A POS with Integrated Payment Processing
A successful premium dry cleaning service operates on a combination of professional cleaning techniques, expert customer service and a specialized POS system such as CleanCloud, that will manage orders, deliveries, staff and even payments. In this case study, business owner Roland Pareigis explains how CleanCloud Pay has transformed his operations with flexible and accurate billing.
Tell us a bit about your business.
I’m Roland Pareigis, owner of Town & Country Dry Cleaners in Chester, UK. We provide premium dry cleaning services to our customers while using eco-friendly cleaning technology to make sure every item is cleaned to the best care and quality. We also offer commercial services for businesses, including laundry and dry cleaning for hotel guests and staff. For those with tight schedules, we provide same-day and rush options.
Back in 2023, we made the switch from manual record-keeping to CleanCloud, and it’s been a game-changer. It’s greatly reduced the risk of errors and has given us a way to easily manage customer orders from start to finish including deliveries. Plus, having everything digital means our billing is always accurate, so customers are charged the right amount at the right time.
When and why did you switch to CleanCloud Pay?
I switched to CleanCloud Pay about a year ago, and I haven’t looked back since. Before that, I was manually entering everything using ticket books and a separate card terminal. Juggling all those different processes was time-consuming and left more room for mistakes. CleanCloud Pay changed all that because it’s fully integrated with my CleanCloud account, so I don’t have to jump between different systems to process payments. Setting it up was also easy, and it even connects to my business website, making it an absolute must-have for my day-to-day.
Another reason I moved to CleanCloud Pay is the peace of mind that payments are always accurate. Customers can pay however they prefer—either in-store or online. As soon as an order is ready, the payment info goes straight from the POS to the terminal, and everything updates automatically once the payment is made. Before, we used to have one person dedicated to payments, but now, every team member can jump in to assist. We’re now saving about 24 hours each week, and the difference has been huge!
How has CleanCloud supported you?
CleanCloud has been amazing throughout our whole experience, offering the best support and making sure we get the most out of the system. Anytime we have a question or need help with CleanCloud Pay, their support team is super easy to reach, and they’re always more than happy to assist with whatever we need. Their commitment to great customer service really stands out.