CleanCloud Updates

Driver App - Plant Mode - Mark orders as being taken to Plant and Back

If you have a plant mode subscription, you now have the relevant driver stages of the plant on the Driver app too!

You can set the plant address from Settings > Admin > Plant Mode > General Settings > Address of Plant.

Once you do this, if you go to the Driver app, tap on the 3 lines at the top left, and you will find 'Switch to Plant Mode'.

Once enabled, you will find the relevant plant stages for the driver added to the driver's workflow as evidenced in the image below. Drivers will then be able to move orders across to the relevant stages of the plant workflow.

Metalprogetti USA Kiosk - Support for Clearent card terminal

If you are based in the United States and you have a MetalProgetti Kiosk, we have now added support for Clearent card terminals!

Previously, you would have only been able to charge a customer's saved card with Clearent but now you can have a card terminal attached to it to take payment from your customers so that they can retrieve their orders.

Barcode Scan support for Give Bag to Driver in POS

If you would like to scan orders to pass them onto the driver who would bring them to your plant or central cleaning facility, then this update is for you!

If you go the Cleaning tab at the top of your screen and then go to Reports > Give Bag to Driver, we have now added support for barcode scanning on the order receipts while on this page.

This means that the attendant in-store can scan the relevant order receipts with this page open and once an order receipt has been scanned, it will tick the relevant order on the list. Once the attendant has scanned all the relevant order receipts, they can then select the relevant driver they have assigned these orders to and hit 'Submit'.

Add/Edit DoorDash orders from POS

Our DoorDash V2 update includes the ability to create or edit DoorDash orders from the CleanCloud POS.

If you click on the clock symbol at the bottom right of the New Order page, you will be able to first make it a pickup and delivery order. Once you do this, you can then choose to make the order either a regular pickup and delivery order or a DoorDash pickup and delivery order.

You can even choose to have the order picked up by one of your drivers but returned by a DoorDash driver or vice versa.

Customer App 7.2

Our most recent update to our customer app to version 7.2 includes the following:

- Improvements to DoorDash

- Push Notification improvements

- Android 13 and iOS 16 optimization

- Language improvements.

Product Feature Request Board

We are very happy to announce our new Feature Requests Board, where you can submit your feature requests and ideas to improve CleanCloud, vote on the requests that you like, as well as comment on requests.

CleanCloud will prioritize working on the features with the most votes, as well as provide you with status updates. So be sure to vote for the ideas that you like! If you submit an idea, make sure it is well written and clear so others will vote for it.

The feature request board can be accessed from the Help Menu at the top right of CleanCloud then selecting Feature Request, or by visiting https://cleancloudapp.com/requests

POS Android App

You will now find in your Google Play store a version of the CleanCloud POS system for Android. 

This comes with 99% of all the functionality of the web based version of the POS.

Check on Orders on the go, scour over your metrics while on vacation or add a new employee all from the comfort of your phone or tablet. 

Driver App, turn off auto navigate in Driver App Settings

If you do not wish to automatically navigate to a customer's address in the driver app, you can switch off this feature by heading to the three lines at the top of the Driver app > Settings > Auto Navigate and select 'No'.

The driver will still be able to manually press the navigation button but it will no longer automatically open the navigation screen when you select Accept & Navigate.

Driver App - option when you select a customer order it also selects all from same time slot

If you go to the settings in your driver app you will be able to select if you wish to process 'One Order At A Time' or 'All Orders in Same Time Slot in Same Route'.

This gives you the option to either navigate to one order at a time, or to easily select each order in the same time slot hence making the process of optimizing the route for all these orders a lot faster.

Head to the three lines on the top left of the driver app > Settings > Select Action to enable the relevant setting.

Business Invoices change to include all of a customer's orders, then move to the next customer

Business invoices will now display all relevant customers tied to the business account and their relevant orders grouped together. At the top you will find the Business Name and underneath a breakdown of all customers that placed orders, the relevant order IDs, the order dates, with a breakdown of everything that was in their orders and the total cost for each customer’s orders as well as the total payment due for the business account.

Driver App: Group orders for same customer with same time slot

If a customer has multiple orders for the same time slot, the driver will now see these orders grouped together. As you will see below there are three orders for the same time slot and the customer’s orders are grouped together. This will make the navigation to the orders much simpler!

Driver App - If a customer has a Pickup & Delivery within the same time slot, then only need to "Accept and Navigate" one of them.

If a customer has a pickup and delivery order scheduled for the same day and time (which is usually common for repeat pickup orders), you will now only need to accept & navigate to one of them rather than accepting and navigating to both.

Driver App - decide when payment button shows in Admin settings

Your drivers can take payment from your customers using the Driver app if necessary and you will be able to determine when that can take place.

Head to Settings > Pickup and Delivery > Driver App > Allow Payment in Driver App, and you can then select from a dropdown of options. 

These options will range from 'Pickup and Delivery', 'Delivery Only', 'Pickup Only', and 'Never'. We would recommend ‘Delivery Only’ as the best option. 

Driver App - show customer name in main feed

You will have the ability to toggle between the option to have the customers name show up on the driver app in the main feed.

Toggling the option on will show the customer's name in the main feed alongside their order number, their address and pickup or delivery time. 

You can activate this from Settings > Admin > Pickup & Delivery > Driver App > Show Customer Name in Main Feed.

Customer address - split into sections

When adding/editing a customer in the POS as well as in the customer app, the address section is now split into multiple sections. 

Unpaid Metrics section

We have added a new section to the metrics page allowing the ability to easily see all unpaid orders and invoices. 

Head to Settings > Metrics > Unpaid 

In this section you will be able to filter by Order Status, Customers/Business Accounts, and a Day range. 

A total amount of all unpaid orders and invoices will be at the top and a breakdown provided below.

You will see unpaid orders on the left showing the customer name, how many orders are unpaid and the amount owed. You will be able to select the customer, take payment, make edits or see the itemised list of the items in the order.  

Similar to unpaid orders, on the right, you will be able to see unpaid invoices with the same options as unpaid orders with one difference. You will be able to click on the number indicated in the “invoices” column and send the invoice from this section to the customer or business account. 

Driver App show rack location for Delivery Orders

One handy new feature for the Driver app is the ability to show the rack location on all delivery orders. 

This will allow your driver to easily know on which racks the relevant orders are in your store while looking at the driver app, so the driver can then collect them and deliver them to the customers. 

Head to Settings > Pickup & Delivery > Driver App > Show Rack Location for Delivery Orders and toggle on. 

Driver App - Restrict Drivers to certain Routes

If your store offers pickups and deliveries, you may want to restrict a driver to a certain route. You can ensure that a driver on one route does not see pickup and delivery orders which belong to another route.

Once you create your routes head to Settings > Users > Edit User > Limit Driver App Routes Dropdown and select the relevant route for your driver. 

If no options are selected then the user has access to all routes in the Driver app. 

Locked Out Access Mode

This feature will grant the ability to lock a staff member out of the POS preventing any further access. 

Most useful if you still need to complete payroll for a last paycheck for example, but not allow the staff member to access the system. 

Head to Settings > Users > Edit User > Access Mode > Locked Out

Statements for Customers and Business Accounts

Allow a staff member to create a statement history (payment history) for a customer/business account over a certain date period. This can be created as a PDF or Email and then sent to the customer.

Head to Settings > Invoice in the top right corner you will see 'New Statement'.

The statement will list all of the payments made by a customer/business account during that date range (either regular order payments) or invoice payments, as well as any unpaid orders.