CleanCloud Updates

Introducing Tasks

Tasks is a brand new feature that helps you and your staff keep track of their workloads. With tasks you can:

• Create single or repeating tasks for staff members to complete
• Monitor the completion rate of these tasks over the previous 48 hours
• Assign tasks to either a User or a Station, so that tasks are always assigned to the most relevant staff member

Come meet us at the Clean Show in Atlanta!

We'll be at the Clean Show in Atlanta, US from July 30th - August 2nd, 2022.

Come visit us at Booth #1518 - We can't wait to see you there!

You can register for the event here.

Heat Seal upgrade for multi-store businesses

Great new upgrade to make using Heat Seal barcodes just that little bit easier. For customers with multiple stores, you are now able to share your Heat Seal barcode database across the different locations that you already have linked product and customer databases for.

Upgrades to Notifications

2 upgrades have just released for our notifications feature:

• Once an order has been created, any outgoing automatic Push or SMS notifications will now adjust based on whether there are weight-based or regular products in the order.
• You now have the option of being notified when an order has been edited, just navigate to Settings > Admin > Notifications to toggle on or off these 2 new notifications.

Improved Ready By dates

2 new updates for default ready by dates for in store orders

• Ready By date can now be set to a different default after a certain time of day. For example you can decide to have your default turnaround be an extra day after 10am. To decide this time, simply navigate to Settings > Admin > New Order Page > Default Order Ready By if Time is After

• Adding extra days to a particular product will now skip excluded days. For example, if your default ready by date is 2 days excluding Sunday and a product within an order is marked as taking 1 extra day, the total 3 day turnaround will exclude Sunday.

Integrating NextDoor with Marketing Pro

Calling all Marketing Pro customers!

Our reviews system now integrates with NextDoor. Now when your customers are automatically prompted to leave a review, you can have them directed to your Nextdoor page, as well as Yelp, Google Maps and Facebook.

Plant mode 2.0

Users of our plant mode will be excited to hear that we have recently made our 2.0 version available for use. To transition to this new mode, simply navigate to Settings > Admin > Plant mode and change the Plant Version to V2.

This new version comes with a whole host of improvements, especially for those who process a very high amount of orders and are heavily reliant on barcode scanning.

Customer App update

Within the customer app, extra delivery fees can now be applied for delivery slots if the requested slot would mean the order turn around time falls under a certain amount of days. This effectively gives customers the option of selecting an 'Express' service at a higher cost.

Skip Dates for Repeat Pickups in iOS/Android App

By popular demand, one new feature now available in our IOS and Android Apps is the ability for customers to skip certain dates when scheduling repeat pickup orders.

New Checkout.com features now available!

Checkout.com is now available for a number of services through CleanCloud:

• Customers are now able to use Checkout.com cards for charges through the Customer App and Web App
• Checkout.com cards are now available to be used with our auto-charge saved card when cleaned feature

Updates to barcode tags: Epson U220 printer

2 updates have come down the pipeline for users of the Epson U220 printer:

• The Epson U220 barcode tag is now able to be printed from Plant mode, just navigate to Admin > Plant > Tag Printer Manufacturer > Epson U220 Barcode Tags.
• Item notes are now available to be printed on Epson U220 tags, just navigate to Printers > Heat Seals > Print Item Notes on Tag. The image attached to this update gives a great idea of how these will look on the finished product.

Greek Language

We now offer Greek language within your CleanCloud account.

New untick dates feature for repeat pickup customers

If you have the booking tool integrated to your website, your customers will now have the ability to untick future dates when they edit their repeat pickup.

Detailing page update

You will now be able to limit the orders going through to the Detailing page depending on which section they belong to. To get this set up, go to Settings > Admin > Detailing Page.

Old orders show in the Driver App

Past non-picked up locker orders now show in the Driver app feed for today!

New bags and hanging count feature update

If you have the 'prompt for number of bags & hanging count' enabled in Settings > Admin > Cleaning Page, you will now have the ability to add more than 8 bags out labels and select more than 8 hanging.

New addition to the CRM messages log

If you have the 'when auto charge saved card fails' notification prompt enabled in Settings > Admin > Notifications, this particular message will now be stored in the customer CRM under the messages tab.

Change Cleaned Date of an Order

You can now change the cleaned date of an order by going to Settings > Admin > Admin Tools. This will assist stores who use the repeating monthly invoicing tool. To change the cleaned date of an order, go to Settings > Admin > Admin Tools > Change Order Dates.

Set Pickup Slot Days to Show

You will now be able to set how many days/weeks in advance a customer can book pickup.

To find this new setting, just go to Settings > Admin > Pickup and Delivery > Pickup/Delivery Options, where you will see a 'How Many Days Of Pickup Slots To Show' setting.

Hide Payment Status and Totals Columns on the Cleaning page

You will now have the ability to hide the Payment Status and Totals Column on the Cleaning page. This is a great new feature for your Cleaning staff, so they can focus on only the information that is relevant to them. To get this set up, go to Settings > Admin > Cleaning Page, where you will see a 'optional columns' section.