CleanCloud Updates

We’ve added a new filter to the Search page.

Search by summary is now added for searching orders, this’ll help for the times when you have a garment laying around with no tagging. With search by summary you can easily find its owner in no time.

📑 To learn more, visit the guide: Search Page.

Now, on the Pickups page, you can easily organize and filter your view by selecting specific routes.

Simply use the 'Filter Route(s)' dropdown to select one or multiple routes simultaneously.

📑 To learn more, visit the guide: Order Filtering Features.

Now, on the Search page, you have the option to narrow down your search by the cleaning date.

Easily track order progress and find specific orders within a timeframe using the 'Cleaned After' and 'Cleaned Before' options.

📑 To learn more, visit the guide: Search Page.

Finding express orders is so much easier with our new Express Filter.

We've incorporated a new filter on the Cleaning Page specifically designed to display only express orders. We believe this’ll help you and your staff see what orders are most pressing.

📑 To learn more, visit the guide: Order Filtering Features.

We've introduced a new notification for your customers, which will only be activated when pickup orders have been collected.

This additional notification aims to reassure customers by confirming that their order has been successfully picked up by the driver. Please note, if you opt for SMS notification, it will require an extra credit.

📑 To learn more, visit the guide: Order Update Notifications.

You can now leave internal messages in yellow within the Messages tab of the Customer CRM or the Driver App.

These are called 'Internal Notes' viewable to all staff but not the customer. Use these to communicate with staff on the next shift, leaving them updates on tasks.

📑 To learn more, visit the guide: Customer CRM.

Export Feature Added: The Metrics page now allows you to export a report for credits given.

This report offers a comprehensive list of credits issued, detailing the date, staff member's name, customer amount, and the provided reason.

📑 To learn more, visit the guide: Data Export.

You can now easily check order summaries in both the 'Active Orders' and 'All Orders' tabs on the CRM page.

Simply click the pencil icon in the 'Order' column - this popup gives you quick access to essential order details and history.

📑 To learn more, visit the guide: Customer CRM.

We’ve created a new report that lives inside Cleaning Page.

The detailing report shows you a breakdown of all Detailing thats been done, enabling you to see more data about your customers, services, and staff.

📑 To learn more, visit the guide: Order Filtering Features.

CleanCloud now requires email confirmation if the login IP address appears suspicious.

If a login IP address seems suspicious, you'll be prompted to confirm the login by entering a code sent to your email address.

📑 To learn more, visit the guide: Securing Your CleanCloud Account & Troubleshooting Access.