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1005 days ago
To ensure your driver only has access to the Driver app and not the POS as well, you can choose to exclusively grant them access to the Driver app.
To do this, head to Settings > Users > (Add or Edit the User) and then go to Access Mode and select from the dropdown 'Driver App Only'.
1009 days ago
You now have the easy option of selecting a role that fits the user you are adding.
A new employee for example could be given the preset role 'employee' when you add or edit a user from Settings > Users. When adding or editing a user, if you go to where it says 'Role' and in this case, select 'Employee' it would instantly mark the relevant permissions. This is true for a Manager role or admin which each have their own set of permissions.
If these set permissions are not quite what you need for your employees for example and maybe you need to give them a few more permissions to open the cash drawer or add a discount, we now have 'Custom Preset Roles' to create your own custom roles for your employees. This will make adding employees in the future much faster!
Head to Settings > Store Settings > Security > Add User Role
Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.
1012 days ago
Have you been looking to see how much laundry per lb/kg has been completed by your staff members on average per hour? Fear not!
Head to Settings > Metrics > Weight Processed
Go to the bottom of this page.
You will see the Average weight processed per hour by each employee gathering valuable data such as:
1015 days ago
We have now launched our new IPad POS App!
You can download it now from the App Store, if your staff are using IPad tablets.
Some of the advantages of using our IPad App over the browser includes:
Android tablet users, we'll be launching one for you very soon.
1023 days ago
Doing partial payments with Clearent is now possible.
Don't forget to ensure that partial payments is turned on for this to work (Settings > Admin > Payments & Finances > Payments > Allow for Partial Payment toggle on).
1026 days ago
We've updated the CleanCloud app on both iOS and Android for your customers to place orders through:
Some of the improvements include:
We're sure they'll love it!
1033 days ago
We've made some improvements to our Fascard, Laundrycard and Laundroworks integration.
1- We now offer the ability to do partial payments with these cards. Don't forget to ensure that partial payments is turned on for this to work (Settings > Admin > Payments & Finances > Payments > Allow for Partial Payment toggle on).
2- You can now take payment and also do a batch payment using this from the Ready page.
3- We've added this to the Revenue page in Metrics
1037 days ago
When an order is taken by a driver, the driver can un-assign it in case it was taken in error through the driver app.
Upon accepting an order, an additional red button will appear called 'Issue'. There will be a few option here that the driver can chose from within this tab:
1040 days ago
Your staff can now enter a reason every time they assign credit to a customer. This way you can keep track of why a credit was given by a staff member.
This will show also show in the 'Credits Given' section of the 'Overview' report on the Metrics page.
1044 days ago
We've redesigned our admin setting page to make it easier to find what you need and have the ability to continue adding more admin features for you in the future.
1047 days ago
Yes, you heard that right...Push notifications are now free!
Push notification are a great way to send a notification message to a customer through their iOS/Android phone via the Customer app.
Make sure you've activated them here:
1051 days ago
You can now easily increase any price list you have by a % instead of just your default price list
1052 days ago
You can now add your express turnaround fee as % of price of garments as an option instead of a flat fee from:
1054 days ago
We have made improvements to incentivizing your customers to make repeat pickups:
1059 days ago
Check out our new overview page in Metrics! Settings > Metrics > Overview
We've organized the overview page so that you can quickly and efficiently see all the key information you need in one place for what has happened in a day.As a manager, the Dashboard section with all your graphs focuses on general trends for your business, while the Overview page is focused on being the place to go to to monitor all your daily events.
Info added includes:
1061 days ago
We've revamped our Machines page with the following improvements:
1064 days ago
We've listened to you and made quite a few improvements to our cash up process.
1073 days ago
Oh yeah! Tips will now print on your receipts.
1075 days ago
You can now very easily add upcharges and notes to your laundry bags.
When you add the weight of your laundry bag, within the same pop up you can now add a list of common upcharges to choose from. We've also added a notes box to add any necessary specifics right in the same place. Life couldn't be easier :)
1082 days ago
The ability to do refunds directly from your CleanCloud account is now available for any order fully or partially paid by Card.