CleanCloud Updates

You can now exclude certain Business accounts from earning loyalty points from your store. 

This change can also be made for existing Business accounts already added to your store.

This means that every customer attached to that business account won’t be able to earn loyalty points.

When adding a new business account or editing one you will find a toggle at the bottom of the module to exclude loyalty points

You will now have the ability to edit any of your Users hours without restrictions. This is extremely useful if one of your Users happens to clock in at the wrong time or happens to clock out too early or late and you need to make the correction the same day. 

Head to Settings > Users > View Hours > Click on the one of the blue pen icons next to the hours of your user under clock in or clock out. 

A change hours module will pop up for you to make any edits to the hours. Once the hours are edited you will then see under the notes section that the hours were Edited. 

If you weigh laundry bags by the pound or by the kg and you also use the Detail page we offer, then you can now also see a column for laundry bags on this page.

You can turn this on from Settings -> Admin -> Workflow -> Detailing Page

The Garment Tag printer: Star SP700 USB & Ethernet versions can now also print one-time barcoded tags.

If you would like to set this up, get in touch with our support team!

Please note however that this does not apply to the WEBPRNT version of the printer. Also this will not work with iPads or Android tablets.

On the Driver app you can now see in the main feed if an order is still on the Cleaning page of the POS but is still due for delivery today.

This helps the driver to know if an order is running late or if staff haven’t yet updated the order status from Cleaning.

Your Driver will now be able to select “Nothing to Pick Up” which is particularly useful for repeat pickups, if the customer left nothing out for their scheduled pick up day. 

In the Driver App after you Driver selects Accept and Navigate to the pickup they can select the Issue option and Nothing to Pickup

This will automatically add a note to the order saying there was nothing to pickup, move it to the Detail/Cleaning page and clear it from the Driver App feed.

If the Driver takes a photo before setting “Nothing to Pickup” that photo will also be sent to the customer, and can be seen from POS/Customer app

Someone in the store will then be able to take action, e.g. delete the order or call customer to see what happened.

You will now be able to add an optional action to your one off push marketing notifications and through your automated campaigns. (Note: automated campaigns require the Grow Subscription Plan)

Head to Settings > Marketing > Push > Action Dropdown and select from one of the actions you would like your customers to take. 

Create Order

View Pricing

Use Promo

Add Subscription

Add Repeat Pickup

For example you could create a marketing message like

"Create a repeat pickup today and take advantage of our repeat pickup discounts. Tap here to create a repeat pickup."

The action would take your customers to the repeat pickup section of the app to create a repeat pickup order and take advantage of your repeat order discounts. 

Now you will be able to apply up to 6 up charges to a single product. This is an increase from the original total of 3 up charges you were able to apply to a single product.

If you have a plant mode subscription, you can now see when an order is with Driver 1 (the driver taking the orders from the store to the plant) or with Driver 2 (the driver is taking orders from the plant back to the store) when you are on the Cleaning page of store mode.

Previously you would have only been able to see if the order was in store or in plant on this page but now you get a better indication of where the order currently is.

The Driver 1 and Driver 2 stages are indicated with D1 or D2. Have a look at the image below for an example of this.

If you have a plant mode subscription, you now have the relevant driver stages of the plant on the Driver app too!

You can set the plant address from Settings > Admin > Plant Mode > General Settings > Address of Plant.

Once you do this, if you go to the Driver app, tap on the 3 lines at the top left, and you will find 'Switch to Plant Mode'.

Once enabled, you will find the relevant plant stages for the driver added to the driver's workflow as evidenced in the image below. Drivers will then be able to move orders across to the relevant stages of the plant workflow.