Admin > Store Settings > Store Info and set your 'Timezone' in the dropdown.

It is ordered by continent so choose your city like America/New_York, Europe/London, Australia/Sydney or Asia/Dubai.

For detailed instructions and additional information, check out our guide: 'Timezone Configuration Guide'.

Order Payment Link in SMS

When notifying customers via SMS about their cleaned order, they can now access a payment link directly in the message to make payments online. 

Note: To use these online payment features, your account must be integrated with a payment system.

📑 To learn more, visit the guide: 'Digital Receipt Setup'.

New Payment Option on Digital Receipts

Customers can now conveniently pay for their orders using a new payment link directly on their digital receipts. This speeds up the process, making it much more convenient.

📑 To learn more, visit the guide: 'Digital Receipt Setup'.

Save Card Option in CleanCloud Pay

When using CleanCloud Pay, customers can now save their card details when adding them to pay for an order online. This allows for faster future payments, enhancing convenience and efficiency at checkout.

📑 To learn more, visit the guide: 'CleanCloud Pay Updates'.

CleanCloud Pay Terminal Tipping Solution

The tipping solution is now available in all countries. Manual integration is required for Canada and Australia. Contact support for assistance.

📑 To learn more, visit the guide: 'Terminal Tipping on CleanCloud Pay'.

New Option to Filter Locker Orders on Ready Page

We've enhanced the Ready page with a new feature! In addition to sorting orders by type (In-store and Delivery) or specific routes, you can now filter specifically for Locker orders.

📑 To learn more, visit the guide: 'Order Filtering Features'.

CleanCloud Pay and Clearent Card Management

With CleanCloud Pay and Clearent integration, you can now effortlessly view, edit, and remove customer saved cards directly from your POS system. Update customers' default cards and gain access to key card details such as the card's expiry date, card type, the last 4 digits of the card number, and the date the card was added as changing the customers default card.

For detailed instructions and additional information, check out our guide: 'CleanCloud Pay and Clearent Card Management'.

Re-arrange Order (Route Planner)

Another addition to our route planner is the ability to manually drag and rearrange the order of deliveries to better fit your day. This is a great option if you’d like to alter the existing route order.

Note: Grow/Grow+ Only.

For detailed instructions and additional information, check out our guide: 'Route Planner & Route Optimization'.

Driver App Messenger

Your drivers can now send messages directly to customers via the Driver App, while ensuring their phone number remains hidden. This is a quick and easy way to keep customers updated on the status of their orders.

To activate this feature, simply navigate to Settings > Admin > Pickup and Delivery > Driver App > and enable the 'Use CRM Messenger' toggle.

Note: Grow/Grow+ Only.

For detailed instructions and additional information, check out our guide: 'Driver App Messenger'.

Print Customer Barcode from Label Printer

Before, you could only print customer barcodes with receipt printers. But now, you've got the option to use label printers too. This comes in handy for sticking barcodes on items like laundry bags or loyalty cards.

For detailed instructions and additional information, check out our guide: 'Customer CRM'.

Section ID in Data Export

The next time you export an Orders (Sales) and Orders (Revenue) report, you'll notice a new column for section IDs. These IDs correspond to the sections you've created in your account, like laundry, dry cleaning, or others.

For detailed instructions and additional information, check out our guide: 'Data Export'.

Time Range Selection for Metrics Pages

When accessing the Metrics page, the default date range encompasses the entire day. However, if a single day is selected, a time picker will appear, allowing users to specify time intervals such as 2pm to 8pm.

📑 To learn more, visit the guide: 'Overview Page in Metrics'.

CleanCloud Pay Updates

CleanCloud Pay terminal support tips for all countries (excluding Canada & Australia).

For detailed instructions and additional information, check out our guide: 'Which CleanCloud Pay terminal is best for you?'.

Filter Routes by Order Type

In our route planner, you now have the option to filter pickup and delivery routes based on the type of order, whether it’s from a business account or a customer account. This update gives you the ability to clearly differentiate and view specific orders.

Note: Grow/Grow+ Only.

For detailed instructions and additional information, check out our guide: 'Route Planner & Route Optimization'.

DoorDash Coverage Area Expansion

Now, our DoorDash integration reaches a maximum coverage area of 15 miles from your store address. 🚚📍

Availability: DoorDash integration is currently available in the US and Puerto Rico.

For more details, check out our comprehensive guide: 'DoorDash Service Costs'.

Route Planner & Driver App Updates

🚚 Driver App Optimizations: Grow and Grow+ customers can now opt for Google Maps or Route Pro in the Driver App or POS for efficient pick-up and delivery planning.

🗺️ Route Planner Enhancements: Enjoy several updates, including grouping orders by time slot, optimizing multiple routes simultaneously, and specifying vehicle engine types for deliveries.

⏰ Driver ETA Notifications: Route Pro now also sends Driver ETA to customers via 'Driver On Their Way Notifications' through email, SMS, and push notifications.

Item Notes for Garment Tags

You now have the option to include item notes on garment tags, allowing you to document specific details like stains or damage associated with the tagged item. 🏷️🗒️

For detailed instructions and additional information, check out our guide: 'Garment Tags'.

Machines Page Enhancements

Simplify your workflow by assigning orders seamlessly to washers, dryers, folding tables, or ironing tables. 👕🌀

🔄 Update: Upon completion of the dryer cycle, a green + button facilitates additional cycles if required.

For detailed insights, explore the guide in our helpdesk: 'Drag and Drop Machines Page'.

Racking Efficiency Updates

Experience streamlined order grouping with our latest enhancements! 🔄👚

-Racking from Cleaning Page: When racking from the Cleaning page, the system verifies if the customer has existing orders on the rack in the Ready page, notifying the staff accordingly.

-Scanning Orders to Rack on Ready Page: When scanning an order to the rack on the Ready page, the system checks if the customer already has other orders on the storage rack and notifies the staff if so.

To learn more, visit the guide: 'Activate Rack Prompt when Order is Cleaned'.