Nowadays there is a lot more going on behind the scenes when running a laundromat. The aim to grow and develop in the laundromat or dry cleaning industry is what has made many business owners make that switch from traditional management methods to modern laundry management software. It’s easy to see why more and more laundromat owners are switching to Point of Sale (POS) systems, they bring speed and efficiency to the table that old-school methods just can't compete with. Imagine being able to track orders quickly and manage your business through digital processes. Instead of juggling multiple folders and sticky notes, you can have all your customer details, billing, and financial info all in one POS system.
Take a specialized system like CleanCloud. It's not just about keeping things organized; it also lets you look into how your business is performing. You can check out when you're busiest, track down your most popular services, customer trends and a whole lot more. It's the kind of insight that's key for any laundromat looking to up its game and grow in the industry. Whether you're managing a single store or multiple locations, CleanCloud stands out as the go to platform for those switching up their laundry management, offering a suite of features designed specifically for the laundromat and dry cleaning industry.
Order Management
Keeping track of your orders is essential, it’s the main part of running a laundromat, especially as your business expands and attracts more customers. Traditional methods like pen and paper or basic POS systems fall short when it comes to tracking every single laundry order—orders can easily become lost or confused, leading to delays and unhappy customers. Plus, it's tough to keep an eye on each order's progress through the various stages of cleaning, drying, and folding.
Our CleanCloud POS simplifies this by letting you see all your orders in one spot, viewing the status of each batch's progress through the cleaning cycle. Plus, with our drag-and-drop feature, you get a visual overview where you can assign each order to its specific washer, dryer, or station just by dragging and moving the order cards. If your business includes a pickup and delivery service, CleanCloud lets you organize these orders on a dedicated P&D page, keeping them distinct from in-store activities. CleanCloud is built to simplify laundromat management, making it user-friendly and straightforward, so you’re not looking around trying to track down each customer's order.
Reporting & Analytics Tools
Getting down to the fine details of your laundromat can be a challenge with manual tracking. Without a specialized system, keeping an eye on income, outgoings, and overall financial health gets tricky, making it hard to strategize financially or spot opportunities to cut costs. Plus, all this manual work eats into the time you'd rather spend looking after customers and managing their orders.
CleanCloud offers a clearer view of your business's performance through different reports on key aspects like your customer base, orders, revenue, and invoices, among others. You can either export these reports manually or use our Report Export Scheduler to set up automatic downloads at whichever frequency works best for you be it daily, weekly, or monthly.
Once you've got a CleanCloud account, you can dive into your store's analytics on our Metrics page. There, you'll find a range of data presented in easy-to-read graphs, letting you explore everything from your best-selling items to your busiest sections (like laundry or dry cleaning). You can also see when your peak operating times are and get insights into your staff's performance, including sales, credit, and cash-up activities.
Pickup and Delivery Services
One of the key ways for laundromats to bring in extra revenue is by starting up a pickup and delivery service. It’s convenient, saves time for your customers and also brings in more money for your business. Launching a P&D service without effective driver tracking can result in inefficient routing, which can ramp up fuel consumption and extend delivery durations. Just as with your in-store orders, managing each delivery without a good system can become overwhelming, making it easy to mix up orders. This confusion can frustrate customers, increasing the risk that they might turn to your competitors instead.
With a laundry management software like CleanCloud, you get all the tools and features you need to make the service a successful one. Embed our booking tool into your website for customers to easily book orders, and own a custom branded app to make your business even more accessible. We even provide your staff with our Driver App so they can see their deliveries, navigate routes with map integration and directly message their customers on the status of their order. You can also manage delivery orders right from the POS, using our route tracker to optimize and sequence your routes in a way that works best for the day ahead.
Marketing Tools
Marketing can be challenging without an online presence and the right tools. Non-digital methods will lack the right features needed to encourage repeat business such as sending out email and sms promotions, setting up digital loyalty schemes, or being able to gather customer feedback easily. By choosing a laundromat management system such as CleanCloud, you gain access to a suite of marketing tools that will help you get your name out there. With our POS, we’ll send out automated emails based on a customer's order history and behaviour. This is already integrated with your account, so you can remove the need of outsourcing any external software. You can send targeted SMS messages or emails with special offers and promotions, highlight your services, and announce events, setting you apart from local competitors.You can also reach your customers using our free push notification feature, occasionally sending out a message which will pop up on your customers phone screen from time to time.
And let's not forget how essential it is to be online these days. When people need to find a laundromat or dry cleaner, they're likely going to Google it. With our CleanCloud POS, you can create a customized website that reflects your brand, listing your services, prices, contact information, and more. This not only boosts your visibility but also makes it easier for customers to find you.
Customer Story: Jeff Moak
We could keep listing reasons why a laundry POS system is a must have, but how about we show you a real-life example instead? Meet one of our customers, Jeff Moak, who runs Super Clean Laundromat. He switched to CleanCloud in 2020 as his business expanded and the old-school pen and paper approach just wasn't cutting it anymore. After Jeff switched to CleanCloud, he immediately noticed how much simpler it was to manage his pickup and delivery service. He began saving time coordinating his drivers using our Driver App and even set up a custom workflow for his P&D orders, making it easier to track their status.
Another bonus for Jeff was our invoicing tool, which removed the need to manually sort and record monthly receipts for commercial and retail clients. Now, he could handle all of this efficiently on a single platform where invoices are prepped and ready for processing. Plus, Jeff discovered a vibrant community through CleanCloud, where he could exchange ideas and tips with fellow laundromat and dry cleaning owners on our CleanCloud Community Facebook page. Jeff has become quite the expert, offering advice and insights to others in the industry.
Interested in learning more? Find out how our laundry management software can help your business or try it yourself with a 14-day free trial with CleanCloud. This trial period allows you to explore the software and get a feel for how it can work for your business.
To learn more about our laundry management software, visit our website.