CleanCloud Updates

Daily Report PDF

You will now be able to export a PDF file for Revenue and Order reports.

Head to Settings > Metrics > Revenue or Orders and you will now see an Export PDF button on the right side of the screen.

Simply click Export PDF and one will be downloaded for the dates selected at the top right of your screen.

Auto email reminder when machine due for maintenance

You will now have the ability to send a reminder email to the Admin about approaching maintenance for your washers and dryers.

Head to Settings > Workflow > Washers and Dryers > Scroll down to Send Reminder Email to Admin about Approaching Maintenance and select from the dropdown to either not send the notification or how many days before you would like it sent. 

Customer App & Web App 7.4

We have now released the 7.4 version of our Customer App & Web App. You can find a list of the updated features on this version below:

• Save Default Tip %
• Custom Tip %
• Customer can Buy Gift Card
• Promo Codes that can only be used for certain actions/order types i.e. On Signup, P&D, In-Store, Lockers
• Different price list for repeat pickups with text field to describe the discount.
• Different minimum amounts for specific routes
• Different delivery fees for specific routes
• Promo Carousels can now have an expiration date

Support for Plant Permissions in User Roles

If Plant mode is activated on your account you can now add Plant specific permissions to your custom user roles.

These Custom Preset Roles will help speed up the process for creating new users with access to the relevant Plant permissions.

Head to Settings > Store Settings > Security > Add User Role

Select a Name

Select the Custom Permissions

Add

Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.

Route ID Override for Locker Locations

If you add or edit a locker location, you now have the ability to override a previously created route.

This will mean locker orders in the Driver App will be automatically assigned to that route instead of the route of the customer. This makes it much easier for your drivers to filter between locker orders they need to pick up and deliver vs pickup and delivery orders they need to pick up and deliver to the customer's address.

Head to Settings > Pickup And Delivery > Lockers > Add Locker or Edit an existing locker, then add the details for the locker location and select the route number you want the Locker location to override.

Buy Gift Card Action for Push action and Email action in marketing tool and in Promo carousel

You can now send your customers to purchase a gift card using a Push Action through the app, through an Email in Marketing, or through our Promo Carousel.

For the Push notification action head to Settings > Marketing > Push.  Create the title of the Push, a short message and select from the drop down Action > Gift Card.

To add the call to action to your emails head to Settings > Marketing > Emails. Create the subject, title, and email message. Select from the dropdown the Call to Action Button > Gift Card to add the call to action button to the email.

Please note that the call to action for both Push & Email also applies to Automated Campaigns you might want to send. However, automated campaigns is a feature that only customers of ours on a Grow subscription plan have access to.

For the Promo Carousel head to Settings > Admin > Discounts & Promos > Promo Carousel > Add Promo Carousel Slide.

Select from the dropdown Button Action > Gift Card adding the call to action to purchase one of your gift cards. 

Ability to Set Expiry Date for Promo Carousel

You will now have the ability to set an expiration date for your promo carousels that are displayed on the customer facing booking tool and customer app.

Head to Settings > Admin > Discounts & Promos > Promo Carousel. You will be able to add the expiration date to newly created promo carousels, if not you can apply this to existing ones by clicking on the edit pencil.

Customer App 7.3

The 7.3 version of our customer app has now arrived!

This update includes the following:

• Deep Linking from Email Marketing, similar actions to push actions
• Web app only: The order completed screen will encourage customers to download the app
• Web app only: Here it will now show a 'Get the App' Promo carousel card prompting your customers to download the app on their phone
• The app now supports the exclusion of Loyalty Points for Business Accounts
• The customer can now save a tip as their default
• Customer can enter a custom tip, not just the presets

Call to Action in Email Marketing

Have you been looking for an easier way to prompt your customers to do what you intend for them to do when sending to them email marketing?

We now have a solution for you!

If you go to Settings > Marketing > Email, you can scroll down to where it says 'Call to Action Button'. From there you can choose what you would like to prompt your customers to do when they receive an email from you for marketing.

You can prompt them to either:

• Create an Order
• View Pricing
• Use a Promo Code
• Send a Gift Card
• Add a Subscription
• Add a Repeat Pickup
• Go to a Custom URL

This would then appear as a button for them which will be easy for them to click on when they receive marketing from you via email. When they click on the button you set up, it will direct them to either the customer app (if they have it installed) and if not, the web app.

E-Gift Cards

Just in time for the holidays, we now have E-Gift cards! You will be able to add an E-Gift card as a product to your store under:

Settings > Products > Add Product > Product Type > Select from the Dropdown ‘Gift Card’.

