CleanCloud Updates

More flexibility on SMS Character Count in SMS Marketing

On the Marketing page, you are no longer limited by the SMS character count of 160 characters!

If you exceed the SMS character limit, it will now send the additional information in another SMS.

For example, if I have 306 characters in my message, it would cost 2 credits and if it had 459 characters, then that would cost 3 credits to send the message.

On our SMS marketing tool it will inform you when you have gone over the 160 character amount and let you know how many SMSs it would send to the customer.

Buy Gift Card From Customer App & Web App

Customers will now have the ability to buy a gift card through the customer app and web app.

They will need to open the customer app/web app and head to the profile icon at the top right and select ‘Buy Gift Card’. You can also direct your customers to this section by having a promo carousel set for this.

They will then be able to select who the gift card is for, the amount, how the gift card will be sent (SMS, Email or both), they can then enter the relevant email or phone number, select the date and add a message to the recipient.

Once done, and the customer selects ‘Purchase Gift Card’, the customer will be charged and the gift card will be sent to the person of their choice on the date they selected.

Customer app: Smart Lockers will show instructions with QR Code

If you are using one of our integrated Smart lockers, customers can now scan their QR code from the customer app or web app to log in and place their orders.

To add a new locker head to Settings > Admin > Pickup & Delivery > Lockers > Add/Edit > Locker Type > Smart Locker

When a customer tries to place a locker order with one of your smart lockers from the customer app or web app they will now see a QR to scan on the smart locker.

Customer app: Ability to have a % discount on first P&D order

You will now be able to add a percentage discount for your customers’ first Pickup and Delivery Order. 

Head to Settings > Admin > Pickup & Delivery > General Settings > First Order Discount (%)

There you will be able to enter any percentage amount; for example a 10% discount for all first orders for Pickup and Delivery that your customers place with you.

Status Colors for machine due for maintenance in Washers/Dryers table in Admin

We now have a clear indicator for when your washers and dryers are scheduled soon for maintenance, are overdue, or all good and recently maintained through a color system.

Red = maintenance is overdue

Yellow = maintenance scheduled within the next 30 days

Green = all good and recently maintained

As you can see from the screenshot below both the washer and dryer are overdue for maintenance.

Ability to reactivate deactivated customer

If a customer has been deleted you will now be able to reactivate this customer by heading to:

Settings > Admin > Admin Tools > View Deactivated Customers > Select Reactivate next to the customer you wish to bring back to the store and done.

Daily Report PDF

You will now be able to export a PDF file for Revenue and Order reports.

Head to Settings > Metrics > Revenue or Orders and you will now see an Export PDF button on the right side of the screen.

Simply click Export PDF and one will be downloaded for the dates selected at the top right of your screen.

Auto email reminder when machine due for maintenance

You will now have the ability to send a reminder email to the Admin about approaching maintenance for your washers and dryers.

Head to Settings > Workflow > Washers and Dryers > Scroll down to Send Reminder Email to Admin about Approaching Maintenance and select from the dropdown to either not send the notification or how many days before you would like it sent. 

Customer App & Web App 7.4

We have now released the 7.4 version of our Customer App & Web App. You can find a list of the updated features on this version below:

• Save Default Tip %
• Custom Tip %
• Customer can Buy Gift Card
• Promo Codes that can only be used for certain actions/order types i.e. On Signup, P&D, In-Store, Lockers
• Different price list for repeat pickups with text field to describe the discount.
• Different minimum amounts for specific routes
• Different delivery fees for specific routes
• Promo Carousels can now have an expiration date

Support for Plant Permissions in User Roles

If Plant mode is activated on your account you can now add Plant specific permissions to your custom user roles.

These Custom Preset Roles will help speed up the process for creating new users with access to the relevant Plant permissions.

Head to Settings > Store Settings > Security > Add User Role

Select a Name

Select the Custom Permissions

Add

Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.

Route ID Override for Locker Locations

If you add or edit a locker location, you now have the ability to override a previously created route.

This will mean locker orders in the Driver App will be automatically assigned to that route instead of the route of the customer. This makes it much easier for your drivers to filter between locker orders they need to pick up and deliver vs pickup and delivery orders they need to pick up and deliver to the customer's address.

Head to Settings > Pickup And Delivery > Lockers > Add Locker or Edit an existing locker, then add the details for the locker location and select the route number you want the Locker location to override.

