As a laundry owner, having a specialized laundromat POS system makes all the difference when running a laundry business, it’s a key part of your day-to-day operations and a key player in helping you stay connected with customers-that’s where CleanCloud comes in. CleanCloud is a system designed to help dry clean and laundromat owners manage orders, connect and market to customers and monitor performance in real-time. From wash & fold and pickup and delivery (P&D) to dry cleaning and alterations, CleanCloud has everything you need to support your business with confidence while having the flexibility to offer multiple services. In this blog, we’ll break down the top benefits of using CleanCloud’s POS system and why it's a smart investment for any business in the industry.
Simple Order Management
Being able to take orders quickly with zero errors means everything, especially to your customers as it means shorter wait times and a more enjoyable customer service experience. With CleanCloud you can easily drag and drop laundry through the different stages of the cleaning process within our machine management page so your team always knows the status of each order—no more lost tickets or confusing processes. With the option to barcode scan, you can speed up the process further by scanning each bag of laundry and then assigning them to a machine, while using tags and detailed notes to track special requests. Once an order is cleaned and ready to go, you can set up automated email or SMS messages to let your customers know that their laundry is either ready to collect or has been delivered as part of your P&D service.
Built-in Pickup & Delivery Tools
As the demand for convenience becomes more and more important for customers, many laundromat owners and dry cleaners are now offering a pickup and delivery service. With CleanCloud, we understand that P&D is one of the main revenue streams for many businesses. Because of this, our laundromat software has everything needed to operate and grow a thriving P&D service from our very own delivery app to a specialized workflow where you can manage delivery orders separate to your in-store customers. The user friendly CleanCloud Driver App is the ultimate platform for your drivers to manage their orders, message customers regarding deliveries and even clock in and out for their shift straight from their mobile device. By accessing Google Maps within our app, your drivers can easily navigate the routes they need to take for each stop. These specific routes can be created by you, the business owner using our route optimization tool. Plan different journeys by re-arranging customer addresses to ensure your team is following the most efficient route possible for the day.
P&D Workflow
Our P&D workflow is a tab in the POS where all pickup orders appear whether they’ve been placed through the customer app, online booking tool via your website (which can also be built with CleanCloud) or, submitted manually in-store. Once an order has been picked up and brought back to your store, simply mark the order as collected which will then move the laundry on to the cleaning page, where it then follows the same steps as an in-store order. Whether your P&D service is small or has grown into a full scale operation with a fleet of drivers, our POS system has everything you need.
Reporting and Metrics
Knowing how your laundromat business or dry cleaners is performing at all times is key to understanding the success of your services. It also gives you key insights into what is working and what you could be doing differently. With CleanCloud, you can access a designated metrics page where you can track all important data from revenue, orders, inventory management and much more. Interested in seeing which services are performing the best? Or just wondering how your employees are performing across stores? With CleanCloud, it’s all covered. And the best part, because our platform is cloud based, you can access these reports anywhere at any time making this the best tool for business management.
Marketing Tools for Customer Retention
Attracting new customers to your business is essential for business growth, but keeping them coming back is equally as important. With a software solution like CleanCloud, you get access to a wide range of marketing and retention tools to help you stay in touch with your customers and maintain a steady cash flow. For example, reward your clients via a loyalty points program where they can earn points each time they use your services. Overtime, these points can be converted into credit which can be spent in-store. You’ll also have the ability to send automated emails and SMS messages to your customers either to let them know when their laundry is ready to collect, or as part of a wider campaign to offer incentives like promo codes and discounts. One other tool available to you is the option to create a referral program where customers can share your business with others and earn rewards in return. All of these small touches can make a big difference to your business, keeping your services top of mind.
CleanCloud is the ultimate laundromat pos system built for the laundry industry. From simple order workflow tools to monitoring business performance and sending out marketing to keep your business top of mind, you get everything you need to run and scale your business with confidence. Visit our website to find out more about how CleanCloud can take your laundromat operation to the next level.