Keep track of all new updates to CleanCloud
We’ve added an Order Type filter to the Cleaning page, just like the one on the Ready page. You can now easily filter orders by Order Method such as, In-Store, Delivery, or Lockers, as well as their Route Assignment, helping you manage workflows more efficiently.
Automate to Elevate: With Automated Flows, transform every customer interaction into a seamless journey toward loyalty and satisfaction.
Automated Flows allow you to create powerful email campaigns with if/else logic. Set triggers, conditions, and actions to design custom customer journeys. For example, send a welcome email when a customer registers, followed by targeted offers based on their activity.
Track each Flow’s trigger point, active status, and customer progress in the Marketing tab. Save time, boost engagement, and build loyalty automatically.
Now you can share crucial updates with ease—no opt-in required.
When crafting a one-time Marketing message, you have the option to select the message type, which can be either Marketing or Informational Notification.
Informational Notifications simplifies the process of sharing crucial updates with all customers who meet the eligibility criteria, regardless of their marketing opt-in status. For instance, notifying customers on Route 7 about a canceled service becomes a straightforward task. Try it out and keep everyone in the loop effortlessly.
The inbox has been completely redesigned to enhance your workflow and make customer communication seamless. Featuring a new tabbed design and brand-new actions, the updated inbox helps you effortlessly prioritize messages and respond faster than ever.
This update ensures you can focus on delivering exceptional customer service with a more intuitive and organized interface.
Starting today, every edit to staff hours will be fully logged. You’ll have a complete history of changes and know exactly who made them, giving you greater transparency and control.
A new Edited icon will appear in the notes column of any edited shift. Click it to view the original data alongside the edits made and the person responsible for them.
You can now see the invoice number directly when searching for orders on the search page. This enhancement makes it easier to quickly identify which invoice an order is assigned to, saving you time and improving efficiency.
The custom text on receipts that appears on printed versions will now also display on digital receipts. This ensures consistency and gives your customers all the information they need, no matter the format.
The Express Ready-By Date option now includes an hours setting in addition to days. Allowing you to set default ready-by times to 48 hours for regular orders and 24 hours for express orders, offering more precise control over turnaround times.
You can now easily reorder services displayed in your web booking tool and customer app!
Highlight key services or align with business priorities for an improved customer experience.
Easily update your price lists in bulk! Select an existing price list, click Bulk Update Prices, choose the section(s) you want to adjust, and enter your desired multiplier.
