Visit us at the Clean Show in Orlando Aug 22-25

CleanCloud Updates

Keep track of all new updates to CleanCloud

1223 days ago

New untick dates feature for repeat pickup customers

If you have the booking tool integrated to your website, your customers will now have the ability to untick future dates when they edit their repeat pickup.

1227 days ago

Detailing page update

You will now be able to limit the orders going through to the Detailing page depending on which section they belong to. To get this set up, go to Settings > Admin > Detailing Page.

1229 days ago

Old orders show in the Driver App

Past non-picked up locker orders now show in the Driver app feed for today!

1234 days ago

New bags and hanging count feature update

If you have the 'prompt for number of bags & hanging count' enabled in Settings > Admin > Cleaning Page, you will now have the ability to add more than 8 bags out labels and select more than 8 hanging.

1237 days ago

New addition to the CRM messages log

If you have the 'when auto charge saved card fails' notification prompt enabled in Settings > Admin > Notifications, this particular message will now be stored in the customer CRM under the messages tab.

1241 days ago

Change Cleaned Date of an Order

You can now change the cleaned date of an order by going to Settings > Admin > Admin Tools. This will assist stores who use the repeating monthly invoicing tool. To change the cleaned date of an order, go to Settings > Admin > Admin Tools > Change Order Dates.

1242 days ago

Set Pickup Slot Days to Show

You will now be able to set how many days/weeks in advance a customer can book pickup.

To find this new setting, just go to Settings > Admin > Pickup and Delivery > Pickup/Delivery Options, where you will see a 'How Many Days Of Pickup Slots To Show' setting.

1244 days ago

Hide Payment Status and Totals Columns on the Cleaning page

You will now have the ability to hide the Payment Status and Totals Column on the Cleaning page. This is a great new feature for your Cleaning staff, so they can focus on only the information that is relevant to them. To get this set up, go to Settings > Admin > Cleaning Page, where you will see a 'optional columns' section.

1245 days ago

Redesign for the Cleaning, Ready, Pickups, Detail, and Assembly pages

We have recently done a complete new redesign of the Cleaning, Ready, Pickups, Detail, and Assembly pages. The redesign includes:

  • Fixed table
  • Increased font size
  • Always visible header

1247 days ago

New CleanCloud University Videos

We have now released the following videos to CleanCloud University. To access them, click on this link: https://cleancloudapp.com/university

  • Add & Edit Staff Members
  • Customizing your New Order page
  • Navigating the Customer CRM
  • Payroll
  • Referral Codes & Promo Carousel Slides
  • Setting up a CleanCloud Hosted Website

1248 days ago

New setting for the Detailing page

You will now have the ability to establish whether you would like Pickup and Delivery orders going through the detailing page or not. To find this new setting, just go to Settings > Admin > Detailing Page.

1250 days ago

Improvements to the Machines page - both versions

See the below recent improvements which have been made to both the original machines page and the new drag and drop page:

  • Limit orders to certain sections
  • Faster send order to multiple machines
  • New payout tracking
  • Set payout defaults at store and at machine level
  • Create folding locations

1251 days ago

New drag and drop Machines page!

You will now have the ability to have a new drag and drop machines page. This new page gives you a more touch friendly experience, as well as making the order flow for your staff easier when they assign an order to a machine. To enable this new machines page, go to Settings > Admin > Washers and Dryers, and enable the 'Use Drag-n-Drop Machines Page' option.

1255 days ago

Edit ready by date/time from the ready page

You will now have the ability to edit the ready by date/time of a Pickup and Delivery order within the Ready page.

1258 days ago

New 'Create Shift' button

If staff forget to clock in one day, the Admin now has the ability to create a shift on behalf of a staff member. Setting a date, clock in and clock out time. To use this new feature, just go to Settings > Users > View Hours.

1264 days ago

New maximum hours feature

You will now have the ability to set a maximum amount of hours per shift. To set this up, go to Settings > Admin > Store Settings, where you will see the 'Max Hours Per Shift' option. If a staff member forgets to clock out and reaches the amount of hours you established, the system will automatically clock out the user and send an email to the admin. This new feature will support you if you use our Payroll system.

1265 days ago

New resend feature to conveyor

If you have a MetalProgetti or Quicksort conveyor for in-store orders, you will now have the ability to resend any items using our new resend feature.

1272 days ago

New Customer App & Booking Tool Version 6.11

The latest version of the Customer App and the Booking tool are now released! Within this new update we have just launched, you will now have the below abilities to include in your store operation:

- New delivery fee method.

- Ability for a customer to set delivery date/time when creating/editing repeat pickup.

- Different delivery fee for locker locations.

- Customers can change their preferences from the order confirmation page. If a customer changes a preference, then this will save to their account.

1273 days ago

New Marketing Pro feature

If you use our Marketing Pro feature, when an automated campaign gets sent to a customer, a record of this will now appear as a notification in the customer CRM. To access this, select a customer from the New Order page, click on the blue profile symbol located next to their name, and then select the 'Messages' tab.

1276 days ago

New business account import tool

You will now have the ability to import business accounts to your CleanCloud account if you wish. Within this new import, you will have the ability to assign existing customers from your store to a business if necessary. For more information, please consult this article: https://cleansupport.zendesk.com/hc/en-us/articles/4416644245009-Business-Account-Import