CleanCloud Updates

We have now released the 7.4 version of our Customer App & Web App. You can find a list of the updated features on this version below:

• Save Default Tip %
• Custom Tip %
• Customer can Buy Gift Card
• Promo Codes that can only be used for certain actions/order types i.e. On Signup, P&D, In-Store, Lockers
• Different price list for repeat pickups with text field to describe the discount.
• Different minimum amounts for specific routes
• Different delivery fees for specific routes
• Promo Carousels can now have an expiration date

If Plant mode is activated on your account you can now add Plant specific permissions to your custom user roles.

These Custom Preset Roles will help speed up the process for creating new users with access to the relevant Plant permissions.

Head to Settings > Store Settings > Security > Add User Role

Select a Name

Select the Custom Permissions

Add

Now when adding a new User in the Roles dropdown you will see your newly created Role with the custom Permissions.

If you add or edit a locker location, you now have the ability to override a previously created route.

This will mean locker orders in the Driver App will be automatically assigned to that route instead of the route of the customer. This makes it much easier for your drivers to filter between locker orders they need to pick up and deliver vs pickup and delivery orders they need to pick up and deliver to the customer's address.

Head to Settings > Pickup And Delivery > Lockers > Add Locker or Edit an existing locker, then add the details for the locker location and select the route number you want the Locker location to override.

You can now send your customers to purchase a gift card using a Push Action through the app, through an Email in Marketing, or through our Promo Carousel.

For the Push notification action head to Settings > Marketing > Push.  Create the title of the Push, a short message and select from the drop down Action > Gift Card.

To add the call to action to your emails head to Settings > Marketing > Emails. Create the subject, title, and email message. Select from the dropdown the Call to Action Button > Gift Card to add the call to action button to the email.

Please note that the call to action for both Push & Email also applies to Automated Campaigns you might want to send. However, automated campaigns is a feature that only customers of ours on a Grow subscription plan have access to.

For the Promo Carousel head to Settings > Admin > Discounts & Promos > Promo Carousel > Add Promo Carousel Slide.

Select from the dropdown Button Action > Gift Card adding the call to action to purchase one of your gift cards. 

You will now have the ability to set an expiration date for your promo carousels that are displayed on the customer facing booking tool and customer app.

Head to Settings > Admin > Discounts & Promos > Promo Carousel. You will be able to add the expiration date to newly created promo carousels, if not you can apply this to existing ones by clicking on the edit pencil.

The 7.3 version of our customer app has now arrived!

This update includes the following:

• Deep Linking from Email Marketing, similar actions to push actions
• Web app only: The order completed screen will encourage customers to download the app
• Web app only: Here it will now show a 'Get the App' Promo carousel card prompting your customers to download the app on their phone
• The app now supports the exclusion of Loyalty Points for Business Accounts
• The customer can now save a tip as their default
• Customer can enter a custom tip, not just the presets

Have you been looking for an easier way to prompt your customers to do what you intend for them to do when sending to them email marketing?

We now have a solution for you!

If you go to Settings > Marketing > Email, you can scroll down to where it says 'Call to Action Button'. From there you can choose what you would like to prompt your customers to do when they receive an email from you for marketing.

You can prompt them to either:

• Create an Order
• View Pricing
• Use a Promo Code
• Send a Gift Card
• Add a Subscription
• Add a Repeat Pickup
• Go to a Custom URL

This would then appear as a button for them which will be easy for them to click on when they receive marketing from you via email. When they click on the button you set up, it will direct them to either the customer app (if they have it installed) and if not, the web app.

Just in time for the holidays, we now have E-Gift cards! You will be able to add an E-Gift card as a product to your store under:

Settings > Products > Add Product > Product Type > Select from the Dropdown ‘Gift Card’.

Once the new gift card is saved it will now be displayed under the section you added the card to on the new order page. You can then select the gift card and a new module will pop up for you to select the Customer Receiving the Gift, the Amount, a Gift Message, How the Gift card will be sent over (SMS, Email, or Both) and when the card will be sent to the customer. 

You will need to select a customer who is purchasing the gift card before submitting the order and finishing the purchase.

Once the gift card is purchased the message will be sent to the customer over SMS/Email letting them know they have been gifted a card with the amount credited to their account for their next purchase. 

This amount will automatically be applied to any future orders.  

You will now have the ability to toggle on a requirement for new messages to be marked as read ensuring your messages from customers are visibly noticeable until read by you or your staff. This can be turned on in Settings > Admin > Notifications > General Settings > Require New Messages to Be Marked as Read.

You can now exclude certain Business accounts from earning loyalty points from your store. 

This change can also be made for existing Business accounts already added to your store.

This means that every customer attached to that business account won’t be able to earn loyalty points.

When adding a new business account or editing one you will find a toggle at the bottom of the module to exclude loyalty points