CleanCloud Updates

Preset Roles for your Employees

You now have the easy option of selecting a role that fits the user you are adding. 

A new employee for example could be given the preset role 'employee' when you add or edit a user from Settings > Users. When adding or editing a user, if you go to where it says 'Role' and in this case, select 'Employee' it would instantly mark the relevant permissions. This is true for a Manager role or admin which each have their own set of permissions.

If these set permissions are not quite what you need for your employees for example and maybe you need to give them a few more permissions to open the cash drawer or add a discount, we now have 'Custom Preset Roles' to create your own custom roles for your employees. This will make adding employees in the future much faster!

Head to Settings > Store Settings > Security > Add User Role

• Select a Name
• Select the custom Permissions
• Add

Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.

Weight Processed per hour per staff member

Have you been looking to see how much laundry per lb/kg has been completed by your staff members on average per hour? Fear not!

Head to Settings > Metrics > Weight Processed

Go to the bottom of this page.

You will see the Average weight processed per hour by each employee gathering valuable data such as:

• Employee name
• Total lbs
• Total Hrs
• Average lb/hour

New IPad POS App now available

We have now launched our new IPad POS App!

You can download it now from the App Store, if your staff are using IPad tablets.

Some of the advantages of using our IPad App over the browser includes:

• Easier and smoother access to POS
• Better interface and more real estate on the screen
• Better printer connections compared to browser on IPad

Android tablet users, we'll be launching one for you very soon.

Partial payments with Clearent

Doing partial payments with Clearent is now possible.

Don't forget to ensure that partial payments is turned on for this to work (Settings > Admin > Payments & Finances > Payments > Allow for Partial Payment toggle on).

Customer App v7.1

We've updated the CleanCloud app on both iOS and Android for your customers to place orders through:

Some of the improvements include:

• Support for discounts on repeat pickups if your store supports it
• Support for % express fee for optional faster turnaround
• Support for informing the store how many laundry bags there will be to pick up
• Nicer flow if the store requires the order to be a minimum amount

We're sure they'll love it!

Fascard, Laundrycard and Laundroworks Improvments

We've made some improvements to our Fascard, Laundrycard and Laundroworks integration.

1- We now offer the ability to do partial payments with these cards. Don't forget to ensure that partial payments is turned on for this to work (Settings > Admin > Payments & Finances > Payments > Allow for Partial Payment toggle on).

2- You can now take payment and also do a batch payment using this from the Ready page.

3- We've added this to the Revenue page in Metrics

Driver app: un-assign an order

When an order is taken by a driver, the driver can un-assign it in case it was taken in error through the driver app.

Upon accepting an order, an additional red button will appear called 'Issue'. There will be a few option here that the driver can chose from within this tab:

• Ask customer to reschedule
• Remove order from assigned driver

Enter reason for assigning credit

Your staff can now enter a reason every time they assign credit to a customer. This way you can keep track of why a credit was given by a staff member.

This will show also show in the 'Credits Given' section of the 'Overview' report on the Metrics page.

Admin settings page redesign

We've redesigned our admin setting page to make it easier to find what you need and have the ability to continue adding more admin features for you in the future.

Push notifications are now FREE

Yes, you heard that right...Push notifications are now free!

Push notification are a great way to send a notification message to a customer through their iOS/Android phone via the Customer app.

Make sure you've activated them here:

• Settings > Admin > Notifications > Push

Easily increase any price list you have

You can now easily increase any price list you have by a % instead of just your default price list

• Settings > Products > Price list dropdown > Add a New Price List

Express turnaround fee as % or flat fee

You can now add your express turnaround fee as % of price of garments as an option instead of a flat fee from:

• Settings > Admin > Pickup and Delivery > Pickup / Delivery Options > Additional charge for Express Delivery

Repeat Pickup Improvements

We have made improvements to incentivizing your customers to make repeat pickups:

• You can now incentivize repeat pickups with an intelligent discount scheme
• You can now also add it to your promo carousel to redirect your customers to create a repeat pickup from their home screen

New overview page in metrics

Check out our new overview page in Metrics! Settings > Metrics > Overview

We've organized the overview page so that you can quickly and efficiently see all the key information you need in one place for what has happened in a day.As a manager, the Dashboard section with all your graphs focuses on general trends for your business, while the Overview page is focused on being the place to go to to monitor all your daily events.

Info added includes:

• Cash ups from the day
• Staff performance summary
• List of payouts
• List of credit given to customers
• Overdue orders (current time past the ready by date)
• To be cleaned for today but still cleaning
• To be cleaned for tomorrow but still cleaning
• List of refunded orders
• List of discounted orders
• List of orders where credit used
• List of deleted orders
• List of promo code uses
• Failed subscription payments (only for those that have a new subscription type)

Machine page improvements

We've revamped our Machines page with the following improvements:

• Nicer and cleaner layout
• We now show a message in a popup when you move an order that is in more than one machine to remind and alert your staff that you have to empty multiple machines (example: #1, #3)
• We added a way to sort your to do orders by order time and due date

Cash up improvements

We've listened to you and made quite a few improvements to our cash up process.

• A red bar has been added to remind you if the starting cash has yet to be completed
• You can now click into your cash up right in the row of the starting cash in your cash up tables
• + many more improvements

Tips on receipt

Oh yeah! Tips will now print on your receipts.

Easily add upcharges and notes to laundry bag

You can now very easily add upcharges and notes to your laundry bags.

When you add the weight of your laundry bag, within the same pop up you can now add a list of common upcharges to choose from. We've also added a notes box to add any necessary specifics right in the same place. Life couldn't be easier :)

Refund tool now available

The ability to do refunds directly from your CleanCloud account is now available for any order fully or partially paid by Card.

• Simply edit that order and a refund button will appear at the top of the screen of the new order page.
• You will have the option to select the amount you wish to refund ($ or %), the method in which to refund (Cash, Card, Store Credit) and specify a reason for the refund

DoorDash is now Live (US only)

We're excited about this one. DoorDash is now live to all our Customers doing Pickup & Delivery.

Head on over to our knowledge base for all you need to know about getting started: https://cleansupport.zendesk.com/hc/en-us