CleanCloud Updates

🗃️👤 Order Summary Popup in CRM

You can now easily check order summaries in both the 'Active Orders' and 'All Orders' tabs on the CRM page.

Simply click the pencil icon in the 'Order' column - this popup gives you quick access to essential order details and history.

📑 To learn more, visit the guide: Customer CRM.

🔎📈 New Detailing Report

We’ve created a new report that lives inside Cleaning Page.

The detailing report shows you a breakdown of all Detailing thats been done, enabling you to see more data about your customers, services, and staff.

📑 To learn more, visit the guide: Order Filtering Features.

🔐✉️ Login Security Enhancements

CleanCloud now requires email confirmation if the login IP address appears suspicious.

If a login IP address seems suspicious, you'll be prompted to confirm the login by entering a code sent to your email address.

📑 To learn more, visit the guide: Securing Your CleanCloud Account & Troubleshooting Access.

🎨✨ Introducing CleanCloud's New Website Builder

Exciting news for all CleanCloud users—introducing our brand-new website builder!

Create a personalized website for your laundromat or dry cleaning business where customers can easily make online bookings and learn more about your services.

-Make the most of our customizable templates, SEO optimization, AI-enhanced images, and much more.

-Available now within your CleanCloud account—get started today!

For a guide on how to setup your website, visit our help desk article.

🛠️💻 Enhanced Booking Tool Integration

With the new website builder, we've improved the booking tool to seamlessly integrate with your booking page.

We've removed the grey background and logo to better align with your current design elements and settings.

For a guide on how to setup your website, visit our help desk article.

⬆️🤑 Upcharges Are Now Importable

Upcharges are now added to the long list of importable data in CleanCloud.

Import as many as you’d like but remember to include the product ID if they're product-specific, or leave the column blank if the Upcharge applies to all products.

📑 To learn more, visit the guide: Upcharges Import.

💳 🔍 Charge Cards From Search

You can now charge saved cards straight from the Search page making collecting payments easier than ever.

This feature is currently enabled for customers with integrated payments using CleanCloud Pay and Clearent.

📑 To learn more, visit the guide: Search Page.

🔆🔍 Yellow Highlight for Express Orders

Express orders will now be highlighted in yellow on both the Detail Page and the Cleaning Page.

This update also applies to online orders that include an express fee.

📑 To learn more, visit the guide: In-Store Express Orders.

💸🚚 Introducing Non-Payment Integration Subscriptions

Subscriptions without an integrated payment is now possible.

Subscriptions can now be created and added to customers in stores without integrated payments. The value of the subscription will be shown in the unpaid invoices page, staff will have to collect the subscription in cash and mark the invoice as paid.

📑 To learn more, visit the guide: Customer Subscriptions - Setting up a New Subscription.

🗺️📍 GeoFence Mile Radius Presets

For your pickup and delivery service, you can now add a geofence for a route via our new preset buttons.

These new presets allow you to easily set a circular geofence around a store with a radius of 3, 5, 10, or 15 miles. This is particularly useful for stores that use DoorDash with a delivery mile limit.

📑 To learn more, visit the guide: How to Set Up and Customize Routes for Pickup & Delivery.

🚀🌀 Machines Page Enhancements

Exciting updates have been introduced to our Drag-and-Drop Machines Page, aimed at simplifying laundry order management through added features.

Here's a snapshot of what's fresh:

• Improved Splitting Functionality: The Machines page now allows for splitting a single order across multiple machines and stages, enhancing workflow efficiency and order tracking. Additionally, you can opt to keep orders in the 'To-Do' list as part of it progresses to the next stage. Furthermore, multiple orders can now be assigned to a single machine simultaneously.
• Enhanced Order View Filtering: You can now easily filter and display specific orders by clicking on the card number within the order card, providing enhanced efficiency and management.

📑 These updates are just a preview of what's new. For more details, explore our comprehensive help guide: Drag and Drop Machines Page.

💰✔️ Cash Up Permissions Update

We've enhanced the User Permissions feature to offer two distinct Cash Up permissions.

• Cash Up: Users have full access to the cash up page and features.
• Cash Up Confirm: Users can review and confirm completed cash up values, particularly beneficial for finance or management verification.

This is particularly beneficial when adding a new user or adjusting their current permissions.

📑 To learn more, visit the guide: User Permissions Guide.

Enhanced Order Assembly Management Across Racks

In Plant and Store Assembly, now displays all racks for an order on completion if garments are split across multiple racks. This enhances efficiency in retrieving garments for storage.

📑 To learn more, visit the guide: 'Assisted Assembly Feature'.

Improved Label Printer Integration for Plant Stations (MetalProgetti exclusive)

Initially designed for printing summary labels post-assembly completion on MetalProgetti. Future updates will extend its functionality to various use cases on Plant Stations.

💬 For additional information, reach out to our support team.

Improved Price List Automation for POS Orders

We've enhanced price lists automation for orders created via the POS.

👉 To ensure your POS orders reflect the correct pricing based on your pickup and delivery preferences, follow these simple steps:

1- Go to Settings > Admin > Pickup and Delivery > General Settings.

2- Toggle on 'Allow Customers With Custom Price Lists to use them for Pickup and Delivery Orders'.

With this setting enabled, the POS will apply the correct price list to both in-store and pickup/delivery orders to your customers automatically.

📑 To learn more, visit the guide: 'Assigning a Price List to a Customer or Order'.

Locker Instructions

Customize locker instructions! When creating or editing locker locations, add specific instructions for each locker. Customers will see this info on the app/booking tool.

📑 To learn more, visit the guide: 'Lockers (Non-Integrated)'.

Machines Data Activity Report

Export a comprehensive report outlining your machine's operations. Includes Order ID, process details, staff assignments, temperature, start and end times, and more.

📑 To learn more, visit the guide: 'Data Export'.

New Timezone Update

We have updated how timezones work in CleanCloud. ⏰🌐

Now you just need to set the closest timezone to your city once and you are done forever. There is no longer any need to change for daylight savings, and your historical data will be corrected.

To make sure you have the correct timezone set for your location go to Admin > Store Settings > Store Info and set your 'Timezone' in the dropdown.

It is ordered by continent so choose your city like America/New_York, Europe/London, Australia/Sydney or Asia/Dubai.

For detailed instructions and additional information, check out our guide: 'Timezone Configuration Guide'.

Order Payment Link in SMS

When notifying customers via SMS about their cleaned order, they can now access a payment link directly in the message to make payments online. 

Note: To use these online payment features, your account must be integrated with a payment system.

📑 To learn more, visit the guide: 'Digital Receipt Setup'.

New Payment Option on Digital Receipts

Customers can now conveniently pay for their orders using a new payment link directly on their digital receipts. This speeds up the process, making it much more convenient.

📑 To learn more, visit the guide: 'Digital Receipt Setup'.