Once the new gift card is saved it will now be displayed under the section you added the card to on the new order page. You can then select the gift card and a new module will pop up for you to select the Customer Receiving the Gift, the Amount, a Gift Message, How the Gift card will be sent over (SMS, Email, or Both) and when the card will be sent to the customer. 

You will need to select a customer who is purchasing the gift card before submitting the order and finishing the purchase.

Once the gift card is purchased the message will be sent to the customer over SMS/Email letting them know they have been gifted a card with the amount credited to their account for their next purchase. 

This amount will automatically be applied to any future orders.  

Inbox read and unread

You will now have the ability to toggle on a requirement for new messages to be marked as read ensuring your messages from customers are visibly noticeable until read by you or your staff. This can be turned on in Settings > Admin > Notifications > General Settings > Require New Messages to Be Marked as Read.

Exclude Certain Business Accounts from Loyalty Points

You can now exclude certain Business accounts from earning loyalty points from your store. 

This change can also be made for existing Business accounts already added to your store.

This means that every customer attached to that business account won’t be able to earn loyalty points.

When adding a new business account or editing one you will find a toggle at the bottom of the module to exclude loyalty points

Allow User Hours to Be Edited Same Day without Hour Restriction

You will now have the ability to edit any of your Users hours without restrictions. This is extremely useful if one of your Users happens to clock in at the wrong time or happens to clock out too early or late and you need to make the correction the same day. 

Head to Settings > Users > View Hours > Click on the one of the blue pen icons next to the hours of your user under clock in or clock out. 

A change hours module will pop up for you to make any edits to the hours. Once the hours are edited you will then see under the notes section that the hours were Edited. 

Show Bags Column on Detailing Page

If you weigh laundry bags by the pound or by the kg and you also use the Detail page we offer, then you can now also see a column for laundry bags on this page.

You can turn this on from Settings -> Admin -> Workflow -> Detailing Page

SP700 One Time Barcode Tags

The Garment Tag printer: Star SP700 USB & Ethernet versions can now also print one-time barcoded tags.

If you would like to set this up, get in touch with our support team!

Please note however that this does not apply to the WEBPRNT version of the printer. Also this will not work with iPads or Android tablets.

Driver app - Show in feed what’s still set as Cleaning but Due for Delivery Today

On the Driver app you can now see in the main feed if an order is still on the Cleaning page of the POS but is still due for delivery today.

This helps the driver to know if an order is running late or if staff haven’t yet updated the order status from Cleaning.

Driver App - Mark order as 'Nothing to Pickup'

Your Driver will now be able to select “Nothing to Pick Up” which is particularly useful for repeat pickups, if the customer left nothing out for their scheduled pick up day. 

In the Driver App after you Driver selects Accept and Navigate to the pickup they can select the Issue option and Nothing to Pickup

This will automatically add a note to the order saying there was nothing to pickup, move it to the Detail/Cleaning page and clear it from the Driver App feed.

If the Driver takes a photo before setting “Nothing to Pickup” that photo will also be sent to the customer, and can be seen from POS/Customer app

Someone in the store will then be able to take action, e.g. delete the order or call customer to see what happened.

Assign Action to Push Marketing

You will now be able to add an optional action to your one off push marketing notifications and through your automated campaigns. (Note: automated campaigns require the Grow Subscription Plan)

Head to Settings > Marketing > Push > Action Dropdown and select from one of the actions you would like your customers to take. 

Create Order

View Pricing

Use Promo

Add Subscription

Add Repeat Pickup

For example you could create a marketing message like

"Create a repeat pickup today and take advantage of our repeat pickup discounts. Tap here to create a repeat pickup."

The action would take your customers to the repeat pickup section of the app to create a repeat pickup order and take advantage of your repeat order discounts. 

Increase max number of up charges per item from 3 to 6

Now you will be able to apply up to 6 up charges to a single product. This is an increase from the original total of 3 up charges you were able to apply to a single product.

Plant status when with driver to show on Cleaning page

If you have a plant mode subscription, you can now see when an order is with Driver 1 (the driver taking the orders from the store to the plant) or with Driver 2 (the driver is taking orders from the plant back to the store) when you are on the Cleaning page of store mode.

Previously you would have only been able to see if the order was in store or in plant on this page but now you get a better indication of where the order currently is.

The Driver 1 and Driver 2 stages are indicated with D1 or D2. Have a look at the image below for an example of this.