Buy Gift Card Action for Push action and Email action in marketing tool and in Promo carousel

You can now send your customers to purchase a gift card using a Push Action through the app, through an Email in Marketing, or through our Promo Carousel.

For the Push notification action head to Settings > Marketing > Push.  Create the title of the Push, a short message and select from the drop down Action > Gift Card.

To add the call to action to your emails head to Settings > Marketing > Emails. Create the subject, title, and email message. Select from the dropdown the Call to Action Button > Gift Card to add the call to action button to the email.

Please note that the call to action for both Push & Email also applies to Automated Campaigns you might want to send. However, automated campaigns is a feature that only customers of ours on a Grow subscription plan have access to.

For the Promo Carousel head to Settings > Admin > Discounts & Promos > Promo Carousel > Add Promo Carousel Slide.

Select from the dropdown Button Action > Gift Card adding the call to action to purchase one of your gift cards. 

Ability to Set Expiry Date for Promo Carousel

You will now have the ability to set an expiration date for your promo carousels that are displayed on the customer facing booking tool and customer app.

Head to Settings > Admin > Discounts & Promos > Promo Carousel. You will be able to add the expiration date to newly created promo carousels, if not you can apply this to existing ones by clicking on the edit pencil.

Customer App 7.3

The 7.3 version of our customer app has now arrived!

This update includes the following:

• Deep Linking from Email Marketing, similar actions to push actions
• Web app only: The order completed screen will encourage customers to download the app
• Web app only: Here it will now show a 'Get the App' Promo carousel card prompting your customers to download the app on their phone
• The app now supports the exclusion of Loyalty Points for Business Accounts
• The customer can now save a tip as their default
• Customer can enter a custom tip, not just the presets

Call to Action in Email Marketing

Have you been looking for an easier way to prompt your customers to do what you intend for them to do when sending to them email marketing?

We now have a solution for you!

If you go to Settings > Marketing > Email, you can scroll down to where it says 'Call to Action Button'. From there you can choose what you would like to prompt your customers to do when they receive an email from you for marketing.

You can prompt them to either:

• Create an Order
• View Pricing
• Use a Promo Code
• Send a Gift Card
• Add a Subscription
• Add a Repeat Pickup
• Go to a Custom URL

This would then appear as a button for them which will be easy for them to click on when they receive marketing from you via email. When they click on the button you set up, it will direct them to either the customer app (if they have it installed) and if not, the web app.

E-Gift Cards

Just in time for the holidays, we now have E-Gift cards! You will be able to add an E-Gift card as a product to your store under:

Settings > Products > Add Product > Product Type > Select from the Dropdown ‘Gift Card’.

Once the new gift card is saved it will now be displayed under the section you added the card to on the new order page. You can then select the gift card and a new module will pop up for you to select the Customer Receiving the Gift, the Amount, a Gift Message, How the Gift card will be sent over (SMS, Email, or Both) and when the card will be sent to the customer. 

You will need to select a customer who is purchasing the gift card before submitting the order and finishing the purchase.

Once the gift card is purchased the message will be sent to the customer over SMS/Email letting them know they have been gifted a card with the amount credited to their account for their next purchase. 

This amount will automatically be applied to any future orders.  

Inbox read and unread

You will now have the ability to toggle on a requirement for new messages to be marked as read ensuring your messages from customers are visibly noticeable until read by you or your staff. This can be turned on in Settings > Admin > Notifications > General Settings > Require New Messages to Be Marked as Read.

Exclude Certain Business Accounts from Loyalty Points

You can now exclude certain Business accounts from earning loyalty points from your store. 

This change can also be made for existing Business accounts already added to your store.

This means that every customer attached to that business account won’t be able to earn loyalty points.

When adding a new business account or editing one you will find a toggle at the bottom of the module to exclude loyalty points

Allow User Hours to Be Edited Same Day without Hour Restriction

You will now have the ability to edit any of your Users hours without restrictions. This is extremely useful if one of your Users happens to clock in at the wrong time or happens to clock out too early or late and you need to make the correction the same day. 

Head to Settings > Users > View Hours > Click on the one of the blue pen icons next to the hours of your user under clock in or clock out. 

A change hours module will pop up for you to make any edits to the hours. Once the hours are edited you will then see under the notes section that the hours were Edited. 

Show Bags Column on Detailing Page

If you weigh laundry bags by the pound or by the kg and you also use the Detail page we offer, then you can now also see a column for laundry bags on this page.

You can turn this on from Settings -> Admin -> Workflow -> Detailing Page